The Queen at Chester Hotel - Handwritten Collection

Despite weeks of emails nothing was set up for my birthday. The room was dirty, dirty bath robes, chipped cups, a shower that flooded the bathroom, a suite that was supposed to come with a complimentary mini bar that was empty & a guarantee check in of 2pm- we were not able to check in until 5pm. Staff promised the room would be cleaned- it wasnt. The next morning on my birthday we mentioned the leaking shower again & was told we could change rooms again at 2pm. We rearranfed our plans slightly & waited to move to be told after waiting 30 mins in a que the room wasnt ready- as a result we missed our lunch reservations & the other things planned. We got into the new room just before 6pm to face dirty bath robes, unstocked mini fridge, dirty bed linen. They offered a complimentary meal that we waited over an hour for our food to which half was over cooked with fish & lamb but chips were undercooked. You cant watch Netflix because the hotel doesnt have that license??? The manager had one idea what was going on, used every excuse & then threatened me he wouldn't hekp because I eas being aggresive- when I was actually crying & struggling with my ADHD & autism after 47hrs of problem solving & the previous 24hrs aconplere repeate & it ruined my birthday. I had spent weeks explaining my mental health issues& ensuring as many problems were removed - they ruined my birthday, it was nothing but stress & it is in no way a 4* hotel. Your better off in the premier inn or travel lodge

Service was very slow at the bar and restaurant not enough staff

Outside the city. The bathroom was disgusting. Toilet had not been cleaned very well lots of stains on the seat and rim.
I would suggest that Senior Management visit this room and inspect the disgusting black mould around the bath. This was a big no no for us and we did not use this facility. This mould could have been removed easily with proper cleaning materials. Furthermore who ever inspects these rooms after cleaning needs reprimanding.

Habitaciones muy viejas con techos descorchados bañera vieja y suelo viejo.

Einmal mehr Badewanne-Dusche. Vor allem für handicapierte oder ältere Menschen etwas schwierig. An einigen Stellen merkt man schon, dass weitere Renovationsarbeiten nötig wären wie z.B der Spalt bei der Türe zwischen Gang und Zimmer

Lots of mould around the bath/shower, room dated and window frames unclean as well as skirting boards in the bedroom. Whole room needs a refurb. Disappointing, particularly when we paid £250 for one evening without breakfast!

Was dated room, with Mould in the shower. Window didn’t open correctly. Was also loud music playing all night which made it hard to sleep.

THIS VISIT OK. AS I WASNT IN MY CAR, LAST VISIT I FELT VERY LET DOWN AND DISAPPOINTED BY THE HOTEL AND BOOKING.COM,
THE HOTEL ADVERTISES A CAR PARK , WHICH I FOUND OUT IS NOTHING TO DO WITH THE HOTEL, I THOUGHT I PAID THE CAR PARK FEE OF £12.00 WHICH THE PARKING MACHINE TOOK AUTOMATICALLY, BUT I SHOULD HAVE PAID £12.50, UNKNOWN TO ME UNTIL I GOT A FINE 0F £170.00 AND THREATS FROM BAILIFFS, HOTEL WASHED THEIR HANDS,
SO BE VERY CAREFUL ESPECIALLY WITH CASES OR CHILDREN AS CAR PARK IS BUSY AND IT WASNT EASY TO READ PARKING MACHINE ON A DARK WET WINDY EVENING.

Nothing

Nothing.

When we checked in to our room it had not been cleaned properly.
There were two bags of fast food detritus left behind - one on top of the wardrobe and the other in a bedside drawer.
There was also dirty clothing and make up left in a dressing table drawer.
We ‘phoned down to reception and were asked to leave it outside the door, which we did.

Poor night's sleep. Didn't seem to be any kind of soundproofing. Was staying for the Chester marathon the next day and slept very badly due to the noise