Down Hall Hotel

Hotels
8.4 (1202 reviews)
Hatfield Heath , Bishops Stortford , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Clean and comfortable rooms
Cons:
Lack of vegan options
Room service delays

Categories

Cleanliness
8
Generally clean, but issues with noisy environments affect the experience.
Service
8.65
Staff are attentive and helpful, though there were some delays in room service.
Location
9.01
Beautiful location, ideal for a getaway.
Room Quality
8.46
Comfortable room with good amenities, but minor issues like slow flushing toilet.
Amenities
8.49
Good amenities including spa and sauna facilities.
Value for Money
7.95
Perceived as expensive compared to offered services.
Food and Beverage
8.3
Breakfast is very good; however, vegan options are lacking.
Overall Experience
8.37
Overall a pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:36

Property Description

Luxurious Country-House Setting
Nestled in a picturesque 110-acre estate, Down Hall Hotel & Spa offers elegant rooms with garden views and top-notch amenities.

Culinary Delights and Dining Options
Indulge in international cuisine at the modern Grill Room Restaurant, or enjoy al fresco dining at the Terrace Restaurant. Don't miss the chance to savor afternoon tea or request a delightful picnic in the hotel's grounds.

Relaxation and Wellness Facilities
Unwind at the Eden Spa with luxury treatment rooms, sauna, steam room, and a hydrotherapy pool. For fitness enthusiasts, the gym boasts innovative equipment for a rewarding workout experience.

Experience luxury and relaxation at Down Hall Hotel & Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that taxi fares to and from Stansted Airport are GBP 25 for 1 way and GBP 50 for a return journey.

The hotel recommends that dinner reservations are made before arrival. A limited service operates over Christmas and New Year.

The additional cost for children up to 12 years old includes breakfast when sharing a room with their parents.

Breakfast is GBP 10 per person if you order it the night before. Breakfast is GBP 19.50 per person when you order it on the same morning.

Please note that the property only allows dogs in certain executive rooms. Guests should contact the hotel at the time of booking to arrange their room. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8.4
Based on 1202 reviews
Cleanliness: 8
Service: 8.65
Location: 9.01
Room Quality: 8.46
Amenities: 8.49
Value for Money: 7.95
Food and Beverage: 8.3
Overall Experience: 8.37
P
Phoebe • couple • gb
10
Pros:

Gorgeous hotel. Amazing room

Cons:

Difficult to get room service/ answer from reception

2026-09-14 • via Nuitee
V
VarroTec B.V. • solo_traveller • nl
10
Pros:

Een fantastisch, stijlvol en sfeervol hotel op een locatie welke omgeven is door natuur en rust.

Cons:

N.V.T.

2026-09-07 • via Nuitee
T
Tom • family_with_children • be
10
2026-09-06 • via Nuitee
I
Iestyn • couple • gb
10
2026-09-01 • via Nuitee
A
Ajibola • solo_traveller • gb
8
Great place would stay again
Pros:

Loved the hotel, amazing grounds it was on and the nice walks you can take.

Cons:

The food don't recommend eating there at all

2026-08-29 • via Nuitee
F
Fola • solo_traveller • gb
10
2026-08-28 • via Nuitee
D
DONNA • family_with_children • gb
9
2026-08-28 • via Nuitee
S
steven • couple • gb
10
excellant
Pros:

afternoon tea excellent
service exceptional

Cons:

restaurant felt overrun and struggled to provide service. only part of the hotel i would not use again

2026-08-24 • via Nuitee
M
mitra • family_with_children • gb
3
Will not be going back at these prices!!!
Pros:

For the price we paid, the breakfast was very poor - would get a better breakfast at Premier Inn!! No choice of bread - just toast - had to queue for coffee (can't see why they didn't have 2 coffee machines!). Eggs were cold. Making an omelette would cost an extra £5.00!!!
We didn't realise we had to pay for the spa - £40.00!!!! and there were no slots

Cons:

