Hôtel Martinez, in The Unbound Collection by Hyatt

La colazione nel cortile molto bella ma molto piatti erano a pagamento

The property was very clean .

We visited with family, including small children’s and unfortunately this was nothing close to a 5 star hotel. We were very excited to stay here but we ended up with dirty shower, mold that was painted over, big stain on pillow and towels, mini fridge not opening and nobody came to fix it although we called a few times, and just overall had a very bad experience.

Everything

I had the most beautiful, memorable stay! So thankful for making me feel more than at home. Hotel Martinez has the best team of people that I ever met in any hotel and I travel quite a lot all around the world to the best hotels. I have not experience this level of service and kindness and human connection from the people working at the hotel even at Aman hotels. I can't thank enough for the kindness and top class service that the whole team of Hotel Martinez extended to me. You truly feel seen and understood at this hotel. There is truly no place like this in the world. Especially Lisa has been the absolute best in taking care of us. Every day she made sure that we enjoy ourselves and have the best time and what especially touched my heart was the fact that she is just an amazing person that truly, genuinely cares. I feel so incredibly grateful to be look after by her. I was excited to come back but I couldn't imagine that all of these experiences will be awaiting for me here, my stay exceeded all my expectations. I felt so welcomed and Lisa did the impossible to surprise me and at some point I was speechless and just felt so grateful and so thankful that I got to meet her. I felt so happy every moment of my stay and I have the team of Hotel Martinez to thank for, and Lisa! The extent she went into just to really make sure she gets the best for us was just, wow. She has a gift of making people feel magic. The breakfast team at Hotel Martinez is unmatched!! Elena, the sweetest person, Chloe and everyone at breakfast. It was my favorite time of the day to hang out at breakfast. There is nothing that these wonderful people wouldn't do to make you happy, and that is so rare to see. They go above and beyond. Also thank you to Yazmin from the Guest Relations team, who made sure we have a magical time during fireworks and it was truly such a nice conversation, that made me realize before I came again this time, why I want to come and it reminded me, why Martinez is so special to me. After arrival, everything was like a dream. And again, Lisa made the impossible possible for us since the moment we arrived and I will not forget that. Hotel Martinez is so very lucky to have her. I would like to also specially thank Lucile, from the concierge team for saving and tracking my luggage that has been missing the whole time. She is possibly the best person that I ever saw in a concierge department at the best hotels around the world. She showed so much dedication to helping me find a solution. Only thanks to her contacts my luggage was located after 5 days of not knowing its location. Thank you! Actually, the whole team of people that I just mentioned showed so much compassion, so much care, and were actively looking to help find my luggage. It made my heart so happy to see that I am not alone in this kind of situation. And I appreciated that more than anything. Despite not having my luggage during the whole trip, thanks to all these people, I really had the best trip and just felt so genuinely happy. I had the best stay. The personal touch and level of care I experienced is unmatched and I know that is so incredibly hard to come by this. Also Léa from the concierge team was absolutely wonderful - got us the best tables and reservations without us even having to ask for it, we were very touched by that too. And also Vincent at the beach was amazing, so kind, he took such a great care of us each day and also the girls that are handling the sun beds were so kind and nice and made us feel so welcomed at the beach. There is truly no place like Hotel Martinez. I cant wait to be back very soon and to see everyone again. I would truly come solely to just spend more time with the people at Hotel Martinez, moments with them were that special to me. Thank you so much, for everything. This has become my favorite hotel.

Outstanding hotel on the beach in Cannes. Wonderful architecture and recently remodeled. The staff were wonderful, super friendly, not snobby but very helpful and always with a smile. The breakfast was absolutely immense, it reminded us of the hotel we stayed in Hong Kong, it was that good. Don't miss it, it is worth the price. The beach club was very fun and the drinks and my swim in the Med were joyful.
Thank you, we will be baack for a much longer stay next time.

