The Hermitage Hotel

This is a fabulous hotel experience. The classic beauty and charm, excellent staff, proximity to downtown Nashville, attention to detail. I could go on and on. I feel quite blessed to have had the opportunity to stay here for two nights. Quiet, clean, thoughtful touches. Couldn’t recommend it more highly.

Southern hospitality, combined with every necessity to help make your trip to Nashville exceed your expectations, keep reading, as you will find all this, plus Heritage Hotel hospitality that you will find nowhere else.

Why? What you will find both inside and outside sets this hotel apart.

Inside Hotel Features:

Iconic: The moment you step into the lobby, a sense of peace, calm and southern grandeur will surround you. The historic beauty of the hotel, combined with its warm ambiance, will have you feeling southern charm like you may never have experienced before.

A Welcoming Experience:
From the moment you arrive, you are greeted warmly and treated as though you are the most important guest in the hotel. Heritage Hospitality has begun.

Rooms and Turndown Service:
The rooms are spacious, quiet, comfortable, and beautifully maintained. Turndown is offered that will leave your room looking better and more organized than when you left it. Literally.

Dining:
The hotel offers everything you need without ever leaving the property. Delicious full scale breakfast, lunch and dinner menus are available. Plus, on property café for coffee, drinks and pastries.

Consistency in ownership and leadership:
Ownership, The Hermitage Hotel is privately owned, which guarantees a standard of care and attentiveness. Leadership, to ensure guests needs are being met, Jordan Tolliver has years on property and leads with warmth, professionalism, and a genuine commitment to each guest experience.

Outside Hotel Features:

Location: The Hermitage Hotel is ideally situated in downtown Nashville. Broadway, the heart of the city's music scene, is only a short walk away. Restaurants, live music venues, shopping, western wear stores, and Nashville's famous nightlife are all easily accessible.

Venues and Attractions:
Nashville's most popular attractions are within walking distance, including: Bridgestone Arena, The Ryman Auditorium, Nissan Stadium, County Music Hall of Fame and Museum, Johnny Cash Museum, National Museum of African American Music.

And Last, What Makes It All Work:
At every level of service, from the front door to housekeeping to dining staff and management, "Hermitage Hospitality" is evident. It's not simply excellent service, it's a culture that will touch your heart and wanting to come back and experience it all over again.

Not convinced yet this is where to stay in Nashville, try it once, and you will be.

Absolutely amazing!!! This will be the ONLY hotel we will stay at during any Nashville trip!!!

The hotel biggest drawback was a lack of a dresser or drawers to unpack into. We had to keep our suitcases open and keep searching for "what was where".

We rested in the tub one afternoon. It was lovely. The shower was spacious and the hotel provided all the needed shampoo, conditioner, and body wash. The water pressure was very good and the shower head was sufficient to make us feel good. Towels were large and plentiful. Face cloths were harder to come by.

Housekeeping was available each day (one day we declined) and there was a turn down service each evening with water bottles and chocolate pieces. Chocolate chip cookies were offered each afternoon around 3pm with lemon/limeade.

Morning coffee stopped service at 9am and we missed it each morning due to late nights. We were able to order a small pot of coffee (3-4 cups plus condiments) to the room for about $11. We ordered in room breakfast on Sunday am - food was very good!

Staff was attentive and helpful. Taxis were arranged through the front desk. Check out was easy and one item on the bill had to be corrected as it was not our charge.

I was happy with my choice of the Hermitage for my brief stay in Nashville - excellent location in the heart of downtown within walking distance of all the action and live music, a beautiful open lobby, and a vibey low-lit downstairs restaurant and bar area. I had a nice corner room (316) which was spacious and clean. My only complaint was that breakfast was a bit of a disappointment, but I'd definitely return.

Wow. What a wonderful experience. This was my wife and I’s first time to Nashville. The Hermitage is absolutely gorgeous and everyone that works there is friendly, knowledgeable, and professional. The customer service was impeccable. The lobby alone is worth a visit. Our room was spacious and classy. We could not have had a better time. Just a couple blocks to Broadway and all the action but far enough that you’re away from the noise. It’s a splurge but worth it.

I was there in March and had such a fantastic time I wanted to bring my husband back with me. The hotel is beautiful! Everything was perfect and clean. Everyone that worked there was friendly and went out of their way to make our trip perfect. Great location-less than 15 minute walk tonight Broadway. We will definitely be back.

