Crowne Plaza Toronto - North York by IHG

Hotels
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Pan Pacific Hotels & Resorts
7.9 (4122 reviews)
900 York Mills Rd , Toronto , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Decent breakfast
Cons:
Fire alarms
Maintenance issues

Categories

Cleanliness
6.85
Multiple mentions of cleanliness issues, including fire alarms and maintenance problems.
Service
8.35
Staff were highlighted as friendly and accommodating, with positive interactions noted.
Location
7.85
Good location for access to the city, though some mentioned distance to downtown.
Room Quality
7.85
Rooms were generally described as comfortable, although some amenities had issues.
Amenities
7.85
Provided adequate amenities, but there were some concerns about maintenance.
Value for Money
8.35
Mixed feelings about costs, but overall perceived as providing good value.
Food and Beverage
8.35
Breakfast was positively mentioned, though there were minor complaints about beverages.
Overall Experience
7.75
Overall a pleasant experience, with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:33

Property Description

Scenic Parkland Oasis
Nestled on 15 acres of parkland, our hotel offers a tranquil escape just a short drive from Toronto's city centre.

Luxurious Rooms and On-Site Activities
Indulge in tastefully decorated rooms with essential amenities like air conditioning, iron, and toiletries. Enjoy on-site activities such as tennis courts and a state-of-the-art fitness centre.

Culinary Delights and Convenient Location
Savor a variety of international cuisines at our on-site restaurants. With easy access to major highways, guests can explore downtown attractions like the CN Tower and Canada's Wonderland.

Book your stay at Pan Pacific Toronto for a perfect blend of relaxation and adventure!

Important information:

Please note that the credit card used for booking must be presented at time of check in. Please contact hotel to obtain 3rd party authorization form if charges are being handled by a 3rd party.

Please note the hotel is currently undergoing renovations. The renovations will be take place floor by floor to minimize impact to guests. All services remain available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

7.9
Based on 4122 reviews
Cleanliness: 6.85
Service: 8.35
Location: 7.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.75
N
Nath • extended_group • th
7
2026-05-30 • via Nuitee
J
Jessica • family_with_children • ca
6
2026-05-30 • via Nuitee
J
Jonas • solo_traveller • de
8
2026-05-30 • via Nuitee
K
Kahled • couple • ae
1
2026-05-30 • via Nuitee
J
James • solo_traveller • us
8
2026-05-29 • via Nuitee
M
Maxime • solo_traveller • ca
10
2026-05-28 • via Nuitee
C
Chantal • couple • ca
10
Awesome
Pros:

Location

Cons:

Easy to navigate

2026-05-28 • via Nuitee
M
Mirabeth • family_with_children • ph
9
Tummy filling breakfast. Delicious.
Pros:

Comfy bed. Spacious space.

Cons:

None

2026-05-28 • via Nuitee
B
Brunet • solo_traveller • fr
9
Pros:

Le cadre et le confort

Cons:

La demande de la caution de 700 dollars canadiens non annoncé sur le site de Booking

2026-05-27 • via Nuitee
R
Rosa • solo_traveller • ca
10
Pros:

Convenient central location. Safe comfortable hotel

Cons:

Parking was extra charge

2026-05-27 • via Nuitee
S
SuGas • family_with_children • us
8
it was great.
Pros:

The room was big and spacious and had a door to the balcony.
Breakfast options were okay.
Location was great next to highway and Restaurants.

Cons:

We had noisy neighbours who shouted late into the night.
Not enough amenities available.Pool was closed.Pool room closed.

2026-05-26 • via Nuitee
S
Sarah • solo_traveller • ca
10
2026-05-26 • via Nuitee
T
Tellier • couple • ca
7
2026-05-26 • via Nuitee
A
Albert • couple • ca
10
2026-05-26 • via Nuitee
G
Gunnar • couple • is
6
Hotel and staff are nice, but you are taken for a ride money wise.
Pros:

Not much for a 4 star hotel. I'd avoid it. Looks nice and all that but loads of issues.

Cons:

The place is a one big scam. You are far away from downtown area, still charge you $20 a night parking with no other options. Breakfast was average but still paid tons for it. Which explains why we met loads of other hotel guests at Tim Hortons the following morning. Had to pay for coffee extra $5 even though I was going for breakfast. Ducttape on windows in room, plaster falling from ceiling, only 1-2 elevators working and to top it all, when checking out they tried to charge me again for the breakfast, the dinner and the coffees.... which btw they insisted we pay for each time when ordering instead of putting on the room.

2026-05-25 • via Nuitee
S
Sarah • family_with_children • ca
7
2026-05-25 • via Nuitee
B
Baraka • couple • ca
9
The stay was good and hope to stay there when we visit Toronto again
Pros:

Clean and staffs are welcomed and polite

Cons:

None

2026-05-25 • via Nuitee
R
Randy • extended_group • ca
8
2026-05-24 • via Nuitee
D
Deedee111111 • solo_traveller • ca
8
Pros:

It was clean, the staff were accommodating

Cons:

The elevators were taking too long, some things were dated. The lights weren't always working

2026-05-23 • via Nuitee
G
Godfrey • solo_traveller • ca
5
Acceptable with the price
Pros:

Lobby interior and garden

Cons:

Pool unavailable during the stay

2026-05-23 • via Nuitee