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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Playground on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Garage
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in the comfort of Sofitel MyBeds and modern amenities like flat-screen TVs and unlimited Wi-Fi at our hotel on Grande Ile.
Exquisite Dining
Savor French cuisine made with local ingredients and complement your meal with fine regional wines at our restaurant. Unwind at Le Link lounge bar with a choice of cocktails and champagnes.
Convenient Facilities
Stay active at our fitness centre and host successful meetings in our well-equipped meeting rooms. Explore the nearby train station, historic sites, and boutiques easily from Sofitel Strasbourg Grande Ile.
Book now for an unforgettable experience at Sofitel Grande Ile, where luxury meets convenience in the heart of Strasbourg.
Please note that the maximum occupancy indicated for each room type also includes children and/or babies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. No extra charges.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 3 years old to 11 years old stay for free when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is needed) and costs EUR 42 per day.
Location
Guest Reviews
Very good service and great staff, good location
Nothing
The location is absolutely excellent. However, unfortunately, the negative experiences we encountered overshadowed this.
The room service certainly did not deliver a 5-star hotel experience. A dirty room, missing towels, and unreplenished water—it was absolutely terrible.
Is the breakfast worth the cost? I don't think so. We had to remind the staff repeatedly—and wait half an hour—just to get the cheese platter refilled, almost every single day. The service staff were extremely surly.
The telephone in the room wasn't working. Furthermore, they locked the refrigerator at the end of the second day.
In summary: It is highly questionable how this hotel managed to earn its 5-star rating with this level of service.
The location
The staff
Rooms
Todo
快適に過ごすことができた。
The Property has a good location the staff are lovely.
Breakfast was nice.
Room was small and old.
The night cleaning shift was not always made, only 1 time in 4 nights.
Bottle of water was not always refill
sehr in die Jahre gekommenes Zimmer, Lage topp, Frühstück teuer aber gut
Das Zimmer ist einer 5Stern Hotels nicht würdig. Es gibt auch kein Spa
Le personnel
Vieillot
Il personale della Reception ed il servizio di Concierge di uno standing fuori dal COMUNE. Dedizione ed attenzione massima finalizzata alla qualità del soggiorno.
Nulla tutto sopra le aspettative
Le personnel est au petit soins! La proximité de l’hôtel et du centre est fantastique!
Je dirais que les chambres sont quand même vieillissante..il y a des marques sur les meubles, les finitions des salles de bains est légère..le tuyau de douche est vraiment pas flexible.
Le reste de l’hôtel est top par contre!
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