NH Collection Grand Hotel Palazzo Dei Dogi

Hotels
•
NH Collection
8.7 (825 reviews)
Madonna dell'Orto 3500 , Venice , it
+39 041 220 8111

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Beautiful hotel and garden
Friendly/helpful staff (notably Tahani)
Excellent breakfast and F&B options
Private boat dock and lagoon views
In-room coffee maker
Daily housekeeping
Convenient Alilaguna access and shuttle to San Marco
Cons:
Isolated poor stay reported (conditioner not working, very small room)
One indifferent front-desk staff member at check-in
Rooms with multiple steps / limited accessibility
At least one room reported as very cold

Categories

Cleanliness
8.8
Multiple reviews explicitly praise clean rooms and 'daily housekeeping ... spot on.' One mention of the room being 'eiskalt' (very cold) but no consistent cleanliness complaints.
Service
9.1
Staff repeatedly praised (Tahani called 'super kind', manager refunded part of prepaid room proactively, attentive breakfast staff). One front-desk clerk described as 'indifferent', but overall service sentiment is strongly positive.
Location
8.9
Described as quiet and slightly off the main tourist crush, close (3-min) to the Alilaguna stop, easy access to restaurants and a shuttle to San Marco; some guests note a ~30-minute walk to major sights.
Room Quality
8.1
Rooms noted as comfortable with attractive Venetian decor, lagoon/canal views and private dock access; however there are negative comments about very small rooms, a non-working conditioner for one guest, cold rooms, and multiple internal steps that affect accessibility.
Amenities
9
Strong amenities mentioned: excellent breakfast, in-room coffee maker, beautiful garden, private boat dock and a shuttle service — all positively highlighted in multiple reviews.
Value for Money
8.3
Perceived value is generally good (manager refunded part of stay without prompting; guests call it a 'first class experience'), though at least one reviewer reported an unpleasant stay which tempers the score.
Food and Beverage
9.1
Breakfast receives high praise ('top shelf' with many hot entrées, fresh fruit, pastries), and the hotel provided a takeaway breakfast box when needed — clear positive sentiment for F&B.
Overall Experience
8.3
Overall sentiment across reviews is positive — many enthusiastic recommendations, beautiful property and helpful staff — with a minority of strongly negative individual experiences that lower the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:03

Property Description

Luxurious Garden Setting
Experience tranquility in Venice at NH Collection Grand Hotel Palazzo Dei Dogi, surrounded by a lush garden.

Elegant Rooms and Professional Staff
Indulge in air-conditioned rooms with free WiFi, a flat-screen TV, and a private bathroom. Our dedicated staff is available 24/7 for all your needs.

Convenient Amenities and Services
Enjoy the beautifully decorated lounges, bars, and restaurants. Reserve our daily shuttle to Piazza San Marco for easy exploration. Santa Lucia Station is just a stroll away.

Book now for an unforgettable stay at NH Collection Grand Hotel Palazzo Dei Dogi!

Important information:

Please note that pets are allowed upon request and subject to approval.

Dogs and cats are allowed, max. weight 25kg.

"A charge of €35 per pet, per night applies, with a maximum of two pets permitted per room."

Guide dogs free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VCE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 825 reviews
Cleanliness: 8.8
Service: 9.1
Location: 8.9
Room Quality: 8.1
Amenities: 9
Value for Money: 8.3
Food and Beverage: 9.1
Overall Experience: 8.3
G
Gyorgy • solo_traveller • hu
9
Pros:

Lovely staff and beautiful garden, rooms are clean and well serviced

Cons:

Breakfast choices not really in line with a 5 star hotel

2026-07-25 • via Nuitee
K
Kirakosian • extended_group • es
5
2026-07-24 • via Nuitee
B
Bindu • couple • us
10
Picture perfect location!!
Pros:

Quiet and picture perfect location but close to attractions. Spacious. Lovely bar and garden and a wonderful breakfast bar.

2026-07-21 • via Nuitee
S
Shimizu • extended_group • jp
8
とても快適に過ごせました。
Pros:

部屋の広さも充分でフロントやドアマンはとても感じがよかった。水上バスの駅からも遠くなくて便利。

Cons:

夜のフロントの人はあまりフレンドリーではなかったかも。

2026-07-20 • via Nuitee
B
Bernard • family_with_children • ch
7
2026-07-20 • via Nuitee
D
Daniel • couple • ar
10
Pros:

Todo

2026-07-09 • via Nuitee
N
Neil • family_with_children • gb
10
Everybody enjoyed it and came away singing its praises!
Pros:

Excellent staff! That always makes the difference!

Cons:

A bit too peripheral.

2026-07-03 • via Nuitee
A
Anat • extended_group • il
9
2026-07-02 • via Nuitee
T
Tereza • couple • us
10
2026-07-02 • via Nuitee
J
JUAN MANUEL • extended_group • cl
3
Cons:

Censor, alfombras sucias , falta renovación

2026-06-29 • via Nuitee
B
BryanD878 • Couples • Portland, Maine
10
Excellent grand hotel in a perfect location
Pros:

This is a super elegant, classic old world style hotel with beautiful grounds and superb service. The hotel staff helped us in every way. Food was superb and the location is great in a relatively quiet part of the city, but easily accessible by water.

2026-06-28 • via Tripadvisor
R
Rosanna • couple • gb
10
2026-06-28 • via Nuitee
A
Anastasiia • family_with_children • es
10
2026-06-27 • via Nuitee
R
Randy • solo_traveller • ae
10
Pros:

Beautiful hotel with amazing staff.

Cons:

Nothing

2026-06-22 • via Nuitee
H
HeyMikeyLikesIt • Family • Los Angeles, California
10
Beautiful, Charming Location & Building
Pros:

I picked this hotel for the beautiful historical building and quiet, highly desirable location. If you’ve been to Venice before, you know that it suffers from overtourism in areas around the grand canal or St. Mark’s basilica. This NH is in the lovely Cannaregio neighborhood, which has a peaceful and tranquil vibe.

The hotel and its garden (the largest in Venice) is beautiful and well kept. The rooms accommodate their historical building and are not opulent, but are sufficient considering the context.

Staff are all friendly and they made a note to bring a special dessert for celebrating an occasion, but there are some misses on service follow-through. I did not get housekeeping between 8:20am and 2:40pm, which is when I was out the room and in town. It’s unusual for NH properties not to be more diligent about servicing around the guests. And, on the day of departure, the hotel did not confirm a water taxi to be ready when we needed them by.

While frustrating lapses in some service, the location and the beautiful setting still earn this property 5 stars. I think the rooms were under $800/night each, which delivers strong value for a 5-star hotel in Venice.

2026-06-21 • via Tripadvisor
Татьяна • family_with_children • ru
9
2026-06-19 • via Nuitee
O
Olga • solo_traveller • us
3
Not good
Pros:

Bad experience, conditioner not working, room extremely small and super difficult to find, very unpleasant stay

2026-06-14 • via Nuitee
5
569salia • Business
8
Beautiful hotel
Pros:

Beautiful hotel, and Tahani was super kind helpful and sweet, she is the best.

2026-06-13 • via Tripadvisor
P
Pertti • solo_traveller • fi
9
2026-06-12 • via Nuitee
R
Raluca • family_with_children • ro
8
2026-06-10 • via Nuitee