Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Friendly staff
Cons:
Cleanliness issues
Old room conditions
High prices for value

Categories

Cleanliness
6.69
Numerous reviews indicate severe cleanliness issues, including dirty carpets and unpleasant odors.
Service
9.66
Staff was generally described as kind and attentive, providing good service.
Location
10
Several reviews praised the hotel's location, noting its convenience and accessibility.
Room Quality
7.2
Many guests noted that the rooms were outdated and in bad condition, needing renovation.
Amenities
8.65
Amenities were mentioned, with some being satisfactory, though some guests felt they could be improved.
Value for Money
7.68
The pricing was frequently mentioned as high relative to the quality and conditions noted.
Food and Beverage
8.14
Food quality received mixed feedback, with both good and poor experiences mentioned.
Overall Experience
9.19
Overall experiences varied, with many complaints balanced by several positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
Indulge in the comfort of Sofitel MyBeds and modern amenities like flat-screen TVs and unlimited Wi-Fi at our hotel on Grande Ile.

Exquisite Dining
Savor French cuisine made with local ingredients and complement your meal with fine regional wines at our restaurant. Unwind at Le Link lounge bar with a choice of cocktails and champagnes.

Convenient Facilities
Stay active at our fitness centre and host successful meetings in our well-equipped meeting rooms. Explore the nearby train station, historic sites, and boutiques easily from Sofitel Strasbourg Grande Ile.

Book now for an unforgettable experience at Sofitel Grande Ile, where luxury meets convenience in the heart of Strasbourg.

Important information:

Please note that the maximum occupancy indicated for each room type also includes children and/or babies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Location

Property Video

Guest Reviews

8.4
Based on 570 reviews
Cleanliness: 6.69
Service: 9.66
Location: 10
Room Quality: 7.2
Amenities: 8.65
Value for Money: 7.68
Food and Beverage: 8.14
Overall Experience: 9.19
L
Lucas • family_with_children • it
9
2026-08-29 • via Nuitee
S
Stefano • extended_group • it
10
Pros:

La gentilezza e la disponibilità di tutto lo staff della struttura.

Cons:

Assolutamente niente.

2026-08-29 • via Nuitee
A
aayad • family_with_children • qa
10
2026-08-29 • via Nuitee
V
Voyage et aventure • solo_traveller • fr
8
2026-08-26 • via Nuitee
A
abdulla • family_with_children • qa
8
الموقع ممتاز
Pros:

موظفين الاستقبال كانوا ودودين وخدومين خاصة فيكتور واليانور
الموقع ممتاز جدا
التكييف في الغرف الديلوكس ممتاز بعكس الاجنحة كان ضعيف جدا
وجود باركينج تحت الفندق وخدمة صف السيارة
جميع الموظفين متساعدين

Cons:

التكييف في الاجنحة ضعيف جدا في فترة الصيف

2026-08-17 • via Nuitee
M
mohammed • family_with_children • qa
7
2026-08-15 • via Nuitee
T
Tefaaa • Family
10
Wonderful stay
Pros:

I had a wonderful stay at Sofitel Strasbourg Grande Île. The highlight was definitely the Front Office team. From arrival to departure, everyone was welcoming, professional, smiling, and genuinely helpful.

A very special thanks to Sami, the Director of Rooms, for being so welcoming and helpful throughout my stay. He kindly offered me a room upgrade and even arranged a room change when I needed one, which I really appreciated.

The breakfast service was also excellent, and the team was very friendly and attentive.

The only small downside was that some of the rooms could benefit from renovation, but I was pleased to hear that renovations are planned for the future.

Overall, it was a great experience, and I will definitely come back. Sofitel Strasbourg Grande Île is now my place to stay whenever I’m in Strasbourg.

Thank you to the whole team for your warm hospitality!

