Crowne Plaza Toronto - North York by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.9 (4003 reviews)
900 York Mills Rd , Toronto , CA
+1 416-444-2511

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Clean rooms and public areas
Helpful/friendly staff (many mentions)
Good location near transit, restaurants and stores
Spacious rooms and balconies
Cons:
Amenities lacking or limited (no room service, restricted TV/casting)
Old facilities and occasional maintenance issues in rooms
Expensive food/breakfast and perceived poor value in some stays
Inconsistent staff attitude/communication for some guests

Categories

Cleanliness
9
Multiple reviews praise clean rooms and public areas ("room was clean", "public areas always clean"). Overall cleanliness is consistently positive.
Service
8.5
Mixed but generally good — several guests call staff "very nice" and "helpful/wonderful", though a few report poor attitude and communication failures (front desk attitude, housekeeping lapses).
Location
9.2
Location repeatedly mentioned as a strong point (convenient on York Mills Road, close to transit, restaurants and stores).
Room Quality
8.4
Rooms often described as spacious with nice balconies and good water pressure, but some guests report maintenance problems (broken sliding door, unplugged alarm, bathtub plug, noisy heater) and aging furnishings.
Amenities
6
Several guests note lacking or limited amenities (room service discontinued, restricted/limited TV packages, no casting, generally old facilities), reducing this score.
Value for Money
6.5
Value is mixed — some call it good bang for buck, while others complain about high prices (expensive breakfasts, higher rates than colleagues) and perceived poor amenity-to-price ratio.
Food and Beverage
6.8
Food service is clean but seen as expensive and confusing for some (high buffet cost, breakfast perceived as costly); limited F&B options are noted.
Overall Experience
8.8
Overall impression is positive for many (clean, good location, friendly staff, nice balconies) but tempered by occasional bad experiences (maintenance issues, staff attitude incidents, lacking amenities), yielding a generally favorable overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Scenic Parkland Oasis
Nestled on 15 acres of parkland, our hotel offers a tranquil escape just a short drive from Toronto's city centre.

Luxurious Rooms and On-Site Activities
Indulge in tastefully decorated rooms with essential amenities like air conditioning, iron, and toiletries. Enjoy on-site activities such as tennis courts and a state-of-the-art fitness centre.

Culinary Delights and Convenient Location
Savor a variety of international cuisines at our on-site restaurants. With easy access to major highways, guests can explore downtown attractions like the CN Tower and Canada's Wonderland.

Book your stay at Pan Pacific Toronto for a perfect blend of relaxation and adventure!

Important information:

Please note that the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorisation form if charges are being handled by a 3rd party.
Breakfast-inclusive rates comprise breakfast for 2 guest per room. Extra breakfast is available for an extra charge.
{Adult}: $32 per day. {Child} {aged 3–11 years}: $16 per day.
Breakfast is free of charge for maximum two children aged 0–2 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Property Video

Guest Reviews

7.9
Based on 4003 reviews
Cleanliness: 9
Service: 8.5
Location: 9.2
Room Quality: 8.4
Amenities: 6
Value for Money: 6.5
Food and Beverage: 6.8
Overall Experience: 8.8
C
Christopher • solo_traveller • us
10
2026-11-05 • via Nuitee
A
AJ • couple • ca
9
2026-11-03 • via Nuitee
G
Gomango • couple • us
10
2026-11-02 • via Nuitee
H
Harald • solo_traveller • de
8
Good but far away
Pros:

Die Ausstattung der Service

Cons:

Zu weit außerhalb

2026-11-02 • via Nuitee
V
Vladimir • family_with_children • ca
3
Friendly staff, but noise, a leaking shower and hard beds spoiled our one-night family stay.
Pros:

The staff were polite and helpful throughout our stay. Two queen beds made the room workable for our family for one night.

Cons:

Sound insulation is very poor: we could hear guests in the neighbouring rooms, even quiet coughing, and something hummed all night. The curtains let light in at the top even when fully closed. The balcony door didn’t close properly because of an old lock, and the furniture is worn. The shower cabin leaked, and water spread all the way to the room’s entrance. We booked a room with two queen beds a month in advance, clearly for more than one guest, yet got tiny single-person toiletries, so we had to go out and buy our own to shower. The mattresses and pillows were very hard, and none of us slept well.

