Beacon Hotel South Beach

The location was the best part.

Good

The area is very central right in the middle of everything , staff is very helpful everything was just great.

La ubicación

Recepció mellett víz automata, ingyenes beach chair és strandtörölköző, kerékpár bérlés ( bár csak 3 db van és max 1 órára vihető). 100 m-re parkoló amely 20 USD/nap áron vehető igénybe. Strand 100 m-re.

The location was great, near the beach and south beach ambiance.

Great location and nice touch the beach chairs

We stayed here as a family of four (2 adults and 2 children), and this was by far the worst hotel experience we’ve ever had.

First of all, the rooms are simply not suitable for four people. The hotel itself is extremely old, worn out, and in desperate need of renovation.

The main light in our room didn’t work from the day we arrived, and despite reporting it, it was never fixed. The room door barely opened, the bathroom was in terrible condition, and the shower drain was clogged, so the water wouldn’t drain properly.

The air conditioning was old and noisy.

But the worst part was the cockroaches. There were small cockroaches in our room every day. It was obvious they were living there, not just an isolated incident.

This hotel is nowhere near the standard it advertises. I would never stay here again and absolutely cannot recommend it to anyone.

The customer service provided at this hotel was TERRIBLE. I DO NOT recommend staying at this hotel ever.
The front receptionist and manager were very rude. They should be fired because their customer service skills were AWFUL!
I made a reservation for the hotel one month ago, and I arrived for hotel check in today. I approached the front receptionist and I was not properly greeted with an hello, good afternoon, or anything. Instead I approached the receptionist and informed her I wanted to check in. I provided her my name and she was unable to find my reservation. I then provided my confirmation number and she was unable to find my reservation. She informed me that she did not have my reservation in the system and did not have any rooms available and then proceeded to help other customers. She did not provide any explanation and completely dismissed me and my concerns for why my reservation was not in the system. She proceeded to assist another customer with their reservation. I asked her to speak with a manager because I completed the reservation online through the hotel's website and received a confirmation number. I was unable to speak to a manager because the manager was not physically present at the hotel. I asked what could be done, and the receptionist wanted to overcharge me at $400 per night to stay in the ocean view suite, which was the only room available. I informed the receptionist that this situation was not my fault and that I should not have to pay any additional charges because I submitted my reservation and received a confirmation. The receptionist proceeded to ignore me and fail to provide a solution that did not involve me paying double the price I originally made the reservation for, and I asked to speak with a manager. The receptionist told me that she did not have the manager's phone number and provided me an email address and told me to expect a reply in 5-10 minutes. I sent an email to the manager with the explanation of my grievances and did NOT receive a reply in 5-10 minutes. I proceeded to book another hotel while I waited on a reply from the manager, and the receptionist, 30 minutes later, now has the manager on a phone call on her personal phone. So clearly the receptionist is also a liar, in addition to being rude and disrespectful, because she said she did not have the manager'a phone number at first. By the time the manager was on the phone, I made another reservation and was getting ready to leave the hotel. It should not take 30 minutes for a customer to speak to a manager and have this issue resolved. On the phone, the manager was also very rude and told me that I needed to understand the situation, instead sold trying to discuss a solution. I had a perfect understanding of the situation but I wanted a resolution to the situation, which no one could provide in a timely manner. And the cherry on top, is that the elevator did not work in the hotel, and I had several bags and suitcases, which no one helped me with to get inside the hotel to the receptionist and lobby area. And I refused to carry all of my bags and suitcases up the stairs in a hotel where I received terrible customer service. The manager just respond to my initial email, which is now six hours later, claiming that her staff did not attempt to overcharge me, but they did and the cameras in the lobby area will verify my TERRIBLE AND AWFUL experience.
If I could give this place negative stars, I would. Great location, but terrible customer service and the elevator doesn't work.

El trato de la recepción

Super Lage direkt am South beach

Location good. Had to pay 50.00 to valet park because the parking garages were full. So add that as a possibility to your trip. Double bed Room was cramped , the window was actually just to a service alley off the restaurant. 3:00 in the morning people talking all night long. And it was staff. Not a pleasant experience will not return. I only stayed here because it was on South beach and it was overrated

La cercania con la playa...la verdad tienen todo cerca incluso la locomocion gratis q te lleva a varios lados turisticos....te pasan sillan de playa y bicicletas volveria✨️