I am not a big hotel reviewer, but wanted to do a review of my recent stay here just as a cautionary tale for other Hyatt Globalists that might be going. Ahead of my stay, I worked with Hyatt concierge to confirm a suite upgrade using a globalist certificate. The upgrade was confirmed by the hotel via email and on my Hyatt app. I particularly wanted this upgrade due to a recent knee injury, as most of the suites for the upgrade have walk in showers while the other rooms have bathtubs that are quite tall and you have to climb in to the shower, which if you have a knee injury can be both painful and dicey. Anyways, upon arrival the check in person told me the upgrade was in process (my mistake for not confirming with him the exact upgrade...) and the room would be ready around 15h but 16h latest, which is the guaranteed check in time. He indicated he would keep in touch and call me with the updated time and we could just wait at the pool until the room was ready, and he took all our credit card etc information. We went directly to the pool area after changing, and at the pool we were told sorry you are not in the system we can't let you in. So we stood there trying to make our case we just checked in, we were brought up here to hang out until the room was ready but we were stonewalled until I convinced him to call the desk and then after 5-10 minutes we were finally allowed in, after feeling like gatecrashers. Around 16h15 we still had no communication from the hotel, so I called the front desk and was told the room was not ready, and that guaranteed time was 16h so I needed to wait. I noted to the person it was already 16h15 and was told yeah but maybe 17h. At 17h15 I went down and was told the room was not ready, maybe soon. At 17h45 it was finally ready. I went to the room and was getting ready and then realized it was not the suite but a different room, with the difficult climb in tub/shower. I went to the front desk and she said well we don't have you upgraded to a suite sorry, and then we went back and forth and I showed her the email from the hotel and then she said yeah okay I will work on this and maybe tomorrow we will have an answer. So in the end, we wasted 4 hours at the pool waiting for a room, only to be given the wrong room. Day 1 in Cannes was a bust... The next day we were told the suite would be ready in the afternoon, but had no word until 16h30 and that the room was ready to be viewed, and while we had prepared all our luggage for the room change, they never offered to take care of this. By this time it was almost 17h and no offers of help to change rooms from the hotel, it was then too late to try to arrange all this before heading out to dinner, so I told the hotel to forget it, we would keep the room. One only wants to waste so much of a short vacation on this sort of thing. Then finally, on the third day, the night before checkout, the hotel emailed me to apologize for everything and offered a free lunch the following afternoon, which of course was check out day and I was leaving late morning for my flight, so this was of no use. So at this point I had lost out on the upgrade and had no help from the hotel to address the issue and not until day 3 even an acknowledgement that we had been disrupted. No explanation was offered as to why a globalist should be given a check in at 18h and the wrong room, etc. Anyways, at checkout, I was not even asked how my stay was, and a while later they called me to apologize and offered to cover the drinks at the pool while we waited the first day, and the cost of the cabana rental on day two (about 750 euros). Then the next day they also offered a bunch of points as an apology, but then later emailed to say they would not after a refund the cabana! I've never had a hotel offer an apology credit and then change their mind, but at this point I was just done with the process.

In the end, my suggestion is that any other globalists going there and using an upgrade certificate, make double sure to get email confirmation directly from the hotel in advance, and then confirm your room type on check in. The employees don't follow up with you and I was basically having to beg them to give me information on when the room would be ready and why I was given the wrong type. The hotel is of course nice, in a great location, but while I have now been there three times, I would never go back as I think that high end hotels charging 1500+ euros a night and make a mistake, need to take ownership of that mistake early on and fix it, not bounce you around like a hot potato for three days. No one in the process took ownership of the problems, it was always someone else's to fix, and that's why nothing gets done. I've had similar issues at other hotels with room problems, but they have always been dealt with seamlessly and professionally, not like this.

This famous hotel is well designed. The rooms (we got upgraded to a junior suite) are in wonderful harmonic white and light colours, with a comfortable bed and a spacious bathroom. The pool is very comfortable and the concierge (thank you Maxime) has great advice for Cannes. Only thing that surprised us was that the beach club was constantly booked (despite being empty throughout the day) and had no discount for hotel guests, which questions a bit the ambitious price point of this hotel.

Where do I even begin? My family had two rooms at the Hôtel Martinez in Cannes from August 5 through August 16, and unfortunately, what was supposed to be a luxury family vacation became one inconvenience and disappointment after another.

Our problems started almost immediately. When we checked in, Emma from concierge asked whether we wanted sunbeds at the Martinez Beach Club for the following day. We said yes, and she told us that four beds had been reserved. The next morning, our entire family got ready for the beach, only to be told there were no sunbeds available for us. When we explained that concierge had confirmed the reservation, a beach employee responded that “sometimes concierge does not do their job.”