2026-08-12 • via Tripadvisor
G
GoPlaces55900500900 • Couples
10
5 * staff and an amazing stay
Pros:

What can I say it has been an amazing experience from the start. I have to start with Lou on reception, she has been fabulous and so helpful on many occasions, she is a credit to the hotel. Then there is the concierge Matthias amazingly attentive and very helpful in arranging trips. What blew us away was the thoughtfulness of Lou and Matthias, it was mine and my partners birthday and they gave us such a personalised surprise in our room by creating a map of our road trip we have been on and leaving it in our room with a ribbon round but it didn't end there. We went out for dinner and came back to champagne and treats in our room. All I can say is thank you a million times for making our birthdays so special. The location is perfect, the carpark is under the hotel. We were staying in a junior suite and could not fault it. We will definitely be back.

2026-08-11 • via Tripadvisor
A
Aaref • family_with_children • ae
7
-
Pros:

The hotel itself was nice and had good potential. The smart TV in the room was excellent and very convenient to use.

Cons:

I had high expectations, but unfortunately, the reality was disappointing. The cleanliness was below expectations, with a lot of dust, the bathroom was smelly. The breakfast was very basic, with limited variety and almost no hot food apart from the omelette. Some cups and plates had an unpleasant smell and did not seem properly clean. There were too few staff members for the number of guests, which resulted in slower service.

2026-08-10 • via Nuitee
X
XavierK807 • Couples • Mondorf-les-Bains
10
One more night in Strasbourg
Pros:

As usual we got a warm welcome! Unfortunately I did an error in my booking but the reception team found me a free room which we directly could access! Always when we are in this hotel we feel like home and for us it’s the best place to stay in the city center of Strasbourg….

2026-08-09 • via Tripadvisor
T
Tobias • family_with_children • ch
9
Wir hatten einen schönen, komfortablen und ruhigen Aufenthalt an einer idealen Lage.
Pros:

Das Personal war sehr freundlich und die Lage ideal. Es hat auch alles wie informiert geklappt.

Cons:

Wir waren nur 1 Nacht da und konnten drum nicht alles nutzen und können somit auch nicht alles bewerten.

2026-08-09 • via Nuitee
N
NohaYoussef • Family • Cairo, Cairo Governorate
10
5 Stars
Pros:

I give this place 5 stars. Everything was perfect. The location is very nice, and the staff at the front desk and room management were so kind and ready to help. We would like to thank Mr. Sammy the rooms manager for his ongoing support as well.

2026-08-08 • via Tripadvisor
P
Peter • solo_traveller • de
6
2026-08-06 • via Nuitee
M
Monica • couple • ar
8
2026-08-04 • via Nuitee
C
Chris • couple • be
9
Pros:

Very friendly staff

2026-08-04 • via Nuitee
F
Francisca • solo_traveller • nl
10
Pros:

Super locatie !! Prijs/kwaliteit top en personeel echt heel goed

Cons:

Niks, als je echt iets moet zeggen prijzen bar

2026-08-04 • via Nuitee
F
Frank • couple • de
7
Lage und Freundlichkeit TOP, Ausstattung der Zimmer nicht mehr zeitgemäß.
Pros:

Zentrale Lage, freundliches Personal, saubere Zimmer, gemütliche Bar mit Außenbereich für Getränk oder Snack zwischendurch.

Cons:

Die Zimmer sind etwas in die Jahre gekommen und wirken zeitlich etwas überholt. Selbst in der Junior-Suite gab es keine Dusche, sondern eine Badewanne mit Duschtrennwand. Das ist mäßig komfortabel für den Zimmerpreis.

2026-08-03 • via Nuitee
A
Anita • couple • nl
8
Top, super verblijf
Pros:

Geweldige lokatie om van alles te ondernemen

2026-07-25 • via Nuitee
T
Thaer • family_with_children • iq
9
2026-07-25 • via Nuitee
E
Els • couple • be
8
Pros:

schitterend maar duur ontbijt

Cons:

te harde bedden

2026-07-24 • via Nuitee