Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Staff Service Variability
Room Quality Issues

Categories

Cleanliness
8.95
General sentiment indicates that the room quality was below expectations, affecting overall cleanliness perception.
Service
9.72
Mixed feedback on staff service; while some were praised, others received criticism, especially at the front desk.
Location
10
Excellent location noted; convenient access to shopping, dining, and transport.
Room Quality
8.91
Rooms described as a bit dated and cramped, needing improvements.
Amenities
9.94
A variety of amenities available; gym equipment and wine sales were positively highlighted.
Value for Money
9.4
Perception of moderate value primarily due to additional fees for amenities.
Food and Beverage
9.95
The breakfast was praised, though it had a bias toward Asian tastes.
Overall Experience
9.94
The general sentiment reflects a positive stay, despite some service hiccups and room quality concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:47

Property Description

Luxurious Accommodation in Busan

Prime Location and Convenience
Located just a 5 minutes' walk from Seomyeon Subway Station, Lotte Hotel Busan offers easy access to transportation and an underground shopping arcade for added convenience.

Exclusive Amenities
Indulge in luxury with an on-site duty-free store, indoor and outdoor pools, sauna, and fitness center. Premier room guests enjoy free access to the Fitness Club, adding value to your stay.

Culinary Delights
Savor a variety of cuisines at the hotel's restaurants, including a buffet breakfast at La Seine and dessert at The Lounge. With Japanese, Chinese, and Korean options available, there's something to please every palate.

Experience the epitome of luxury and convenience at Lotte Hotel Busan. Book your stay now for an unforgettable experience.

Important information:

Starting January 1, 2025, additional fees will apply for sauna and fitness center use.
[2025 Sauna Fee Information]
Room Fee: KRW 25,000 per person (per night) Room Types Subject to Fee: Superior Room/Deluxe Room
※ Check-in Location: 1st Floor Front Desk (Check-in: 3:00 PM / Check-out: 11:00 AM)
※ Fitness Center (Fitness Center, Sauna, Swimming Pool): Closed on the fourth Wednesday of every month. Operating hours may vary depending on weather conditions. Please contact the fitness center for detailed operating hours. Facilities(except swimming pool) are closed the fourth Wednesday of every month. (Please check the link below for In/outdoor operation time)
※ Minors may use the Club Lounge during alcohol service hours when accompanied by an adult guardian.
※ Club Lounge access available: Club Deluxe Double/Twin Room, Club Premier Double Room, Club Premier Suite Double Room All guests are required to present a valid photo identification and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply. Guests under the age of 18 must be accompanied by a parent or legal guardian.
※Notice of Indoor Swimming Pool Renovation & Change in Outdoor Pool Operating Hours
To provide a better facility environment, we will be conducting renovation work on the indoor swimming pool during the following period.
Please note that the indoor pool will not be available for use during this time. Kindly refer to the updated pool operation details below.
(The renovation schedule may be subject to change depending on on-site conditions.)
Indoor Pool Renovation Period:
- April 1, 2026 (Wed) – June 30, 2026 (Tue)
Outdoor Pool Operating Hours during Renovation (April 1 – June 30):
- 09:00–22:00 → 06:00–22:00
For further details, please visit our official website.

Mandatory Identity Verification at Check-in
At Lotte Hotel Busan, we are committed to providing a safe environment for our guests and ensuring the accuracy of all reservations. Therefore, identity verification is mandatory at check-in.

※실내수영장 보수 공사 및 야외수영장 운영시간 변경 안내
보다 나은 시설 환경을 제공하고자 아래 기간 동안 실내수영장 보수공사를 진행합니다.
해당기간에는 실내수영장 이용이 불가하오니, 변경된 운영 안내를 참고하여 주시기 바랍니다.
(공사 일정은 현장 상황에 따라 변경될 수 있습니다.)
실내수영장 공사기간 : 2026년 4월1일(수)~2026년 6월30일(화)
(4/1~6/30) 아쿠아헤이븐 (야외수영장) 영업시간 : 09:00~22:00 → 06:00~22:00
자세한 안내는 당사 홈페이지를 참고하여 주십시오.

※[Information on shortening swimming pool facilities for 26 years]
Period: July 17-18 and 24-25
Aqua Haven and indoor swimming pool, sauna, and fitness are not available due to full party events after 17:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Apr 1, 2026 until Tue, Jun 30, 2026
Swimming pool: Closed from Fri, Jul 17, 2026 until Sat, Jul 18, 2026
Swimming pool: Closed from Fri, Jul 24, 2026 until Sat, Jul 25, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for KRW 60,500 per person per night when using an existing bed.
    People no matter the age stay for KRW 60,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3218 reviews
Cleanliness: 8.95
Service: 9.72
Location: 10
Room Quality: 8.91
Amenities: 9.94
Value for Money: 9.4
Food and Beverage: 9.95
Overall Experience: 9.94
S
Soroush • solo_traveller • au
9
2026-06-13 • via Nuitee
A
Ann • couple • us
10
2026-06-13 • via Nuitee
K
KEIKO • couple • jp
10
2026-06-13 • via Nuitee
Y
YESHAYAHU • couple • il
10
Pros:

the best hotel i have srayed in - in Korea !