We were then told they would reserve first-row sunbeds for us the following day. When we arrived the next morning, we were offered fourth-row beds instead. When I questioned this, we were told that some “very important” guests, including a “prince,” had decided to come to the beach and therefore had to be given priority. Another family nearby was dealing with nearly the exact same issue. This became a recurring theme during our stay: unless you appeared to be a regular guest, celebrity, VIP, or someone the hotel considered particularly important, you often felt like a second-class guest regardless of what you had paid.

Communication between departments was consistently poor. One evening, we called concierge because our family wanted some fruit and light finger foods. We were told that the bar was open and served both. Since we were traveling with children, my first question was specifically whether our toddler and child could come with us. We were told yes, absolutely. We all got ready, went downstairs, and were then told that children were not permitted and that the bar was only serving alcohol.

There were also several issues with the physical condition of the hotel. The lobby area near the elevators had a very unpleasant damp or condensation-like odor throughout our stay. Guests should also be extremely careful with the elevator doors, which close unusually quickly. One of them closed on my mother-in-law while she was entering, injuring her shoulder, which remained swollen afterward.

At La Sud, the hotel restaurant, the air conditioning was not functioning properly during our visit. Several units appeared to be leaking water, and there were areas around them that looked concerning from a maintenance standpoint. Sitting in a supposedly five-star hotel restaurant under those conditions was not what we expected.

The valet experience was another example of inconsistent treatment. One day, our Uber was waiting while the final member of our family was literally coming down in the elevator. The valet attendant, David, aggressively told our driver to leave and circle around because everyone was not yet outside. We complied. Shortly afterward, a Mercedes S-Class arrived and the same employee stood speaking with the gentleman for approximately 15 minutes while traffic backed up. The contrast in treatment was difficult to ignore.

The most upsetting experience happened on the third night of our stay, when our toddler accidentally ingested one of my wife's nausea medications. Two women from the hotel who helped us arrange an ambulance were very kind, and I want to acknowledge that. We were told we would be taken to Simone Veil Hospital.

Our experience there was extremely distressing, particularly with a sick toddler in an unfamiliar country and with a significant language barrier. When we returned to the hotel and discussed the experience with the night manager, he told us, “That is why I would never take my kids to Simone Veil Hospital.” Another employee standing nearby then told us that the hotel works with a private doctor whom they use for emergencies and who makes hotel visits for approximately $300.

That was incredibly frustrating to hear after the fact. If the hotel has a doctor it routinely uses for guests and considers that option preferable, why was that information not provided when we were dealing with an emergency involving our toddler? At the very least, we should have been told what options were available so we could make an informed decision.

Another disappointing interaction occurred when our toddler was struggling to eat after the incident. She would only eat French fries from a nearby restaurant, so we brought some with us while the rest of the family planned to eat lunch at La Sud. An employee told us outside food was not permitted. We explained that it was only a small portion of fries for our toddler because she would not eat anything on their menu. Rather than showing any understanding, we were told that if we did not remove the food, we would have to leave.

The hotel also mishandled our stay extension. On the evening of August 13, I went downstairs and extended our stay through August 17 with Emma. She took my credit card and confirmed that everything was set. On August 15, we suddenly received a phone call asking why we had not checked out. I explained that our stay had been extended through the 17th. The employee told me it had not been extended and that we would have to leave because the hotel was fully booked.

I explained that leaving unexpectedly with our family and toddler was not a reasonable option and asked him to double-check. He said he would call me back and never did. I eventually went downstairs myself and was told that our reservation had only been extended through the 15th. They were ultimately able to extend the room again, but we were told it could no longer be done under the same American Express booking conditions we originally had. This was entirely the result of an internal hotel error.

There were also multiple situations where hotel policies seemed to be enforced selectively. During one beach day, my 10-year-old brother-in-law spilled Coke all over his shirt. We returned to the hotel with him temporarily shirtless because his shirt was completely soaked, intending to go directly upstairs to the room. Security stopped us and refused to allow him inside. Even after we explained what happened, we were made to leave and purchase another shirt before a 10-year-old child could walk through the lobby to his room.

Yet on another day, I watched other guests walk through the same lobby wearing extremely revealing clothing without being stopped or questioned. The inconsistency in how rules were enforced was difficult to understand.

