Centara Hotel Hat Yai

Hotels
•
Centara Hotels and Resorts
8.4 (2269 reviews)
3 Sanehanusorn Road, Hat Yai , Hat Yai , th
+66 74 352 222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good value for price
Cons:
Outdated facilities
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.86
Comments indicate issues with musty smell and dampness in the room.
Service
9.33
Guests frequently praised the helpful and friendly staff.
Location
9.37
Multiple reviews highlighted the hotel's strategic and convenient location.
Room Quality
7.32
Some reviews mentioned outdated furnishings and issues affecting comfort.
Amenities
8.85
General sentiment reflects standard amenities for a hotel in this category.
Value for Money
8.31
Fair value was indicated, despite some concerns about room maintenance.
Food and Beverage
7.86
Breakfast options were noted as limited, affecting overall impression.
Overall Experience
8.33
Overall sentiment was positive, with areas for improvement identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:17

Property Description

Prime Location above Central Department Store
Centara Hotel Hat Yai offers a prime location above the Central Department Store, providing guests with convenient access to shopping and entertainment options right at their doorstep.

Relaxing SPA Cenvaree and Outdoor Pool
Unwind and rejuvenate at SPA Cenvaree with body massages and beauty therapies, or take a refreshing dip in the outdoor pool while enjoying the panoramic city views.

Culinary Delights at Ginger Restaurant and Sameha Cafe
Indulge in a culinary journey at Ginger Restaurant offering Chinese, Thai, and Japanese dishes, or savor international cuisine at Sameha Cafe. End your day with cocktails and live music at the Lobby Lounge.

Experience luxury and convenience at Centara Hotel Hat Yai - book your stay now for a memorable getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HDY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 11 years old stay for THB 500 per person per night when using an available extra bed.
    People 12 years old and over stay for THB 1,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2269 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.33
W
WeeKee • Family • Singapore
10
Love the hotel! Highly recommended!
Pros:

Location wise it can’t get more central, at the end of the bustling street that turns into a shopping pedestrian walk at night. There are some good restaurants around, such as the popular suckling pig place across the road. There are also agencies around the area to make travel bookings.

The lobby offers complimentary drinks. The lounge wakes up every night to live singing, but the Japanese restaurant was closed at the time we were there. Our stay included a huge breakfast buffet spread.

Our rooms were comfortable although maybe a little worn down at parts, nothing that bothered us. Rates are very reasonable too and so are the drinks at the hotel. Highly recommended!

2026-07-25 • via Tripadvisor
P
Paul • family_with_children • gb
5
Disappointed. I was expecting a comfortable 4 star hotel.
Pros:

Location very good. Staff kind and helpful. Good price.

Cons:

Not a 4 star hotel. It’s an average 3 star. Old. Needs refurbishing. Smelly hall ways. When you arrive it is not obvious where the entrance to the hotel is because there is no reception, just 2 elevators. When you get in the elevator there is no information which floor reception is ! It’s on the 6th floor ! The singer in the reception area was awful (tone deaf). There was a big black hair on the bed. During the night other doors in the hall way were slamming loud. In the morning other doors in the hall way were slamming loud.
The owners and management of this property have some work to do.

2026-07-25 • via Nuitee
Z
Zhi Xiang • couple • my
8
Super central location to stay for shop till you drop in Hat Yai
Pros:

Superb unbeatable central location, within stone’s throw to easy shopping and food in classic central Hat Yai. E-hailing transport is easy, a few junctions away from Kim Yong market and more! Hotel is also offering good price for food though I did not try. Room is decent, aged but still desirable. Lobby staffs are courteous and accomodating.

Cons:

Bit run down. Sound proofing not the greatest with regards to outside traffic noise. Water pressure not the greatest. “Central” aircond can be a tad erratic. But no major deal breaker here so give and take it’s alright!

2026-07-25 • via Nuitee
M
Mohd Haniffah • extended_group • my
8
Pros:

Handy for shopping and food at night market

Cons:

The main entrance from the street level

2026-07-25 • via Nuitee
S
Salmah • couple • my
7
Nice stay
Pros:

Locations near a lot of attractions

Cons:

Linen, towel are too old. I think it is time to change the pillow and mattress. It retained some smells. Make it worth for money.

2026-07-24 • via Nuitee
W
WENJING • extended_group • cn
3
Pros:

工作人员很热情，服务很好，早餐种类多，味道不错。地理位置优越，晚上有夜市，附近两家7-11，靠近商场，周边药店也多，买东西很方便。

Cons:

过敏人群慎入，房屋潮湿有霉味，空调吹出一股味，我和朋友都有鼻炎和过敏，进屋喉咙和鼻子就不舒服。躺在床上皮肤就开始痒，最后和衣而睡，但是裸露在外的皮肤还是过敏长疹子了。地域潮湿，空调灰大，窗户不能开的问题吧！（照骗！图片很新，内里很旧，同等价格可以选其他更好的！）

2026-07-21 • via Nuitee
G
GOH • solo_traveller • sg
8
Pros:

Nice place and good location.

Cons:

Location

2026-07-20 • via Nuitee
M
Mahmood • couple • bh
7
2026-07-20 • via Nuitee
J
Joey • extended_group • my
8
2026-07-19 • via Nuitee
C
Ching Hong • couple • sg
8
Is a present stay it will be good if the hotel have destinated smoking rooms for a few level.
Pros:

Near to night market

Cons:

Smoking room at lobby is stuffy and none of the ceiling fans work.

2026-07-18 • via Nuitee
V
vincent • couple • my
8
2026-07-18 • via Nuitee
A
Abu Omar • solo_traveller • sa
8
جميل
Pros:

موقع قريب من المحلات والمطاعم

Cons:

لا شي

2026-07-17 • via Nuitee
F
Fritz • family_with_children • my
8
An outstanding value if location, service and general cleanliness our your top priorities.
Pros:

Excellent location. OUTSTANDING staff; incredibly helpful, friendly and competent. One of the best experiences with hotel staff we've ever had, right down to the individual housekeepers. While really showing its age and needing a bit of maintenance every space was very clean and nice smelling.

Cons:

The facility looks like it hasn't had a refresh for 30+ years. Finish materials were peeling and cracking in the room. Old, scratched windows.

2026-07-16 • via Nuitee
M
Mayuko • couple • nz
8
2026-07-15 • via Nuitee
W
Wai Choong • solo_traveller • sg
6
Pros:

Staffs attitude and the location

Cons:

Air conditioner noisy and TV reception poor. Shower head need to be replaced.

2026-07-13 • via Nuitee
I
Intan • extended_group • my
7
2026-07-12 • via Nuitee
I
Imran • solo_traveller • sg
7
Family Holiday in June
Pros:

Location
Staff
Security

Cons:

Unfortunately the aircon wasn't working so less comfortable but we have been there multiple times and this is the first time encounter. Staff stayed calm and polite throughout

2026-07-12 • via Nuitee
V
vasantan • solo_traveller • my
10
Pros:

Very clean and good service

2026-07-11 • via Nuitee
C
Chaipat • couple • th
6
เฉยๆ
Pros:

เดินทางสะดวก

Cons:

วุ่นวายไปหน่อย

2026-07-11 • via Nuitee
A
Amirah • couple • my
10
2026-07-11 • via Nuitee