Old Swan Hotel

Hotels
8 (5733 reviews)
Swan Road , Harrogate , gb

listing image 1
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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Room quality issues
Cleanliness concerns
Overpriced amenities

Categories

Cleanliness
6.96
Several reviews mentioned cleanliness positively, but some rooms had issues indicating a lack of thorough cleaning.
Service
8.93
Staff were consistently described as friendly and helpful across multiple reviews.
Location
8.97
Location was highlighted positively, being convenient and close to town.
Room Quality
6.92
Mixed sentiments; some rooms had significant issues, affecting overall perception of quality.
Amenities
7.95
Amenities received a mixed response with some lacking, such as in-room facilities, but overall sufficient.
Value for Money
7.91
Generally viewed as reasonable pricing, though some items were noted as overpriced.
Food and Beverage
8.46
Food received positive remarks, particularly regarding breakfast quality.
Overall Experience
7.93
The overall experience was shaped by some negatives but balanced out by positive aspects, leading to a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:58

Property Description

Historic Charm and Modern Comforts
Surrounded by picturesque lawns and gardens, The Old Swan was once the famous retreat of Agatha Christie. Originally an 18th-century coaching inn, this historic property seamlessly blends its rich heritage with modern amenities.

Elegant Rooms and Dining Options
The hotel offers modern rooms with en suite facilities, tea/coffee-making amenities, and scenic garden views. Indulge in a culinary journey at the Swan Lounge and Bar or the Wedgewood and Library restaurants, known for their locally sourced delicacies.

Central Location with Famous Neighbors
Located a short stroll from Harrogate town centre, The Old Swan is within walking distance of iconic spots like Betty’s Tearoom. With its proximity to Harrogate Railway Station, convenience meets luxury at this historic gem.

Book now to experience a blend of history and luxury at The Old Swan.

Important information:

Please note that extra beds/cribs can only be accommodated in the Executive Rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 15 years old stay for £15 per person per night when using an existing bed.
    Children from 5 years old to 15 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 5733 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 8.46
Overall Experience: 7.93
K
Kirsty • solo_traveller • gb
8
Fabulous few days in an interesting hotel
Pros:

Location
Connection to Agatha Christie
Gardens
Good car parking
Full lenght mirror and number of hangers
Large bath and good shower
Water in reception

Cons:

Position of TV on cabinet in relation to bed/chair
I would have preferred a window in the room that opened wider to allow more airflow

2026-07-04 • via Nuitee
D
Dieter • solo_traveller • de
7
Pros:

Die Lage des Hotels und das zuvorkommende Personal.

Cons:

Zimmer: Fenster konnten zum Lüften nur zu einem Spalt geöffnet werden. Bad: Duschkopf defekt und Duscharmatur von Oma.
Frühstück: Kaffee miserabel, Wurst und Käse nur auf Nachfrage und trotz Angabe auf Speisekarte nur nach eindeutiger Nachfrage.

2026-07-04 • via Nuitee
D
David • solo_traveller • gb
7
A pleasant stay, comfortable room but let down by the breakfast
Pros:

Great location and perfect base for walking around Harrogate and visiting places of interest in the area.

Cons:

breakfast choice was good but let down by some food being overcooked and not being hot.

2026-07-04 • via Nuitee
A
Andrew • couple • gb
3
Pleased that we were only there one night, would NOT use this hotel again.
Pros:

Location - within easy walking distance of town centre

Cons:

Limited drinks in bar, bar servery very dirty, dinner menu disappointing, breakfast reasonable but nothing special. Staff were willing and helpful but not well trained. The hotel as a whole is tired and neglected, needs investment and better standards all round.

2026-07-03 • via Nuitee
L
lynn • couple • gb
10
Enjoyed would definatly go again
Pros:

Location very central

2026-07-02 • via Nuitee
J
Joanne • couple • gb
6
Pleasant but needs modernisation
Pros:

The grounds were beautiful in the sunshine loved the deck chairs and the tables and chairs.

