Starhotels Cristallo Palace

Hotels
•
Starhotels
8.3 (5690 reviews)
Via Betty Ambiveri 35 , Bergamo , IT
+39 035 312031

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Variety in breakfast options
Upgraded rooms
Cons:
Need for room renovations
Beverage machine issues
Limited breakfast staff during peak times

Categories

Cleanliness
8.11
General sentiment is positive, but some reviews indicate areas for improvement, particularly in the rooms.
Service
8.88
Numerous reviews highlight the friendliness and helpfulness of the staff, especially in providing extra services.
Location
8.82
The hotel's proximity to the airport and city is consistently praised, making it convenient for travelers.
Room Quality
7.57
Mixed reviews suggest the rooms need updates and better maintenance, impacting overall quality.
Amenities
8.1
Some amenities are noted positively, but others such as beverage machines during breakfast have been criticized.
Value for Money
8.06
Opinions vary, with some feeling the price is justified while others suggest the quality should be higher for the cost.
Food and Beverage
8.31
Breakfast is generally well-received, but some reviews point out issues with equipment and service speed.
Overall Experience
8.58
Most guests have a favorable impression, enjoying their stay despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Luxurious Accommodations
Starhotels Cristallo Palace offers modern and comfortable rooms featuring the renowned Starbed, ensuring a restful stay. Guests can enjoy stunning views of Bergamo from some of the rooms, adding a touch of luxury to their experience.

Culinary Delights
Indulge in a culinary journey at L' Antica Perosa restaurant, serving a delightful mix of international and local dishes. After a day of exploring, unwind at the Perry Bar with a refreshing drink in a cozy atmosphere.

Versatile Event Spaces
With 7 state-of-the-art meeting rooms, Starhotels Cristallo Palace is the perfect venue for events of any scale, accommodating up to 450 guests. Whether for business meetings or special occasions, the hotel provides top-notch facilities for a successful gathering.

Ready to experience the perfect blend of comfort, gastronomy, and functionality? Book your stay at Starhotels Cristallo Palace now!

Important information:

All guests, including adults and children, are required to show a photo identification upon check-in.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Location

Guest Reviews

8.3
Based on 5690 reviews
Cleanliness: 8.11
Service: 8.88
Location: 8.82
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.31
Overall Experience: 8.58
J
Jhon marco • couple • it
9
2026-09-19 • via Nuitee
D
Danilo misterpasta • solo_traveller • it
10
2026-09-19 • via Nuitee
A
Amato • couple • gb
5
Average
Pros:

Located near airport

Cons:

No usb,

2026-09-19 • via Nuitee
E
Emma • couple • au
1
would not recommend
Pros:

Nothing the room smelled and was very dated

Cons:

Very disappointing experience, and I would not recommend this hotel for anyone with an early-morning flight from Bergamo Airport.
I called the hotel in July specifically requesting two single beds and a pre-booked taxi to the airport for 5:00am. When we arrived, there were no two single beds available and, despite arranging it months in advance, no taxi had been booked.
The woman at reception told me she would arrange the taxi, and I repeated three times that we needed it for 5:00am.
We came downstairs at 4:45am to check out and discovered the taxi had been booked for 6:30am. To make matters even worse, reception couldn’t find us a taxi at that hour of the morning.
The rooms were also very outdated.
For an airport hotel, getting something as important as an airport transfer time wrong after being repeatedly told the correct time is extremely disappointing. I wouldn’t stay here again.

2026-09-19 • via Nuitee
K
Krzysztof • solo_traveller • pl
5
Pros:

Było czysto

Cons:

Śniadanie było słabe. Jajecznica z proszku, trudna do zjedzenia.
Warzyw niewiele, zleżałe - fakt, może niewiele osób je sałatę na śniadanie;-) Ale, w początku września, we Włoszech, brak pomidorów?
Dobre croissanty. Tarty dla koneserów.
Kawa - lepsza w pokoju w ekspresie, niż na śniadaniu.
Hotel ma swoje lata. Ale bardzo czysty, Specyficzne położenie, spacer do miasta -jednak to 20 min.
Jak będziecie wiedzieli park - komfortowo przejść po drugiej stronie ulicy, chyba, że lubicie przechodzić przez rozstępujący się krąg młodych ludzi w oparach marihuany.

2026-09-19 • via Nuitee
L
lucia maria • solo_traveller • ch
8
Pros:

Tutto

Cons:

Un po' lontano dal centro

2026-09-19 • via Nuitee
J
jacques • couple • fr
7
Très bon rapport/qualité prix
Pros:

Hotel propre et calme. Personnels aimable et accueillant. Parking juste devant l'hôtel.

2026-09-18 • via Nuitee
E
Egil • family_with_children • no
4
Not coming back
Pros:

Relatively to the airport, short drive

Cons:

Breakfast was nothing special.
Rooms were worn and need attention.
Extra for parking in basement
Not worth the price I think

2026-09-18 • via Nuitee
P
Piotr • solo_traveller • gb
10
2026-09-18 • via Nuitee
D
Daouda • couple • it
10
Pros:

Molto bello

Cons:

Colazione ottimo

2026-09-17 • via Nuitee
C
CARLO • couple • it
6
2026-09-17 • via Nuitee
M
Marilyn • couple • fr
10
2026-09-17 • via Nuitee
M
Mariusz • family_with_children • pl
10
2026-09-16 • via Nuitee
M
Maria Rose • couple • it
8
Soddisfacente, molto comodo aver il ristorante in hotel, personale super gentile.
Pros:

Colazione buona

Cons:

In camera mancavano i prodotti nel bagno, solo in doccia distributori di un doccia schiuma e uno shampoo, ho chiesto un secondo paio di ciabattine perché c'era solo un paio

2026-09-16 • via Nuitee
S
Sylvette • couple • fr
8
Pros:

C'est un très bel hôtel, grand et confortable. Il y a un parking gratuit juste en face qui n'est pas surveillé car il n'appartient pas à l'hôtel. Il y a un restaurant avec une carte basique mais qui fait le job.

Cons:

Il est situé aux abords de la ville, dans une zone d'habitations sans commerces. Il y a des transports en commun de proximité (que nous n'avons pas utilisés) pour aller en centre ville et le retour en taxi nous a coûté environ 15€

2026-09-16 • via Nuitee
P
Pinkavapb • solo_traveller • cz
9
Pros:

Příjemný a ochotný personál, čisté pokoje, kvalitní WIFI, pestrá snídaně.

Cons:

Úplně nám nevyhovoval závěs u vany v koupelně. Preferujeme sprchový kout. V okolí hotelu není mnoho restaurací.

2026-09-16 • via Nuitee
M
Marta • extended_group • pl
8
Pobyt spełnił oczekiwania
Pros:

Bardzo dobre śniadania, wygodne łóżka

Cons:

Brak sprawniej komunikacji z personelem przed przybyciem do hotelu. Podatek turystyczny - obiecałam zapłacić w dniu przybycia po zakwaterowaniu całej grupy, tymczasem 3 razy do mnie dzwoniono w tym temacie gdzie nie zdążyłam nawet dotrzeć do swojego pokoju z bagażem. Podatek turystyczny we Włoszech zawsze płaciłam ostatniego dnia, a tu takie ciśnienie…

2026-09-16 • via Nuitee
Đurić • solo_traveller • rs
10
Pros:

Osoblje je odlocno
Soba perfektna
Odlicna usluga u restoranu

2026-09-16 • via Nuitee
D
DARKO • solo_traveller • hr
8
2026-09-15 • via Nuitee
J
Joana Patricia • solo_traveller • pt
7
2026-09-15 • via Nuitee