Rafaelhoteles Atocha

Hotels
•
Rafaelhoteles
8.3 (3742 reviews)
Mendez Alvaro, 30 , Madrid , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Cleanliness concerns
Underwhelming amenities

Categories

Cleanliness
7.55
Multiple mentions of cleanliness issues, including regular cleaning complaints.
Service
8.55
Generally positive mention of staff being helpful, although some service issues were noted.
Location
9.05
Repeatedly praised for its fantastic location near Atocha and tourist spots.
Room Quality
8.05
Rooms noted as clean and comfortable, with some concerns about basic amenities.
Amenities
7.55
Lacks certain amenities expected from a 4-star hotel, like a gym and other features.
Value for Money
8.05
Perceived as overpriced by some guests, but others were satisfied with the overall quality.
Food and Beverage
9.05
High marks for breakfast and general food quality.
Overall Experience
8.55
Overall experiences were largely positive with some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:07

Property Description

Convenient Location near Madrid’s Transport Hubs
Located near Álvaro Mendez and Atocha, Rafaelhoteles Atocha provides easy access to Madrid’s high-speed train lines, making it a perfect choice for travelers looking for convenience.

Art-Filled Contemporary Design
Immerse yourself in the impressive artwork adorning the hotel, setting the stage for your exploration of Madrid’s renowned art galleries such as Reina Sofia, Prado, and Thyssen-Bornemisza.

Relaxing Terrace Garden and Lounge
Unwind after a day of sightseeing with a cocktail and delicious meal in the tranquil terrace garden. The comfortable lounge offers a cozy space to connect with loved ones before experiencing the city’s vibrant nightlife.

Book now for a memorable stay at Rafaelhoteles Atocha!

Important information:

Reservations of 5 rooms or more or for 10 nights or more may be subject to special conditions and supplements.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

The Hotel could send you a link to its secure payment platform for the payment of your stay once the cancellation period ends without charge, even if your reservation does not require payment in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for € 42.90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3742 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 8.55
K
Kevin • extended_group • es
8
Pros:

Cómodo, bien conectado

2026-06-20 • via Nuitee
C
Camilla • couple • it
10
Pros:

Buongiorno !
Il soggiorno è andato molto bene
La camera era spaziosa, pulita e ben fornita.
È stato piacevole

2026-06-19 • via Nuitee
M
MARIA • extended_group • co
10
2026-06-17 • via Nuitee
M
Margarita • couple • fi
8
2026-06-16 • via Nuitee
F
Fernando • solo_traveller • es
4
Cons:

El precio para lo que era el hotel.

2026-06-15 • via Nuitee
A
Annya • extended_group • es
9
2026-06-15 • via Nuitee
E
echo_do_shortcode • couple • es
8
2026-06-15 • via Nuitee
S
Sergio • solo_traveller • es
9
Abbiamo fatto un evento nella terrazza dell’albergo senza soggiornare ma è stata un’ottima scelta!
Pros:

Il personale è stato molto gentile e disponibile ad ogni nostro bisogno

Cons:

Niente da dire

2026-06-15 • via Nuitee
S
Sheila • solo_traveller • es
9
2026-06-15 • via Nuitee
M
Maria Laura • couple • us
8
2026-06-14 • via Nuitee
E
Esmeralda • family_with_children • es
6
Correcto
Cons:

El tren se retrasó, llegamos cuando la cocina estaba a punto de cerrar y no nos quisieron dar de cenar. El camarero no fué nada agradable.

2026-06-14 • via Nuitee
M
Mònica • extended_group • es
10
2026-06-14 • via Nuitee
R
Rodrigo Alberto • solo_traveller • co
8
2026-06-14 • via Nuitee
M
maria angeles • solo_traveller • es
8
2026-06-13 • via Nuitee
C
Cristian • solo_traveller • es
9
2026-06-13 • via Nuitee
C
Chánatos • solo_traveller • es
9
2026-06-12 • via Nuitee
J
JANIRE • family_with_children • es
8
2026-06-11 • via Nuitee
R
Rosa • couple • es
7
Correcte i funcional, sense res que destaqui
Pros:

Hotel correcte i funcional ben situat prop de l’estació d’Atocha. Sense res a destacar ni en positiu ni en negatiu.
Personal amable.

Cons:

Sobta que no hi hagi escombreta del WC que es pot trobar a faltar.
Minibar dins de l’armari força ridícul on no hi cap ni una ampolla d’aigua.
És un hotel de 4 estrelles i s’agrairia un minibar “normal” on puguis posar a refredar un parell d’ampolles d’aigua i una kettle o escalfador d’aigua (i si a més hi hagués algun sobret de te o cafè de cortesia estaria molt bé).

2026-06-10 • via Nuitee
C
CRISTIAN • solo_traveller • es
9
2026-06-10 • via Nuitee
M
MarkoS • couple • rs
9
2026-06-09 • via Nuitee