The Surrey Hotel

Hotels
8.3 (3367 reviews)
465 Great North Road, Grey Lynn , Auckland , NZ
+64 9 378 9059

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Issues with cleanliness
Breakfast prices

Categories

Cleanliness
7.63
Several reviews mentioned cleanliness positively, but some highlighted issues like bathroom maintenance.
Service
8.6
Overall, staff were friendly and accommodating, with positive remarks about their service.
Location
8.64
Multiple reviews praised the convenient location of the hotel near the city.
Room Quality
8.09
Rooms were generally well-received, but a few reviews mentioned they were a bit dated.
Amenities
8.12
While amenities such as a pool were appreciated, there were mentions of them needing improvement.
Value for Money
8.58
Most reviews indicated that the pricing reflected the quality of the stay.
Food and Beverage
8.13
Onsite dining was well-regarded, but some felt the breakfast prices were high.
Overall Experience
8.6
Overall, guests expressed satisfaction with their stay and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:54

Property Description

Variety of Rooms
The Surrey Hotel and Motel offers a diverse range of accommodations, from cozy motel studios to spacious 2 Bedroom Apartments, catering to every guest's needs and preferences.

Convenient Location
Situated just a short 5-minute drive from Auckland CBD, guests can easily explore popular attractions like Ponsonby, Western Springs, and Eden Park within a 20-minute walk, making it an ideal base for both business and leisure travelers.

On-Site Amenities
With an indoor swimming pool, gymnasium, guest laundry, and a traditional English pub serving delicious meals, guests can unwind and indulge in comfort without having to leave the property.

Ready to experience the perfect blend of convenience and comfort at The Surrey Hotel and Motel? Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Location

Guest Reviews

8.3
Based on 3367 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
J
Justine • solo_traveller • nz
10
Pros:

The breakfast and coffee was fantastic too thankyou

2026-09-20 • via Nuitee
H
Helene • solo_traveller • au
10
Pros:

Restaurant was amazing. Great ambience and good gluten free options.

Cons:

Loved everything

2026-09-18 • via Nuitee
T
Taylor • couple • nz
10
Pros:

easy check in, free parking, staff were very nice and welcoming

Cons:

nothing everything was good and easy to navigate

2026-09-17 • via Nuitee
T
Tiana • solo_traveller • nz
8
2026-09-16 • via Nuitee
J
Josie • solo_traveller • nz
10
2026-09-15 • via Nuitee
R
Rawiri Wihapi • solo_traveller • nz
10
2026-09-15 • via Nuitee
M
Matthew • family_with_children • nz
8
Pros:

comfy bed

2026-09-14 • via Nuitee
E
Erin • solo_traveller • nz
6
Pros:

The price was reasonable. The staff were nice.

Cons:

The bed was a bit hard for me personally. I don't like the small containers of milk. A bottle would be better.

2026-09-13 • via Nuitee
P
Peter • solo_traveller • au
8
Pros:

Clean and very convenient

Cons:

Bit noisy on the side of Great Notrh Road

2026-09-11 • via Nuitee
S
Sharleen • solo_traveller • nz
5
2026-09-10 • via Nuitee
J
Josephine Elizabeth • couple • nz
9
Good location with family nearby , clean and spacious . Outdoors dated.
Pros:

Clean , spacious and good bathrooms .

Cons:

The noise from upstairs units . You hear every footstep of people moving around ….. its loud and heavy

2026-09-10 • via Nuitee
R
Rangi • family_with_children • nz
9
Overall, we always enjoy staying at t
Pros:

We stayed in the original hotel. We like its quaint character and old english style. Our room was at the back and the decor is more modern than the hotel exterior. It had everything we needed and was lovely and clean. The beds were really comfortable and got a thumbs up from our son. The air con was a must to keep the room warm. Parking is at the back and was easy to get to and from our room.

2026-09-09 • via Nuitee
A
Amy • extended_group • nz
8
2026-09-09 • via Nuitee
E
Emily • family_with_children • nz
10
2026-09-08 • via Nuitee
H
Hingatu • solo_traveller • nz
10
Pros:

Very spacious for a studio unit. Nice breakfast bench. Good wifi. Great security with privacy button on front door. Door hook to keep door open. Quiet despite being by main road.
Clean andNice decor

Cons:

Didn't get to check out the indoor pool and spa 😌

2026-09-08 • via Nuitee
S
Stephen • couple • nz
10
2026-09-07 • via Nuitee
D
Daniel • family_with_children • nz
10
2026-09-07 • via Nuitee
G
Giles • solo_traveller • nz
4
Would not stay here again unfortunately, was not a comfortable stay in the room given the price I paid I could have stay
Pros:

On site Car parking

Cons:

Room cold despite heat pump running all night, noticed big gaps around the door frame letter constant draft in. Also shower temperature was not hot enough at the highest temperature it could go.

2026-09-06 • via Nuitee
T
Toni • family_with_children • nz
8
A great accomodation stay that isn't in the central city
2026-09-05 • via Nuitee
G
Gayle • solo_traveller • nz
10
Thank you!
Pros:

The staff here were absolutely amazing. I hadn't yet booked and called koz I had a couple questions. And I was greated so kind and info was given. Easy to book online. And great to deal with onsite too! Thanks team. The room i had was spacious and had all that we needed. The pool is a bonus! So great for the cost. And the location was great. Shops down the road etc.

Cons:

-

2026-09-03 • via Nuitee