Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location (near Massena square, tram, beach, restaurants)
Very friendly and helpful staff (several mentions of exceptional service/Tatiana)
Good, varied breakfast reported by many guests
Clean rooms and some with terraces
Convenient valet/parking service available
Helpful/attentive front-desk reception for many guests
Cons:
Some rooms are small and heating issues reported
Uncomfortable triple room sofa-bed mentioned
Parking policy/valet led to damage and accessibility complaints
Bathroom hygiene concerns in a few reviews
Limited vegan breakfast options / occasional poor refill of breakfast items
Isolated incidents of mosquitoes in a room

Categories

Cleanliness
7.5
Mostly reported as clean and well-kept, but a few reviews mention bathroom hygiene issues and a mosquito problem in a room.
Service
8.9
Staff repeatedly praised as very helpful and friendly (notably mentions of Tatiana and attentive service/concierge). A few guests reported inconsistent help with parking/access.
Location
9.1
Consistently described as excellent/ideal — central, close to Massena square, tram, beach and restaurants; very convenient for sightseeing.
Room Quality
7.8
Rooms often described as nice (some with terraces) and comfortable, but reports of small rooms, cold heating, and an uncomfortable triple room sofa-bed.
Amenities
7.6
Valet parking and services available and often praised, but there are complaints about parking policy, damage incidents, lack of bidet and limited specific amenities (e.g., vegan breakfast options).
Value for Money
8
Many guests felt the hotel offered good value given location and service, though extra costs (parking, breakfast) and some room shortcomings made it feel expensive to a few.
Food and Beverage
8.6
Breakfast is frequently described as varied, abundant and excellent; a minority note poor refill/selection at times and lack of vegan sweet options.
Overall Experience
8.9
Overall very positive stays with multiple guests calling the stay perfect or memorable, thanks to location, breakfast and standout staff; isolated operational issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Design Hotel in the Heart of Nice
Best Western Plus Hôtel Massena Nice offers a stylish retreat just steps away from the beach. The air-conditioned rooms with modern amenities ensure a comfortable stay, while the proximity to Nice's Old Town and transportation makes it a convenient choice for travelers.

Luxurious Room Features
Indulge in the comfort of minibars, tea/coffee facilities, and some rooms with balconies or terraces. The added touch of bathrobes in most private bathrooms enhances the upscale experience.

Convenient Dining and Location
Start your day with an American buffet breakfast and unwind with a drink at the hotel bar. Explore nearby attractions like the Promenade du Paillon garden and enjoy easy access to the airport from the bus stop within walking distance.

Book your stay at Best Western Plus Hôtel Massena Nice for a memorable experience in the heart of the French Riviera.

Important information:

Baby cots are only available in the deluxe and privilege rooms.

Please note that pets cannot be accommodated in the Junior Suite.

The hotel reserves the right to pre-authorize your credit card prior to arrival.

Upon check-in, guests must present the credit card used for reservation and one of the guests must be the credit card holder.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

8.3
Based on 5876 reviews
Cleanliness: 7.5
Service: 8.9
Location: 9.1
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 8.9
M
Mario • solo_traveller • us
10
2026-10-31 • via Nuitee
F
frederic • couple • fr
10
Pros:

L accueil, l emplacement, le surclassement, le petit déjeuner

Cons:

Rien

2026-10-31 • via Nuitee
D
Daniel • family_with_children • pe
10
Pros:

Ubicación perfecta cerca a todo.
Habitaciónes grandes.
Buen desayuno variado

Cons:

Nada.

2026-10-31 • via Nuitee
G
geraldine • extended_group • fr
10
Plus jamais une chambre au triple
Pros:

l’ emplacement

Cons:

la chambre triple avec in canapé lit … tres incorfotable … dommage.

