The Time New York, part of JdV by Hyatt

Hotels
•
Joie De Vivre
9 (2133 reviews)
224 West 49th Street , New York , us
+1 212-246-5252

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Cleanliness Issues
Poor Breakfast Quality

Categories

Cleanliness
7.94
Multiple reviews raise concerns about insufficient cleaning standards and issues with trash.
Service
9.99
Numerous reviews indicate friendly and helpful staff, although some reports of unprofessional behavior weren't ideal.
Location
10
The hotel's location is frequently praised as excellent.
Room Quality
8.4
Many rooms are reported as worn or small, but some guests enjoyed their comfort.
Amenities
9.43
Though the amenities received mixed reviews, the availability of wine and cheese hours was appreciated.
Value for Money
8.39
Several complaints about pricing and additional fees have been noted, impacting perceived value.
Food and Beverage
7.94
Breakfast quality is criticized for being low standard with little variety.
Overall Experience
9.93
Despite several criticisms, many guests reported an enjoyable stay and a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:04

Property Description

Luxurious Designer Rooms
Experience the epitome of luxury at The Time New York with rooms designed by David Rockwell featuring Samsung Smart TVs and Italian Frette bed linen.

Fitness and Wellness
Stay active during your stay with full access to TMPL Fitness Hell's Kitchen and the hotel's 24-hour fitness centre, ensuring you never miss a workout.

Gourmet Dining Experience
Savor exquisite Northern Italian cuisine at the on-site restaurant, Serafina, offering a culinary journey that will delight your taste buds.

Book now to indulge in a sophisticated stay at The Time New York, where luxury and convenience meet seamlessly.

Important information:

Please note, guests must be at least 18 years or older to check in. Guests under the age of 18 must be accompanied by a parent or official guardian.

Guests are required to present a government issued identification with a credit card under the same name upon check in.

A security hold of USD $100 per night will be authorized on the credit card provided at check in, and will be released at check-out if no charges are incurred during the stay. Please note, credit card authorization release processing times vary depending upon your banking institution, and are not set by the property. Any damage, smoking or pet fees incurred during the stay will be charged to the guest’s credit card.

Contactless payments or Apple Pay are not accepted, and cash cannot be used for the security hold. Third party credit card authorization forms are required to be submitted 72 hours prior to arrival.

All Special Requests are subject to availability and additional charges may apply.

When booking more than 5 rooms, different policies and additional charges may apply.

The Penthouse is for residential purposes only, and can sleep a total of 6 guests. A minimum damage deposit of $500 USD will be required. Prior approval from the General Manager is required for any in-room external entertainment, catered events or filming in the Penthouse (a Food and Beverage minimum will be added to the room rate). Any damages incurred during the stay will be charged to the guest’s credit card.

Our nightly resort fee/destination fee entitles our guests to the following amenities:

Wine & Cheese Hour at LeGrande Lounge from 5:00pm-6:00pm daily

Bottled water daily (available at the front desk)

Exclusive daily access to TMPL gym -- including fitness classes, boxing studio, sauna and 25-yard salt water pool

10% off Guggenheim Museum tickets

15% off Central Park Bike Tours

20% off Lunch at Serafina daily

10% off Dinner at Serafina daily

$15 off overnight parking at GMC Parking adjacent to hotel

Access to Digital New York Times

Guests are required to show a photo ID and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for the Bed and Breakfast rates, we provide Continental Breakfast Vouchers based on the number of registered guests. Continental breakfast at Serafina includes a choice of tea, coffee, or orange juice; a basket of pastries served with jam and a choice of fruit salad, yogurt and granola or cereal.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

9
Based on 2133 reviews
Cleanliness: 7.94
Service: 9.99
Location: 10
Room Quality: 8.4
Amenities: 9.43
Value for Money: 8.39
Food and Beverage: 7.94
Overall Experience: 9.93
F
fidelus • solo_traveller • us
4
Not pleasant
Pros:

The location and the staff

Cons:

Elevators too small and took forever. Room was too small. The bed frame and headboard was badly damaged.The lamp over the chair, the bulb was resting inside on the bottom of the lamp. The room was poorly lit. The tv is inside the mirror which is hard to operate unless you’re standing directly in front of it. The bathroom shower door does not come all the way down so the water leaks over onto the floor.There was no way to hook your belongings in the bathroom.

2026-07-25 • via Nuitee
A
Andrea • couple • ie
1
Very bad experience
Pros:

Comfortable bed

Cons:

The minute you enter in the room is too dark, no space for your clothes, no coffee machine. The space is tiny. They charge you deposit with no receipt which i still did not get and try to charge your card for unknown reason!!!! Communication is also very very poor. You are getting no answers ot maybe in like 3 days they answer you. Phone number never reachable

2026-07-24 • via Nuitee
A
Amanda • family_with_children • si
9
2026-07-23 • via Nuitee
M
Mounia • family_with_children • it
10
2026-07-23 • via Nuitee
M
martijn • solo_traveller • nl
7
2026-07-21 • via Nuitee
S
saraib360 • NONE • Atlanta, Georgia
10
Recommended Hotel
Pros:

Great location. Room is small but comfortable. Room was clean. Staff is really nice. Perfect for a quick stay in New York.

2026-07-18 • via Tripadvisor
P
Peter • solo_traveller • de
7
Nice hotel at central location
Pros:

Very central location. Also, they partner with TMPL gym with free daily access. I got an upgrade of the room to a higher floor, an the people are all very friendly. Room size is good.