2026-11-01 • via Nuitee
C
Codrington • couple • ca
10
Pros:

Such a nice and welcoming hotel. The people that helped me out was very nice.
The room was very nice and big. Loved the balcony so much

2026-10-31 • via Nuitee
R
Robert • couple • ca
5
Some improvements made by new owners but still a few basic amenities are lacking
Pros:

This property has been owned and operated by at least three different brands since it opened in the mid-1970s, each one promising to make improvements. The current owners, UK-based InterContinental Hotels Group, do appear to have spent some money after taking over less than a year ago. The property is always clean, particularly in the public areas, and previous chronic issues like torn curtains and broken furniture in guest rooms have been addressed. Its location has always been a plus as well, right on York Mills Road (for public transit) and close to restaurants, pubs and grocery stores.

Cons:

Despite new ownership, some basic guest amenities are lacking and have been lacking for a number of years. Emails to management always come back with promises to improve (eg. "we are planning to do such-and-such later this year" and so on) but thus far, few if any of those promises have come to pass. For example, room service was discontinued during the pandemic and has never resumed. This is odd for a hotel in Canada's largest city. As well, the television cable packages for the guest rooms are quite limited and lack proper local news and sports options, and the televisions themselves are "locked down" to prevent guests from using other devices like Chromecast or Fire Stick (or a game box) to compensate for the poor channel offering. You can't cast from a mobile device, either. Staff will tell you these are two of the most frequent complaints from guests who feel that a hotel that charges up to $300 a night should offer more, and I would have to agree.

2026-10-30 • via Nuitee
T
Tanya • solo_traveller • us
7
2026-10-29 • via Nuitee
L
linda • couple • ie
8
2026-10-28 • via Nuitee
D
David • couple • ca
1
Pros:

Nothing

2026-10-27 • via Nuitee
D
Dennis • couple • mt
10
2026-10-27 • via Nuitee
S
Siddiqui • couple • ca
2
Terrible. I wouldn't stay there again.
Cons:

Staff attitude lack of care and ability to take our breakfast which we paid for to our room lack of housekeeping lack of communication from staff

2026-10-27 • via Nuitee
R
Rolando • couple • us
9
Lovely
Pros:

Great bang for your buck, quiet room, good water pressure. We stayed in a balcony room, super fab, super clean, and the staff are wonderful.

Cons:

The rooms could use a little refresh

2026-10-24 • via Nuitee
G
Gino • couple • il
1
2026-10-23 • via Nuitee
T
Tracey • couple • ca
8
Pros:

Clean rooms, good location for my purposes

Cons:

Staff were unaware of major event that impacted travel out of the city

2026-10-23 • via Nuitee
S
Syuzanna • couple • am
7
Pros:

Staff was very helpful. Spacious room. The forest in the backyard was beautiful.

Cons:

Facilities are old in general. Breakfast very expensive. The price for stay. My colleagues stayed in the same period and paid almost 3 times less!

2026-10-23 • via Nuitee
J
Julie • solo_traveller • ca
10
I really like my stay here , positive and will stay there again
Pros:

It is in a great location, clean, easily accessible, nice staff

Cons:

Nothing really. I would suggest another disinfecting wipe carousel in the gym where the weight area is

2026-10-22 • via Nuitee
B
Bulat • solo_traveller • kz
10
Pros:

Обязательно остановлюсь там же, когда снова приеду в Торонто

2026-10-22 • via Nuitee
B
Bulat • solo_traveller • kz
10
Pros:

Отличный отель. Рекомендую.

2026-10-22 • via Nuitee
E
Eric • family_with_children • ca
1
Turned my fun birthday into a big disappointment
Pros:

The breakfast restaurant was clean and the room was clean

Cons:

We checked in with our kids and hoped to go to the tall tower and got shoved in the corner of some motel attached to the building and it smelled like smoke inside and we got to our room and the alarm clock wasn’t plugged in, the sliding door didn’t open, the bathtub didn’t have a working plug so my kids couldn’t have a bath. The heater in the room made a really loud sound which woke me up in the night. We thought breakfast was included so that’s our mistake but it ended up being $100 for a buffet? And we wanted a nice hotel that’s why we chose this place. But it was the same as staying in a super 8. Big waste of our money on my birthday. It sucked . And my husband enquired about his indigenous status tax redemption and was met with attitude from the guy at front desk in the morning.

2026-10-22 • via Nuitee