As above

2026-08-24 • via Nuitee
R
Robin • solo_traveller • gb
9
Excellent staff and service second time stay only comment they still need to sort breakfast staff out ! As breakfast is
Pros:

Superb venue very charming and characteristic

2026-08-23 • via Nuitee
D
DTM Now Touring • solo_traveller • gb
10
Pros:

All great place to explore
Great staff
Lovely big room
Lovely areas throughout the hotel

Cons:

Maybe I was expecting too much
The cost for the room was over priced compared to other old hotels etc
The breakfast should have better and was given or asked if we could order poached fried or have your eggs done differently to the scrambled slop that was on offer

2026-08-17 • via Nuitee
L
Laura • couple • gb
10
Stunning, couldn’t recommend more
Pros:

What an incredible stay. I went with my mum as we’re from NZ and I’ve lived in London for 15 years so only get to see her occasionally and we wanted a cute little getaway. I can’t even describe how much this exceeded my expectations, such a stunning place, we had afternoon tea and Jane was an absolute delight, so knowledgeable and attentive. The whole place was stunning so we would have been perfectly happy in our original room, but we got upgraded and it was unbelievably comfortable. The trim trail is lovely. I saw 2 muntjac, a deer, and a black fox - they’re crazy rare, make up less than 0.1% of the uk fox population. All the staff are so lovely. I feel bad I didn’t get everyone’s names but the girl with the eyebrow piercing made a really lovely impression too. I feel like I’m raving like a loon, but it’s honestly deserved. Also, have the fresh peaches at breakfast if you come early August. They’re perfection. I could go on, all the little details like iced tea by the front door etc etc. just a gorgeous gorgeous place. Shall definitely be back

Cons:

Genuinely nothing, I only wish we visited during the Friday or weekend when they hold the events, but it’s a good reason to return

2026-08-13 • via Nuitee
J
John • couple • gb
5
Pros:

It had a good setting.

Cons:

The rooms do not have air conditioning which made it very uncomfortable in the current temperatures.

2026-08-09 • via Nuitee
M
Mykal • couple • gb
10
2026-08-08 • via Nuitee
I
Ingo • couple • at
2
Katastrophe man kann nicht schlafen!
Cons:

Die Zimmer sind nicht schallisoliert und die anderen Gäste sind unglaublich gut zu hören. Bis in frühen Morgenstunden war lärm. Ohne Klimaanlage sollte das Fenster offen bleiben. das geht nicht! Alles ist zu hören.

2026-08-05 • via Nuitee
M
Mohammad • solo_traveller • ae
10
Pros:

The was excellent location, the stuff were extremely friendly, I highly recommend this place

Cons:

Nothing at all

2026-08-04 • via Nuitee
C
Christopher • couple • gb
10
2026-08-03 • via Nuitee
P
Philip • couple • gb
3
Beautiful location but spoiled by the swelteringly hot room which made it impossible to sleep
Pros:

It is a beautiful hotel in a gorgeous setting.

Cons:

The hotel room was unbearably hot.

The staff are very nice and pleasant but tend to not be very good or efficient

2026-08-02 • via Nuitee
M
Martin • solo_traveller • gb
9
Enjoyable stay
Pros:

Good restaurant

Cons:

Shame I couldn’t use the spa at the property as this needed to be pre booked

2026-07-24 • via Nuitee
R
Ruth • couple • gb
4
Very disappointing - not good value for money
Pros:

Beautiful grounds and a nice big room with a good bathroom.

Cons:

The room was extremely hot and the window could only be opened a few inches. Fans were provided on request but it was still too hot to sleep. There was an old room key card under a chair which indicated poor housekeeping. The sofa was worn and poor quality. The common areas were air conditioned but the rooms were not. Our room was in a newer part of the building so there is no reason not to provide air conditioning. The breakfast was not good quality - it was in a stuffy back room and laid out in a buffet ( we passed a lovely room enroute where breakfast was been served to conference guests). Coffee was poor and from a machine and there was no option to order breakfast items other than the buffet.

2026-07-23 • via Nuitee