Graycliff Hotel

Hotels
8 (157 reviews)
West Hill Street P.O. Box N-10246 , Nassau , bs

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Incredibly helpful and friendly staff
Very comfortable beds
Lovely/large pool(s)
Charming colonial building
Good location — close to downtown and beach
Private Presidente room with balcony
Cons:
Inconsistent/poor breakfast and F&B timing
Noise from restaurant/bar/cigar room at night
Maintenance issues (limescale, run-down areas, broken Jacuzzi)
Check-out service problems / ignored guests
Value for money concerns

Categories

Cleanliness
6.8
Several guests noted maintenance and cleanliness issues (heavily limescaled fittings, generally run-down appearance and need for refurbishment), indicating below-standard cleanliness/maintenance.
Service
9
Service is repeatedly described as incredibly lovely, helpful and exceptionally friendly, though there are isolated negative experiences at check-out where staff ignored guests.
Location
9
Location is praised (easy access to downtown and the beach; one guest explicitly cites the location as a pro).
Room Quality
7.5
Mixed room experience: very comfortable beds and private balconies noted, but problems include noise above restaurant/bar, a non-working Jacuzzi, faulty bedside lamp, odd shower design that splashes water, and limited toiletries.
Amenities
8.6
Pool(s) are a strong positive and repeatedly praised, contributing to a good amenities score, though some guests reported only one pool had water and the Jacuzzi was broken; garden tours and daytime traffic through pool areas were also noted.
Value for Money
7
At least one guest explicitly stated price/quality does not match; given mixed service and maintenance issues this category is rated below target.
Food and Beverage
7.5
Food and beverage experiences are mixed: some guests enjoyed breakfast, others called it 'miserabel' or reported late opening, lack of coffee/cream and poor service timing.
Overall Experience
8.6
Overall stays are described as delightful by several guests (colonial charm, friendly staff, great pool), balanced by notable negatives (maintenance, breakfast issues, noise), resulting in a generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:17

Property Description

Luxury Accommodations and Amenities

The Graycliff Hotel, a restored mansion from 1740, offers air-conditioned rooms with free WiFi. The rooms boast tasteful decor with a European rich feel, featuring rich tapestries and comfortable amenities. Most rooms overlook the surrounding gardens, providing a serene atmosphere for guests.

Culinary Delights and Exquisite Dining Options

Indulge in a culinary journey at Graycliff with 2 restaurants on-site. The Humidor Churrascaria Restaurant serves stylish Brazilian cuisine and meat cuts, while the winery offers a selection of bottles from over 15 countries. Guests can also visit the Graycliff Cigar Company and explore the 3rd largest private wine cellar in the world, boasting over 250,000 bottles.

Historic Charm and Scenic Views

Overlooking the Government House, Graycliff Hotel is situated in the old part of Nassau. With a rich history and proximity to key attractions like the National Art Gallery, this luxurious hotel provides a perfect blend of historic charm and modern amenities. Book your stay at Graycliff Hotel for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAS

Location

Guest Reviews

8
Based on 157 reviews
Cleanliness: 6.8
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8.6
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8.6
C
Conor • couple • gb
10
Pros:

Incredibly lovely and helpful staff. One of the comfiest beds I’ve ever slept in.

2026-07-11 • via Nuitee
N
Nick • couple • gb
10
Perfect!
Pros:

Excellent rooms, decor and service! Oh and the pool… the pool!!

2026-06-08 • via Nuitee
K
Kim • solo_traveller • ch
5
Pros:

Pool, bequemes Bett, sehr freundliches Personal (ausser beim Check-Out)

Cons:

Frühstück miserabel, Badaustattung (keine Tablare, keine Haken, Armaturen sehr verkalkt), ganztags Touristen-Touren durch den Garten und auch am Pool, beim Check-Out wurden wir praktisch komplett ignoriert und es wurde nicht gefragt, wie wir den Aufenthalt fanden (das Handy war wichtiger), Preis/Leistung stimmt hier nicht

2026-05-17 • via Nuitee
N
Nikhil • couple • bs
9
2026-04-07 • via Nuitee
S
Silvia • extended_group • at
9
2026-04-03 • via Nuitee
T
Tom • solo_traveller • us
4
Very disappointing… the staff were polite and helpful…
Pros:

The location

Cons:

My room was above the restaurant, the bar and the cigar room with music every night until after 11 pm… the breakfast was advertised from 7:30 am… I tried to get breakfast on the second day but they did not open till 8 pm… when I arrived there was no tea or coffee in the room…. and the Jacuzzi bath did not work…. I booked and paid for three days and I informed the hotel I will be leaving after two days…. I had to rebook my flight…. They said that because it was a third-party booking I would have to contact Booking.com and request a credit. If you are drinker of good wine and a smoker of fine cigars and enjoy excessive eating then this is your place… providing you do not stay there…It seems like a run down vestige of the British empire that is desperately in need of Restoration and refurbishment. Only one of the swimming pools had water in it….

