Rafaelhoteles Atocha

Hotels
Rafaelhoteles
8.3 (3918 reviews)
Mendez Alvaro, 30 , Madrid , es

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Cleanliness concerns
Underwhelming amenities

Categories

Cleanliness
7.55
Multiple mentions of cleanliness issues, including regular cleaning complaints.
Service
8.55
Generally positive mention of staff being helpful, although some service issues were noted.
Location
9.05
Repeatedly praised for its fantastic location near Atocha and tourist spots.
Room Quality
8.05
Rooms noted as clean and comfortable, with some concerns about basic amenities.
Amenities
7.55
Lacks certain amenities expected from a 4-star hotel, like a gym and other features.
Value for Money
8.05
Perceived as overpriced by some guests, but others were satisfied with the overall quality.
Food and Beverage
9.05
High marks for breakfast and general food quality.
Overall Experience
8.55
Overall experiences were largely positive with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:07

Property Description

Convenient Location near Madrid’s Transport Hubs
Located near Álvaro Mendez and Atocha, Rafaelhoteles Atocha provides easy access to Madrid’s high-speed train lines, making it a perfect choice for travelers looking for convenience.

Art-Filled Contemporary Design
Immerse yourself in the impressive artwork adorning the hotel, setting the stage for your exploration of Madrid’s renowned art galleries such as Reina Sofia, Prado, and Thyssen-Bornemisza.

Relaxing Terrace Garden and Lounge
Unwind after a day of sightseeing with a cocktail and delicious meal in the tranquil terrace garden. The comfortable lounge offers a cozy space to connect with loved ones before experiencing the city’s vibrant nightlife.

Book now for a memorable stay at Rafaelhoteles Atocha!

Important information:

Reservations of 5 rooms or more or for 10 nights or more may be subject to special conditions and supplements.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The Hotel could send you a link to its secure payment platform for the payment of your stay once the cancellation period ends without charge, even if your reservation does not require payment in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for € 42.90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3918 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
M
Maria Dolores solo_traveller es
10
Pros:

El hotel me sorprendió para muy bien.
Limpio, cómodo y el personal estupendo.

Cons:

Nada

2026-07-25 via Nuitee
TANIA solo_traveller il
10
2026-07-24 via Nuitee
V
vtz couple ba
10
2026-07-24 via Nuitee
J
Jessica solo_traveller gb
10
2026-07-24 via Nuitee
B
Beatriz couple es
10
2026-07-24 via Nuitee
J
JOSEE family_with_children es
8
Un city trip de "categoria"
Pros:

Buffet petit déjeuner très bon et large choix
Personnel très aimable

Cons:

Insonorisation des chambres : a revoir j'ai

2026-07-24 via Nuitee
G
García Jaume solo_traveller es
8
2026-07-24 via Nuitee
J
Jay solo_traveller gb
9
2026-07-23 via Nuitee
G
Gianfranco family_with_children it
7
Tutto sommato piacevole, colazione e pasti ben calibrati
Pros:

Tranquillità

Cons:

Centro fitness molto scarno e con una macchina e non all’altezza

2026-07-23 via Nuitee
B
Baenas Fernandez solo_traveller es
6
2026-07-23 via Nuitee
M
Millán Millán solo_traveller es
10
Ubicación céntrica y máximo confort en tu alojamiento
Pros:

El hotel está muy céntrico, junto a la estación de Atocha y las camas son ultra cómodas. Cero ruidos y máximo confort

Cons:

Hubiera sido genial que el aparcamiento esté incluido en la reserva, puesto que no es posible aparcar en las inmediaciones

2026-07-23 via Nuitee
A
Antonio couple es
9
2026-07-22 via Nuitee
J
Johnatan extended_group co
10
2026-07-22 via Nuitee
C
Carlos family_with_children pt
10
A relaxing time in a beautiful setting, accompanied by excellent customer service.
Pros:

The hotel was very elegant, clean and well kept. The room was very comfortable. The property was easy to find and very close to Atocha train station.

Cons:

I wouldn’t say these are things we didn’t like it’s just simply some suggestions of things that need regular maintenance. The toilet seat was rather loose, the bathroom door was making a rather loud noise every time it was closed… That’s definitely an issue with the hinges. Finally, the air conditioning in the room didn’t cool down as we expected.

2026-07-22 via Nuitee
C
Calle Martin couple es
10
2026-07-22 via Nuitee
P
Papa Bakary solo_traveller es
10
2026-07-22 via Nuitee
D
Dominguez extended_group ar
10
Volvería a elegirlo
Pros:

El personal muy amable y en general muy limpio todo.

2026-07-22 via Nuitee
T
Tammaccaro couple it
9
Pros:

L'hotel è pulito ed è facilmente raggiungibile con il trasporto pubblico

2026-07-21 via Nuitee
I
Inés family_with_children es
9
Perfecto para pasar unos días en Madrid
Pros:

Todo el hotel está muy bien, la tranquilidad, la ubicación, el personal…

2026-07-21 via Nuitee
V
Viktoriia solo_traveller ua
10
2026-07-20 via Nuitee