Sofitel Strasbourg Grande Ile

Hotels
•
Sofitel
8.4 (523 reviews)
Place Saint Pierre Le Jeune , Strasbourg , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Friendly staff
Cons:
Cleanliness issues
Old room conditions
High prices for value

Categories

Cleanliness
6.69
Numerous reviews indicate severe cleanliness issues, including dirty carpets and unpleasant odors.
Service
9.66
Staff was generally described as kind and attentive, providing good service.
Location
10
Several reviews praised the hotel's location, noting its convenience and accessibility.
Room Quality
7.2
Many guests noted that the rooms were outdated and in bad condition, needing renovation.
Amenities
8.65
Amenities were mentioned, with some being satisfactory, though some guests felt they could be improved.
Value for Money
7.68
The pricing was frequently mentioned as high relative to the quality and conditions noted.
Food and Beverage
8.14
Food quality received mixed feedback, with both good and poor experiences mentioned.
Overall Experience
9.19
Overall experiences varied, with many complaints balanced by several positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
Indulge in the comfort of Sofitel MyBeds and modern amenities like flat-screen TVs and unlimited Wi-Fi at our hotel on Grande Ile.

Exquisite Dining
Savor French cuisine made with local ingredients and complement your meal with fine regional wines at our restaurant. Unwind at Le Link lounge bar with a choice of cocktails and champagnes.

Convenient Facilities
Stay active at our fitness centre and host successful meetings in our well-equipped meeting rooms. Explore the nearby train station, historic sites, and boutiques easily from Sofitel Strasbourg Grande Ile.

Book now for an unforgettable experience at Sofitel Grande Ile, where luxury meets convenience in the heart of Strasbourg.

Important information:

Please note that the maximum occupancy indicated for each room type also includes children and/or babies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 42 per day.

Location

Guest Reviews

8.4
Based on 523 reviews
Cleanliness: 6.69
Service: 9.66
Location: 10
Room Quality: 7.2
Amenities: 8.65
Value for Money: 7.68
Food and Beverage: 8.14
Overall Experience: 9.19
F
Florian • solo_traveller • de
7
2026-06-12 • via Nuitee
F
Florian • family_with_children • de
7
2026-06-12 • via Nuitee
G
Guillaume • family_with_children • fr
9
2026-06-08 • via Nuitee
B
Bernd • extended_group • de
7
2026-06-06 • via Nuitee
W
Wolfgang-M. • solo_traveller • de
7
Pros:

Das Personal ist umwerfend höflich, ja herzlich.
Die Lage ist perfekt: zentraler geht es nicht

Cons:

334,- € für ein kleines Zimmer, dessen Einrichtung nicht mehr besonders gut in Stand war, sind einfach unverhältnismäßig teuer.
Beim Frühstück laufen 7 Angestellte herum, von denen nur zwei sich nicht in Zeitlupe bewegen. Wenn man Kaffee bestellt (kann man nicht selber an einer Maschine zapfen) dauert es lange und irgendwann fragt sich eine schlafmützige Angestellte von Tisch zu Tisch, wer den Kaffe bestellt hat. Das ist nicht würdig eines fünf Sterne Hauses!

2026-06-06 • via Nuitee
1
130anshulb • Family
2
Booked an Imperial Suite, Ended Up With Fans and Excuses
Pros:

Very disappointed with our stay at Sofitel Strasbourg. We booked the Imperial Suite for 3 nights, expecting the comfort and service of a 5-star hotel.

The air conditioning in the suite was not working properly. For the first two days, we were repeatedly told that the issue was being fixed. However, when it could not be resolved, we were told that the two bedrooms did not have AC vents and that only the master bedroom was air-conditioned—despite both rooms having visible vents and temperature controllers.

Instead of fixing the issue, we were advised to open the windows, given portable fans, and even told that family members could sleep on the sofa beds. We did not book an Imperial Suite to sleep on sofa beds because the bedrooms were too hot to use comfortably.

The lack of a proper solution and the poor handling of the situation were extremely disappointing and far below the standards expected from a 5-star hotel.

2026-06-05 • via Tripadvisor
D
Dr. Dirk • extended_group • ch
2
Eine Katastrophe. Sofitel ist hier wirklich kein Sofitel!!!
Pros:

Der Concierge Christophe

Cons:

Das Zimmer. Der Receptioniste beim Check-Out

2026-06-01 • via Nuitee
A
Alfret • couple • tr
7
Şehirdeki en iyi otellerden biri
Pros:

Konumu merkezi, kahvaltısı güzel,otoparkı olması iyi, temiz bir otel

Cons:

Oda büyüklüğü yazdığı kadar değil, odalar ve koridorlar artık eskimiş

2026-05-28 • via Nuitee
A
ASLI • family_with_children • tr
8
Pros:

Konumunu ve kahvaltısını

Cons:

Restaurantta minik bir fare gördük

2026-05-28 • via Nuitee
S
Stéphanie • solo_traveller • fr
10
2026-05-28 • via Nuitee
Y
Yang • family_with_children • lu
10
超级满意，下次再来！
Pros:

服务超一流！代客泊车服务太棒了！

Cons:

早餐可以多一些蔬菜选择

2026-05-27 • via Nuitee
N
Nicolaas • couple • nl
9
2026-05-25 • via Nuitee
K
Kadir • family_with_children • tr
1
It was a bad experience for us.
Pros:

The location is absolutely excellent. However, unfortunately, the negative experiences we encountered overshadowed this.

Cons:

The room service certainly did not deliver a 5-star hotel experience. A dirty room, missing towels, and unreplenished water—it was absolutely terrible.

Is the breakfast worth the cost? I don't think so. We had to remind the staff repeatedly—and wait half an hour—just to get the cheese platter refilled, almost every single day. The service staff were extremely surly.

The telephone in the room wasn't working. Furthermore, they locked the refrigerator at the end of the second day.

In summary: It is highly questionable how this hotel managed to earn its 5-star rating with this level of service.

2026-05-22 • via Nuitee
A
Almatar • couple • kw
10
Pros:

Very good service and great staff, good location

Cons:

Nothing

2026-05-22 • via Nuitee
F
Frederic • couple • hk
3
Pros:

The location
The staff

Cons:

Rooms

2026-05-21 • via Nuitee
J
JuCaCe • couple • ar
10
2026-05-19 • via Nuitee
A
Avetisyan • solo_traveller • es
10
Pros:

Todo

2026-05-19 • via Nuitee
J
Jean-François • solo_traveller • fr
7
2026-05-16 • via Nuitee
O
Omar • couple • sa
10
2026-05-14 • via Nuitee
K
KONG • solo_traveller • kh
6
2026-05-05 • via Nuitee