WATER HOTEL Cy (Audlt Only)

Hotels
8.5 (107 reviews)
Tsuruma 7-29-18 , Machida , JP

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Tasty free breakfast / breakfast delivery
Spacious, well-equipped rooms
Excellent amenities (vending, free coffee, toiletries, microwave, kettle)
Helpful and responsive staff (24-hour service)
Good value with free parking
Contactless/private in-room food delivery
Cons:
Unable to fill bathtub / water line issues
Flickering / faulty lighting
Cigarette smell in a non-smoking room
Signs of wear on bed / used-feeling bedding
Unfamiliar/restrictive door locking/exit procedure
Slightly inconvenient access to Yokohama station for some guests

Categories

Cleanliness
7.5
Generally reported as clean (rooms and bathrooms), but several issues lowered the score: cigarette smell in a non-smoking room, signs of wear particularly on the bed, and some guests reporting inability to use/ fill bath water.
Service
9
Staff were described as helpful and responsive (handled a reservation mix-up quickly, good late-check-in support, 24-hour reception). Language limitations noted but staff used translation tools and were patient.
Location
8
Mixed feedback: convenient near an IC/interchange for some, but slightly inconvenient for access to Yokohama station for others.
Room Quality
8.5
Rooms are frequently described as spacious and well-equipped (microwave, fridge, kettle, vending/coffee access). Some negatives: bed shows use and locking/exit system is unfamiliar and restrictive for some guests.
Amenities
9.5
Highly praised: breakfast (free, tasty), welcome drink, excellent in-room and hotel amenities (vending machines, free coffee, toiletries, hairdryer, bathtub), contactless/private food delivery options.
Value for Money
9
Multiple guests noted the hotel is inexpensive with free parking and high cost-performance compared to business hotels.
Food and Beverage
9
Breakfast and in-room food delivery were described as tasty and well presented; breakfast delivery to rooms for two noted positively.
Overall Experience
7.5
Overall positive impressions due to service, amenities, and value, but the experience is tempered by issues like cigarette odor in a non-smoking room, flickering lights, bed wear, and the unusual door/exit procedure for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 05:19

Property Description

Luxurious Adult-Only Experience

Amenities Galore
Indulge in the hot tub, karaoke, and luggage storage available at WATER HOTEL Cy. Each air-conditioned room is equipped with modern comforts like a fridge, coffee machine, and flat-screen TV with entertainment options. The private bathrooms feature a relaxing shower, complimentary toiletries, and cozy slippers.

Delicious Dining Options
Start your day right with a delicious breakfast offering a variety of choices including à la carte, continental, and Full English/Irish options.

Convenient Location
Conveniently located near popular parks and attractions, WATER HOTEL Cy is a perfect choice for travelers seeking comfort and entertainment. Book your stay now for an unforgettable adult-only getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 107 reviews
Cleanliness: 7.5
Service: 9
Location: 8
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 7.5
T
takeo.asai • solo_traveller • jp
8
2026-09-19 • via Nuitee
H
Hunter • solo_traveller • us
9
Pros:

The giant tub was a dream after a 13 hour flight! The food was also really good and the room was clean and fun to explore.

Cons:

The lights in the bath wouldn't stay on

2026-09-18 • via Nuitee
M
Minotim • solo_traveller • jp
9
食事も美味しい快適なホテル
Pros:

ウェルカムドリンクや、アメニティ等充実していた

Cons:

映画のラインナップが少なかった

2026-09-06 • via Nuitee
M
MASAKO • couple • jp
7
良かった
Pros:

部屋、風呂、トイレが広く清潔

2026-09-06 • via Nuitee
Y
yuki • couple • jp
8
2026-09-05 • via Nuitee
T
TETSUO • solo_traveller • jp
7
2026-09-01 • via Nuitee
K
Kaoru • couple • jp
10
2026-08-31 • via Nuitee
W
Willy • couple • pe
9
Pros:

Todo

2026-08-27 • via Nuitee
L
Luboš • couple • cz
9
2026-08-13 • via Nuitee
和馬 kazuma • solo_traveller • jp
10
Pros:

いつもここを使っています。
横浜町田のインターに近く、部屋で食事ができ、言う事ないです。

2026-08-10 • via Nuitee
H
hiroaki • couple • jp
10
Pros:

無料の朝食も美味しいです

2026-08-06 • via Nuitee
幸治 • solo_traveller • jp
4
2026-06-24 • via Nuitee
T
TAISUKE • couple • jp
8
残念
Pros:

館内に滝がありリゾート感が高かった

Cons:

お風呂のお湯を溜めれなかった
天井のライトがチカチカしてた

2026-06-15 • via Nuitee
J
JUNICHI • couple • jp
8
2026-06-14 • via Nuitee
K
Kaoru • couple • jp
10
2026-05-28 • via Nuitee
Y
YOUSUKE • solo_traveller • jp
9
Cons:

照明のフリッカー

2026-05-28 • via Nuitee
F
Fritsch • solo_traveller • us
10
Underated Service, Quality and Staff ☆9(｡•ω<｡)و AMENITIES ARE AMAZING
Pros:

I had a room reservation mix up at the start, but the workers quickly realized their mistake; despite that, they still did an amazing job and went above and beyond to ensure we had a good night ahead. I'd highly recommend this place in terms of privacy. ^⁃ ⩊ ⁃₊⁺

This hotel allows you to order food for a reasonably nice price, almost everything is contactless / private even food delivery to the room. The food itself is also tasty and presented well. English isn't widely used at this hotel, so please make sure to know a bit of Japanese before going to avoid any confusion. The workers are patient and will work with you to the best of their ability, even if Japanese isn't your first language.

Cons:

I'm not used to the door locking system, but after realizing how it works, it makes sense. For foreigners keep in mind that you can't leave your room without calling the front desk, so make sure you either have everything you need to be locked in or politely call the desk to let you out (if you're staying the night).

2026-05-20 • via Nuitee
Y
yuko • couple • jp
8
Pros:

アメニティが充実していて朝食付きウェルカムドリンクもついていて良かった。
ラブホということで衛生面など不安だったが部屋やバスルームも清潔で快適だった
値段も安く駐車場も無料なのでビジネスホテルより良いと思った。

2026-05-20 • via Nuitee
仁 • couple • jp
6
2026-05-11 • via Nuitee
A
Ayame • couple • jp
9
2026-05-04 • via Nuitee