DoubleTree by Hilton Chicago Schaumburg

It’s always clean and safe

Everything!

Up to date

Food, atmosphere was good

Disgusting! No one should ever have to stay somewhere under these conditions. I found two bugs in my hotel room and recorded videos of both. I immediately reported the issue to the staff and spoke with the manager, Roxanna. She told me that she would have my points returned and, after pest control inspected the room, that I would receive a refund.
I have been trying to reach Roxanna for the past two weeks, but she is never available and has not followed through with what she promised regarding my compensation. This entire experience has been extremely disappointing and unacceptable. I expected the hotel to take this matter seriously and make things right, but unfortunately, they have not. I’m still waiting on a return phone call her management who seems to be dodging my calls!!! Highly disappointed

Absolutely disgusting establishment! The Health Department needs to come and do a sweep on this property. There was mold on the pillows! My husband went to the front desk and the attendant said there was nothing they could do because the Hotel Manager was not on site. This property is run down, dirty, and disgusting. DO NOT STAY HERE! I love staying at Hilton Properties but this site does not represent the corporation well.

Happened to stay the one night Hilton's entire global check-in system was down. Staff managed well, though we never got a key and had to be walked back to our room everytime we left. Lots of stress on a very young staff.

Hotel itself is meh. It was clean, though quite dated. Not nearly enough electrical outlets. Ice machine on our floor was broken (working one was two floors below). Only one of two elevators was working. I had no issues with parking. There are a ton of spaces all around the hotel.

Location is good if you want to shop at Woodfield, Ikea, etc. Would potentially stay again if the price was right, but it would not be my first pick.

The worst hotel room I've ever stayed in. Facet in bath tub pulled away from fixture, broken coffee maker, hair in sink and tub, bedding felt as if someone ate crackers in bed and room service just remade the beds without changing, visable damage to picture in room, exposed wires to an inop slide out coffee bar. Staff doesn't care about excessive noise so if you come to town on business skip this crackhouse. Also only one working elevator thats on its last leg of operation. Im embarrassed for Hilton corporate with this location.

Gym, customer service

Location waa great, but that's the only thing that was nice. Parking isn't convenient, staff wasnt overly friendly (didn't give us our room number, had to look at the key card) and treated you like you were dumb if you said the tv didn't work (powered on, pushed buttons to change channel/ change volume etc etc) they'll tell you its just because the first 4 channels are blank...that shouldn't cause the tv to immediately kick off at 30 seconds.
The shower didn't have body wash. It had 2 shampoos and 1 conditioner. Water was slow to drain in the tub, and the room stayed muggy.
We were only there for a few hours and notified front desk as we were leaving and was met with "why didn't you tell us sooner" because everything happened within the last hour before we left.

Don't stay here. This is one of the worst Hilton properties I've stayed at, and I've been Diamond for years . . . I stay at a lot of Hiltons. Here's a list of all of the problems. First, even with all of these issues, it's the same price as surrounding Hilton hotels. It should be much cheaper.

* Feels run down as soon as you walk in the door.
* Most tv channels didn't work and all of them stopped working by the end of our week stay.
* No free breakfast and at $15 per person, the cost is well above the Diamond allowance. But it's the SAME food you'd get from a Hampton Inn. Not work the cost at all.
* No diamond benefits - no water bottles, no snacks.
* Only one working elevator. You'll spend lots of time waiting for the elevator.
* Conference area turned into a casino most of the week and the back door was propped open 24 hours a day without any security.
* No room cleaning. Literally none! They said you could get it if you scheduled it before noon the previous day.
* Poor sound isolation. We could hear the guy next to us talking on the phone and are sure he could hear us.
* Doubletree is famous for their cookies, but this place keeps them under lock and key. You can get them when you check in, but never again.
* Coffee was frequently out and not refilled.
* Beds were hard and worn.

Overall, this hotel does NOT represent the Hilton brand well. We won't be staying here ever again.

Hotel was overbooked and I waited an hour for my reserved room when I arrived at 9pm. Only one elevator was working throughout the 3 day stay. My door battery died and I needed to go to the front desk 4 times to get it resolved. Another person I was traveling with had the same door battery issue and waited over an hour for it to be fixed so he could get into his room. I have never stayed at a hotel with this many issues, and I will be avoiding this one in the future.

This place is an absolute dump! I wish I had read the reviews prior to booking. Still only had one elevator that works (this has been noted as broken for months) and the one that does work hasn’t been inspected since 2024. No housekeeping at all. The rooms are absolutely disgusting. When the air comes on it smells like must and urine. I don’t know how this place is even still in business and associated with the Hilton brand!