Norbreck Castle Hotel Blackpool

Hotels
•
Britannia Hotels
5.8 (13526 reviews)
Queens Promenade , Blackpool , gb
+44 161 923 9122

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Poor cleanliness
Cold rooms

Categories

Cleanliness
3.76
Multiple reviews cited issues with cleanliness, including dirty pillows and stains.
Service
7.23
Service quality varied; some staff were helpful while others were rude.
Location
6.77
Location is acceptable but affected by the overall quality of the hotel.
Room Quality
4.72
Rooms reported to be cold, some with maintenance issues and discomfort.
Amenities
5.75
Amenities were limited; some guests mentioned closed facilities.
Value for Money
4.71
High price for low quality accommodations; deemed poor value.
Food and Beverage
7.26
Food quality was praised; however, prices were considered high.
Overall Experience
6.23
Overall experience mixed due to various complaints outweighing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:23

Property Description

Stunning Seafront Views:
Experience breathtaking views of Blackpool seafront from The Norbreck Castle Hotel, located just a short tram ride away from the vibrant town centre.

Luxurious Amenities:
Indulge in the hotel's sauna, spa, and 18-metre pool for a relaxing stay. The individually decorated rooms feature modern conveniences like TVs, tea/coffee facilities, and work desks, with some offering picturesque sea views.

Entertainment for All:
From traditional dining at Castles Restaurant to lively evening entertainment at Copper Face Jack’s bar, there's something for everyone. Families can enjoy the children’s splash pool, amusement arcade, and the exciting 36-seater cinema.

Book now to enjoy a memorable stay at The Norbreck Castle Hotel!

Important information:

At check-in, you should have a credit card. This may be pre-authorized by the hotel for possible extra costs during your stay.

Spindles Health & Leisure Club Prices:
Poolside Per Session: GBP 2.50 for an adult, children under 12 years of age - free of charge.
Gymnasium Per Session GBP 3.00. No under 16's permitted in the Gymnasium.

Spindles Weekly Pass (allows access to the Spindles Leisure Club for up to one week): GBP 10.00 for an adult and children over 12 years of age, poolside and under 12 years of age free of charge,
Spindles weekly Gymnasium Pass GBP 10.00 for an adult over 16 years of age. No under 16's permitted in the Gymnasium.

Towels are available for hire at a cost of GBP 1.50.

Children under 16 years of age must be accompanied by an adult and are not permitted in the gymnasium.

Swimming rations in the pool - under 12 years of age must be accompanied by a swimming adult (1 adult: 2 children), 12 - 16 years of age must be accompanied by a swimming adult (1adult: 4 children).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BLK

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 7 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.8
Based on 13526 reviews
Cleanliness: 3.76
Service: 7.23
Location: 6.77
Room Quality: 4.72
Amenities: 5.75
Value for Money: 4.71
Food and Beverage: 7.26
Overall Experience: 6.23
S
Sandra • couple • gb
8
2026-07-26 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-07-25 • via Nuitee
N
Nadine • family_with_children • gb
8
Good value for money
Cons:

Breakfast was horrible and annoying it cost me so much. I didn't eat anything.

2026-07-25 • via Nuitee
Y
York • couple • gb
1
2026-07-25 • via Nuitee
M
Mccrimmon • solo_traveller • gb
9
2026-07-25 • via Nuitee
E
Elaine • solo_traveller • gb
3
Cons:

The room wasn't clean . The bedding was marked . The beds were uncomfortable.

2026-07-25 • via Nuitee
M
melanie • couple • gb
6
pleasent
2026-07-25 • via Nuitee
J
Jade • solo_traveller • gb
7
Pros:

Cinma

Cons:

Got to pay for pool each time

2026-07-25 • via Nuitee
C
Christopher • family_with_children • gb
5
It was ok
Pros:

Building falling apart

Cons:

It was ok,entertainment was good.

2026-07-25 • via Nuitee
M
Marcos • family_with_children • gb
1
Pros:

Terrible hotel!

Cons:

Staff awful, not polite at all.

2026-07-25 • via Nuitee
C
Corrina • extended_group • gb
10
2026-07-25 • via Nuitee
W
Wendy • family_with_children • gb
1
Horendous
Cons:

Nothing would never stay again dirty rooms if i had been staying more than 1 night i would have checked out even 1 night was too long
Couldnt wait to leave

2026-07-25 • via Nuitee
L
Lyndsey • solo_traveller • gb
2
Pros:

Good views. We only checked in for a shower as having our house renovated.

Cons:

Very basic. It felt dated and not entirely clean although there was no obvious dirt. I asked if I could have a reduction in price as we would only be in the room for less than the hour. We just needed a shower. The receptionist said that they couldn't reuse the room as no housekeeping was on but a housekeeper was stood at the side of her.

2026-07-24 • via Nuitee
D
David • solo_traveller • gb
10
2026-07-24 • via Nuitee
S
Stephen • solo_traveller • gb
10
Pros:

Very nice 2nd time we've stayed

2026-07-24 • via Nuitee
R
Rawlinson • solo_traveller • gb
2
Stay At The Norbreck Castle Hotel To The North Of Blackpool
Pros:

Not a lot. The breakfast the next morning was OK-ish and the staff on breakfast-duty that morning were very helpful.

Cons:

This was, I think, the worst hotel that I have stayed at for a very, very long time!
There weren't any and I mean ANY towels in my room. There wasn't any and again I mean ANY soap in my room. There weren't any bars of soap and the liquid soap / liquid shampoo-body wash dispensers were completely empty as well.
I could not believe it and I was so in shock that I spent a significant amount of time when I first entered the room checking and checking and triple-checking that I hadn't missed either the towels or soap.
In addition the bed wasn't really comfortable and the floor of the bedroom was very dirty and hadn't had a good clean for a number of years.
In addition when I checked-out the following morning I reported all my concerns to the staff on duty and they "said the right things" eg "were sorry about that" but they didn't appear bothered to me and they did NOT offer me any reduction in the amount I paid for the room the night before.
My advice steer well clear of this very very poor hotel.

2026-07-23 • via Nuitee
I
Inderjit • solo_traveller • gb
7
2026-07-23 • via Nuitee
C
Christopher Crosby • solo_traveller • gb
10
2026-07-23 • via Nuitee
J
Jeanette • solo_traveller • gb
10
2026-07-23 • via Nuitee
P
Paul • couple • gb
3
Very uncomfortable and service was poor
Pros:

Location was good

Cons:

Unfortunately bed, pillows were awful and would not replace. Very hot room and uncomfortable

2026-07-23 • via Nuitee