Cons:

Unfortunately, the room is quite noisy. The doors are loud and thin, so you hear other people on the hallway. The A/C is effective, but also very loud, and could therefore not run over night.

2026-07-18 • via Nuitee
Z
Z2643SOoskars • Family
10
5 stars
Pros:

One of the best hotels I bin to recommend it for others

2026-07-17 • via Tripadvisor
B
benito • solo_traveller • cl
9
Pros:

La ubicación excelente

2026-07-12 • via Nuitee
D
Damien • couple • fr
8
Cons:

climatisation trop sonore

2026-07-09 • via Nuitee
L
lucheechala • NONE
6
Mixed experience—Excellent room service from bell staff, but check-in issues
Pros:

I recently stayed at this hotel in Times Square, and my experience was truly a tale of two extremes.
On the positive side, I was very impressed with the room itself once I finally settled in. It was in excellent condition, and the bed was incredibly comfortable. While potential guests should be aware that the rooms do not have TVs, this was not an issue for me as I was only in town for a quick trip to see some Broadway shows [walking distance]. I also thoroughly enjoyed the complimentary wine and cheese happy hour at the hotel bar—a lovely touch. Additionally, I want to specifically commend the bellhop, Josh, who was exceptional. He was kind, proactive, and clearly anticipated the needs of every guest who walked through the door; it was refreshing to see such high-quality, equitable service.
However, the rest of my check-in experience was deeply concerning. Upon receiving my key card and heading to my room, I opened the door to find it already occupied by another guest’s personal belongings. Thankfully, the room was empty at the time, but the potential for a safety and privacy violation is massive. Had another guest been changing, sleeping, or startled by my entry, this could have resulted in a dangerous or highly distressing confrontation.
When I returned to the lobby to address this, the agent who checked me in offered a brief apology but immediately attempted to move on. His response felt dismissive and failed to acknowledge the severity of the security breach or the violation of the other guest's privacy.
It wasn't until my checkout that a different staff member.Chris was helpful in connecting me with the manager,Anthony. Thank you Chris!
Furthermore, there was no offer of accommodation or compensation for the significant inconvenience of having to wait for the crowded elevators twice more after an already exhausting arrival.
Finally, I would strongly suggest that management look into the condition of the ground-floor restroom. It is dark, smelly, and consistently unkempt, with cleaning supplies left out in the open—a stark, disappointing contrast to the standards of the rest of the property.
While the bell staff and room quality were top-tier, the failures in security and the dismissive attitude of the front desk staff left me feeling very uneasy. I hope leadership takes these concerns seriously, as this level of oversight is unacceptable for a hotel of this caliber.

2026-07-08 • via Tripadvisor
L
Laura • couple • ch
5
Pros:

Lage war toll, direkt beim Time Square

Cons:

Zimmer extrem klein für 2. Personen. Die Koffer hatten null Platz. Waren ende Juni 2026 in New York es hatte die ganze Woche 38 grad und unsere Klima hat nur bis 29grad gekühlt es war sooo warm.

2026-07-08 • via Nuitee
J
Jean • couple • us
10
2026-07-07 • via Nuitee
K
Khaled • couple • ae
10
2026-07-06 • via Nuitee
P
Patrick • couple • fr
3
Très bruyant et la salle de bain catastrophique
Cons:

Climatisation de l’immeuble d’en face juste en face de notre chambre, impossible de s’endormir et pourtant on nous a soi-disant upgrader.

2026-07-04 • via Nuitee
A
Alisa • couple • sg
3
too busy location
Pros:

locaton is good but so trafic jam

Cons:

staffs were kind

2026-07-02 • via Nuitee
M
M. CRISTINA DOVAL • solo_traveller • pa
7
Pros:

La ubicación super buena. El.desayuno.

Cons:

La habitación se veía deteriorada. Muy muy.

2026-06-30 • via Nuitee
S
Stephanie • couple • us
10
Perfect location, great amenities, a hidden gem in the heart of times square!
Pros:

The customer service was top-tier! The receptionists were incredibly friendly, personable, and welcoming. From the moment I arrived, I felt valued—they acknowledged me immediately and made check-in seamless. I would absolutely stay here again. The complimentary wine and cheese happy hour was a wonderful touch and truly exceeded my expectations. Highly recommend!

2026-06-28 • via Nuitee
K
Katarzyna • solo_traveller • de
7
Gut aber nicht perfekt
Pros:

Das Personal war ausgesprochen freundlich und jederzeit hilfsbereit. Das Zimmer war angenehm groß und sehr ruhig, sodass wir uns gut erholen konnten.

Cons:

Das gesamte Hotel macht insgesamt einen stark abgenutzten Eindruck. Überall sind Macken, Kratzer und andere Gebrauchsspuren zu sehen. Im Badezimmer lief die Toilette ständig. Außerdem musste man oft lange auf die Aufzüge warten.

2026-06-28 • via Nuitee
D
D.J. • family_with_children • us
8
Nice room and hotel in the Times Square area. Good place if you have a kid traveling with you.
Pros:

Great location in the Times Square area. Room had a door that closes with a pull out sofa in the living room so that makes it nice if you have a kid(s) traveling with you, so it was like a suite.

Cons:

There wasn't anything I remember that I didn't like. Maybe the mood and lighting are a little on the dark side, I prefer brighter spaces and places.

2026-06-27 • via Nuitee