Hotel Okura Kyoto

Hotels
9 (1963 reviews)
Nakagyo-ku Ichinofunairi-cho 537-4 , Kyoto , jp
+81 75-211-5111

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Service
Food quality
Cons:
Cleanliness issues
Dated room quality
Extra charges for amenities

Categories

Cleanliness
8.39
Some reviews mention issues with cleanliness, impacting the score.
Service
9.36
Staff were courteous and hardworking, providing positive experiences.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.35
Several reviews indicate rooms were dated or small, affecting the score.
Amenities
8.88
Mentioned amenities are good, but there were extra costs associated.
Value for Money
9.34
Overall value was perceived positively, justifying the cost.
Food and Beverage
8.89
Food quality was generally good, despite some dining space issues.
Overall Experience
9.36
Overall sentiment was very positive, despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Spectacular Views and Central Location
Hotel Okura offers elegant rooms with stunning views of Kyoto and is conveniently located in the heart of the city, providing easy access to popular attractions and shopping districts.

Luxurious Amenities and Services
Guests can indulge in beauty treatments, enjoy free Wi-Fi, and take advantage of concierge services. The hotel also offers an indoor swimming pool, free parking, and a variety of boutiques at Shopping Avenue Comfort.

Fine Dining and Culinary Experience
Experience exquisite French cuisine at Sky Restaurant Pittoresque while enjoying panoramic mountain and city views. The hotel also features a bakery and various restaurants, including a top-floor buffet restaurant offering Kyoto cuisine.

Book your stay at Hotel Okura Kyoto for a luxurious and unforgettable experience.

Important information:

Please note that some of the hotel's restaurants have a dress code, and some do not allow children under 10 years of age.

The fitness center is accessible only for adults aged 18 and above, and an additional charge is required.

The hotel's Welcome Lounge at Kyoto Station is located on the ground floor of the Cerema Building. It's open daily from 09:30 until 17:00, and accessible only to staying guests.

Free shuttle locations and schedules:
- From the Welcome Lounge at Kyoto Station, the shuttle departs at the top (--:00) and bottom (--:30) of every hour between 10:30 and 17:00, except at 12:30 and 15:00.
- From Hotel Okura Kyoto, the shuttle departs at --:05 and --:35 every hour between 10:05 and 16:35, except at 12:05 and 14:35.
Please note that the shuttle takes about 20-25 minutes, depending on traffic conditions. Staff will meet guests at the hotel lobby or the Welcome Lounge.

The luggage delivery service operates as follows:
Luggage received by 14:00 at the Welcome Lounge will arrive at the hotel by 17:00.
Luggage received by 11:00 at the hotel will arrive at the Welcome Lounge at the requested time between 14:00 and 17:00.

Parking will be available from January 1, 2026, for an additional charge of JPY 2,000 per night from the day of check-in until 15:00 on the following day.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 1963 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
N
Nobuyuki • solo_traveller • jp
9
Pros:

祇園祭に合わせて宿泊をしました。

辻回しの目の前の立地は、酷暑の行事には負担にならず、部屋からも見学する事が出来ました。また、17階のビュッフェからの眺望も素晴らしく東山が一望出来、料理も楽しめました。

スタッフの皆さんも笑顔を絶やさず、ゆったりと過ごす事が出来ました。大変お世話になりました。

Cons:

特にありません。

2026-07-25 • via Nuitee
M
Madonna • family_with_children • us
10
2026-07-24 • via Nuitee
Y
yoshihito • solo_traveller • jp
7
2026-07-24 • via Nuitee
4
400R • solo_traveller • jp
8
2026-07-23 • via Nuitee
M
Miho • couple • jp
10
2026-07-23 • via Nuitee
N
Nozar • couple • us
7
x
Pros:

x

Cons:

x

2026-07-23 • via Nuitee
T
Taichi • family_with_children • jp
10
我が家で、また泊まりたいホテル
Pros:

スタッフの対応に感動です
バスルームもきれいで広く設計されてるのでゆっくりできます
そして昨今の、日本語が話せるスタッフというより、日本人スタッフが多いことが何よりの評価です

Cons:

夜間の駐車場の入口が分かりにくい

2026-07-21 • via Nuitee
A
Atsuko • solo_traveller • jp
9
2026-07-20 • via Nuitee
A
ayumi • couple • jp
10
満足でした
Pros:

立地がとても良かったです。
フロントの新人のスタッフも感じが良かったです。

Cons:

特にありません

2026-07-19 • via Nuitee
T
TERUKO • solo_traveller • jp
5
祇園祭巡行の観光に、とても良い立地条件で満足しました。
Pros:

ウェルカムラウンジ荷物運搬が､とても助かりました。
ホテルと最寄の駅直結も とても良い､炎天下・雨の心配も無く 地下道で寺町辺りまで行けて 嬉しい。
西山・東山景観図は、とてもとても良い‼︎
お部屋が､西向き 朝食フロアが､最上階の東向きだったので両方とも楽しめました。
朝食も食材が良く美味しくいただきました。
ウェルカム折鶴も気持が和めました。

スタッフも気持ち良い方々でした。ありがとうございます。

2026-07-18 • via Nuitee
K
Keita • couple • jp
10
2026-07-18 • via Nuitee
R
Rosellen • family_with_children • ph
10
Hotel Okura is soooo A-Okay
Pros:

Sarah of Concierge was especially helpful to me. I needed to see a doctor for my allergies and her compassionate, personable, thorough assistance was very comforting to me. And when I saw her later on during the day, she remembered and asked me how everything went. That's #1 great experience. The next one was the very convenient luggage transportation service in the Lobby that we availed of to send our large suitcases onto Tokyo since we were going on the Bullet Train that would have been very difficult for us to be lugging our suitcases. I believe her name was Satoya (I am not sure.) But she took care of alllll our suitcases and was so patient when we all brought down our suitcases at different times. She was the one on hand the morning of July 1 and she tried to get all our luggage booked and documented before she finished her shift @11a.m. that day without any of us having to give her all the info since she already had the details from the first of us. Superb service. That's #2 great experience in Hotel Okura Kyoto. The rooms were very comfortable, comforters adding a luxurious feel. The room amenities satisfyingly complete, which even included a skincare set, and the loungewear such a comfy treat. I love the Japanese electronic bidets!!!! The best in all the world!!! This is also where I got introduced to the Japanese medicated toothpaste and I brought it around when I went shopping. The breakfast buffet on the top floor offered a variety of choices to satisfy discriminating tastes. The breakfast room on the 17th floor (Horizonte Lounge) offered a lovely view of the river and the mountains, which started each day right! I liked the feel of the expansive lobby with its pillars, marble floors and grand staircase. We also enjoyed the Bar Chippendale with its classic British decor on the second floor off the grand staircase. Loved our stay in Hotel Okura Kyoto.

2026-07-17 • via Nuitee
真之介 • extended_group • jp
8
2026-07-17 • via Nuitee
J
JAE SUNG • solo_traveller • kr
10
Pros:

Happy place

2026-07-16 • via Nuitee
T
Tal • extended_group • il
10
Great location and big rooms
Pros:

Good location.
The big rooms are big (27 ms) which is great
We returned to the same hotel after few years

Cons:

The single room was stale and I had to move 3 rooms to find one without smoke scent

2026-07-16 • via Nuitee
A
ako • solo_traveller • jp
10
2026-07-16 • via Nuitee
M
Mitra • couple • us
7
2026-07-16 • via Nuitee
智佐 • solo_traveller • jp
9
最高
Pros:

景色と立地

2026-07-16 • via Nuitee
淑玲 • solo_traveller • tw
10
Pros:

1.飯店的員工們很親切，服務很好
2.房間有室外風景，很棒
3.飯店離河原町、三條通走路十分鐘左右就可以到，離高島屋、大丸百貨公司都很近
4.飯店前就有地鐵站、公車站牌了，就算不訂飯店的早餐，附近也有許多早餐店可以去吃
5.我們是自駕來遊玩，有專屬停車場
6.飯店附近有本能寺可以逛很不錯，就連祇園祭的祭典活動都會從飯店門口經過，可惜我們住宿時間太短，不然就可以看到祇園祭

Cons:

無

2026-07-14 • via Nuitee
J
Juliana • solo_traveller • br
10
2026-07-13 • via Nuitee