The Ben, Autograph Collection

Hotels
Autograph Collection
9.2 (511 reviews)
251 N Narcissus Avenue , West Palm Beach , us

Children allowed
Pets allowed

Facilities

ATM/banking
Front desk (limited hours)
Express check-in
Free wired internet
Golfing on site
Beach umbrellas
Pool sun loungers
Beach yoga on site
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Outstanding service
Wonderful food
Excellent location
Comfortable rooms
Cons:
Limited storage in rooms

Categories

Cleanliness
9.16
No specific sentiment mentioned, assumed standard quality for this hotel tier.
Service
9.73
Exceptional service highlighted multiple times; staff members were attentive and caring.
Location
9.17
Terrific location described positively in multiple reviews.
Room Quality
9.12
Stunning rooms with beautiful views were mentioned.
Amenities
9.15
Beautiful amenities and enjoyable barista experiences noted.
Value for Money
8.61
Standard quality for this hotel tier; value perceived as adequate.
Food and Beverage
9.16
Outstanding food and beverage service during stays mentioned.
Overall Experience
9.53
Overall, guests had a fabulous and amazing experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:33

Property Description

Luxurious Amenities
The Ben, Autograph Collection offers a range of top-notch amenities including a fitness centre, outdoor swimming pool, and evening entertainment. Guests can also enjoy free bikes to explore the surroundings.

Elegant Accommodations
Each room at The Ben is elegantly designed and equipped with modern comforts such as a flat-screen TV, air conditioning, and a coffee machine. Some rooms even feature balconies with stunning city views.

Prime Location
Conveniently situated in West Palm Beach, this hotel is close to popular attractions like CityPlace and the Palm Beach County Convention Center. With a 24-hour front desk and free WiFi, The Ben ensures a seamless stay experience.

Experience luxury and convenience at The Ben, Autograph Collection. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 57 per day.

Location

Guest Reviews

9.2
Based on 511 reviews
Cleanliness: 9.16
Service: 9.73
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 9.53
P
pampR984CZ Couples
10
Great Stay-cay
Pros:

Such a wonderful gem of a restaurant and hotel. We really enjoyed the food and the ambiance. The waitstaff, especially GiGi, were fantastic. The housekeepers were even so sweet! We booked the hotel close to a music festival to avoid traffic and parking. Ended up finding a new place to always stay when in this area. Amazing!

2026-06-13 via Tripadvisor
1
154shadya Family
10
Great experience
Pros:

Had breakfast at Proper Grit and everything was fantastic. The food was delicious and fresh, and our server Gorker was absolutely amazing – attentive, friendly, and went out of his way to make sure we had a great experience. Highly recommend!

2026-06-13 via Tripadvisor
F
Flyer17178499579 Family
10
Awesome!
Pros:

The Ben was amazing and especially the service. Gigi was the best! Very nice! Definitely a do over!

2026-06-13 via Tripadvisor
7
754ebg Solo travel
10
Gigi
Pros:

Gig is a rockstar. So much fun.

2026-06-13 via Tripadvisor
C
carolinelF7284CW Solo travel
10
Weekend Escape at the Best
Pros:

Great location! Dog friend. Centralized to everything in West Palm Beach. The hotel itself is STUNNING! Large rooms with beautiful artistic decor. Picturesque views and a stunning pool as well. And the food… had a delicious breakfast at Proper Grit with my puppy. Shout out to the amazing staff Gigi, Beijee and Mary J for making us feel like family. The attention to detail was impeccable. Overall, excellent hotel that I would recommend.

2026-06-13 via Tripadvisor
L
lo306 Family
10
Great service Gigi & Ruth
Pros:

Wonderful service! Ruth the hostess gave us a beautiful table and greeted us each day with a smile. Giving our server was amazing and she anticipated our needs. Overall, the food was excellent.

2026-06-12 via Tripadvisor
J
johnlG5844TP Business
10
Always Awesome
Pros:

Bryan Long was incredibly kind and also very handsome

2026-06-12 via Tripadvisor
L
lukekK2237EP Business
10
Thoroughly enjoyed myself the staff is amazing
Pros:

Our host Ruth and server Juan we’re absolutely phenomenal served us in a timely manner extremely professional great experience 10 out of 10

2026-06-12 via Tripadvisor
C
Connector447584 Business
10
Great hotel and service
Pros:

Beautiful place and relaxing atmosphere. Gigi and Juan went above and beyond to make my stay exceptional. A real pleasure to meet them every morning!

2026-06-12 via Tripadvisor
R
robertjD2220QJ Business
10
Amazing breakfast
Pros:

Breakfast was wonderful and the service provided by Ruth our host and Gigi our server was exceptional. Thanks for making this a great stay at the Ben

2026-06-11 via Tripadvisor
L
lindleyh781 Business
10
Lovely ladies!
Pros:

Gigi was our fabulous server both meals and Ruth was our host both times as well. Service was impeccable, and they even went above and beyond to allow us to work on some business documents at our table. We never felt rushed to leave or hurry along. Not only were they great servers and hostesses they were such kind people who made us feel so welcomed. Thank you, Gigi and thank you, Ruth!

2026-06-11 via Tripadvisor
R
RGLewis24 Business Annapolis, Maryland
10
Home away from home
Pros:

We have been to the Ben multiple times this year for work and have had a seamless experience each time! Ruth has always welcomed us at True Grit and Juan has served us in such a hospitable way.

2026-06-11 via Tripadvisor
W
W5820FJdennisc Business
10
Excellent atmosphere and food
Pros:

The restaurant location and its atmosphere is well planned. The service is attentive and exceptionally friendly. Ruth and Gigi are genuinely attentive, friendly and professional. The breakfast was very good- try the croissant sandwich!

2026-06-11 via Tripadvisor
S
Steve couple gb
8
Great location with friendly staff.
Pros:

Excellent location.

Cons:

Public bar areas being used for corporate and private parties denying paying guests access was disappointing.

2026-06-11 via Nuitee
T
timhV1690KH Friends getaway
10
Would def go again!
Pros:

Great vibe and great food! Gigi, Ruth, and Juan were very friendly.

2026-06-10 via Tripadvisor
8
880keeleyh Family
10
Best Marriott Restaurant Experience!
Pros:

Beautiful restaurant, staff is phenomenal - the host Ruth was so friendly at check in and our server GiGi was so attentive and sweet. The food was excellent!!

2026-06-10 via Tripadvisor
J
jackhS2651IS Family
10
Always a 5 star stay!
Pros:

The Ben never disappoints! Beautiful location in downtown WPB with an amazing, attentive staff. Proper Grit had the perfect breakfast every morning after my workout - Ruth (hostess) and Juan (server) took care of me daily! If I come to WPB, I’m staying at The Ben. Every time.

2026-06-09 via Tripadvisor
6
607kt Business
10
Great food and service.
Pros:

Wonderful service, delicious food.

2026-06-09 via Tripadvisor
Y
yvonnel981 Business
10
The Grit
Pros:

I had breakfast at the Grit - Ruth was our host and Gerkem was our server. Both were an absolute delight. I rate their service 10/10.

Extremely personable and communicative always. Thanks and we will be back soon!

2026-06-08 via Tripadvisor
S
Stay10054305112 Family
10
Wonderful experience, great food!
Pros:

Gigi was fantastic and truly enhanced our overall experience. She made us feel right at home, and our breakfasts were so enjoyable that we didn’t want to leave. We can’t wait to come back. Thank you all!

2026-06-07 via Tripadvisor