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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Paid WiFi
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Prime Location at Houston Galleria Shopping Mall
Located directly at the Houston Galleria shopping mall, The Westin Galleria Houston offers unparalleled convenience for guests looking to indulge in shopping and dining experiences.
Comfortable Accommodations with City Views
The hotel's guestrooms are equipped with coffeemakers and mini refrigerators, ensuring a comfortable stay. Some rooms also provide stunning views of the city, adding a touch of luxury to your experience.
Fitness Center, Outdoor Pool, and On-Site Dining
Guests can maintain their fitness routine at the 24-hour fitness center or relax by taking a dip in the outdoor pool. To satisfy culinary cravings, the on-site restaurant, Daily Grill, offers a variety of options from breakfast to cocktails.
Book your stay at The Westin Galleria Houston for a perfect blend of luxury and convenience.
Guests must be 21 years of age or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Pets
Pets are allowed. No extra charges.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Free public parking is possible on site (reservation is not possible).
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.
Location
Guest Reviews
מיקום.חדר גדול
נקיון לא יסודי לא שואבים.בריכה ללא מתקנים מתאמים
La ubicación perfecta dentro del mall, las habitaciones amplias y silenciosas. Todos los servicios disponibles. Buenos restaurantes cerca. Personal amable.
El internet. El sistema no me gusta, me parece complicado y caro.
La TV, no pudimos conectarnos con nuestros datos, me obligaba a tener el internet de la habitación y eso, como ya dije, estaba complicado.
La puerta del baño hacía mucho ruido al recorrerla.
Great location. Super Clean & comfortable. Valet experience was 5 🌟
N/a
Great location to everything
Every thing was as expected
Cool very good location and magic was made in the room lol
La ubicación es buena, la habitación esta renovada no hace mucho y están muy amplias y buenas, muy cómodas, las camas excelentes, el baño grande y cómodo. El servicio es bueno.
El servicio del bar de abajo mno opera más que al final de la tarde y estaría mejor desde medio día.
We stayed at this hotel this past weekend while in town due to a family emergency, and unfortunately, our experience left us really disappointed.
There are definitely some positives. The location inside the Galleria is convenient, and the free parking is a big perk. For families, the standard king room worked well for us—the pull-out couch comfortably fit our three kids, which is not always easy to find.
That said, there are several downsides. The room only has a very small fridge, and there is just one microwave in the entire hotel, which is inconvenient for families. The pool was especially disappointing—it’s located on what feels like an empty rooftop, requiring people to walk across the roof and then stairs to access it. We’ve honestly had much nicer pool setups at lower-end hotels. We were excited to swim but as soon as we saw the pool we left.
Our biggest issue, though, was the lack of transparency and poor communication around the “resort fee” benefits.
When we checked in late Thursday night, the front desk explained that the resort fee included ice skating passes and a $30 dining credit. Because we spent most of our trip at the hospital, we planned to use those perks on our checkout day. After ice skating, I went to confirm how to use the dining credit and was then told it only applied to the night of our stay—something that was never mentioned at check-in and not clearly stated anywhere.
The employee I spoke with said she remembered checking us in and told us she would honor the $30 dining credit that day. She instructed us to charge our meal to the room and let the front desk know when we returned.
However, when we followed those instructions, another employee (Yvette) refused to honor it. She stated that not only was the credit not valid that day, but it also required two separate transactions to use—again, something that had never been communicated to us. She was dismissive and unwilling to help, despite us explaining exactly what we had been told earlier.
At the end of the day, this wasn’t about the $30—it was about the inconsistent information and lack of accountability. We made decisions based on what hotel staff told us, only to be met with resistance and poor customer service.
We actually had plans to return next month, but this experience completely changed our minds. It’s disappointing that something so small—and so easily fixable—resulted in losing repeat guests.
Nice hotel and location, but lots of fine print
The poor Cleanliness
Konumu iyiydi ancak hizmet alamadık
Hizmet yetersiz fiyatı çok pahalıydı. Bizce bu fiyata daha iyi yerlerde kalabilirsiniz
Konum
Location
Everything else. Poor service, bad soundproofing and very expensive for a tired hotel. Our room was never even serviced after the second night of our stay. Very disappointing.
Location
The staff member at check-in got my reservation mixed with someone else even after looking at my ID, tried recharging me even though I prepaid via 3rd party. Supposedly corrected it but when I was leaving at the end of my stay, I decided to verify my check out was all good to go. Turns out the staff member still had not checked me in properly & I was going to be charged. The staff member at checkout was very knowledgeable and corrected everything, Thank you! Overall a great stay.
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