Hotel Metropole Interlaken

Hotels
8 (1541 reviews)
Höheweg 37 , Interlaken , CH
+41 33 828 66 66

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Stunning location and mountain views / balconies
Friendly and helpful staff (multiple mentions)
Generally clean, spacious rooms with great views
Good breakfast / breakfast buffet
Central location with convenient bus access and rooftop restaurant
Cons:
No or poor air conditioning / hot rooms in summer
Outdated room furnishings and some maintenance issues (mattress springs, small bathrooms)
Price-quality mismatch / perceived poor value
Occasional poor service or bureaucratic check-in
Lack of in-room amenities (no tea/coffee facilities, minibar issues) and isolated cleanliness incidents

Categories

Cleanliness
7.6
Mostly reported as clean in many reviews, but isolated negatives (insects in one room, and a few mentions of less-than-perfect upkeep) reduce the score.
Service
8.2
Several reviews praise friendly and helpful staff (specific praise for reception/Octavia), but there are also complaints about unhelpful staff and very bureaucratic check-in experiences.
Location
9.5
Consistently praised: central position, stunning mountain views and balcony views, close to bus stops and main street; location is one of the hotel's strongest assets.
Room Quality
7.2
Rooms described as large and with great views, but multiple comments note dated furnishings, mattress issues (springs), small bathrooms in some rooms and occasional maintenance problems.
Amenities
6.5
Repeated complaints about lack of air conditioning/fans, no in-room drink-making facilities and occasional minibar/room equipment issues lead to a below-average score.
Value for Money
6.8
Several guests explicitly state price-quality imbalance or that the hotel feels expensive for what is offered; judged below target overall.
Food and Beverage
8.8
Breakfast is frequently praised (good buffet and choices); a few guests note limited options but overall F&B is a positive aspect.
Overall Experience
9.4
Despite some service/process and amenity negatives, the overwhelming positives (spectacular views, central location, generally friendly staff and good breakfast) lead many guests to want to return, producing a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodation in Interlaken
The 4-star Metropole Swiss Quality hotel in Interlaken offers stunning views of the Jungfrau mountains and complimentary Wi-Fi throughout.

Modern Fitness Facilities and Relaxation
Guests can enjoy the hotel's updated sauna, well-equipped fitness room, and unwind in the cozy lounge with a business corner and self-service coffee/tea station.

Convenience and Comfort
With public parking and a private garage, the Metropole Swiss Quality Hotel ensures a hassle-free stay for all guests.

Experience the beauty of Interlaken and book your stay at the Metropole Swiss Quality Hotel today!

Important information:

Please inform the hotel if you are traveling with children and include their ages.

Please inform the property in advance about the number of guests arriving with you.

The minimum age to access the fitness room is 16 years old and the minimum age to access the sauna is 18 years old.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8
Based on 1541 reviews
Cleanliness: 7.6
Service: 8.2
Location: 9.5
Room Quality: 7.2
Amenities: 6.5
Value for Money: 6.8
Food and Beverage: 8.8
Overall Experience: 9.4
D
Daniel • solo_traveller • ch
8
Gehe wiedereinnal dorthin.
Pros:

Viele feine Früchten im Hotelzimmer.

Cons:

Mühsames Chekin-Prozedere.

2026-10-31 • via Nuitee
L
Letizia • solo_traveller • ch
10
2026-10-30 • via Nuitee
F
Furkat • family_with_children • tr
10
Pros:

Beautiful views, nice people . Thanks to Ms Octavia who helped us in reception.
For sure we will stay again next year ☺️☺️

2026-10-28 • via Nuitee
E
eman • couple • sa
6
2026-10-27 • via Nuitee
R
RAVI • couple • ae
8
2026-10-26 • via Nuitee
L
Lionel • solo_traveller • ch
8
Pros:

L'emplacement de l'hôtel

Cons:

Ne pas avoir pu obtenir un accès wifi avant le check-in

2026-10-26 • via Nuitee
S
salah • family_with_children • iq
9
Pros:

Wonderful location

2026-10-25 • via Nuitee
S
Stan • couple • nl
5
Teleurgesteld
Pros:

Uitzicht, locatie

Cons:

Prijskwaliteit verhouding absoluut niet in balans.
Sterk verouderde inrichting; veren van de matras in de rug, geen koffie / thee in de kamer, krappe douches Gordijnen missen hakken, minibar was uitgezet
Raare bediening van liften, niet voor ouderen in iedergeva.
Inchecken was uitermate bureaucratisch.

2026-10-22 • via Nuitee
C
Christopher • couple • au
9
Room with a great view!
Pros:

Location. Central and a great view of Jungfrau!

Cons:

Bathroom was a little small compared to the overall room size.

2026-10-18 • via Nuitee
S
Seva Feldman • couple • il
7
2026-10-14 • via Nuitee
K
KATSUNORI • family_with_children • jp
8
Pros:

ロケーション

2026-10-11 • via Nuitee
E
eiman • extended_group • ae
10
2026-10-10 • via Nuitee
A
Abuarar • solo_traveller • il
10
2026-10-08 • via Nuitee
A
ABDULRAHMAN • couple • kw
8
Cons:

التكييف

2026-10-07 • via Nuitee
S
Shahid • family_with_children • gb
10
I think the best hotel in town especially for foreigners
Pros:

Location, easy access, views from balcony, facilities in the room and hotel, cleanliness and friendly helpful staff👍👍👍

2026-10-07 • via Nuitee
S
Suaad • couple • ae
8
Pros:

الموقع

Cons:

عدم وجود مكيف فالغرفه

2026-09-19 • via Nuitee
T
Timothy • couple • us
10
A bit far from the train station, however I’d stay there again.
Pros:

Loved the roof top restaurant! Wonderful view.

2026-09-16 • via Nuitee
S
Su Wai • extended_group • ch
9
2026-09-16 • via Nuitee
S
Sophie • couple • au
8
Pros:

Very clean and nice hotel with gorgeous views of the park.

Cons:

Just got very hot as we were there in summer and no fan or air con. But seems like a common thing in Switzerland.

2026-09-15 • via Nuitee
K
Kali • couple • gb
9
Excellent! The views are just unreal! I will be back!
Pros:

The staff were so helpful and friendly. The hotel location was amazing with the most breathtaking views. I could never get tired of that view! The room was clean and spacious with a huge walk-in wardrobe area. Breakfast was excellent with a great choice.

Cons:

Lack of drink making facilities in the room and lack of air con.

2026-09-14 • via Nuitee