Starhotels Cristallo Palace

Hotels
•
Starhotels
8.3 (5145 reviews)
Via Betty Ambiveri 35 , Bergamo , it

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Variety in breakfast options
Upgraded rooms
Cons:
Need for room renovations
Beverage machine issues
Limited breakfast staff during peak times

Categories

Cleanliness
8.11
General sentiment is positive, but some reviews indicate areas for improvement, particularly in the rooms.
Service
8.88
Numerous reviews highlight the friendliness and helpfulness of the staff, especially in providing extra services.
Location
8.82
The hotel's proximity to the airport and city is consistently praised, making it convenient for travelers.
Room Quality
7.57
Mixed reviews suggest the rooms need updates and better maintenance, impacting overall quality.
Amenities
8.1
Some amenities are noted positively, but others such as beverage machines during breakfast have been criticized.
Value for Money
8.06
Opinions vary, with some feeling the price is justified while others suggest the quality should be higher for the cost.
Food and Beverage
8.31
Breakfast is generally well-received, but some reviews point out issues with equipment and service speed.
Overall Experience
8.58
Most guests have a favorable impression, enjoying their stay despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Luxurious Accommodations
Starhotels Cristallo Palace offers modern and comfortable rooms featuring the renowned Starbed, ensuring a restful stay. Guests can enjoy stunning views of Bergamo from some of the rooms, adding a touch of luxury to their experience.

Culinary Delights
Indulge in a culinary journey at L' Antica Perosa restaurant, serving a delightful mix of international and local dishes. After a day of exploring, unwind at the Perry Bar with a refreshing drink in a cozy atmosphere.

Versatile Event Spaces
With 7 state-of-the-art meeting rooms, Starhotels Cristallo Palace is the perfect venue for events of any scale, accommodating up to 450 guests. Whether for business meetings or special occasions, the hotel provides top-notch facilities for a successful gathering.

Ready to experience the perfect blend of comfort, gastronomy, and functionality? Book your stay at Starhotels Cristallo Palace now!

Important information:

All guests, including adults and children, are required to show a photo identification upon check-in.

During weekends the restaurant is closed and food is served expressly from the kitchen in the bar.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 14 per day.

Location

Guest Reviews

8.3
Based on 5145 reviews
Cleanliness: 8.11
Service: 8.88
Location: 8.82
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.31
Overall Experience: 8.58
F
Franklyn • family_with_children • br
10
Pros:

Hotel próximo do aeroporto (por transporte). Funcionários muito prestativos. Café da manhã bem diversificado e completo. Voltaria a me hospedar.

2026-05-23 • via Nuitee
D
Del Core • solo_traveller • it
10
Eccellente
Pros:

Struttura con vista eccezionale e camera top

2026-05-23 • via Nuitee
T
Tahir Tarhan • family_with_children • tr
9
2026-05-23 • via Nuitee
M
Mia • couple • hr
8
2026-05-23 • via Nuitee
K
Kiril • solo_traveller • de
9
2026-05-23 • via Nuitee
L
Lisa • solo_traveller • gb
9
Pros:

Good hotel, excellent soundproofing, helpful staff

Cons:

It is in an inconvenient location for the airport and transport links

2026-05-23 • via Nuitee
J
josit2 • solo_traveller • es
10
2026-05-23 • via Nuitee
E
Ermir • solo_traveller • se
5
2026-05-23 • via Nuitee
R
Rodica • couple • ro
9
Pros:

LOBBY, ROOM, KINDNESS OF THE STAFF

Cons:

I SHOULD HAVE HAD 2 PAIRS OF SLIPERS

2026-05-22 • via Nuitee
G
Giuseppe • couple • it
1
2026-05-21 • via Nuitee
M
MODUPE • solo_traveller • ng
8
Pros:

No complain

Cons:

No complain

2026-05-21 • via Nuitee
V
Vitaly • solo_traveller • ru
7
Все отлично
Pros:

Все

2026-05-21 • via Nuitee
D
Dmitry • couple • de
9
2026-05-21 • via Nuitee
M
margaret • couple • ie
8
Goid base if you want to be out of centre
Pros:

Rooms comfortable and clean with everything you’d expect provided. Very good staff at reception .20minute fast walk to city and 900m walk to airport bus stop .few nice local restaurants about 10 minutes walk. Recommend Pasta Basta restaurant

Cons:

There was a lot of traffic noise from the very busy road nearby. .with window open was too loud and even with window closed could still hear it.Not a lot in immediate vicinity of hotel.

2026-05-20 • via Nuitee
A
Antonia • family_with_children • bg
10
Pros:

Много удобно местоположение в близост до летището. Комфортна и чиста стая, както и банята. Любезен и отзивчив персонал.

Cons:

Цената за паркирането в хотела е 15 евро. В други хотели в района тя е 10 евро. Но в близост има обществен паркинг, който през нощта е безплатен

2026-05-20 • via Nuitee
C
Carolina • couple • ie
10
Close of the airport (18€ by taxi). Nice breakfast and staff very polite.
Pros:

The linen was amazing!!! Very comfortable beds. All staff very much polite. I have just nice complements.

Cons:

The shower flooded when I was taking my shower… :(

2026-05-19 • via Nuitee
P
Peter • extended_group • se
6
2026-05-19 • via Nuitee
R
Rasa LTK • couple • lt
10
Bergamo is a must-visit!
Pros:

Location. Hotel near the airport. Bergamo center and old town are within walking distance.
Staff. Pleasant and easy communication, clear instructions. Everything is great.
Services. Everything you need and even more. There is an envelope and paper for letters in the room. You just need to want to write a letter. A book about Bergamo is a great idea. There is also a minibar. And even more.
Exceptional cleanliness, comfortable bed and cozy room.
Everything has become a bit retro, but there was a time when this hotel enjoyed its modernity and luxury. Enjoy it you too!

2026-05-19 • via Nuitee
P
Pat • couple • gb
9
Very comfortable. Front of house staff excellent.
Pros:

Adequate breakfast .Plenty of choice but hot food rather lukewarm.
Lot of healthy options. Staff refilled choices promptly.I
Hospitality tray in room adequate.
Comfortable bed. Spacious room
Bath as well as shower.

Cons:

Hot food not hot at breakfast.
Restaurant service could have been more efficient.
Felt dinner menu was rather limited

2026-05-19 • via Nuitee
D
Daniel • family_with_children • pl
9
2026-05-19 • via Nuitee