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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Fruits
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Pet bowls
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Fitness/spa locker rooms
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Pet basket
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the elegance of the 4-star Principal York, with modern rooms equipped with all the amenities you need for a comfortable stay. From flat-screen Smart TVs to rain showers, we have thought of everything to make your stay unforgettable.
Gourmet Dining
Indulge in a culinary journey at The Refectory Kitchen and Terrace, where fresh and seasonal dishes are served with a local twist. Don't miss out on the traditional afternoon tea in the charming Garden Room, and start your day right with a full English buffet breakfast.
Convenient Location
Located next to York Train Station, our hotel offers easy access to transportation for your adventures in York and beyond. Explore the historic city center, visit York Shambles, or enjoy a day at York Racecourse - all just minutes away from our doorstep.
Book your stay at the Principal York now for a truly memorable experience.
The breakfast price is for pre-booked breakfasts only. Guests will be charged extra for breakfasts that are not pre-booked.
When booking for 9 rooms or more, different policies and additional supplements will apply. Guest will be required to sign an additional form.
Please note that the credit / debit card used at the time of the booking needs to be presented upon check-in.
A deposit may be required at the property.
Location
Guest Reviews
Beautiful place and very close to all the amenities.
Unfortunately, the level of customer service fell far below what we expected, particularly considering the price of almost £400 per night.
Both the reception and restaurant appeared severely understaffed and the staff we encountered did not seem particularly attentive or willing to assist. At times, it genuinely felt as though asking for help was an inconvenience to them.
When we arrived, we wanted to have dinner in the restaurant but were told this would not be possible because they were short-staffed and that we should eat in the bar instead. However, the bar was also clearly understaffed, with two members of staff trying to manage everything and they were struggling to cope.
Overall, the hotel felt noticeably short-staffed and there was a real lack of customer service throughout our stay. For a hotel charging almost £400 per night, I would have expected a significantly higher standard of service, attentiveness and overall guest experience.
Lovely Hotel, staff very friendly and proffesional.
Hair dryer in room didn't work, syaff brought me another one and that one broke as well.
Location and room was lovely
The only thing the breakfast buffet was a bit cold sausages and the eggs particularly
hotel amazing location great staff so help full yes would stay there again
every thing was great
Muy buena experiencia. La ubicación es excelente, con una vista muy linda, y la cama fue especialmente cómoda. También destacamos el desayuno, que estuvo muy bien. En general, una estadía muy agradable.
Todo estuvo muy bien.
The staff were welcoming and helpful. My room was upgraded as they noticed that my grandson was travelling with me and gave him a ‘goodie’ bag which he was delighted with.
That I didn’t stay there longer!
Absolutely nothing.
Location great near train station,clean and spacious double room to myself,friendly staff
Liked everything, perhaps a long walk and 2 lifts to my room as a woman on my own a little concerning
Great room. Beautiful location
Quite expensive which I was fine with but then you also had to pay for parking and after you've paid, if you go out there's no guarantee of a carpark still being available when you get back.
The staff in the fitness/pool area were extremely rude. Female staff member was sitting on the desk flirting with the male staff member and our presence was clearly unwanted
The property was right next to the train station so perfectly located.
We selected a less expensive room and ended up on the third floor that was very warm. The vendor did open which helped. We could not get sufficient cooling from the air conditioning but did not report the issue . Other than the room being warm, it was a great room.. clean, comfortable and quiet.All the staff we dealt with were great.
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