Quality Inn Napier

Hotels
•
Quality Inn
7.8 (2988 reviews)
311 Marine Parade , Napier , NZ
+64 6 835 3237

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location (beach views, near town) and easy on-site parking
Rooms generally clean and tidy; towels changed daily
Friendly/helpful reception reported by multiple guests
Good value/price noted by several reviewers
On-site pool and some rooms with spa baths
Convenient for last-minute or short stays
Cons:
WiFi slow and unstable
Breakfast not available except weekends; limited F&B hours
Uncomfortable or very soft beds reported by some guests
Noise issues (other guests, thin walls, skate park music)
Pool reported as cold/unheated
Laundry and dryer problems; occasional housekeeping misses (dirty cups)
Outdated or missing in-room amenities (no smart TV, old toaster, no room phone)
Surprise damage deposit on arrival and occasional rude staff

Categories

Cleanliness
8.7
Generally reported as clean and tidy with multiple mentions of 'exceptionally clean' and daily towel changes; a few isolated issues (dirty cups, one bathroom needing a deep clean).
Service
8.3
Mostly positive: several mentions of friendly, helpful reception and good check-in experiences, though there are isolated negatives (one rude receptionist, minor language barrier).
Location
9.5
Frequently praised — beach views, close to town and easy parking; a few complaints about nearby skate park noise on occasion.
Room Quality
7
Mixed: comfortable/cozy rooms and some with spa baths, but issues include very soft/uncomfortable beds for some, thin walls/noise, extractor fan not working and occasional dirtiness.
Amenities
6.8
Mixed to negative: pool and spa available but reported cold/unheated by guests; WiFi reported as very slow/unreliable, laundry/dryer problems, some outdated or missing in-room items (no smart TV, old toaster, no room phone).
Value for Money
7.7
Mixed perceptions: several guests noted good value and fair pricing, others felt it was slightly overpriced (unexpected deposit, limited services like breakfast) which reduced perceived value.
Food and Beverage
6
Negative mentions: breakfast not available except on weekends (surprising to guests) and dinner service limited (only until ~8:30pm), limiting F&B convenience.
Overall Experience
8.4
Overall mixed-positive: many recommend the motel for location, cleanliness and value, but some guests had significant negatives (noise, bed comfort, cold pool, occasional rude staff) that affected their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodation with Stunning Ocean Views
Quality Inn Napier provides a perfect blend of comfort and convenience. Situated just a stone's throw away from the Pacific Ocean, our hotel offers modern studios and apartments equipped with all the amenities you need for a relaxing stay. Enjoy the breathtaking ocean views right from your room.

Convenient Onsite Facilities
Indulge in delicious meals at our onsite restaurant, unwind with a drink at the bar, or take a refreshing dip in the pool. With room service available and a guest laundry for your convenience, we ensure a hassle-free and enjoyable experience for all our guests.

Ideal Location for Exploring Napier
Located a short walk from Napier city centre, and a quick drive from Hawke's Bay Airport, Quality Inn Napier is the perfect base for your adventures. Whether you're here for business or leisure, our hotel offers the perfect combination of comfort, style, and convenience.
Book now and experience the best of Napier at Quality Inn Napier!

Important information:

Please note that there is a 5% surcharge when you pay with an American Express credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NPE

Location

Guest Reviews

7.8
Based on 2988 reviews
Cleanliness: 8.7
Service: 8.3
Location: 9.5
Room Quality: 7
Amenities: 6.8
Value for Money: 7.7
Food and Beverage: 6
Overall Experience: 8.4
T
Tim • couple • nz
1
2026-10-30 • via Nuitee
K
Koichi • family_with_children • nz
5
Cons:

WiFi was super slow and unstable. Disconnected very often. Annoying

2026-10-29 • via Nuitee
L
Lisa-Marie • family_with_children • nz
8
great stay :)
Pros:

Location, service, cleanliness

Cons:

