The Queen at Chester Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8.3 (10090 reviews)
City Road , Chester , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Noise issues
Inconsistent service

Categories

Cleanliness
7.55
Clean but some reports of bins not emptied, leading to a lesser rating.
Service
8.05
Staff received some praise, but issues like unresponsive service were noted.
Location
9.55
Location is easy and convenient for attractions and train access.
Room Quality
9.05
Rooms spacious with lovely views, generally a positive sentiment.
Amenities
8.05
Some amenities like hot water were lacking, suggesting cutbacks.
Value for Money
7.55
Breakfast was overpriced and not well cooked, impacting perceived value.
Food and Beverage
7.55
Food quality not up to par according to some reviews.
Overall Experience
9.05
Overall stay was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:51

Property Description

Victorian Elegance and Modern Comfort

Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.

Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.

Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.

Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!

Important information:

For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking is available: Monday to Thursday 24 hours is £13 Friday to Sunday 24 hours is £15, payable on the machine in parking lot or using the QR code which is located at the reception desk.

The dinner supplement is not available on New Year's Eve.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 10090 reviews
Cleanliness: 7.55
Service: 8.05
Location: 9.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 9.05
P
Philip • extended_group • gb
10
great location especially for the train station that was directly opposite the hotel
Pros:

beautiful old building but very modern inside

Cons:

nothing

2026-05-24 • via Nuitee
G
Geoffrey • solo_traveller • za
10
Pros:

Size of the room despite it being 'small standard'.
Excellent location
Quiet.
Well maintained, a lovely period building tastefully modernisedgyest

Cons:

Guests who bang their doors; not the hotels fault

2026-05-23 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-05-22 • via Nuitee
L
Levi • solo_traveller • gb
9
I’d definitely stay again. Overall a very good experience. Would prefer earlier check-in and earlier dinner service, but
Pros:

The room was great. I purchased a room upgrade for a junior suite (they emailed me an offer to bid for a room upgrade and I was pleased my relatively low bid was accepted). Very convenient location next to the station. Nice breakfast. The bar and restaurant area was nice, as was the food at dinner time. I was also given a complimentary late check-out (until 12 noon) after I asked at reception.

Cons:

Not enough plug sockets in room, and none close to bed. I felt the check-in time (4pm) was too late. The standard in my experience is 2pm or 3pm, and I wasn’t offered any chance to check-in early when I arrived at 3pm. I also felt that starting serving dinner at 7pm was a little late too. Sometimes you need to eat a little earlier than that. Decor is quite ostentatious (the room had a lot of gold paint), which I didn’t mind, but it felt a little over the top. Also the televisions were not working well (poor reception).

2026-05-21 • via Nuitee
D
Donna • solo_traveller • gb
8
2026-05-21 • via Nuitee
N
Niki • couple • gb
8
A nice break in a great location.
Pros:

Great location and the staff were great.

Cons:

My room was dirty and I had to ask for it to be hoovered. The toilet also needed cleaning! However my friends room was great.

2026-05-21 • via Nuitee
J
Julie • extended_group • gb
9
excellant staff and lovely place to stay
Pros:

We came to chester for my daugters hen party there was 14 of us and from the start of booking the staff went above and beyond to do doing 3 sepaerate bookings and making sure we was all next to each other the staff exceptional and rooms lovely thank you defanetely be back

Cons:

I cant say anything to be honest wish i had of stayed longer

2026-05-21 • via Nuitee
S
Stu45 • solo_traveller • gb
4
Room 92, avoid at all costs, not worth the money
Pros:

Nice welcome, reception very friendly. Bar staff where nice.

Cons:

The room, no.92. Must be a converted store room or something. Very noisy, next to a door that was constantly banging. Loud street noise, no insulation on the window.
Shower head hanging out of the wall and shower gel etc just sitting on the floor, minging slip mat in the shower.
Lots of empty bottles, plates of waste food, discarded general rubbish left outside our room.

2026-05-21 • via Nuitee
S
sara • solo_traveller • it
9
Pros:

Posizione

2026-05-20 • via Nuitee
S
Shandi • extended_group • fi
7
Persoonallinen hotelli keskeisellä paikalla
Pros:

Hotelli oli sijainniltaan erinomainen tarpeisiimme nähden, rautatieasemaa vastapäätä. Yleisvaikutelma oli persoonallinen ja historiallisuutta huokuva. Huone oli värikäs ja hauskan kuninkaallisteemainen. Sisäpiha oli hieno ja mielenkiintoinen.

Cons:

Aamiainen oli vaatimaton. Olisi kiva, kun leivän päälle olisi enemmän vaihtoehtoja.

2026-05-20 • via Nuitee
J
JOHN • solo_traveller • gb
9
It was okay once I was given the room I asked for.
Pros:

I had requested a quiet room. On arrival, I was given a first floor room looking out onto a main road!,
I complained, and was upgraded to a very nice quiet room. Should have been done in the first place!

The cleaners need to look behind the wall mounted television, it was thick of dust.

Cons:

Having to complain about the room I was allocated.

2026-05-20 • via Nuitee
H
Himanshu • solo_traveller • fi
9
Pros:

Nice property.
Breakfast is good with many options.

Cons:

Old style tv in the rooms. Charges for one night are too much. There is no regulation in hotel industry in the UK. Fully capitalist.

2026-05-19 • via Nuitee
G
Ghiuzan • solo_traveller • ro
8
Pros:

The breakfast and the space.

Cons:

The doors are old and poor quality, I could hear the noisy from outside.

2026-05-19 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

The room was an upgrade. Great bed. Tea and coffee.

Cons:

No bidet.

2026-05-19 • via Nuitee
M
Mirna • solo_traveller • gb
8
Cons:

N/A

2026-05-19 • via Nuitee
D
Dean • couple • gb
10
2026-05-19 • via Nuitee
D
Dan • couple • gb
3
Sh!t
Pros:

Location

Cons:

Dear for what it was
Room was a sh!t hole
Ceiling was all water stained and falling down, but grubby, cheap bodged decorating in room, car park was extra £16
Total paid £160 to stay there and it was realistically a £70 a night standard hotel

2026-05-19 • via Nuitee
G
Ghiuzan • solo_traveller • ro
8
2026-05-19 • via Nuitee
H
Hannah • family_with_children • gb
9
2026-05-18 • via Nuitee
A
Ann • extended_group • gb
2
would not return to this hotel
Cons:

Rooms were very shabby (Rooms 221 and 222) Paint flaking off the ceiling, Bath chipped, toilet bad flushing, no toilet roll holder, Door bad to close generally only a 2 star rating.
Food very basic. Breakfast totally self service and choice very limited.
Cash less hotel yet no mention of this when booking. Very overpriced.

2026-05-18 • via Nuitee