Kimpton Hotel Enso by IHG

Hotels
Kimpton Hotels
8.7 (568 reviews)
1800 Sutter Street , San Francisco , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Overpriced
Slow WiFi
Limited dining options

Categories

Cleanliness
8.71
Room was nice and clean; some comments about hallway cleaning.
Service
9.18
Staff described as accommodating, friendly, and remembered anniversaries.
Location
9.42
Great location; within walking distance to shopping and sites.
Room Quality
8.87
Nice rooms with good facilities, some dated aspects mentioned.
Amenities
9
Happy hour and coffee station appreciated; some missing dining options.
Value for Money
7.36
Comments about the hotel feeling overpriced and average relative to cost.
Food and Beverage
7.91
Breakfast received poor feedback, limited options in the restaurant.
Overall Experience
9.18
Overall great experiences; some guests would stay again despite drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodations
Kimpton Enso Hotel, nestled in vibrant Japantown, offers spacious rooms adorned with Japanese art and modern amenities like flat-screen TVs and mini-refrigerators.

Culinary Delights
Indulge in a culinary journey at the on-site restaurant and explore the array of Japanese restaurants, sushi bars, and cafes just steps away from the hotel.

Convenient Location
With the Fillmore District and Union Square within walking distance, Kimpton Enso Hotel provides easy access to boutique shops, cinemas, and downtown attractions.

Experience the charm of Japantown at Kimpton Enso Hotel - book your stay now for an unforgettable San Francisco getaway.

Important information:

Please note that an additional charge of USD 500 will apply for early check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 49 per day.

Location

Guest Reviews

8.7
Based on 568 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.42
Room Quality: 8.87
Amenities: 9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 9.18
N
Nickole family_with_children us
9
Definitely booking here and I will stay again.
Pros:

Very clean and remodeled in good taste. The building is old but everything was very nice and updated inside. It was in a perfect location, we were very close to restaurants, shopping even a convenience store.

Cons:

I’d say if you are a light sleeper bring ear plugs. Not that it’s super noisy but the walls are thin. I’m use to sleeping in a city so it didn’t bother me at all but I could hear if a door opened and closed.

2026-07-22 via Nuitee
J
Janet family_with_children us
7
Can't Be Beat Location and Morning Coffee!
Pros:

The staff was very nice and the location couldn't be beat! The coffee in the morning was SO welcomed and there were so many places we could visit within walking distance.

Cons:

The lobby was very small and we needed more lighting in the room. We were a bit cramped with four people but it was totally manageable and we loved having the balcony!

2026-07-20 via Nuitee
E
Eray solo_traveller ie
8
Pros:

Location was amazing

2026-07-20 via Nuitee
A
Abbey Acosta couple us
10
Pros:

Location

Cons:

Reserved and paid for parking but one night we did not have spot!

2026-07-19 via Nuitee
M
Michael solo_traveller us
6
Pretty nice but also pretty expensive. Why not just go somewhere else?
Pros:

Location and interior refurbishment.

Cons:

1). Price is way too high. Was not up to $300 per night by the time everything was paid.

2). Staff in restaurant was among the worst I have ever experienced! Long wait, not attention to guests, guests getting silverware and table water for themselves while the server was lost in space.

2026-07-18 via Nuitee
T
Teresa family_with_children us
7
Great facility, unfortunately, had a bad experience on second night due to someone’s pet searching that the wall/doo
2026-07-14 via Nuitee
K
Kateryna couple ua
9
2026-07-12 via Nuitee
A
Anke couple gb
8
Pleasant hotel close to Fillmore Street
Pros:

We booked two rooms.They were spacious and clean.The Reception staff were very friendly. We liked the location close to Fillmore Street. Free morning coffee and tea was appreciated. The price was reasonable. We were initially allocated a room that was noisy but then reallocated to a quieter room. The garage gets booked up quickly but we there is a large car pack in the Japan Centre, which is in very short walking distance.

2026-07-09 via Nuitee
R
Rochelle couple us
6
Nice comfortable stay
Pros:

I liked how clean the bathroom and room was and how accommodating the staff are.

Cons:

The shower was a bit of a weird situation. I couldn’t take a shower without getting water everywhere because of the door - it didn’t close properly.

2026-07-05 via Nuitee
L
Linda couple us
2
Pros:

This Hotel does not live up to the Kimpton Brand!

2026-07-01 via Nuitee
J
J462NWcarlosc Friends getaway
10
Highly recommend this hotel.
Pros:

We stayed at TWO different hotels during out visit an this one was the BEST one!
Fist time staying at a VOCO hotel and we will be back.

My check- in experience was great, the lobby was clean and the room set up was AMAZING! Our guest room was clean and the amenities were great.

Keep up the good work!

2026-06-16 via Tripadvisor
M
Mimi couple us
9
Friendly and helpful staff. Clean and comfortable. Convenient location to explore Japan Town
Pros:

The convenience to explore Japan Town within walking distance and the comfort of the rooms. Safe underground garage

Cons:

No signage of the breakfast area and bar. And operating hours of the bar was none existent. The hotel's website needs to be updated on food places that are in the area. The few listed no longer exist/closed down.
Breakfast was mentioned it's Thai influenced but nothing on the breakfast menu is Thai influence. More of standard American breakfast.
The room I selected mentioned sound proof and it wasn't really a sound proof room. Could hear our next door neighbors and people walking past the room.

2026-06-13 via Nuitee
C
Canovic solo_traveller ch
10
2026-06-07 via Nuitee
E
ELENA solo_traveller us
8
Pros:

Location

Cons:

No slippers and bathrobe

2026-06-07 via Nuitee
A
Angelina solo_traveller us
10
Pros:

Armani, great personality, very nice and welcoming.

2026-06-02 via Nuitee
C
Caitlyn solo_traveller us
10
Clean, comfortable, good coffee, great location. Thank you
Pros:

Perfect location!

2026-06-01 via Nuitee
S
Simon couple us
8
2026-05-28 via Nuitee
A
Anna couple us
10
2026-05-26 via Nuitee
A
Adrian solo_traveller us
9
2026-05-18 via Nuitee
O
Or couple il
5
לא שווה את המחיר
Pros:

המלון בג׳אפאן טאון
קרוב לפילמור סטריס עם הרבה חנויות

Cons:

התמורה למחיר לא שווה את זה
החדרים ישנים המרפסת ישנה
אין קפה
אין אפשרות להתחבר לטלויזיה

2026-05-15 via Nuitee