2026-06-13 • via Nuitee
P
Patricia • couple • de
9
Der Aufenthalt war sehr gut. Würde wieder kommen.
Pros:

Einfach alles, sehr großes Zimmer, toller Ausblick

Cons:

Es gab ein Licht welches ich nicht ausschalten konnte. Ich habe den Schalter dafür nicht gefunden. Ich habe es gern absolut dunkel beim schlafen. Und es gab leider kein Netflix auf dem Fernseher. Man ist zwar nicht zum fernsehen dort, aber zum einschlafen lass ich gern mal Netflix laufen.

2026-06-12 • via Nuitee
Şahan • couple • tr
9
2026-06-12 • via Nuitee
W
WU • couple • tw
9
Pros:

都不錯

2026-06-12 • via Nuitee
T
TAKASHI • couple • jp
9
良いホテル
Pros:

綺麗で高級感があり良かった
西面駅からも割と近く行動しやすかった

2026-06-11 • via Nuitee
A
Ann • couple • us
10
Pros:

The gym was amazing! The staff were kind enough to upgrade our rooms to be close to our other family members rooms. Very convenient and located within the department store. In addition, the rooms are very spacious.

Cons:

N/A

2026-06-11 • via Nuitee
M
Maham • family_with_children • us
10
2026-06-10 • via Nuitee
誠三 • solo_traveller • jp
8
2026-06-10 • via Nuitee
T
Teemu • couple • be
9
Very good
Pros:

Very good.

Cons:

We asked to pay for the use of the the swimming pool and then again for towels……totally unacceptable!😫😫

2026-06-10 • via Nuitee
R
Ren Hui • solo_traveller • sg
10
Great choice
Pros:

Staffs are polite. Service is great. Comfy, clean, very nice rooms. Location is good with lots of good restaurants around. Very convenient with Departmental store next door. Breakfast is very very good! Great value for money.

2026-06-10 • via Nuitee
C
Clara • couple • es
8
Cama muy cómoda y vistas increíbles
Pros:

La cama era extraordinariamente cómoda. Las vistas desde la habitación, increíbles. La ubicación muy bien, aunque Busan es una ciudad muy dispersa y depende de qué te interese más debes decidir la ubicación del hotel. Para ir a diferentes zonas de la costa y estar relativamente próximo a la estación esta ubicación era adecuada. El personal fue muy agradable y nos mejoró la habitación sin solicitarlo.

Cons:

Esperaba algo más de un hotel de cinco estrellas. Y la piscina, a la que teníamos muchas ganas de ir, era de pago.

2026-06-09 • via Nuitee
P
Paul G • couple • nl
9
2026-06-08 • via Nuitee
O
Orna • couple • il
9
Pros:

המלון מאוד נגיש לכל מקום . ליד מרכז קניות גדול. הצוות מאוד גדול של הלובי כולם שם נחמדים שירותיים ותמיד מוכנים לעזור בסביבת המלון יש מגוון מקומות של פעילות. אוכל. קניות מלון מקסים.

2026-06-08 • via Nuitee
T
Terrye • couple • gb
9
Great location and comfortable but remember the little touches too
Pros:

Excellent location close to metro for getting around. Very clean and comfortable beds. Breakfast everything you could ask for - loads of choice for all nationalities. Taxis always waiting outside ready to take you and reasonably priced. Would stay again.

Cons:

One small thing. I like English breakfast tea and take it with cold milk. I asked for a small jug so I could make a cup in my room. This was not made possible. I was told I would have to buy a carton as they couldn’t open one for a small jug. I felt this was wrong as you could just refrigerate the carton and use it at breakfast. No waste and a satisfied customer. I don’t drink coffee. It would have just been nice to have a hot drink before retiring yet seemed to be a big problem to them.

2026-06-08 • via Nuitee
R
Rui • solo_traveller • pt
10
2026-06-07 • via Nuitee
K
Kurt • couple • ch
10
Super Toll
Pros:

Grosses Zimmer, Super Bad mit Ablagefläche, die Sauberkeit. das Personal, Aussicht, Preis/Leistung topp. Waren Begeistert. Einfach Super.

Cons:

Habe nichts zu kritisieren.

2026-06-07 • via Nuitee
H
Hsiang Yun • couple • tw
9
2026-06-07 • via Nuitee