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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Lift / Elevator
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Laundry
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Safety deposit box
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Bar
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Fax/photocopying
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Ironing service
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Meeting/banquet facilities
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Breakfast in the room
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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ATM/cash machine on site
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Rooftop pool
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Galeria Plaza Reforma offers 434 distinguished rooms in the heart of Mexico City's financial and commercial district. Each room provides modern comfort and elegance, ensuring a relaxing stay for both business travelers and vacationers.
Prime Location
Situated just one block from Paseo de la Reforma, guests have easy access to the city's office buildings, exclusive restaurants, and boutique shops. The hotel's central location in Zona Rosa makes it a convenient choice for those looking to explore the vibrant surroundings.
Exceptional Service
Recognized for its award-winning service, Galeria Plaza Reforma sets the standard for hospitality in Mexico City. Guests can expect top-notch assistance and attention to detail, making their stay truly memorable.
Book now to experience the perfect blend of luxury and convenience at Galeria Plaza Reforma.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that there is an extra charge for early check-out.
Important: As of April 1, 2026, all Mexican guests will be required to present their CURP at the time of check-in, in accordance with the applicable legislation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
la comodidad de las camas y la limpieza
el desayuno podría mejorar
El personal muy agradable muy buena ubicacion todo muy bn la verdad .
Nada me gusto todo muy buena esperiencia .
La recámara
Esperamos mucho en chek inn
La.comodidad
Cobran el estacionamiento
location is very good, city center
When we were checking in, the staff at the reception was not very professional. He ignored our original reservation, and decided our friends to be a walking guest and double charged..And eventually, they refused to give us refund, so we actually paid Twice.
Location close to the angel statue and great cafes/restaurants. Good mattress. Nice staff.
The shower had minimal water pressure and the bath spout was loose. Pillows too soft. Also a nearby nightclub started at 11pm and ended around 5am causing no sleep on a Thursday night.
It has an amazing rooftop view
The local government could improve more the infrastructure around the property
The staff at reception was welcoming and breakfast was nice.
I became ill with Giardia, a microscopic parasite that infects the intestines and causes an illness known as giardiasis. It can cause diarrhoea, stomach cramps, bloating and fatigue, and symptoms can last for several weeks. I have now been ill for two weeks, and I just had the confirmation from my doctors that I contracted it from the hotel's swimming pool by putting my head under the water.
What makes this experience even worse is that the hotel has refused to properly investigate my concerns or offer any compensation for the suffering I have experienced. I feel completely let down by the way this situation has been handled.
The hygiene issues did not stop at the swimming pool. The bathroom was in a terrible state, with significant mould covering the ceiling and parts of it appearing as though they were about to collapse. This was both unpleasant and concerning.
In my opinion, this hotel falls far short of the standards I would expect from a four-star establishment. The overall cleanliness and hygiene were extremely disappointing, and the hotel's response to my concerns has only made the experience worse.
I strongly advise other guests to think carefully before booking this hotel and to avoid using the swimming pool until these concerns have been properly investigated. No guest should have to spend two weeks suffering from an illness while feeling that their concerns are being ignored.
The concierge service was excellent but the rest of the staff was rather average
It is quite a basic hotel.
Great customer service
Very good location
Food is delicious
Restroom floor needs to be fixed
Shower head and sink accessories need to be updated
La atención del personal. Atentos y serviciales.
Demasiada gente en el bufete de desayuno.
Location and staff
The room was very dark. The thermostat was not working. No matter the temperature you set it was always super cold.
Breakfast had very limited options. And everyday it was almost the same breakfast
The bedroom was clean and a fantastic size. There was ample storage space and all necessary amenities available. The breakfast was amazing. There was so much choice and it changed each day, giving even more variety. The staff at breakfast was incredible. On one occasion, the chef went out of his way to cook our 16 month old daughter a special breakfast of hotcakes, which made her so happy. The location was superb, only a very short walk from el Angel de la Independencia.
The only criticism I have is that there was lots of noise from the corridor outside the bedroom door each night we were there from other residents. If the doors could somehow be more soundproof, then i wouldnhave goven a higher score.
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