2026-03-30 • via Nuitee
M
mike • solo_traveller • gr
3
2026-03-21 • via Nuitee
K
Kerry • couple • us
9
Overall enjoyed our stay very much.
Pros:

Enjoyed our breakfast very much. Enjoyed the privacy of our Presidente room and balcony! Appreciated the access to downtown and the beach.

Cons:

The design of the shower was odd since the opening on the end allowed water to splash out to the toilet area. One of the bedside reading lamps would not work. Got a light bulb from the desk but lamp still did not work. There was only 1 bar of soap to share with the shower and sink. No cream for the coffee.

2026-03-20 • via Nuitee
J
Jonathan • couple • gb
8
A delightful traditional Colonial hotel.
Pros:

This is a wonderful old colonial building and hotel with an amazing pool and was a delightful stay. The staff were exceptionally friendly and helpful with nothing beeing too much trouble

2026-03-10 • via Nuitee
K
Keith • couple • gb
8
Pros:

A fascinating living slice of colonial history. It is in a central location and exudes a slightly eccentric old world charm. It is a unique hotel with a unique charm. The staff were generally helpful and friendly.

Cons:

Some aspects of the hotel are dated, it is privately owned and the main emphasis on the hotel is its restaurant, hotel guests and facilities seem secondary. The sometimes loud piano playing every evening is not to everyone's taste. The restaurant is good but very expensive.

2026-02-09 • via Nuitee
J
John • couple • gb
8
A must in Nassau if you want to get a feel of the historic colonial past. Expensive but unique. And dining is the hott
Pros:

Colonial historic elegance

Cons:

Fading glory… catch it now before it’s too late!

2025-11-24 • via Nuitee
M
Michael
10
Pros:

Fantastic Bahamian Experience!
Great setting, perfect energy and wonderful staff.

2025-10-12 • via Nuitee
M
Mija • solo traveller • fi
8
Very good
Pros:

The hotel was situated in the center of Nassau and the hotel had an amazing restaurant and a cool, old vibe about it.

Cons:

The pool/garden was not very well taken care of and it seemed as the hotel had seen it's better days

2025-06-25 • via Nuitee
A
Amanda • young couple • au
1
Horrible
Pros:

We didn’t like anything about this hotel except Derrick was very helpful! The rooms smelt like musty smell, said we had breakfast included and we both had 2 fried eggs on toast and 1 coffee and they charged us $140 Australian dollars and said what we ordered was not off the breakfast menu included, we asked them to order a taxi for 6.30am in the morning and that was not done either and had the stress to organise one at this time of the morning - to far to walk from town - and the pool area is disgusting and dead bird around pool! Just horrible so not book here!!!

Cons:

Everything

2025-06-22 • via Nuitee
T
the5150bucketlist • Family • us
10
A must for anybody who enjoys going to tea
Pros:

We had Tea at the hotel and had a wonderful time, I took my wife and daughters there for tea and we had a great afternoon enjoying good food, tea and conversation and just realxing, we highly recommend it. It takes about an hour and half to fully enjoy it and not be rushed

2025-05-19 • via Tripadvisor
M
MATTHEW
10
Pros:

Lovely, historic gem of a property. Staff and amenities are excellent. Enjoy.

2025-05-01 • via Nuitee
A
aaronsT1730WX • Business
10
Splendid Customer Service and Knowledgeable
Pros:

First and foremost, I want to commend the hotel for its exceptional customer service. I had the pleasure of speaking with a young lady at the front desk regarding plans for my business partner and me to bring our families to this wonderful historic hotel and restaurant. She had a pleasant and patient demeanor, answering all of my many questions with professionalism and kindness. Her helpfulness truly made a lasting impression.

2025-04-24 • via Tripadvisor
B
Beth
10
Pros:

Old world charm.
Overall the staff was very accommodating. The place had a slightly rundown feel (My Venetian blinds did not fully close.

2025-04-21 • via Nuitee
N
Nathalie • partner
10
Pros:

First time stay at Graycliff, though we had dined at their amazing highly rated restaurant before. The hotel is small and very upscale, beautifuly furnished with period pieces rather than cookie cutter type of look. Our room, even tho we booked the standard deluxe base room, was massive and felt like you had stepped back in time. It felt more like staying at a grand house that has been in the same family for generations. Tons of Bahamian and British touches everywhere, beautiful grounds, the main pool is unlike anything I had seen before at a hotel. The staff is superb, kind, friendly and we had great conversations with all about the history of the place, Nassau etc. Fantastic all around!

2025-03-29 • via Nuitee
K
Keith • young couple • gb
9
A charming hotel in the best of locations to visit Nassau.
Pros:

Breakfast was simple but sufficient. The meals at lunch and dinner were good but a little more expensive than we expected. The wine costs were exorbitant.

Cons:

The hotel is open to guided tours which is off putting when you are a paying guest and relaxing by the pool only to have tour groups ambling around. A suggestion would be to make this for guests of the hotel only.

2025-03-21 • via Nuitee