Aman was an excellent waiter for our special afternoon tea with friends. Our friends were so impressed by the tea and the service.

Beautiful hotel, excellent service and a great restaurant

Everyone was friendly and helpful. Loved the bathroom. Bathtub and shower were separate. Enjoyed taking a bath every night.

This hotel was wonderful in every way.

We stayed in Nashville for three nights and wanted a place that felt special, not just convenient. The Hermitage popped up at the top of Tripadvisor and everyone we spoke with seemed to love it, so we went for it—and it really delivered.

The location is perfect: right in the heart of downtown, close enough to walk easily to the Ryman Auditorium, the Country Music Hall of Fame, the Broadway honky‑tonks, and the Assembly Food Hall. The walk to everything was mostly downhill, which was great; the walk back was uphill, but at least we got our steps and a little cardio in!

The lobby is gorgeous—classic, elegant, and welcoming—and the rooms are big, light, and really comfortable. The mattress was one of the best I’ve ever slept on, so getting good sleep was no problem. The bathroom was also spacious, with a great shower that felt like a small luxury in itself.

The price is a bit on the higher side, but it feels like a true five‑star experience, and the service was flawless from start to finish. If you’re looking for a luxurious, relaxing place to stay that’s close enough to Broadway to be convenient but far enough away to feel calm and quiet, this is definitely one to check out.

Nice visit! Check in went well and everything in the room was as it should be. Service was outstanding. Great job!

Travelled in from England to experience Nashville and chose this hotel as it looked to be centrally based but with a bit of history.
It does not disappoint with a grand entrance and a relaxed bar / lobby area which is nice to just chill or whilst you wait for a car. It’s brilliantly located if you want to walk everywhere as it’s nice and located and the little pastry shop at the entrance is well worth a visit.
We got there late the first night and they ensured we could still eat at the restaurant even though they were finishing up which was a lovely touch and the bar is well worth a visit just to sit and let the time go by. The menu in the restaurant is nice and varied and the pizza for a quick bite to eat is superb if you just want to share something. Breakfast is American but with a touch of class.
The rooms are large and spacious and the mini bar is well stocked so you won’t want for anything with a turn down service for when you return from dinner.
If you are going to Nashville you have to stay here. We are going back in October as it’s the only place to stay in my book.

If you want to stay at a hotel that is lovely to look at, has great service, wonderful bed, amazing bathrooms and good shampoo and conditioner -- stay here. The people who make your room a truly one of a kind experience really need to be commended. The staff goes out of their way to make your stay simply amazing. The food isn't all that -- or was kinda bland for my taste, but the drinks are fun and innovative. If you want pure indulgence and xcellent service, it is really an amazing place to stay. There was a wedding party coming in and even though I was there for work, the families looked happy and throughly indulged.

This was my first-ever stay at a five-star hotel, and I expected an unparalleled experience, but it fell far short. When I arrived two hours before check-in, I was told my room would be ready soon, and I was promised a call or text. After returning at 3:50 p.m., no one had contacted me. The room, when we finally got it, was dated—peeling wallpaper in the bathroom, broken dispensers for soap and shampoo left in place, and a double-paned window by the bathtub filled with black mold. For a luxury property, this is completely unacceptable. Additionally, the attached café, Pink Hermit, run by executive chef Jean-Georges, was a letdown. We arrived at 6:10 a.m., just after opening, but the coffee was ready, yet the pastries were not served until nearly 6:30. I expected far more precision and care. This stay did not live up to its reputation, and I would not return!

This is a follow up from The Hermitage:

Follow up - recent stay
Good afternoon Mr.
Thank you again for taking the time to complete and share your survey with us. Your feedback is incredibly important, and we truly value the opportunity it provides to continue elevating our standards and overall guest experience.
I would sincerely appreciate the opportunity to better understand your experience. If you are open to it, I would be grateful to connect either over the phone or via email - whichever is most convenient for you.
Thank you once again for your candor, and I look forward to hearing from you.
Sincerely,
SOLEDAD BARDAS
Director of Rooms
THE HERMITA GE HOTEL
231 Sixth Avenue North, Nashville, Tennessee 37219

“After my initial stay, the hotel promised to follow up and discuss my concerns. Despite two emails from me in the past week, I have received no response. This lack of communication, after their assurances, is completely unacceptable. What was supposed to be a five-star experience turned into a complete disappointment.”

Nice historical hotel