Excelsior Hotel Ernst am Dom

Hotels
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The Leading Hotels of the World
9.2 (546 reviews)
Domplatz / Trankgasse 1-5 , Cologne , de

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful rooms
Friendly and helpful staff
Cons:
Limited breakfast choice
Value for money concerns

Categories

Cleanliness
9.41
Overall cleanliness was mentioned positively in multiple reviews.
Service
9.88
Staff were described as friendly and helpful, enhancing the service experience.
Location
9.42
The location is excellent, with proximity to major attractions noted in several reviews.
Room Quality
9.37
Rooms were consistently described as beautiful and well-equipped.
Amenities
8.9
Amenities like a minibar and breakfast were generally well-received, but there were some limitations noted.
Value for Money
8.36
Some guests felt that the value did not fully align with the price paid.
Food and Beverage
8.91
Breakfast received mixed reviews, but overall food quality was rated highly.
Overall Experience
9.38
The overall experience was very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:38

Property Description

Luxury 5-Star Hotel with Award-Winning Cuisine

Elegant Rooms with Free Minibar: Enjoy spacious rooms with air conditioning, satellite TV, and marble-style bathrooms. Free minibar included!

Fine Dining and Entertainment: Indulge in Michelin-starred Asian cuisine at taku, innovative French dishes at Hanse Stube, and unwind at the Piano Bar with live music and a cigar lounge.

Complimentary Gym and Saunas: Stay active with free access to the gym and relax in the saunas daily.

Experience luxury and excellence at Excelsior Hotel Ernst am Dom. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

9.2
Based on 546 reviews
Cleanliness: 9.41
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.38
M
Markus • solo_traveller • ch
6
2026-05-21 • via Nuitee
N
nadia • couple • sa
10
2026-05-15 • via Nuitee
R
Ralph • couple • de
10
2026-05-14 • via Nuitee
A
Ahmed .Shams • solo_traveller • eg
8
2026-05-11 • via Nuitee
J
Jemima • solo_traveller • au
10
2026-05-10 • via Nuitee
J
johnhmcneill • Couples • Charleston, South Carolina
10
Wonderful Hotel and staff
Pros:

Hotel and staff were amazing. Staff went over and beyond on every request. Wonderful place to stay in Cologne.

2026-05-06 • via Tripadvisor
H
Howard • extended_group • us
10
2026-05-06 • via Nuitee
J
jesse • couple • nl
9
Prima hotel, locatie super, alleen vrij verwarrend om via de goede richting bij het hotel te komen.
2026-05-04 • via Nuitee
D
Daniel • couple • es
10
Very nice
Pros:

Location is perfect, the service is very good and the bed is very comfortable

2026-05-01 • via Nuitee
R
Regina • couple • de
8
2026-04-28 • via Nuitee
D
Diana • couple • de
9
Mitten im Zentrum von Köln
Pros:

Ein sehr gutes 5 Sterne Haus.

Cons:

Im Zimmer gab es starken Geruch.

2026-04-27 • via Nuitee
W
Wai-Yin • couple • sg
8
Pros:

Great location right next to the cathedral and within short walking distance to the Philharmonie, and many other sights

Cons:

I wish the hotel was a bit more environmentally friendly by using LED lights. Policy of alternate days of towel changes is great but not practised until we reminded them

2026-04-25 • via Nuitee
A
alin Moldovan • solo_traveller • ie
8
Pros:

Location, breakfast

Cons:

Shower needs updating badly, also pillows not comfortable

2026-04-23 • via Nuitee
F
fulin • couple • tr
9
Konumu daha güzel olamaz.
Pros:

Konumu müthiş , olanakları çok iyi.
Türk çalışan Ramazan Bey çok ilgiliydi. Ayrıca akşam üstü ihtiyaç varmı diye odaya gelen görevli küçük çocuk çok kibar nazik ve yardımseverdi . Onu çok sevdik.

Cons:

Kahvaltı bize göre değildi fakat çalışanlar çok yardımseverdi . Odam katedrale bakmıyordu maalesef.

2026-04-23 • via Nuitee
N
Nawaf • couple • sa
6
2026-04-21 • via Nuitee
C
Caroline • couple • es
7
Es war in Ordnung, haben uns wohlgefühlt, hatten uns aber mehr versprochen
Pros:

Personal war sehr freundlich, Hotel sehr sauber

Cons:

Sehr kleiner Spabereich, Preis-Leistung hat nicht so gepasst

2026-04-19 • via Nuitee
G
Gerritsen • solo_traveller • nl
9
2026-04-18 • via Nuitee
T
tarekj680 • NONE
10
Wonderful
Pros:

Wonderful First Class Experience .
Professionalism , Attention , follow up .
One of the best Hotels we've stayed in .

2026-04-17 • via Tripadvisor
H
Heinrich • couple • de
10
Ein tolles Erlebnis!
Pros:

Ein tolles, traditionswürdiges und gepflegtes Hotel. Ein Erlebnis!

2026-04-16 • via Nuitee
C
Carole • solo_traveller • lu
9
2026-04-13 • via Nuitee