Centara Hotel Hat Yai

Hotels
•
Centara Hotels and Resorts
8.4 (2173 reviews)
3 Sanehanusorn Road, Hat Yai , Hat Yai , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good value for price
Cons:
Outdated facilities
Limited breakfast options
Cleanliness issues

Categories

Cleanliness
7.86
Comments indicate issues with musty smell and dampness in the room.
Service
9.33
Guests frequently praised the helpful and friendly staff.
Location
9.37
Multiple reviews highlighted the hotel's strategic and convenient location.
Room Quality
7.32
Some reviews mentioned outdated furnishings and issues affecting comfort.
Amenities
8.85
General sentiment reflects standard amenities for a hotel in this category.
Value for Money
8.31
Fair value was indicated, despite some concerns about room maintenance.
Food and Beverage
7.86
Breakfast options were noted as limited, affecting overall impression.
Overall Experience
8.33
Overall sentiment was positive, with areas for improvement identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:17

Property Description

Prime Location above Central Department Store
Centara Hotel Hat Yai offers a prime location above the Central Department Store, providing guests with convenient access to shopping and entertainment options right at their doorstep.

Relaxing SPA Cenvaree and Outdoor Pool
Unwind and rejuvenate at SPA Cenvaree with body massages and beauty therapies, or take a refreshing dip in the outdoor pool while enjoying the panoramic city views.

Culinary Delights at Ginger Restaurant and Sameha Cafe
Indulge in a culinary journey at Ginger Restaurant offering Chinese, Thai, and Japanese dishes, or savor international cuisine at Sameha Cafe. End your day with cocktails and live music at the Lobby Lounge.

Experience luxury and convenience at Centara Hotel Hat Yai - book your stay now for a memorable getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HDY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 11 years old stay for THB 500 per person per night when using an available extra bed.
    People 12 years old and over stay for THB 1,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2173 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.33
C
CHIA WEI • family_with_children • my
10
2026-05-23 • via Nuitee
M
Mason • extended_group • my
8
very welcoming. relaxing. memorable smell. lively place
Pros:

the good fragrance smell in the whole space of hotel. it brings different experience compare with others. we do need a drink after a long drive, thanks for welcome drink at registration counter. night live music is enjoyable, made environment felt like active and alive, made people wanna stop by, sit down in the nice big couch and relax. the relaxing feelings bring great experience and memorable for short trip.

Cons:

bathroom is easily get wet. maybe put more bathroom towel. the smell of after using bathroom, takes long time disappear since it is an indoor bathroom. hope can improve ventilation. the room light switch is confusing, maybe put intrusction manual book or scan QR video of how to use.

2026-05-19 • via Nuitee
J
Jason • extended_group • my
10
2026-05-19 • via Nuitee
D
DAYANG AZIEAFEEZA • extended_group • my
10
Perfect stay at the heart of Hatyai
Pros:

Everything is perfect

Cons:

None

2026-05-19 • via Nuitee
C
Chee Seng Cho • couple • au
10
Wonderful and convenient
Pros:

Location

Cons:

Upper level reception

2026-05-18 • via Nuitee
S
Simon • couple • gb
8
Great location good facilities
Pros:

Location and pool

2026-05-18 • via Nuitee
K
KHAIRANI IDAH • extended_group • my
9
overall ok
Pros:

location is ok

Cons:

none

2026-05-18 • via Nuitee
A
Afiqah • family_with_children • my
10
2026-05-16 • via Nuitee
X
XING YAN • extended_group • sg
5
Pros:

No comment

Cons:

No comment

2026-05-15 • via Nuitee
P
Paramesvari • family_with_children • sg
1
Cons:

Subject: Formal Complaint: Deteriorating Standards and Loss of a 30-Year Loyal Guest

To the Ownership and Management,

I am writing to express my profound disappointment following my recent stay at your hotel. My family has visited Hat Yai for nearly 30 years, and for three decades, we have stayed exclusively at your property. However, after our most recent experience, I can no longer justify returning.
While I am sympathetic to the post-pandemic challenges the industry faces, the decline in standards at your hotel has reached an unacceptable level. We paid SGD $1,450 for two rooms for three nights—a premium rate for Hat Yai—yet the experience was far from premium.

I would like to highlight the following critical failures:

• Substandard Housekeeping: The cleanliness of our rooms was appalling. The curtains were heavily stained, and the windows, mirrors, carpets, and toilets were clearly not cleaned to a professional standard. Additionally, the bed frames were unstable and noisy, affecting our quality of rest.

• Failed Breakfast
Service:
The breakfast experience was chaotic. Tables were left piled with dirty dishes, leaving no room for guests to sit or eat. This was not due to a lack of staff, but a lack of work ethic; staff were observed chatting in groups rather than clearing tables or assisting guests.

• Incompetent Service:

There is a clear lack of training and communication. At the Roti Canai station, the staff was unable to fulfill a simple request for an onion roti, providing the wrong food due to a total lack of guest interaction skills.
• Lack of Management: It is evident that there is no professional manager overseeing the floor. While cost-cutting measures may save money in the short term, the absence of leadership is destroying your reputation and alienating your most loyal patrons.
As a guest who has supported this hotel for a lifetime, it is saddening to see the property fall into such disrepair and neglect.

2026-05-15 • via Nuitee
P
Pennywork • Friends getaway
10
Great spa moment.
Pros:

The place was CLEAN, PROFESSIONAL, and CALMING. They provide full service, staff very attentive and polite. It was the most relaxing experience. Had full body scrub and massage. Worth it.

2026-05-14 • via Tripadvisor
C
Chee Wah • couple • sg
8
Was an enjoyable stay. Not a fantastic hotel but all good. Importantly the location is near to lots of amenities. Food,
Pros:

Location is good

Cons:

Nothing

2026-05-14 • via Nuitee
B
Boonkeong • extended_group • my
10
体验很不错
Pros:

很好

2026-05-14 • via Nuitee
H
Hairol • couple • my
8
2026-05-14 • via Nuitee
C
Choo • couple • sg
8
2026-05-12 • via Nuitee
A
Akta Akmar • solo_traveller • my
10
Centara Hatyai is the best!
Pros:

The location. Very near to the night market. Its just downstairs & easy to do shopping.

Cons:

Nil

2026-05-12 • via Nuitee
F
Freddie Chan • solo_traveller • my
10
Pros:

Greatest location. Perfect hospitality from the friendly staff. Clean and tidy room. Feel refreshed once you enter the hotel lobby.

2026-05-11 • via Nuitee
J
Jon • couple • us
9
2026-05-10 • via Nuitee
G
Germain Thomas • solo_traveller • my
7
Pros:

Great location in the city centre, friendly and professional staff, comfortable beds.

Cons:

Noisy air conditioning system, the building looks old and needs an overall renovation.

2026-05-10 • via Nuitee
N
Noorzaina • extended_group • my
8
Good.
Pros:

Location close to the mall
Good Breakfast

Cons:

Nothing

2026-05-09 • via Nuitee