Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location (near old town and seafront)
Very friendly and helpful staff / excellent service
Good buffet breakfast
Valet/parking and convenient access
Quiet street despite central location
Some renovated/nice rooms with balconies
Cons:
Small/outdated rooms and tiny bathrooms
Cleanliness concerns (carpet, humidity, damp in rooms)
Missing toiletries / empty minibar / faulty tea machine
Weak AC in some rooms
High price / poor value for money (expensive parking)
Poor soundproofing for some rooms

Categories

Cleanliness
6.5
Mixed to negative comments: some guests reported damp/very humid rooms, wet wardrobes and sheets, and discomfort with carpeted rooms (described as unhygienic), though other guests noted rooms were clean.
Service
10
Consistently praised: staff repeatedly described as very friendly, welcoming and helpful (reception, valet, parking attendants), with multiple guests explicitly commending service and willingness to resolve issues.
Location
10
Uniformly excellent: repeatedly described as superb/perfect/very central, close to the old town and seafront and within easy walking distance of attractions.
Room Quality
7.1
Mixed but leaning negative: many guests found rooms small, somewhat outdated, with small bathrooms and issues (some requested extra mattress toppers; terrace rooms may be less private). Several reviews mention tiny bathrooms and lack of modern walk-in showers.
Amenities
6.5
Negative mentions: missing toiletries (shampoo/slippers/robes/lotion), empty minibar in some 'superior' rooms, tea machine/b kettle not working for some guests, and weak AC reported by at least one guest.
Value for Money
7.6
Mixed: multiple guests felt the hotel was overpriced for its standing (complaints about high parking fees and perceived overpricing), but some guests accepted the cost given the prime location and service.
Food and Beverage
9.5
Generally positive: breakfast described frequently as good or very good compared with similar hotels (terms like 'quite good', 'buffet good', 'wspaniałe śniadanie'), though a few guests found it only 'okay' or limited.
Overall Experience
10
Overall positive: many guests would return and highlight the combination of superb location and excellent staff as the main reasons for a very positive stay, despite noted issues with rooms/amenities and some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:36

Property Description

Design Hotel in the Heart of Nice
Best Western Plus Hôtel Massena Nice offers a stylish retreat just steps away from the beach. The air-conditioned rooms with modern amenities ensure a comfortable stay, while the proximity to Nice's Old Town and transportation makes it a convenient choice for travelers.

Luxurious Room Features
Indulge in the comfort of minibars, tea/coffee facilities, and some rooms with balconies or terraces. The added touch of bathrobes in most private bathrooms enhances the upscale experience.

Convenient Dining and Location
Start your day with an American buffet breakfast and unwind with a drink at the hotel bar. Explore nearby attractions like the Promenade du Paillon garden and enjoy easy access to the airport from the bus stop within walking distance.

Book your stay at Best Western Plus Hôtel Massena Nice for a memorable experience in the heart of the French Riviera.

Important information:

Baby cots are only available in the deluxe and privilege rooms.

Please note that pets cannot be accommodated in the Junior Suite.

The hotel reserves the right to pre-authorize your credit card prior to arrival.

Upon check-in, guests must present the credit card used for reservation and one of the guests must be the credit card holder.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

8.4
Based on 5904 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 7.1
Amenities: 6.5
Value for Money: 7.6
Food and Beverage: 9.5
Overall Experience: 10
J
Jose Antonio • couple • cl
9
Pros:

La ubicación es excelente. Y las piezas amplias y muy buenas

Cons:

Por ejemplo el refrigerador no tenía ni una agua mineral ni Coca Cola. No tiene enchufes en los veladores ni en el baño. No tiene bar ni comedor para pedir algo. Si tiene el del desayuno pero solo para eso. Para ser un hotel de 4 estrellas todo esto no puede faltar

2026-09-18 • via Nuitee
M
Monika • couple • ch
8
2026-09-17 • via Nuitee
L
Linda • couple • gb
9
Excellent
Pros:

Lovely staff andbrilliant location

2026-09-17 • via Nuitee
A
Alicia • solo_traveller • ar
8
Pros:

good location

Cons:

yes

2026-09-17 • via Nuitee
D
Daniel Alejandro • couple • ar
10
2026-09-16 • via Nuitee
K
Kirstin • couple • au
10
2026-09-16 • via Nuitee
K
Kirstin • couple • au
10
2026-09-16 • via Nuitee
M
MOHAMED • couple • eg
8
2026-09-15 • via Nuitee
F
Finnur A P • solo_traveller • is
7
2026-09-14 • via Nuitee
A
aaaa • family_with_children • ro
7
2026-09-14 • via Nuitee
K
Kamal • couple • us
10
Central, accessible, comfortable, quiet hotel.
Pros:

Hotel is within 9 minute walking distance to all the key spots and the tram is couple minutes away. Rooms are large spacious and the balcony is nice, Hotel staff is outstanding and extremely helpful. One feature I truly like is that the shower and toilette are in separate rooms adjacent to each other.

Cons:

Avoid the Cafe Gioffredo across the street because the food is below average and the staff is loud. It has no connection to the hotel. Offering a tip.

2026-09-13 • via Nuitee
K
KUEI-HSIANG • family_with_children • tw
10
2026-09-13 • via Nuitee
I
Işık • couple • tr
9
2026-09-12 • via Nuitee
N
Noor • couple • lb
7
2026-09-12 • via Nuitee
M
Mohamed el ghazi • couple • dz
8
Magnifique
Pros:

L’emplacement et la gentillesse du personnels

Cons:

Rien

2026-09-12 • via Nuitee
S
Sophie • solo_traveller • fr
8
Très bien dans l’ensemble, malgré une connexion Internet qui fonctionne au ralenti...
Pros:

Bel hôtel, très propre, avec un personnel très agréable et professionnel. La chambre était confortable et bien équipée, avec notamment un plateau d’accueil très appréciable.

Cons:

La connexion Wi-Fi gratuite ne fonctionnait pas et, au 5ᵉ étage, j’avais à peine de la 5G. Concernant le petit-déjeuner, je n’ai pas vraiment trouvé la qualité à la hauteur de l’établissement (mais cela reste bien sûr une question de goût). En revanche, la quantité était bien au rendez-vous.

2026-09-11 • via Nuitee
V
viacheslav • couple • ru
5
Очень "уставший" отель
Pros:

Хорошее расположение. Вполне приемлимые завтраки. Хороший персонал на рецепшен.

Cons:

Номера требуют кардинального ремонта. Состояние дверей, стен - просто удручающее. Отдельные элементы интерьера (видимо добавлены в целях освежить интерьер) конечно ситуацию не спасают. Очень древняя система кондиционирования (работала, но только в одном режиме). Комары каждый день в номере!!! Они явно не с улицы, а живут в системе вентиляции.
Это близко не 4 звезды по состоянию номеров. (даже не 3).

2026-09-11 • via Nuitee
J
jeannot • couple • lu
8
2026-09-10 • via Nuitee
J
Jutta • extended_group • de
9
Pros:

Das Hotel liegt sehr zentral und die Altstadt und der Strand sind zu Fuß zu erreichen. Der Flughafen ist mit dem öffentlichen Nahverkehr schnell und preiswert zu erreichen.
Das Personal im Hotel ist sehr zuvorkommend und freundlich. Ich werde gerne wieder kommen.

2026-09-10 • via Nuitee
P
Patricia • extended_group • ca
9
Had a wonderful stay. Would highly recommend. Wonderful staff, location, and breakfast.
Pros:

Breakfast was fantastic! Staff was wonderful and location was perfect.

Cons:

Water temperature in shower was not consistent.

2026-09-10 • via Nuitee