Palace Hotel Tokyo

Hotels
9.6 (417 reviews)
Chiyoda-ku Marunouchi 1-1-1 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Outstanding service
Cons:
Slow service in Lounge
Signage could be improved

Categories

Cleanliness
9.4
Rooms were very clean and well-maintained, with a standout standard of housekeeping.
Service
9.7
Service was outstanding, though there were minor delays in the Lounge area.
Location
9.8
Conveniently located close to a subway station and tourist attractions.
Room Quality
9.7
Spacious and comfortable rooms, some with balconies and great views.
Amenities
9.6
Amenities like in-room dining and breakfast options were highly praised.
Value for Money
9.3
The experience justified the price, making it worth every penny.
Food and Beverage
9.5
Both Occidental and Japanese breakfast options were described as amazing.
Overall Experience
9.8
Overall an outstanding stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:44

Property Description

Luxurious 5-Star Accommodation in Marunouchi Business District

Elegant Rooms and Top-Notch Amenities
Indulge in spacious rooms with modern amenities including a large LCD TV, blu-ray/DVD player, and a spa-like en suite bathroom. Stay connected with free WiFi and enjoy the convenience of a safety box, fridge, and electric kettle in every room.

Dining Excellence and Culinary Delights
Savor a variety of culinary experiences at 7 restaurants offering Japanese, French, and international cuisine. From authentic Japanese dishes to exquisite French delicacies, there is something to please every palate.

Convenient Location and Premium Services
Benefit from the hotel's prime location near Tokyo Station and Otemachi Subway Station, with easy access to popular attractions like Ginza and Akihabara. Take advantage of services like the fitness gym, Evian Spa Tokyo, and personalized concierge assistance for a truly memorable stay.

Book your stay at Palace Hotel Tokyo for a luxurious and unforgettable experience.

Important information:

Please note that the hotel will be carrying out maintenance work on the restaurant, lounge and bar on the first floor of the hotel on the following dates.
During this period, the following stores will be temporarily closed.

Affected stores / Dates
Grand Kitchen (1F):The Palace Lounge (1F): Royal Bar (1F):
Closed all day from Monday 02/02/2026 until Friday 06/02/2026
*Saturday 07/02/2026 will be back to open as usual.

Please note: The following place will be open as temporarily during the closure period.
Monday 02/02/2026 until Wednesday 04/02/2026
Time: 6:30 am – 9:30 pm(Last order) (10:00 pm Close)
Location: Banquet Hall Aoi (2F)

Thursday 05/02/2026
Time: 6:30 am – 9:30 pm(Last order) (10:00 pm Close)
Location: Banquet Hall Yamabuki (4F)

Friday 06/02/2026
Time: 6:30 am – 9:30 pm(Last order) (10:00 pm Close)
Location: Banquet Hall Aoi (2F)
*Breakfast Only

Breakfast service menu will be a temporary based on the Grand Kitchen's regular menu. Please note that the details will be updated on this page as soon as it finalized.
* Breakfast service is reserved exclusively for guests staying at the hotel.

Contacts:
Grand Kitchen Tel: 03-3211-5236 (10:00 am – 10:00 pm)
The Palace Lounge Tel: 03-3211-5309 (11:00 am – midnight)
Royal Bar Tel: 03-3211-5318 (11:00 am – midnight)

Please note that the pool at Evian Spa Tokyo (5th floor) will be closed due to mandatory inspections and a complete water change on the following dates/times: Tuesday, January 13th - Friday, January 16th, 2026. Closed all day.
During this period, the following facilities and services will remain open.
- Fitness Room
- Hot Springs (Men's and Women's)
- TreatmentsGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Mon, Jan 18, 2027 until Sat, Jan 23, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 11 and older are allowed.
    Children 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 3300 per day.

Location

Guest Reviews

9.6
Based on 417 reviews
Cleanliness: 9.4
Service: 9.7
Location: 9.8
Room Quality: 9.7
Amenities: 9.6
Value for Money: 9.3
Food and Beverage: 9.5
Overall Experience: 9.8
C
Claire • couple • au
10
2026-06-29 • via Nuitee
N
nicole • family_with_children • us
10
2026-06-28 • via Nuitee
N
nicole • extended_group • us
10
2026-06-28 • via Nuitee
H
Hallie • couple • us
10
Five star hotel in every meaning of the word!
Pros:

The staff is extraordinarily excellent. Everyone we spoke with could not have been more professional, kind and caring. Premium location, view and room.

Cons:

We did not have any negative experience, all great.

2026-06-28 • via Nuitee
M
Minyao • couple • cn
10
Pros:

Love the hotel. Definitely come back

2026-06-26 • via Nuitee
H
Hallie • couple • us
10
Pros:

Excellent food

Cons:

Everything exceeded our expectations. Staff really want you to have a fantastic experience.

2026-06-26 • via Nuitee
M
Marcela • family_with_children • us
10
Pros:

Excelente ubicacion y servicio del hotel. Podrian mejorar la carta del restaurante "garden" del hotel. Las opciones de restaurantes de alta gama son excelentes pero muy costosas para un grupo familiar numeroso, y adicionalmente te hacen reservar el lugar privado del restaurante.

2026-06-23 • via Nuitee
M
Marcela • family_with_children • us
10
2026-06-23 • via Nuitee
L
Levent • solo_traveller • tr
10
2026-06-21 • via Nuitee
R
Raymond • couple • ch
10
2026-06-21 • via Nuitee
Y
youngmi • solo_traveller • kr
9
Pros:

최고의 위치와 공원 뷰 를 가진 세련된 도쿄의 호텔
바 스텝들의 유연한 친절

Cons:

호텔 입구 직원들의 태도가 아쉬웠음
여행지에서의 집으로 돌아오는 투숙객들을 다정하게 맞아주길~~~

2026-06-20 • via Nuitee
S
Shakhnoza • family_with_children • uz
10
2026-06-11 • via Nuitee
M
Michael • solo_traveller • us
10
Very good
Pros:

Comfort service

Cons:

Location

2026-06-08 • via Nuitee
H
Herman • solo_traveller • pa
10
2026-06-08 • via Nuitee
A
ARMELLE • extended_group • mc
10
Pros:

Perfect

2026-06-05 • via Nuitee
R
Rosemary • couple • nz
10
Best hotel we have stayed in.
Pros:

Superb location with views over the Imperial Palace Gardens and close to Tokyo Railway station and shopping. Spotlessly clean, comfortable and luxurious. Staff are exceptionally helpful and obliging.

Cons:

Nothing.

2026-06-03 • via Nuitee
D
Dr. Thomas • couple • de
9
2026-05-26 • via Nuitee
J
Jonas • extended_group • br
9
Fique na cara do gol com todo o conforto e luxo que merece
Pros:

Vista do palácio, limpeza e sofisticação

Cons:

Preço alto mesmo que oferecendo luxo

2026-05-18 • via Nuitee
A
Anand • solo_traveller • in
10
2026-05-17 • via Nuitee
C
Christian • couple • de
10
Pros:

Rooms (view snd balcony) and very good Japanese restaurants

2026-05-14 • via Nuitee