The Westin Dallas Park Central

Hotels
•
Westin
8.6 (1548 reviews)
12720 Merit Drive , Dallas , us
+1 972-385-3000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Filthy hotel
Expensive breakfast and room service

Categories

Cleanliness
7.74
Staff members are thieves. The hotel is filthy.
Service
9.71
The staff went above and beyond to make our stay exceptional; very welcoming and friendly.
Location
8.75
Good location with easy access.
Room Quality
8.7
Rooms are clean, spacious, and comfortable.
Amenities
8.73
Nice gym and small pool area.
Value for Money
8.19
Breakfast was considered expensive.
Food and Beverage
8.24
Room service was expensive.
Overall Experience
8.71
Most stays were positive with a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:30

Property Description

Luxurious Accommodations
The Westin Dallas Park Central, conveniently located off Interstate 635, offers elegantly furnished rooms with modern amenities like flat-screen TVs and plush bedding. Upgrade to a room with access to the exclusive Westin Club Lounge for added comfort and convenience.

Exceptional Dining and Entertainment
Indulge in a culinary experience at Café in the Park Restaurant, serving a Superfoods menu, or unwind with a locally-brewed beer at the Lobby Bar. Room service is also available for those who prefer dining in the comfort of their room.

Convenient Location and Facilities
With a 24-hour fitness center, business center, and in-room spa services, guests have everything they need for a relaxing stay. Explore nearby attractions such as NorthPark Center and Galleria Dallas, all within easy reach of the hotel.

Experience luxury and convenience at Westin Dallas Park Central - book your stay now for an unforgettable experience.

Important information:

Pet fee is 50 USD per room, per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 21 per day.

Location

Guest Reviews

8.6
Based on 1548 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
T
Treal • solo_traveller • us
8
2026-07-24 • via Nuitee
E
Elida • solo_traveller • us
8
It was fine, room reservations was corrected.
Pros:

Room was nice and comfortable

Cons:

I was 1st given the wrong room type from that I booked and the 1st room had a dirty tub.

2026-07-24 • via Nuitee
M
Mina • family_with_children • us
10
Great stay over all.
Pros:

Great area… had great amenities like pool, gym, bar, and restaurant in the hotel.

Cons:

The only issue I had is that when they told me to sign, the agent said it was for the $200 deposit and it was an electronic signature so I couldn’t see what I was signing so I had to take his word for it. Come to find out I was authorizing $25 per night for parking, which was not disclosed. The only thing asked about parking was if I wanted to self park or use valet, which I chose self park, but was never told there was a fee or how much it was.

2026-07-21 • via Nuitee
N
Nathichka • extended_group • us
10
Pros:

Great stay.

2026-07-21 • via Nuitee
Y
Yetunde • extended_group • us
9
Pros:

Clean

Cons:

Pay for parking

2026-07-20 • via Nuitee
A
Alleeson • extended_group • us
10
Wish I could’ve stay longer
Pros:

The restaurant, bar ,room pool and more

2026-07-19 • via Nuitee
D
Diego • extended_group • us
9
2026-07-17 • via Nuitee
L
LaKeisha • solo_traveller • us
8
2026-07-15 • via Nuitee
D
Dorian • couple • us
10
2026-07-08 • via Nuitee
M
Monik • solo_traveller • us
10
2026-07-07 • via Nuitee
D
Dolores • couple • us
9
2026-07-06 • via Nuitee
A
Arlene • family_with_children • us
10
2026-07-06 • via Nuitee
E
Edward • solo_traveller • us
5
2026-07-05 • via Nuitee
S
Shunikwa • solo_traveller • us
1
HORRIBLE BIRTHDAY GET AWAY 🎂🎈
Pros:

the AC
checking- in staff was very nice and was very attentive and was able to direct me in right direction and was also able to provide info about parking while checking in

Cons:

staff rude. breakfast was included but manager forced me to fill out info on receipt but never asked other guests to do the same

parking info on app didn't explain about parking

all the money I spent on my wife's birthday 🎂🎈 get away was ruined by staff.. crowded guests . I will not be returning to your hotel. the price is not worth it. breakfast overrated

2026-07-04 • via Nuitee
Q
Q2533THalexl • Business
10
The Staff makes this hotel so special!
Pros:

What stood out most about our stay at the Westin Park Central Dallas was the people, full stop. Nicole in catering and the banquets crew, Karen, Sylvia, Luis and Julio, created a workspace that felt organized and welcoming even during the most hectic stretches of our World Cup schedule. Betty, the director of sales, was hands-on and responsive every time we needed something adjusted. Front desk staff Laura, Chloe, Trent, John, Danielle, Felicia, Taylor and Jakolby made check-ins painless and always greeted us like they were genuinely glad to see us. Breakfast with Michell, Asly, Singh, Oscar, Furdowsa, Alma and Adriana set a great tone every morning, and the evening team, Osmin, Ryan, Shameka, Samantha, Tony, Yelitza del Carmen and Daliam, closed out our days on an equally high note. Add in comfortable, spacious rooms and excellent food throughout, and this hotel exceeded our expectations at every turn.

Alex and the Aboslut Team

2026-07-03 • via Tripadvisor
S
Steven • family_with_children • us
10
2026-07-02 • via Nuitee
F
Florencia Lennon • family_with_children • ar
9
Pros:

Esta muy bien el hotel.

2026-07-02 • via Nuitee
A
Armando • couple • us
4
Pros:

The room was okay

Cons:

The staff in the lobby were rude

2026-07-02 • via Nuitee
J
Juan Pablo • couple • mx
10
2026-07-01 • via Nuitee
C
Carlo Magno • solo_traveller • us
6
2026-06-30 • via Nuitee