Kimpton Hotel Enso by IHG

Hotels
•
Kimpton Hotels
8.7 (587 reviews)
1800 Sutter Street , San Francisco , US
+1 415-921-4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Overpriced
Slow WiFi
Limited dining options

Categories

Cleanliness
8.71
Room was nice and clean; some comments about hallway cleaning.
Service
9.18
Staff described as accommodating, friendly, and remembered anniversaries.
Location
9.42
Great location; within walking distance to shopping and sites.
Room Quality
8.87
Nice rooms with good facilities, some dated aspects mentioned.
Amenities
9
Happy hour and coffee station appreciated; some missing dining options.
Value for Money
7.36
Comments about the hotel feeling overpriced and average relative to cost.
Food and Beverage
7.91
Breakfast received poor feedback, limited options in the restaurant.
Overall Experience
9.18
Overall great experiences; some guests would stay again despite drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodations
Kimpton Enso Hotel, nestled in vibrant Japantown, offers spacious rooms adorned with Japanese art and modern amenities like flat-screen TVs and mini-refrigerators.

Culinary Delights
Indulge in a culinary journey at the on-site restaurant and explore the array of Japanese restaurants, sushi bars, and cafes just steps away from the hotel.

Convenient Location
With the Fillmore District and Union Square within walking distance, Kimpton Enso Hotel provides easy access to boutique shops, cinemas, and downtown attractions.

Experience the charm of Japantown at Kimpton Enso Hotel - book your stay now for an unforgettable San Francisco getaway.

Important information:

Please note that an additional charge of USD 500 will apply for early check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Video

Guest Reviews

8.7
Based on 587 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.42
Room Quality: 8.87
Amenities: 9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 9.18
S
Shelli • couple • us
8
Overall we enjoyed our stay here.
Pros:

Good location, clean room, clean sheets, good customer service, 2 long dressing mirrors

Cons:

Shower door wouldn’t close all the way, making shower uncomfortable trying not to leak water everywhere. Only 2 glasses in the room, had to go buy disposable cups for rinsing mouths and drinks. Stains on bathroom shelf below mirror, made bathroom feel a little dirty.

2026-09-15 • via Nuitee
H
Hamid • family_with_children • us
9
Overall we were happy to stay here.
Pros:

We liked the room service, the shower, and the bed mattress quality

2026-09-04 • via Nuitee
C
Cody • couple • us
10
2026-08-31 • via Nuitee
N
Nora • couple • us
10
Perfect location in Japantown with parking
Pros:

This is a lovely hotel right near JapanTown with large rooms, nice amenities, an accommodating staff, parking and a Tesla charger. Everything we needed for a weekend away in San Francisco

Cons:

Nothing

2026-08-30 • via Nuitee
C
Christian • couple • de
8
2026-08-27 • via Nuitee
M
mann • solo_traveller • il
9
Pros:

Safe location near Japan town. Attentive staff. Modern and clean room.

Cons:

We got ground floor which was actually below street level, due to the hilly location. The parking was very expensive. 55$ a day

2026-08-22 • via Nuitee
K
Kali • extended_group • us
10
2026-08-22 • via Nuitee
J
Jose • solo_traveller • ar
8
Pros:

Good location in Japantown close to Pacific Heights, very attentive staff, pet-friendly.

Cons:

Not the best value for money.

2026-08-20 • via Nuitee
M
Mehdi • solo_traveller • fr
10
Pros:

Hotel fidèle a sa description.
Très bel hotel, personnel globalement très accueillant.
Prestations au top.
Merci

2026-08-17 • via Nuitee
N
Nefeli • family_with_children • it
9
2026-08-17 • via Nuitee
S
Stanley • family_with_children • us
10
2026-08-16 • via Nuitee
R
Rosemary • couple • us
6
The hotel was not a 4 star hotel in my book. That being said, it was clean and the staff were pleasant and responsive.
Pros:

Location-close to the Spanish consulate
The restaurant upstairs was nice. I just had tea there one evening but the waitstaff was attentive and the place was attractive

Cons:

I did not think the property was a 4 star hotel. I have stayed at other 4 star hotels through Booking and this missed the mark.
It reminded me of a Hampton Inn. Clean but bare bones

2026-08-14 • via Nuitee
A
Alexandra • family_with_children • be
9
2026-08-07 • via Nuitee
H
Hana • family_with_children • cz
6
Pros:

Good location in Japantown

Cons:

Room was very smelly and it is not possible to open window more than 5 cm. The windows in the building are blocked on purpose. That makes the whole hotel unventilated and smelly damaging the overall impression a lot.

2026-08-06 • via Nuitee
B
Beizhi • family_with_children • cn
9
Overall it is a nice place to stay.
Pros:

The cleanness of the room!

Cons:

No bath tub available, no breakfast in hotel building.

2026-08-05 • via Nuitee
S
star0831 • solo_traveller • tw
9
2026-08-03 • via Nuitee
N
Nickole • family_with_children • us
9
Definitely booking here and I will stay again.
Pros:

Very clean and remodeled in good taste. The building is old but everything was very nice and updated inside. It was in a perfect location, we were very close to restaurants, shopping even a convenience store.

Cons:

I’d say if you are a light sleeper bring ear plugs. Not that it’s super noisy but the walls are thin. I’m use to sleeping in a city so it didn’t bother me at all but I could hear if a door opened and closed.

2026-07-22 • via Nuitee
E
Eray • solo_traveller • ie
8
Pros:

Location was amazing

2026-07-20 • via Nuitee
J
Janet • family_with_children • us
7
Can't Be Beat Location and Morning Coffee!
Pros:

The staff was very nice and the location couldn't be beat! The coffee in the morning was SO welcomed and there were so many places we could visit within walking distance.

Cons:

The lobby was very small and we needed more lighting in the room. We were a bit cramped with four people but it was totally manageable and we loved having the balcony!

2026-07-20 • via Nuitee
A
Abbey Acosta • couple • us
10
Pros:

Location

Cons:

Reserved and paid for parking but one night we did not have spot!

2026-07-19 • via Nuitee