The Queen at Chester Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8.3 (10443 reviews)
City Road , Chester , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Noise issues
Inconsistent service

Categories

Cleanliness
7.55
Clean but some reports of bins not emptied, leading to a lesser rating.
Service
8.05
Staff received some praise, but issues like unresponsive service were noted.
Location
9.55
Location is easy and convenient for attractions and train access.
Room Quality
9.05
Rooms spacious with lovely views, generally a positive sentiment.
Amenities
8.05
Some amenities like hot water were lacking, suggesting cutbacks.
Value for Money
7.55
Breakfast was overpriced and not well cooked, impacting perceived value.
Food and Beverage
7.55
Food quality not up to par according to some reviews.
Overall Experience
9.05
Overall stay was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:51

Property Description

Victorian Elegance and Modern Comfort

Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.

Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.

Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.

Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!

Important information:

For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking is available: Monday to Thursday 24 hours is £13 Friday to Sunday 24 hours is £15, payable on the machine in parking lot or using the QR code which is located at the reception desk.

The dinner supplement is not available on New Year's Eve.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 10443 reviews
Cleanliness: 7.55
Service: 8.05
Location: 9.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 9.05
M
Marie • solo_traveller • gb
10
Pros:

Nice big room, shower was fantastic

Cons:

We pressed the emergency disability button by mistake no one came if we had fallen we would have been there for hours

2026-07-25 • via Nuitee
J
John • family_with_children • gb
8
Would stay again very convenient with parking and proximity to train station. Good value
Pros:

The check in was easy and the location very convenient with easy paid parking facilities.The room was clean, quiet and comfortable in the old original building as i had requested.The hotel is within easy walking distance of Foregate street Chester center plus bus stops outside hotel.All the staff were pleasant and helpful.

Cons:

Maybe more attention should be paid to the house keeping .One of the bedside lights not working and inconsistency between the two identical superior double rooms i.e. no water bottles or crisps in one of the rooms.

2026-07-25 • via Nuitee
K
Kathleen • solo_traveller • gb
9
Pros:

Perfect location, most of the staff were friendly. Comfortable, relaxing hotel.

Cons:

Some of the staff seemed to be unsure of what they were supposed to do.
Our bedroom was lovely but it had one tiny drawer.

2026-07-25 • via Nuitee
J
janice • couple • gb
8
2026-07-25 • via Nuitee
A
Allen • solo_traveller • gb
9
2026-07-25 • via Nuitee
P
Paul • solo_traveller • gb
10
2026-07-25 • via Nuitee
R
Ritzkowski • solo_traveller • gb
5
Pros:

The location was excellent and staff were very helpful. Being able to store the luggage before check in was very helpful.

Cons:

Mould on the bathroom ceiling, room was very tired. The room did not look like the photos on the website, was disappointed. Some of the electrical sockets didn't work and the was no USB ports or sockets next to the bedside tables.

2026-07-25 • via Nuitee
B
Barry • extended_group • gb
10
Awesome staff 🏆🏆🏆Great hotel 👍🏼👍🏼👍🏼
2026-07-25 • via Nuitee
J
Joanne • couple • gb
7
Was fine for what we needed and only being 1 night we managed with the small double bed
Pros:

Close to where we needed to be

Cons:

We had a deluxe double room but the bed wasn’t even a full double, more like a 3/4 double bed

2026-07-25 • via Nuitee
W
william • solo_traveller • gb
8
Short break in Chester
Pros:

The location was great as we arrived by train.

Cons:

There was a strange smell in the reception area.

2026-07-25 • via Nuitee
C
Christine • solo_traveller • gb
10
Pros:

Clean rooms and general areas Friendly helpful staff

2026-07-25 • via Nuitee
G
Gail • extended_group • gb
8
2026-07-24 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

Loved the hotel, staff were very friendly and helpful. Facilities and room were clean and tidy. Loverly bar and courtyard seating and a very nice buffet breakfast.
Would certainly stay here again.

2026-07-24 • via Nuitee
A
Alexandra • couple • gb
8
Lovely rooms, large comfortable beds, great air con.
Pros:

Bed was very comfortable and a super king size when the website only stated a double bed.

Cons:

We disliked having to walk through the main hotel and along corridors to a separate building to access our room. There is a short cut out to the car park and to walk into town, but when you return to the hotel there is no entry via the short cut, which is a little frustrating.

2026-07-24 • via Nuitee
A
Alan • couple • gb
10
Fantastic
Pros:

Grand and classy

Cons:

Nothing

2026-07-24 • via Nuitee
B
Barry • couple • gb
9
Lovley place too stay and value for money
Pros:

Lolvley and verry clean

Cons:

Clean and tidy staff wear verry frendlyand helpfull

2026-07-23 • via Nuitee
M
Michael • solo_traveller • gb
9
Perfect hotel for a city break.
Pros:

Beautiful building inside and out, maintained to a very high standard. Very convenient location directly opposite Chester railway station. All rooms are very spacious and beautifully decorated. Excellent buffet breakfast and pleasant dining room. Staff were polite, efficient and helpful.

Cons:

Nothing really.

2026-07-23 • via Nuitee
R
Robert • couple • gb
8
2026-07-23 • via Nuitee
G
Gavin • solo_traveller • gb
10
2026-07-23 • via Nuitee
N
Nadine • family_with_children • gb
8
2026-07-23 • via Nuitee