Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional location
Attentive and helpful staff
Heated outdoor pool and good amenities
Spacious, comfortable rooms (Club-level praised)
Very good breakfast variety
Cons:
Dirty carpets/curtains and general cleanliness issues
Some rooms need renovation (carpets, A/C, hot water delays)
Occasional negative staff interactions (isolated incidents)
Perceived high cost / overcharging reports
Long walks to some rooms

Categories

Cleanliness
7
Multiple mentions of dirty curtains and carpets, stains and general room cleanliness issues (alfombras, moscos); several guests explicitly complained about cleanliness.
Service
9.2
Predominantly praised staff: attentive, helpful and friendly across reviews, with a few isolated negative interactions (unresponsive staff at times, one buffet attendant incident). Overall service is a strong positive.
Location
9.5
Repeatedly described as an excellent/exceptional location; many guests highlighted convenience and central positioning.
Room Quality
8.2
Rooms often described as spacious and comfortable (Club-level very roomy) but several notes about outdated areas, carpets, distance to some rooms and occasional A/C or hot water delays.
Amenities
9
Heated outdoor pool, gym, shopping and varied restaurants praised; some guests wished for additional spa/sauna facilities but amenities are generally a highlight.
Value for Money
7.5
Several comments about price being high and at least one report of being charged more than booking; overall value seen as slightly below other strengths.
Food and Beverage
9
Breakfast variety and buffet frequently praised; food options and restaurant variety noted positively despite an isolated negative staff interaction at the buffet.
Overall Experience
9.4
Overall overwhelmingly positive stays with beautiful design, comfortable facilities and strong service and location, tempered by repeated cleanliness and occasional service/value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Architectural Style and Location
The Camino Real Polanco México Hotel, designed by Architect Ricardo Legorreta, is a unique blend of modern architecture and pre-Hispanic influences. Located near top attractions like the Anthropology Museum and Chapultepec Castle, this hotel offers a cultural and convenient stay.

Luxurious Amenities
Guests at this Four Diamond Award property can indulge in upscale amenities including 10 on-site restaurants, a swimming pool, a gym, and a garden. The rooms are equipped with modern comforts like flat-screen TVs, air conditioning, and safety boxes, ensuring a comfortable and enjoyable stay.

Prime Location
Situated just 1.5 km from the upscale Polanco district and with easy access to key landmarks like the Fine Arts Museum and Zocalo Square, Camino Real Polanco Mexico offers the perfect base for exploring Mexico City. Book your stay now for a memorable experience.

Important information:

Please take into consideration when booking a rate with breakfast included that it is only for the adults considered in the rate. In case of having children in the reservation the cost of the breakfast will be paid directly at the restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.6
Based on 2426 reviews
Cleanliness: 7
Service: 9.2
Location: 9.5
Room Quality: 8.2
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.4
A
Allan • extended_group • br
10
Fantastic
Pros:

Clean and well located

2026-11-06 • via Nuitee
M
Martín • couple • mx
10
Pros:

las instalaciones

Cons:

.

2026-11-06 • via Nuitee
A
APPM.- • family_with_children • es
6
2026-11-04 • via Nuitee
E
Emm • couple • us
3
Uncomfortable, we experienced a prowler , I reported it to front staff and asked for a get back. They mentioned they wo
Pros:

Fine

Cons:

Location and cafe and restaurant

2026-11-03 • via Nuitee
E
Emm • couple • us
3
2026-11-03 • via Nuitee
A
Ana • couple • mx
9
Best option in the area and very convenient location always
Pros:

I admire that a property with so much history in the city is still so well preserved. I stayed there 40 years ago

Cons:

All was great

2026-10-31 • via Nuitee
C
Clemens • family_with_children • de
1
2026-10-31 • via Nuitee
S
Sergio • family_with_children • mx
6
2026-10-30 • via Nuitee
G
German • couple • es
10
Inmejorable oasis en el corazón de CDMX
Pros:

Instalaciones increíbles y de diseño. Piscina exterior climatizada y gigante. Habitaciones muy amplias y limpias. Personal atento y amable. Es un lugar inigualable que merece ser visitado y disfrutado.

2026-10-29 • via Nuitee
A
Antonio Fernando • solo_traveller • br
9
Pros:

tamanho do quarto

2026-10-29 • via Nuitee
M
Muriel Oolo • family_with_children • ca
10
2026-10-27 • via Nuitee
C
Constance • couple • us
10
Exceptional
Pros:

Beautiful , clean , lots of stores, restaurants

Cons:

A little high in the cost

2026-10-27 • via Nuitee
V
Victoria • extended_group • mx
9
Excelente hotel, muy bien ubicado
Pros:

El hotel muy amplio, el personal en general muy atento.

Cons:

Pedimos unos cubiertos al room service y nunca los enviaron. Con decir que no se puede es suficiente

2026-10-27 • via Nuitee
L
Lourdes • couple • us
9
2026-10-26 • via Nuitee
P
Pierre • family_with_children • cw
10
Pros:

The variety of the breakfast, fast serving staff , very social. The pool with warm water was awesome

2026-10-24 • via Nuitee
P
Pilar • solo_traveller • es
6
Apariencias
Pros:

La habitación estaba lejos del ascensor y las cortinas muy sucias sin casi ventana

Cons:

La habitación

2026-10-24 • via Nuitee
J
Jens • family_with_children • de
10
2026-10-21 • via Nuitee
T
Tyra • solo_traveller • no
8
2026-10-21 • via Nuitee
A
antonio • family_with_children • mx
10
2026-10-19 • via Nuitee
J
Jason • couple • au
10
2026-10-17 • via Nuitee