Nothing really, but it would be nice to have a smart tv :)

2026-10-27 • via Nuitee
E
Erik • couple • se
7
Cons:

Dåligt att det inte var frukost

2026-10-27 • via Nuitee
C
Clare • couple • nz
6
Cons:

Bed was really soft

2026-10-27 • via Nuitee
B
Beacock • couple • nz
8
Noisy until the second night
Pros:

Location

Cons:

The noise that the other guests made.the entire motel seemed to be school kids, and they sure made a lot of noise. The worst thing was a very loud party speaker with bass boost playing a very annoying looped track. I don't understand why the teachers didn't control them .

2026-10-26 • via Nuitee
C
Cathryn Karaponi • couple • nz
9
Geat
Pros:

Location

Cons:

Laundry got locked and the drier went off before times up and clothes weren't dry next morning pickup. But then the notice says room locks after 9pm anyway.

2026-10-26 • via Nuitee
G
Gage • couple • nz
8
Good for our short visit to see family
Pros:

Good value and room comfortable

2026-10-26 • via Nuitee
D
Dene • couple • nz
9
Great price Clean and tidy
Pros:

Clean and tidy

Cons:

N/A

2026-10-25 • via Nuitee
T
Te Hina • family_with_children • nz
8
Good.
Pros:

Room was cozy! Reception was good. Slight language barrier but very kind.

Cons:

When we arrived there was NO HOT WATER! My kids had cold bath. When I rung reception they didn’t really have a solution or anything to help make the situation better.

2026-10-22 • via Nuitee
H
Helen • couple • au
10
Great motel. Would recommend.
Pros:

We had an upstairs room with view of beach. Very nice. Room had a spa bath. Very comfortable room. Also used the pool which is undercover and very good. Easy parking on site.

Cons:

Nothing

2026-10-21 • via Nuitee
B
Barry • solo_traveller • nz
6
Pros:

Nice room

Cons:

Cups were dirty

2026-10-19 • via Nuitee
R
Rachel • couple • nz
6
nice place, will be great in the summer
Pros:

good view from our room, as requested, nice carpet and lounge suite, clean and comfortable

Cons:

thin walls, could hear others walking in the hallway, also had no working extractor fan in our bathroom and no windows, informed the receptionist of this

2026-10-19 • via Nuitee
D
Deb • couple • nz
8
2026-10-19 • via Nuitee
T
Tracy • couple • au
10
A lovely welcome at reception and the room was exceptionally clean
Pros:

Easy to find, parking on site. Very clean rooms

2026-10-18 • via Nuitee
B
Belinda • couple • nz
3
I will never be back to stay again
Pros:

the only thing I liked was the balcony from my room overlooking the beach

Cons:

The bed was extremely uncomfortable the main reason I booked was for the pool and it was too cold not heated what a waste of my money staying here

2026-10-18 • via Nuitee
M
Matthew • family_with_children • au
8
2026-10-18 • via Nuitee
S
Shona • solo_traveller • nz
8
2026-10-17 • via Nuitee
M
Maria • solo_traveller • nz
8
Great location, can reach pretty much walk anywhere from here like shops, beach, supermarket.
2026-10-17 • via Nuitee
R
Robyn • couple • gb
6
Overall the stay was good but overpriced a bit.
Pros:

Good location to town with parking facilities. The room is a fair size and cleaned throughout and hoovered which was great. Decent kitchen facilities too which helped. Its got a pool which is why we opted to stay there.

Cons:

There wasn't any breakfast available except on weekends which we hadnt known at the time of booking. Dinner is available but only until 8:30pm so when we arrived we had to get takeaways locally.The bathroom bath/shower needs a deep clean but overall the rest of the room was clean and maintained throughout our stay which was great. We opted for beach balcony view but hadnt realised opposite us was a skate park and they blast music which was annoying.

2026-10-13 • via Nuitee