La Maison Champs Elysées

This hotel is in a great location stretching from Arc de Triomphe to Place de la Concorde. You can walk to the Eiffel Tower and great boutiques and restaurants. Our room had air conditioning but there were people complaining of significantly limited air conditioning. The only Marriott Platinum or Titanium recognition was $10 off breakfast or 1,000 points. No upgrades were done at the desk and we were told that they needed to be requested prior to our stay.

That it wasn’t the street

Great hotel room. The staff are really nice and the rooms are spacious and really clean. I highly recommend this place.

Exceptional staff in the reception. Thanks to Elena and Mario for extraordinary service during our stay.

Location is great! Convenient to Grand Palais, Champs & Eiffel Tower areas. Staff was accommodating & helpful.
Breakfast was good and reasonable value.
Housekeeping was a bit spotty & inconsistent for a high-end hotel

Marta and the whole staff were incredibly kind and accommodating. Excellent service will come stay here again!

N/a

Emplacement, confort, gentillesse personnel.

Lovely experience at this hotel! The hotel staff went well above and beyond during our stay and made my wife and I feel welcome and comfortable. They acknowledged my birthday and left a slice of cake in the room which was very thoughtful and greatly appreciated! Marta, Elena and especially Mario went out of their way to make this one of the best hotel stays in recent memory. The breakfast staff were also very warm and friendly and the food was great!

Terrible. Would definitely recommend against staying at this hotel. “Restaurant” is a night club that blasts music until 1am. My room was immediately above the restaurant. Impossible to sleep. Not sure it should be legal to market this room. Aside from that the decor is dated, tired and in disrepair. Stay away!

Believe the online reviews and book elsewhere!
This hotel is a nightmare and you will not sleep one wink.

Nothing about this hotel says Marriott. You will not be recognized at check-in, no standard amenities will be given, and the staff is atrocious.

Prior to my arrival, the hotel contacted me via email and WhatsApp demanding that I complete a credit card payment via a link even though my credit card information had been submitted on the Marriott website at the time of booking. The message accompanying the payment link was aggressive and rude and nothing that I have ever experienced at any Marriott worldwide. Believing this was a scam, I immediately contacted Marriott corporate and asked them to investigate the matter. Unfortunately, this was not a scam and the messages were being sent from the hotel.

Upon check-in, I alerted the front desk that the AC in my room was not working. I was told that an engineer would be up immediately, however no one ever came to fix the issue.

Later that night, I followed up with the front desk regarding the temperature in my room and was told that a fan would be delivered. After 30 minutes and several unanswered phone calls to the front desk, I went back to the lobby to check on the status of the fan to find the female night manager hanging out with her friends, ignoring the ringing phone. She then proceeded to tell me that there were no fans available and that hotels in Paris don’t have AC, a clear lie as I come to Paris several times a year and the Marriott hotel where I typically stay happily provides AC to their guests.

To make matters worse, the hotel becomes a club at night that runs until 2am. Please keep in mind, this nightclub is not marketed to hotel guests. It is a venue that is marketed to outside clientele which the hotel clearly favors over their in-house guests as no amount of noise complaints will make them lower the sound or shutdown earlier. Hotel management is clearly looking for a way to capture additional revenue as their $500+ USD rooms per night are not covering their expenses. As my guestroom faced the courtyard where the nightclub is located, as do 90% of their rooms, I couldn’t open the windows to cool the room down due to the loud music. If you are lucky, you may get a few minutes of sleep with the windows open before the trash bins are collected in the early hours of the morning.

Save your money and your sanity, stay elsewhere!

Hotel was overall fine. The rooms were clean, the staff was pleasant, the location is good. Had I known the walls of my room would be vibrating to “It’s Raining Men” at one am I never would have booked this hotel. The noise levels are unpleasant. I don’t consider myself a light sleeper, but it was impossible to sleep through this onslaught. The hotel we usually stay at when visiting Paris was unavailable. I will not be returning here. I expect a certain level of noise from a hotel- street noise, other guests. This was straight up ridiculous

While the location was great, I would not stay here again. The rooms were a very nice size, however, the carpets were stained and some of the furniture looked tired. Our biggest complaint was the late night noise coming from their event room each night of our stay. After a transatlantic flight and exploring all day, we returned to the hotel and had to change rooms around 11pm. The evening receptionist quickly accommodated us with alternate rooms. While the new rooms were better we could still hear music in one of our rooms. The hotel staff was very responsive in addressing the noise issue, but it still inconvenienced us with having to pack up two rooms and move as well as take time out of our holiday.

We checked in with points and booked a Deluxe room. We were assured that as a Titanium Elite we would be very happy with our room and that it had a nice view. The carpeting was worn and frayed in places, the shower handle was coming away from the wall and water seeped between the tile and the wall, the heated towel rack was INSIDE the shower and the view was of a large metal pipe on the roof. To get to the room you walked through the service area with swinging doors to the staff area just before the elevator. Do not stay here if you are located in the back section of the hotel. The rooms are very small despite having a deluxe rating and they are great need of renovation.