Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good amenities
Cons:
Cleanliness issues
Room quality variability
Service during busy times

Categories

Cleanliness
7.69
Some reviews mention cockroaches in the room, which is concerning.
Service
9.16
Overall staff is helpful and attentive, with some concerns about service during busy times.
Location
9.7
Multiple reviews highlight the fantastic location of the hotel.
Room Quality
8.15
While some rooms are satisfactory, there are complaints about specific rooms resembling lower-tier accommodations.
Amenities
8.68
Facilities such as the gym and breakfast meet expectations overall.
Value for Money
8.64
General sentiment suggests good value considering the location and amenities, despite some room quality issues.
Food and Beverage
8.69
Buffet breakfast received praise, but early hours would be a benefit for some guests.
Overall Experience
8.86
Despite a few shortcomings, the overall sentiment is very positive with a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:24

Property Description

Luxurious Spa and Fitness Center
Indulge in relaxation at our spa with rejuvenating massages and stay fit at our state-of-the-art fitness center.

Central Location
Conveniently located in Shanghai’s commercial district, our hotel is a stone's throw away from popular attractions like Nanjing Road and the historic Bund.

Gourmet Dining Options
Savor delectable meals at Mao Chinese Restaurant or enjoy an international buffet at Mosaic Coffee Shop, among other dining choices.

Experience luxury and convenience at Radisson Collection Hyland Shanghai. Book your stay now!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Guests can request for extra bed with additional charges.

Please note that if the guest's under age of 18, the guardian's must to accompany with them.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Location

Guest Reviews

8.7
Based on 4869 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
J
Javier • family_with_children • pe
9
Pros:

Ubicación

2026-10-31 • via Nuitee
H
Hiroyuki • solo_traveller • jp
8
2026-10-31 • via Nuitee
A
Alexander • family_with_children • gb
9
2026-10-31 • via Nuitee
A
Andreas • couple • de
9
2026-10-30 • via Nuitee
K
Kelly • couple • nz
10
Would recommend.
Pros:

Great location. Clean. Lovely service and great staff. Great breakfast included.

Cons:

All was great.

2026-10-30 • via Nuitee
A
Andy • couple • mx
8
2026-10-30 • via Nuitee
S
Stephanie • family_with_children • gb
10
Pros:

Excellent location and beautiful hotel, clean and friendly

2026-10-30 • via Nuitee
C
Chloe • family_with_children • be
9
Pros:

I had a wonderful stay at this hotel. A special thank you to Fini, who was incredibly friendly and welcoming. His excellent service made my stay even more enjoyable. I really appreciated the warm hospitality and look forward to staying here again!

2026-10-30 • via Nuitee
S
Spiros • solo_traveller • gr
9
2026-10-30 • via Nuitee
I
IOURI • couple • ca
10
The exceptional service and location
Pros:

The front desk staff—especially the reception manager—were incredibly cooperative and accommodating. They kindly upgraded us to an Executive Room, provided complimentary access to the Executive Lounge, and were very helpful in arranging our taxi. Additionally, the Executive Lounge manager was exceptionally friendly and doing an outstanding job. The room itself was always pristine, and all of our toiletries were restocked daily.

Cons:

Nothing

2026-10-30 • via Nuitee
T
Thea • extended_group • us
7
Great value for the location but there are other hotels that are newer with better amenities and comfortable
Pros:

The location was amazing! Right in the heart of the action!

Cons:

The AC was controlled by the hotel. It was very hot most nights. Miserable during the afternoons.

2026-10-29 • via Nuitee
A
Ana Carolina • extended_group • br
9
2026-10-29 • via Nuitee
H
humungus • solo_traveller • at
9
2026-10-29 • via Nuitee
P
Pornpilas • solo_traveller • th
10
2026-10-29 • via Nuitee
K
Karim OUEDER • couple • fr
10
Super ! je reviendrai toujours au Radisson Collection Hyland avec plaisir
Pros:

Tout

Cons:

Bruit à la douche mais vite reparé

2026-10-29 • via Nuitee
C
Cécile • family_with_children • fr
8
2026-10-29 • via Nuitee
I
islandastroboy • family_with_children • us
8
Moldy showers room replaced
Pros:

Location and beds

Cons:

First 2 rooms had moldy showers.

2026-10-29 • via Nuitee
C
Chantal • extended_group • ae
9
Perfect spot to explore the area around the Bund.
Pros:

Location prime time. Wonderful and helpful staff. Great variety at breakfast.

Cons:

No dislikes

2026-10-28 • via Nuitee
A
Anaru • family_with_children • nz
10
Great hotel
Pros:

Nice staff and helpful , most have good communication,
Good location right on the pedestrian Nanjing rd,and near the main train line 2.
7.30 good time for breakfast not 6.30am,
Cook staf back in the kitchen

Cons:

Most mornings at 6.30am some food that is out is cold and soggy( spring rolls , chicken bites, noodle soups) etc
And noticed cook staff on break during this time till 7am and get back on the grills,

2026-10-28 • via Nuitee
I
Ilenia • couple • ch
10
2026-10-28 • via Nuitee