The Ambassador Seoul - A Pullman Hotel

Hotels
•
Pullman Hotels and Resorts
8.6 (1252 reviews)
287, Dongho-ro, Jung-gu , Seoul , KR
+82 2-2275-1101

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent facilities and comfortable rooms
Friendly, helpful staff (named staff praised)
Great breakfast with wide variety
Nice views of Seoul Tower / Namsan
Good amenities: happy hour, lounge bar, luggage storage
Cons:
Distance to subway / no transfer bus requested
Minor accessibility inconvenience for some guests

Categories

Cleanliness
8.8
Positive mentions of fresh, comfortable bedding and generally clean rooms (Korean review, 'Sauber' note).
Service
9
Multiple praises for friendly, helpful staff (Ella, Jennifer called out), courteous bar tenders and well-handled luggage storage.
Location
8.2
Mostly described as great/perfect and near subway by several guests, but at least one guest noted a long walk to the subway and requested a transfer bus.
Room Quality
8.6
Rooms described as outstanding and very comfortable with nice views of Namsan/Seoul Tower.
Amenities
8.8
Amenities highlighted (happy hour, lounge bar, efficient luggage storage) and generally seen as a strong feature.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
8.8
Breakfast repeatedly called brilliant/amazing with lots of variety; bar service noted as courteous.
Overall Experience
8
Overall stays are very positive with excellent facilities and service, but some guests noted location/transfer inconvenience which slightly reduced the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodation and Heritage Blend
The Ambassador Seoul - A Pullman Hotel, a historic gem since 1955, offers 269 guestrooms and 49 serviced residences that seamlessly blend heritage charm with modern comfort.

Ultimate Dining Experience
Indulge in exquisite dining at 'THE KING'S' premium live buffet or savor European cuisine at '1955 Groceria', a unique grocery and restaurant concept.

Leisure Facilities for Wellness and Relaxation
Unwind at the indoor swimming pool, fitness center, yoga studio, and screen golf area. Cap off your day with a relaxing dip in the outdoor swimming pool.

Experience true palace-like luxury and exceptional service at The Ambassador Seoul - A Pullman Hotel. Book now to create unforgettable memories.

Important information:

Please present the credit card used to make this reservation upon check-in at the hotel.

Club Ambassador Lounge is only available for those above the age of 14, whereas, children under the age of 14 are not allowed in even when accompanied by their guardians.

Executive rooms can accommodate up to 2 adults. (Children under the age of 14 cannot be accommodated)

If you make a reservation with breakfast included, an extra fee will be charged for a child breakfast.
[Child (Under Age 12) - KRW 33,500 / Free of Charge : Under 48 months]

For customers with Executive Lounge benefits (Club Ambassador Lounge)
Breakfast, afternoon tea, and happyhour are provided at the Club Ambassador Lounge on the 18th floor.

Please note that the fitness center, swimming pool, sauna, and screen golf course are closed on the first Wednesday of each month.

Due to the government's regulations on the use of disposable products, toothbrushes, toothpaste, and razors are not provided free of charge.

All guests must present a valid photo ID and credit card upon check-in. Please note that all special requests are subject to availability upon check-in and additional charges may apply.

Guests under the age of 18 can stay only if accompanied by a parent or legal guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GMP

Location

Guest Reviews

8.6
Based on 1252 reviews
Cleanliness: 8.8
Service: 9
Location: 8.2
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8
J
Julia • couple • de
10
Traumhaft!
Pros:

Wir hatten einen super Aufenthalt. Ich empfehle, ein Executive Zimmer zu buchen. Wunderschöner Ausblick auf den Namsan. Die Happy Hour am Abend ist ein wunderbares Highlight. Besonders möchte ich mich bei Ella und Jennifer für die tolle und freundliche Betreuung bedanken.

Cons:

-

2026-10-31 • via Nuitee
N
natalie • couple • us
10
2026-10-31 • via Nuitee
S
Simon • couple • gb
9
Pros:

Excellent hotel and facilities

Cons:

Location quite a long walk to subway. Could of done with free transfer bus to subways

2026-10-31 • via Nuitee
A
ADELINE • family_with_children • sg
7
2026-10-30 • via Nuitee
R
rashed • couple • kw
10
2026-10-29 • via Nuitee
R
René • extended_group • ch
10
Komme wieder
Pros:

Perfekte Lage

Cons:

Sauber und freundlich

2026-10-28 • via Nuitee
S
Seo yoon • extended_group • au
9
Pros:

침구가 뽀송뽀송 해서 편하게 쉴수 있었어요.
다음에도 한국을 방문 할때 이곳을 이용 할것 같아요.

