Condado Palm Inn San Juan, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.1 (1170 reviews)
55 Condado Avenue , San Juan , PR
+1 787-721-9500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly, attentive staff
Good pool/jacuzzi area when clean and gym open 24hr
Some clean and comfortable rooms reported
Cons:
Cleanliness issues (dirty curtains/lamps, sand in pool/jacuzzi, unclean rooms)
Room problems (AC not cooling, uncomfortable beds, door/security concerns)
Pool/jacuzzi maintenance and broken jets
Breakfast limited/repetitive and occasional poor service; perceived high price and extra parking cost

Categories

Cleanliness
6.8
Multiple reports of dirty lamp shades, filthy curtains, sand in pool/jacuzzi and crusty buildup; several guests said rooms were not cleaned regularly.
Service
9.7
Staff repeatedly described as friendly, attentive and helpful, though housekeeping reliability was inconsistent and some requests required follow-up.
Location
9.9
Frequently praised as central and convenient with good views; a few guests noted it is not directly on the beach as images imply.
Room Quality
7
Mixed reports: some rooms comfortable, but several mentions of AC not cooling, uncomfortable mattresses, door/security issues and cleanliness problems in rooms.
Amenities
7.2
Pool and hot tub issues cited (sand, broken jets, cleanliness crust), though gym and pool area were appreciated by some guests.
Value for Money
7
Several guests felt price was high (one called it elevated); additional costs (parking) and lack of included breakfast lowered perceived value.
Food and Beverage
7.4
Breakfast was criticized as repetitive and sometimes salty with poor service; some praise for food/service exists but F&B received mixed-to-negative notes.
Overall Experience
9.8
Overall many guests reported excellent stays praising service, location and facilities, but several stays were disappointing due to cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Prime Location near the Beach
Located just a block from the beach, Best Western Plus Condado Palm Inn & Suites offers the perfect beach getaway.

Luxurious Amenities
Enjoy a sun terrace with a heated swimming pool, free Wi-Fi, and excellent service. The air-conditioned rooms and suites feature modern amenities like flat-screen TVs, coffee makers, and private bathrooms.

Convenience and Comfort
With free bike rentals, a Beach Club, 24-hour gym, and business center, this hotel ensures a comfortable stay. Additionally, the Event Facilities and concierge services cater to all your needs.

Experience the best of Condado at Best Western Plus Condado Palm Inn & Suites. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Location

Guest Reviews

8.1
Based on 1170 reviews
Cleanliness: 6.8
Service: 9.7
Location: 9.9
Room Quality: 7
Amenities: 7.2
Value for Money: 7
Food and Beverage: 7.4
Overall Experience: 9.8
R
Rebecca • couple • us
4
Will not stay again.
Pros:

Nothing special

Cons:

The room, the lamp shade was dirty, the curtain was filthy, the pool and hot tub were filled with sand. The hot tub jets 3 were not working. The beds were not made had to ask staff everyday after getting back to make them for the next day. Had to ask for extra towels.

2026-10-20 • via Nuitee
J
Joshua • couple • us
10
2026-10-17 • via Nuitee
A
Alejandra • couple • us
10
Pros:

Locación, y comodidad

2026-10-17 • via Nuitee
M
Mari • solo_traveller • pr
1
2026-10-16 • via Nuitee
M
MARIA GUADALUPE • solo_traveller • mx
10
Pros:

Esta genial. Muy bien ubicado. Lastima que no hay desayuno.

2026-10-12 • via Nuitee
N
Nubia • family_with_children • pr
10
Recomendado a 100%!!!
Pros:

Todo estuvo excelente, volveré a hospedarme pronto. Nos encantó todo: servicio, limpieza,
comida, área de piscina/jacuzzi y Gym 24hr.

Cons:

Podría mejorar las almohadas, ya que no eran muy cómodas.

2026-10-12 • via Nuitee
M
Marcello • extended_group • it
8
nice stay
Pros:

the hotel was ok. the room was clean and confortable

Cons:

probably the breakfast choices

2026-10-08 • via Nuitee
M
Mari • solo_traveller • pr
4
2026-09-19 • via Nuitee
D
Daniela • couple • co
7
2026-09-15 • via Nuitee
J
JOEL • solo_traveller • us
7
2026-09-12 • via Nuitee
M
MELISSA • family_with_children • pr
10
Excelente
Pros:

The employees always had great attitude and willing to help

Cons:

N/A I LIKED EVERYTHING

2026-09-10 • via Nuitee
B
Bolivar • family_with_children • do
10
2026-09-07 • via Nuitee
D
Dopico Marful • extended_group • es
10
2026-09-06 • via Nuitee
A
Anadey • solo_traveller • pa
8
2026-09-06 • via Nuitee
P
Patson • solo_traveller • ai
10
It was in walking Distance for my Doctors Appointment
2026-09-04 • via Nuitee
J
John-Charles • couple • us
10
Overall good experience.
Pros:

Staff was friendly and helpful. Overall good experience.

Cons:

Surprised I couldn't access my Netflix or Prime account.

2026-09-04 • via Nuitee
V
Viankaliz • solo_traveller • pr
10
Pros:

Servicio excelente.

2026-09-02 • via Nuitee
M
monica • solo_traveller • pr
7
2026-08-31 • via Nuitee
W
Wilmary • couple • us
10
Excelente
Pros:

La ubicación y trato

2026-08-31 • via Nuitee
I
Ines • solo_traveller • us
10
Espectacular
Pros:

Súper

Cons:

Céntrico

2026-08-31 • via Nuitee