Holiday Inn Express Richmond Airport by IHG

Hotels
•
Holiday Inn Express
8.7 (625 reviews)
491 International Center Drive , Sandston , us
+1 804-222-1499

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Convenient location
Cons:
Cleanliness issues (roaches)
Pool closed
Noise from airport

Categories

Cleanliness
7.78
Specific mention of roaches found in the bathroom; overall cleanliness was reported as decent but some issues were noted.
Service
9.25
Staff was described as friendly and accommodating, with fast check-in and helpfulness noted.
Location
9.29
Conveniently located near the airport and close to restaurants, making it favorable for guests.
Room Quality
8.24
Rooms reported as beautiful and clean, although some concerns about mattress firmness were expressed.
Amenities
8.77
Variety of amenities mentioned such as fitness facilities and plentiful breakfast. Pool being closed was a downside.
Value for Money
8.23
Good value based on location and service, but some felt the price was high for the amenities offered.
Food and Beverage
9.28
Breakfast received positive feedback with a large selection and quality items noted.
Overall Experience
8.75
Guests generally enjoyed their stay, with some minor issues impacting the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:39

Property Description

Convenient Location near Airport:
Less than a mile from the international airport, Holiday Inn Express Richmond Airport provides free shuttles for guests, ensuring a stress-free arrival and departure.

Comfortable Rooms and Amenities:
Each room is equipped with modern conveniences such as cable TV, free Wi-Fi, microwaves, refrigerators, and coffee makers. Safety deposit boxes, desks, and ironing facilities are also available for a comfortable stay.

Complimentary Breakfast and Fitness Facilities:
Start your day with a delicious breakfast at the hotel and maintain your fitness routine at the on-site gym. Business travelers will appreciate the business center and meeting rooms provided for their convenience.

Book your stay at Holiday Inn Express Richmond Airport now to enjoy these fantastic amenities and more!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 625 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 9.28
Overall Experience: 8.75
S
Stephanie • family_with_children • us
9
Enjoyed it & would recommend
Pros:

Everything was great. Really enjoyed the breakfast and the location. Hotel was pretty clean as well.

Cons:

The only complaint is our carpet was very wet. We were on the first floor, we had friends staying on floors 2 & 3 and theirs were not so I’m not sure if there was just something going on in our room or the whole first floor. I did let the front desk know when we checked out. Our room had a bit of a musty/stale smell I’m assuming because of the dampness.

2026-07-20 • via Nuitee
J
Jens • family_with_children • us
8
The pool and the breakfast were excellent. Hearing the planes take off not excellent.
Pros:

I liked the pool access as well as the breakfast in the morning

Cons:

Did not realize how close to the airport it was so the planes taking off and landing could be heard from our room.

2026-07-20 • via Nuitee
C
Chanda • couple • us
8
2026-07-17 • via Nuitee
T
Tyler • couple • us
10
Would definitely stay again! Overall great experience
Pros:

The staff was fantastic and the hotel was very clean

Cons:

Nothing

2026-07-16 • via Nuitee
D
douglas • family_with_children • us
6
convenient to airport
Pros:

close to airport

Cons:

paying daily for standard parking knowing that a car is necessary to access the hotel or anything in richmond.

2026-07-15 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

Night staff was INCREDIBLE! SO SWEET!!! TRUE GEM!!

Cons:

Room had some cosmetic issues.

2026-07-13 • via Nuitee
L
Lori • family_with_children • us
8
Friendly staff and good location
Pros:

Location

Cons:

Breakfast

2026-07-13 • via Nuitee
C
CATHY • family_with_children • us
8
Over all the stay was nice. The staff was great and friendly.
Pros:

Breakfast was good.

Cons:

The room had a musky smell room 224.
At the end of our stay the bathroom had a sewage smell. The next morning the smell gone away.

2026-07-13 • via Nuitee
R
Robert • couple • us
8
Cons:

Sink was stopped up

2026-07-13 • via Nuitee
A
Adahlia • solo_traveller • us
10
Pros:

Beautiful lobby and great customer service

Cons:

Everything was fantastic

2026-07-13 • via Nuitee
R
Rebeca • couple • us
10
Fantastic
Pros:

There’s no noise outside; you don’t hear anything from the street—it’s very quiet.

Cons:

No comment

2026-07-13 • via Nuitee
B
Benjamin • extended_group • au
10
2026-07-13 • via Nuitee
B
Bradley • family_with_children • us
8
Had to get a room somewhere. This place sufficed.
Pros:

A bed. A shuttle.

Cons:

The smell.

2026-07-11 • via Nuitee
S
Sterling • couple • us
1
2026-07-09 • via Nuitee
M
Michael • solo_traveller • us
9
2026-07-08 • via Nuitee
B
Bradley • family_with_children • us
6
Pros:

Close to airport

2026-07-06 • via Nuitee
S
Shantal • couple • us
10
2026-07-06 • via Nuitee
A
Annette • couple • us
10
It was nice and quite most of all very clean and great customer service
Pros:

Clean and great customer service

Cons:

NA

2026-06-30 • via Nuitee
E
Erma • solo_traveller • us
10
2026-06-29 • via Nuitee
S
Stewart • couple • us
10
2026-06-25 • via Nuitee