2026-10-30 • via Nuitee
A
Agata • couple • it
4
2026-10-29 • via Nuitee
Q
QIONGMIAO • extended_group • fr
10
2026-10-29 • via Nuitee
M
Marisol • couple • it
3
Interessante
Pros:

La posizione

Cons:

La camera

2026-10-29 • via Nuitee
E
Eitan • family_with_children • il
9
Pros:

מיקום מושלם, נעים נקי וצוות שירותי, שרותי החניה ממש אחלה

Cons:

חדר קצת קטן וקצת יקר לטעמי

2026-10-28 • via Nuitee
K
Kolya4522 • solo_traveller • fr
10
2026-10-28 • via Nuitee
P
Philippe • couple • ch
10
Séjour parfait
Pros:

Très bel hôtel, emplacement très pratique pour visiter Nice, personnel compétent et bienveillant, service voiturier, petit-déjeûner varié et abondant, magnifique chambre avec terrasse. Un réel plaisir d'y séjourner.

2026-10-26 • via Nuitee
F
Firma • couple • at
10
Das einzigartige Personal und die Lage machte es zum unvergesslichen Aufenthalt 👌🏻♥️!!!
Pros:

Das Frühstück war hervorragend, das gesamte Personal außergewöhnlich nett und hilfsbereit, ganz hervorzuheben ist Frau Tatiana mit ihrer unendlichen Freundlichkeit und Bemühtheit, wirklich großartig. Ich hatte während unseres Aufenthaltes Geburtstag und Frau Tatiana hat diesen Tag für mich unvergesslich gemacht ♥️♥️!!
Das Hotel liegt super zentral, besser geht es gar nicht. Man ist von dort überall in kürzester Zeit, egal ob Strand, zum Essen oder Flanieren. Die Straßenbahnhaltestelle ist um die Ecke. Die Zimmer sind sehr sauber und ruhig, unseres war noch dazu mit Terrasse, ein Traum.

2026-10-25 • via Nuitee
R
Renata • extended_group • it
8
Comunque sia, da rifare !
Pros:

L’accoglienza

Cons:

L’assenza di bidet, il fatto cge il
Wc è collicato in uno stanzino.
L’assenza di colazione vegan dolce.

2026-10-25 • via Nuitee
R
Raoul • couple • ch
8
2026-10-24 • via Nuitee
T
Thibault • solo_traveller • fr
9
2026-10-24 • via Nuitee
A
Afsoun • extended_group • pt
10
Parfait
Pros:

Accueil,petit déjeuner, l’emplacement, la dimension des chambres

Cons:

Rien à signaler

2026-10-23 • via Nuitee
L
Lee • couple • kr
5
위치는 좋으나 많이 아쉬웠던 Bestwestern Messena Hotel
Pros:

Massena 광장과 가까워서 위치가 좋음. 아침식사 괜찮음.

Cons:

이틀동안 Vallet parking 비용으로 72 유로를 냈는데 차를 찾고 보니 운전석 문에 흠집이 나 있었음. 그런지도 모르고 팁도 줬었는데...차 문을 열면서 기둥이나 다른 차에 문을 찍은 흔적이 있음. 호텔을 떠난 후에야 확인하여 항의도 할 수 없었음. 호텔 바로 앞 주차장이 있는데 운전자가 주차를 못하고 Vallet parking을 이용해야 하는 정책을 수정해야 함. Google map 과 Waze 모두 호텔 앞 도로가 갈 수 없다고 표시되어 호텔 앞 도착이 어려웠음에도 직원 누구도 도움을 주지 못했음. 호텔 푸론트까지 가서 도움을 호소했지만 호텔 접근 방법을 제대로 알려주지 않았음.호텔 방 안에 모기가 있어서 지내기 힘들었음. 10월 말 조금 추웠는데 호텔 방 안 난방이 전혀 안됨. 직원들이 친절하다고 할 수 없음.

2026-10-23 • via Nuitee
R
Rudolf • couple • ch
8
2026-10-23 • via Nuitee
J
judit • couple • es
10
2026-10-22 • via Nuitee
P
philippe • extended_group • fr
10
2026-10-22 • via Nuitee
C
Ceyda • couple • tr
10
2026-10-22 • via Nuitee