Cons:

No air conditioning

2026-07-02 • via Nuitee
C
Carolyn • solo_traveller • gb
8
Nice break in a nice hotel.
Pros:

Good location. Nice breakfast.

Cons:

Small TV that was too far from bed and no comfy seat to sit in.

2026-07-02 • via Nuitee
C
Colin • solo_traveller • gb
9
Pros:

Beautiful historic hotel in a great location. Super breakfast. The bar area is nice and refined.

Cons:

A little warm in the room but nothing drastic.

2026-07-02 • via Nuitee
A
Alwen • couple • gb
8
Perfect
Pros:

Everything about our trip to celebrate my 70th was perfect

Cons:

Perfect as it is

2026-07-02 • via Nuitee
J
Jill • couple • gb
8
Lovely location, friendly staff and comfortable stay.
Pros:

Offered an upgraded room which was very spacious and comfortable. Lovely bed. Very good breakfast which we had in our room. Lovely view to the front of property but also very quiet. Easy walk into Town.

Cons:

We asked for an early check in as we had been travelling from early morning but unfortunately this was not available.

2026-07-01 • via Nuitee
J
jennie • couple • gb
10
2026-07-01 • via Nuitee
G
Gillian • couple • gb
9
A great stay. Relaxing and enjoyable.
Pros:

It was very clean and comfortable. Great location. Good value for money. Room service excellent. Breakfast great.

Cons:

Nothing negative to report

2026-07-01 • via Nuitee
I
Ian • solo_traveller • gb
9
Pros:

Great location, wonderful food and a comfortable night's sleep.

Cons:

Nothing

2026-07-01 • via Nuitee
J
Julie • solo_traveller • gb
10
2026-07-01 • via Nuitee
A
Allan • couple • gb
7
Great hotel. Staff need to cheer up!!
Pros:

Great location
Beautiful building

Cons:

Loud staff having morning chat directly below our bedroom window at 7ish
No chance of a lay in with that!!!

2026-06-30 • via Nuitee
K
Kerrie • couple • gb
6
Pleasant stay but I probably wouldn’t stay there again.
Pros:

I liked how beautiful the hotel was from the outside and its garden. It was clean.

Cons:

Some staff weren’t very friendly, it was a very hot weekend windows didn’t open very much, no air con. Bar staff were always away from the bar so took a long time to be served.

2026-06-29 • via Nuitee
S
Simon • couple • gh
5
Good location . Very hot rooms and no aircon .
Pros:

Great location - able to walk to all Harrogate offers. Nice lawn and outside bar/ sitting areas.

Cons:

Rooms dated. No air conditioning in the property at all (rooms and public areas). Windows don’t open much in the bedrooms . Three very sleepless and hot nights. A plastic fan in the bedroom just moves the hot area around.

Breakfast was of mainly cheap products - a bit of a spruce up of the offerings needed .

2026-06-29 • via Nuitee
C
Carol • couple • gb
6
Good value for money. Ideal location
Pros:

The hotel and grounds were lovely, staff very friendly. Ideal location for town. Bed was very comfortable.

Cons:

We booked a double room, what we got was nothing like the photos, very small with a very small window. The towel rail in the bathroom was constantly hot,no way of turning it off. As we were only stopping ovrrnight, no air con, although there was a small fan in the room. we didn't ask about moving rooms . Mentioned it when checking but receptionist, who was nice, said they were fully booked anyway. . Breakfast had plenty of choice, although lukewarm. The bacon was very hard to cut.

2026-06-29 • via Nuitee
A
andrew • couple • gb
7
2026-06-29 • via Nuitee
S
Susan • solo_traveller • gb
9
Pros:

Helpful and friendly staff, nice hotel and excellent location

Cons:

I can't think of anything

2026-06-29 • via Nuitee