Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Accommodating staff
Comfortable lounge area
Cons:
Poor breakfast quality
Room size issues
Inadequate amenities

Categories

Cleanliness
7.94
Some reviews mention cleanliness, but also note issues like tired paint and cracked marks.
Service
9.41
Guests highlighted the outstanding and accommodating service from the staff.
Location
9.45
The hotel's location was frequently praised for being ideal, especially for New Year celebrations.
Room Quality
7.9
Comments indicate some rooms are small and have issues with lighting and air conditioning.
Amenities
7.43
Facilities like the spa and pool were noted as unavailable, with breakfast options lacking.
Value for Money
7.89
Mixed feelings about prices versus offered services and quality (e.g., breakfast quality).
Food and Beverage
6.94
Breakfast options received poor reviews, especially concerning quality and variety.
Overall Experience
8.61
Overall sentiment is positive, with enjoyment of the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:36

Property Description

Luxurious Accommodation
Experience the elegance of the 4-star Principal York, with modern rooms equipped with all the amenities you need for a comfortable stay. From flat-screen Smart TVs to rain showers, we have thought of everything to make your stay unforgettable.

Gourmet Dining
Indulge in a culinary journey at The Refectory Kitchen and Terrace, where fresh and seasonal dishes are served with a local twist. Don't miss out on the traditional afternoon tea in the charming Garden Room, and start your day right with a full English buffet breakfast.

Convenient Location
Located next to York Train Station, our hotel offers easy access to transportation for your adventures in York and beyond. Explore the historic city center, visit York Shambles, or enjoy a day at York Racecourse - all just minutes away from our doorstep.

Book your stay at the Principal York now for a truly memorable experience.

Important information:

The breakfast price is for pre-booked breakfasts only. Guests will be charged extra for breakfasts that are not pre-booked.

When booking for 9 rooms or more, different policies and additional supplements will apply. Guest will be required to sign an additional form.

Please note that the credit / debit card used at the time of the booking needs to be presented upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.2
Based on 8834 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.61
C
Carbonell • solo_traveller • cl
10
Pros:

Todo bien, gran desayuno, un palacio

Cons:

Nada

2026-07-12 • via Nuitee
N
Nick • solo_traveller • gb
9
Great stay in good situation in a lovely city
Pros:

Location to Station and near to museum. Grand building very elegant. Rooms somehow were cool in 30 degree heat - appreciated. Great buffet breakfast

Cons:

Only downside was plug hole in shower blocked with hair. Immediately cleaned by staff & apologies given to correct situation

2026-07-11 • via Nuitee
M
ming • extended_group • cn
10
2026-07-11 • via Nuitee
J
John • couple • gb
8
Good few days.
Pros:

Good maintained hotel

Cons:

Car parking extra even in own car park.

2026-07-11 • via Nuitee
D
david • couple • gb
10
Will definitely be back
Pros:

Location

Cons:

N/a

2026-07-11 • via Nuitee
A
Ahmad • couple • kw
10
2026-07-10 • via Nuitee
M
Marcos • extended_group • br
10
Belo hotel, com um belo café da manhã!
Pros:

Sem dúvida o melhor hotel da viagem, passamos apenas duas noite e foi perfeito, o hotel é lindo, bem localizado e o café da manhã é ótimo!

2026-07-10 • via Nuitee
R
Reem • family_with_children • sa
10
الفندق اكثر من رائع وخدمتهم راقية جدا
Pros:

اعجبني الفندق جدا كان تصميمه كلاسيكي ومتقن بشكل فني ونال اعجابي وسأكرر تجربتي فيه ان شاء الله وكان قريب جدا من محطة المترو ، اعجبتني الرسالة اللطيفة بأسمي وهدية الشوكلاتة . شكرا لكم💕❤️

Cons:

الاصوات التي بالشارع والحديقة كانت تصل لنا بالغرفة

2026-07-10 • via Nuitee
J
Jane • solo_traveller • gb
9
Pros:

The public areas were all really stylish, bed was comfy and shower was powerful

Cons:

Bacon not very nice, coffee isnt nice, a good filter coffee would be better. The room had some aspects old layered paint which made it lool cheap

2026-07-10 • via Nuitee
J
Jacqueline • couple • gb
5
As I said above
Pros:

The location

Cons:

We paid more for a nice suite . It was like a party room. Chairs & sofa ripped . Side units wood burst still lying on top of the unit .

2026-07-09 • via Nuitee
J
John • couple • gb
9
Fine for what we wanted
Pros:

Great location next to the station, arrived and left by train. Room and breakfast both fine. garden room peaceful and cool on a hot day

Cons:

lived up to uur expectations

2026-07-08 • via Nuitee
J
John • couple • gb
7
Good but room needed more attention
Pros:

Staff were friendly

Cons:

Poor cleanliness with toilet and small bathroom

2026-07-08 • via Nuitee
J
John David • couple • us
9
Very nice facilities and close to the city center.
Pros:

The breakfast had many options to choose from. It wasn't entirely clear what could be ordered from the kitchen that wasn't on the breakfast line.

2026-07-08 • via Nuitee
D
Daniel Ray • solo_traveller • gb
10
Beautiful building and grounds, nice and clean rooms
Pros:

Stunning building Exterior and Interior wise, with a beautiful courtyard, Staff were friendly and room was clean and well equipped.

Cons:

Nothing.

2026-07-08 • via Nuitee
B
Becky • couple • gb
8
2026-07-07 • via Nuitee
D
Dr Sulakshana • couple • gb
8
2026-07-07 • via Nuitee
J
Jason • solo_traveller • us
10
Pros:

Absolutely everything!!! This hotel was so opulent. The staff was incredible, the hotel was beautiful, the room was amazing, the breakfast was the best we had during our stay in England. My wife and I loved The Milner York in Absolutely every way. It was perfect!

Cons:

There was nothing about this hotel that we did not like. It was an incredible stay. Would come back in a heartbeat!

2026-07-07 • via Nuitee
E
Emily • couple • gb
7
2026-07-07 • via Nuitee
M
Marie • solo_traveller • gb
7
Pros:

Elegant and clean decor.

Cons:

Parking charges and that the website didnt state prices. No help with bags despite asking for help. Room not ready on time and had to be moved to another room.

2026-07-07 • via Nuitee
D
Donald and Lesley • couple • au
8
A comfortable stay in a beautiful old hotel.
Pros:

A lovely spacious comfortable room in a beautiful old hotel.

Cons:

The standard of the food could be better. It was disappointing.

2026-07-07 • via Nuitee