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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Outdoor furniture
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Victorian Elegance and Modern Comfort
Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.
Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.
Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.
Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!
For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking is available: Monday to Thursday 24 hours is £13 Friday to Sunday 24 hours is £15, payable on the machine in parking lot or using the QR code which is located at the reception desk.
The dinner supplement is not available on New Year's Eve.
A deposit may be required at the property.
Location
Guest Reviews
Great location, welcoming staff, room was great with everything you need, bed comfortable and fabulous pillows
The indian girl who checked us in was very good.
One of the receptionist wasnt very friendly very abrupt.
Well appointed & clean.
Food & drinks a little expensive.
Great place. Interesting building, with very spacious rooms.
Nothing dramatic. Shower was a little weak at times.
Nice clean hotel,friendly staff.Location OK,bar not well stocked but overall a lovely stay.This is our fourth time in this hotel now
Better stocked bar
No mini fridges in the rooms...
The staff were nice and the common areas like the bar obviously had some money spent on them recently.
The rooms we had were miniscule and very badly appointed. Our room was supposed to be a double but the tiny bed was shoved sideways under the window so I had to crawl over my husband in the night to go to the loo. The only mirror was in the bathroom so I had to dry my hair using the selfie mode on my phone, and it was the morning of my son's wedding so it would have been nice to have had a proper mirror. The carpet and fittings were tired and old. Everything felt worse than budget. The room was £139 a night and they charged an extra £16 for breakfast. I feel completely ripped off.
The location is perfect, as the hotel is right next to the train station. We booked a Deluxe Double Room, which was spacious and looked just like the photos shown on the website. Our room had a lovely view of the garden.
This is a historic hotel that has been open since 1860, and the lobby is beautiful. Although the building is quite old, it seems to have been redecorated in recent years. The room itself has a modern and stylish design while still retaining some of the hotel’s historic charm.
The bathroom sink was blocked when we arrived, but the staff responded very quickly and fixed the issue as soon as we reported it. They were all very friendly, helpful, and efficient.
Although the hotel has been redecorated, some of the fixtures are already showing signs of wear. For example, the tissue holder, door handle and the small bedside light was almost falling off.
The overall cleanliness of the room was not bad, but I think the shower area could be cleaner. The tile grout had turned yellow, and there was still some visible black mould around the shower area.
The water pressure was also inconsistent, which made it very frustrating to maintain a comfortable water temperature while showering.
Excellent staff. Roomy rooms. Excellent location.
Noisy doors leading to each floor (guests slammed them a lot in the nights)
Great location and ambience
Not much character
So near the rail station
opposite the station bit of a walk to town but really quiet
did not have breakfast as expensive as grandaughter age 14 a veggie and fussy i would not eat enough to warrant such a high price other options other than the set price and menu would be good
Great staff
We had dinner bed and breakfast and was limited to certain dishes. It would of been good if we could of paid the difference and ordered things from the main menu.
Nice old hotel with some lovely period features.
Beautiful garden area at back of property a bonus feature.
Nice furnishings and dining areas,bars etc very nicely furnished.
Stayed here for 3 nights and our room was over looking railway station which was lovely.
But early hours you are woken upto bin lorries and noise meant going back to sleep wasnt great.
Also windows in our room one in bedroom didnt open or shut properly and meant continuing squeaking noise from it until we had to take action ourselves to sort.
Did see reception about it and shown different options feom Manager to change,but no options that managed the size of our room.
Our room was huge but would say furniture could be changed around a bit to make it feel more luxurious.
Bathroom also big but again window not opening. With the temperatures we had it would have been nice to have a bit more air in these rooms
Location
Having to move rooms on arrival due to air conditioning and telephone not working in assigned room. Being woken up at 1am by hotel staff entering the room to tell us that there was a leak in the room downstairs. Strong smell of sewage the following morning in the corridor outside the room.
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