2026-10-27 • via Nuitee
J
Julien Froger • family_with_children • ch
9
2026-10-26 • via Nuitee
M
Mandy • extended_group • nl
10
Pros:

Everything :)

2026-10-26 • via Nuitee
R
Rachel • family_with_children • gb
10
Fabulous hotel
Pros:

Great location. Rooms were outstanding. Breakfast was brilliant. Bar tenders at lounge bar are very courteous and friendly.

Cons:

Nothing!

2026-10-25 • via Nuitee
A
Alicja • family_with_children • de
10
Great stay.
Pros:

Great stay with amazing views. Professional, friendly and helpful staff. Location near subway line.

2026-10-23 • via Nuitee
D
Dan • family_with_children • fi
10
Amazing
Pros:

Staff was incredibly friendly and helpful, room was very comfortable with a nice view of the Seoul Tower. Breakfast was amazing with lots of varieties. We went to the airport late afternoon on the Day of our check out and the luggage storage was arranged greatly. Nothing to complain about our stay.

2026-10-23 • via Nuitee
M
Molly • couple • gb
8
2026-10-23 • via Nuitee
J
Jenny • solo_traveller • fr
10
2026-10-23 • via Nuitee
D
Dominik • couple • gb
8
2026-10-20 • via Nuitee
A
ANISSE • extended_group • fr
8
Pros:

La propreté
Le calme

Cons:

La réception l accueil

2026-10-18 • via Nuitee
R
rivka dezire • couple • il
10
2026-10-18 • via Nuitee
昱緯 • couple • tw
10
Cp值蠻高的飯店
Pros:

床 枕頭 棉被 非常好睡
打掃乾淨
地點方便 坐地鐵蠻方便
風景美
附近有幾家咖啡廳不錯
去東大門 梨泰院 明洞 都蠻近
服務態度好

Cons:

隔音稍微差一點 （早上打掃會聽到聲音）

2026-10-18 • via Nuitee
S
Sushmita • couple • us
10
Pros:

Location, room was big.

2026-10-18 • via Nuitee
V
Vitalina • couple • ua
1
Cons:

Это позор для отеля, который заявляет о себе как о пятизвёздочном! Ни сервиса, ни чистоты, ни элементарного уважения к гостям!
Меня поселили в номер прямо напротив служебной комнаты уборщицы! После просьбы переселить сотрудники заставили меня ждать 40 минут, а затем просто сообщили, что свободных номеров нет!
Каждое утро я была вынуждена слушать, как уборщица работает в своём помещении. Дверь практически всегда была открыта, и каждый раз, выходя из номера, я наблюдала всю эту хозяйственную деятельность! Я заплатила за отдых в пятизвёздочном отеле, а не за проживание напротив подсобки!
Но это ещё не всё! Полотенца старые, изношенные, неоднократно попадались даже порванные! Уборка отвратительная, в номере огромное количество пыли!
Даже элементарные вещи персонал не способен обеспечить! Постоянно забывали положить ватные палочки, оставить воду! И так практически каждый день! Мне приходилось звонить, просить принести то, что должно быть в номере без каких-либо напоминаний, а затем сидеть и ждать! Почему гость пятизвёздочного отеля должен ежедневно тратить своё время на решение таких элементарных вопросов?!

Больше всего поражает абсолютное безразличие персонала и полное отсутствие контроля за качеством обслуживания!
За что этот отель получил пять звёзд — для меня загадка! Здесь не соблюдаются даже базовые стандарты чистоты и сервиса, не говоря уже о премиальном отдыхе.
Это не просто разочарование, а откровенное неуважение к гостям, которые платят за комфорт и качественный сервис!
Категорически не рекомендую! Руководству отеля стоит серьёзно задуматься, имеет ли заведение право позиционировать себя как пятизвёздочное при таком уровне обслуживания!

2026-10-18 • via Nuitee