Poza Clara Sanctuary

Hotels
8.7 (247 reviews)
Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid , Bacalar , mx

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
8.19
Some reviews mentioned cleanliness issues related to service.
Service
9.16
Most reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Multiple comments praised the hotel's good location near restaurants and attractions.
Room Quality
8.65
Generally positive remarks about spacious rooms and amenities.
Amenities
8.68
Amenities offered were satisfactory, with some critiques on the distance to the beach club.
Value for Money
8.64
Described as a good value for the price, despite minor drawbacks.
Food and Beverage
8.19
Reviews noted a decent breakfast but with some inconsistencies in service.
Overall Experience
8.86
Overall positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:51

Property Description

Luxurious Amenities and Services

Poza Clara Sanctuary in Bacalar offers a luxurious experience with an outdoor swimming pool, garden, terrace, and a delightful restaurant. Enjoy the convenience of room service, a 24-hour front desk, and complimentary WiFi throughout the property. Unwind at the bar and indulge in relaxation.

Comfortable and Well-Equipped Rooms

The hotel boasts well-appointed rooms featuring air conditioning, a wardrobe, a charming patio with garden views, a modern private bathroom, a flat-screen TV, cozy bed linen, and fluffy towels. For added convenience, select rooms come with a kitchenette equipped with a minibar.

Convenient Location

Conveniently located near Chetumal International Airport, just 35 km away, Poza Clara Sanctuary is the perfect retreat for travelers seeking comfort and tranquility. Experience luxury and relaxation at our sanctuary.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 247 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.86
F
Fernando • solo_traveller • mx
10
Pros:

Excelente Ubicación

Cons:

Las toallas de baño son muy delgadas

2026-05-29 • via Nuitee
B
Brenda • solo_traveller • de
6
Do not take the breakfast included option
Pros:

The location

Cons:

The poor service at the restaurant. The breakfast included had poor taste and the service from the waiter, probably the worst. Bad attitude and he seemed always angry

2026-05-22 • via Nuitee
B
Brenda • solo_traveller • mx
7
The worst breakfast-included option
Pros:

The rooms are clean. The location is good

Cons:

The restaurant service. The waiters were always mad. The food was terrible. I stayed in this hotel 3 years ago.. and that’s why I booked again and the service this time was so bad at the restaurant. The waiter justified saying that there was no chef.. the poor options for selecting from the menu (when the breakfast is included is sad). The fruit was not fresh. The ingredients for the food are not adequate. The second day of the “terrible breakfast” the male waiter said that the owner was on vacation and took the chef. Believe me.. it is better not to offer breakfast included as the customer will feel disappointed

2026-05-19 • via Nuitee
A
Alan • solo_traveller • mx
7
Pros:

Ubicación y restaurante

Cons:

Atención un poco mejorable. El internet era pésimo.

2026-05-17 • via Nuitee
C
Connie • extended_group • ca
8
2026-05-15 • via Nuitee
J
Jose Alain • couple • mx
5
PARA PASAR EL RATO
Pros:

ESTA MUY BIEN UBICADO, MUY LIMPIO Y EL RESTAURANTE MUY BIEN LA COMIDA.

Cons:

LE FALTA MANTENIMIENTO HAY MUCHAS COSAS DENTRO DE LA HABITACION QUE NO FUNCIONAN

2026-05-08 • via Nuitee
A
Aguilar • solo_traveller • mx
9
2026-05-07 • via Nuitee
M
Mihael King • solo_traveller • si
8
Pros:

We liked the place, facilities and the location. The staff was very kind.

Cons:

The door could have a better lock and the cleaning can be better.

2026-05-03 • via Nuitee
K
Karla Guadalupe • solo_traveller • mx
10
2026-04-30 • via Nuitee
M
Maureen C. • solo_traveller • fr
5
Passez votre chemin
Pros:

Pourquoi pas pour un passage express d'une nuit, il y a d'autres hôtels dans le même secteur avec de meilleures prestations

Cons:

Manque de propreté, équipements qui méritent d'être changé, faux parking, déjeuner dans un restaurant attenant sans proposer de carte si l'on souhaite autre chose

2026-04-26 • via Nuitee
P
Printo • family_with_children • de
8
2026-04-25 • via Nuitee
S
sophie • extended_group • mx
8
Très sympa
Pros:

Hôtel simple mais sympathique. Super emplacement, propre, confortable et bon petit déjeuner

2026-04-25 • via Nuitee
C
CHEVALIER • solo_traveller • fr
9
Pros:

L'emplacement

Cons:

Petit parking privé pour 3 voitures seulement. Le personnel ne parle que espagnol pas anglais

2026-04-23 • via Nuitee
M
Mayra • extended_group • pr
9
Pleasant and confortable stay. Walking distance from the lagoon, restaurants and town.
Pros:

Clean
Cozy

Cons:

Don’t know is the pool have some algae. Its seem to be clean, but when you enter the walls and floor felt some slippery.

2026-04-21 • via Nuitee
O
Omar • family_with_children • it
6
Pros:

La posizione . La struttura si trova vicino alla baia

Cons:

Avevamo 2 camere. Tutti i 2 letti matrimoniali avevano i materassi sfondati. La collazione era alle 8 , ma tutto si faceva con molta calma e noi siamo partiti in ritardo. Hotel costoso per quello che offre.

2026-04-21 • via Nuitee
A
Adam • couple • nl
8
Pros:

Nice hotel with excellent location, balcony was a nice thing to have, although we did get locked out on it! (Take the room key with you)
Beach club was very good, although could only use it one day per booking, we could take a kayak out for a couple of hours, which was enough to go down to the pirates canal. This saves a huge amount of money compared to going to a beach club in town. It is a bit of a trek (about 1km) but is certainly walkable.
Location is very central so good for walking into town (you’re there in 3 minutes) without having all the noise

Cons:

Everything felt a little bit tired, towels weren’t still completely white, with frayed edges etc. Breakfast was a bit weird, but at least included.
They say there is off street parking, but the minute two cars are in there, the first one can’t get out, so we ended up parked on the road (not an issue in April, but maybe more so when it is busier)

2026-04-16 • via Nuitee
F
Francesca • solo_traveller • it
10
2026-04-13 • via Nuitee
S
Sylvie • family_with_children • ca
10
2026-04-10 • via Nuitee
L
Luis alberto • family_with_children • mx
7
Pros:

Desayuno y alberca

Cons:

Mucho ruido, se escucha todo lo que ocurre en la calle

2026-04-09 • via Nuitee
L
LAURA • family_with_children • fr
10
Hotel validé !
Pros:

Petit hôtel charmant, très bien situé, proche centre, proche lagune et à 100pesos de la station d autobus Ado. Le personnel est adorable et réactif. Les chambres sont extrêmement propres. Cuisine usuelle avec plaque de cuisson, cafetiere et frigidaire. Eau chaude avec bon flux. Validé pour voyageuse seule.

Cons:

Pour ceux qui ont le sommeil léger, ammenez casque anti bruit ou bouchon d'oreille car l'isolation sonore entre les chambres est peu efficace. Sinon c'est un sans faute.

2026-04-06 • via Nuitee