We also had a concerning situation involving our daughter's earring. After changing her on the bed, we went out to dinner and realized at approximately 7:34 p.m. that one of her earrings was missing. Because evening housekeeping normally came around 8:00 p.m., we immediately messaged concierge through WhatsApp and specifically asked them to tell housekeeping not to enter or clean the room until we returned. Concierge confirmed that they had done so.

When we came back, the room had nevertheless been cleaned. We found the backing of the earring near the area where we had changed our daughter, but the earring itself was nowhere to be found despite searching the entire room. I cannot and will not accuse anyone of taking it because I have no proof of that. My issue is that we specifically asked the hotel not to allow anyone into the room, were told that request had been confirmed, and housekeeping entered anyway.

Our final major disappointment was dinner at the Martinez Beach Club on August 15 for the Cannes fireworks. The dinner was approximately €210 per person. The tuna appetizer arrived hot — not room temperature or slightly warm, but genuinely hot. We were uncomfortable eating raw fish that had been served at that temperature, so we did not touch it and sent the dishes back.

For a hotel operating at this price point and presenting itself as one of the premier luxury properties in Cannes, the overall experience was nowhere close to what we expected. Individually, perhaps some of these incidents could be dismissed as mistakes. But when you experience problems with beach reservations, concierge communication, valet service, restaurant conditions, housekeeping instructions, reservation extensions, security, dining, and basic consistency of service over the course of one stay, it becomes impossible to view them as isolated incidents.

There were individual employees who were kind and helpful, and I appreciate them. Unfortunately, they were overshadowed by the overall lack of organization, communication, consistency, and hospitality we experienced.

I have stayed at luxury properties around the world, and I understand that no hotel is perfect. What matters is how problems are handled. At the Martinez, we repeatedly felt that mistakes were made and then left for us to deal with rather than being proactively resolved.

Based on our experience, I would not return to the Hôtel Martinez and cannot recommend it to families expecting the level of service, organization, and hospitality that should accompany a hotel in this category and at this price point.

Two years ago i stayed with my 2 kids and had a mixed experience so wanted to try again.
The front desk did this time a better job in welcoming us which was appreciated. Just wondering why i took the time to reply to Chloé and her pre-arrival email as my wishes had not been noted, so had to repeat them. Not palace feel. The Junior Suite was spacious, very nicely decorated, good amenities and an amazing bathrobe that i would have liked to take home! The cleaning staff is doing an amazing job which should be highloghted. Always polite, saying hello and very nice. I pre-booked my transats this time so that it was much better, no bad experience. Recommend this to be done pre-arrival.
The real improvements area is the breakfast. For a palace, it is not at the level expected. We were nicely welcome and could choose seating areas, inside, outside and this was very nice indeed to take the breakfast on the terrasse. The staff at entrance is really nice and professional, I was impressed. And then it stopped. The staff outside is not focused, not taking the order properly, weird. The choice at the buffet (apart from the fact that champagne and vodka can be taken) is not at a palace level. Good stuff have to be paid for although you have breakfast included or have paid 48€ for the Continental breakfast. For example, a ginger shot will cost you 8€!!! The cheese choices are really limited (only low quality cheese at the buffet, cost saving?). You have to pay for omelette, or crepes; and so on, this is not the right concept at all for this kind of hotel. To be amended. Fruits and pastries are good though. Spa, gym and pool are great. Beach too but kitchen closing at 15.00 and last drink at 17.00 is a bit too early. Such a nice spot should have transats until 19.00 or even 20.00. Why closing down at 18.00. The staff starts to clean at 17.00, it is too early and create a stressy atmosphere. They are running everywhere to have the bill set and collect towels. Beach staff is uneaven, some really caring others not really. No one asks you how are doing or if you want to order anything and you have to go and find them if you are thirsty. So some improvements possible behind a recognized name. Treat all your customers with care instead of selecting those with fancy cars!

This review is for the hotel bar as we are guests staying at the hotel. Worst experience I have ever had at a hotel bar. Asked to sit at an empty area and they suggested our group of 4 is too small for the space - 5 minutes later seated a group of 3. Took forever to get served and no one bothered to check with us following up at all. Chased someone down to get the bill and 15 minutes later no one arrived. Had to go to the bar/exit before I could get the bill. Don’t waste your time plenty of better bars in the area.