Sonesta Simply Suites Phoenix Glendale

Hotels
•
Sonesta Hotels
7.6 (438 reviews)
11411 North Black Canyon Highway , Phoenix , us
+1 602-861-4900

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good amenities
Convenient location
Cons:
Cleanliness issues
Wear and tear in rooms
Some locations have unpleasant smells

Categories

Cleanliness
6.18
Multiple mentions of dirty rooms and linens, indicating poor cleaning standards.
Service
8.65
General sentiment indicates friendly and accommodating staff.
Location
8.19
Convenient location near walkable restaurants is positively noted.
Room Quality
7.14
Room size is appreciated, but signs of wear and odors noted.
Amenities
7.67
Good amenities like kitchenette and gym, but some issues reported.
Value for Money
8.13
Many guests felt the price matched the experience provided.
Food and Beverage
7.18
Limited feedback, but one review indicates kitchen services.
Overall Experience
7.65
Overall satisfactory experience with some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:18

Property Description

Modern Accommodation with Free WiFi
Sonesta Simply Suites Phoenix Glendale provides a modern stay with free WiFi, ensuring you stay connected throughout your visit. Each room is equipped with a flat-screen TV, cable channels, and a convenient kitchen. Some rooms even feature a cozy seating area for extra comfort, making you feel right at home.

Relaxing Outdoor Pool and Hot Tub
Unwind and soak up the sun at the outdoor pool or enjoy a soothing soak in the hot tub. Whether you're looking to swim some laps or simply lounge by the poolside, this hotel offers the perfect spot to relax and rejuvenate during your stay.

Convenient Amenities and Pet-Friendly Environment
Benefit from a pet-friendly policy at Sonesta Simply Suites Phoenix Glendale, allowing you to bring your furry friends along. With a 24-hour front desk, you can rest assured that your needs will be taken care of promptly. Plus, the proximity to Phoenix Convention Center and Copper Square adds to the convenience of your stay.

Book your stay now at Sonesta Simply Suites Phoenix Glendale for a comfortable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 per pet, per stay applies for stays up to 7 nights, $150 for all longer stays. A maximum of 2 pets per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 438 reviews
Cleanliness: 6.18
Service: 8.65
Location: 8.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 7.65
J
John • couple • us
1
Do not do it, filthy!
Pros:

Not sure after check-in it all went downhill fast.

Cons:

$5 per night parking fee, for what. We checked in and went to our room, turned around and checked out. Bathroom was disgusting! Mold and dirty, just couldn’t do it. Trying to get money back not sure if that will happen. Gang Graffiti inside, I have so many more pictures but this will only let me upload 4. So disappointed with Sonesta, I thought this company had higher standards.

2026-07-11 • via Nuitee
J
John • couple • us
1
2026-07-10 • via Nuitee
P
Peggy • solo_traveller • us
10
Pros:

We had the pool to ourselves most of the time which was good. The management and staff was pleasant and kind.

2026-06-14 • via Nuitee
S
Shelly • solo_traveller • us
10
2026-06-09 • via Nuitee
M
Miller • family_with_children • us
9
Pros:

Very clean, comfortable... Staff was very pleasant!!

Cons:

Things could always be cheaper, but it wasn't a bad value

2026-06-03 • via Nuitee
A
Ailafo • solo_traveller • us
8
2026-05-24 • via Nuitee
E
Elizah • family_with_children • us
10
Nice
Pros:

Yes!

Cons:

Yes!

2026-05-18 • via Nuitee
A
alejandra • couple • us
9
2026-05-09 • via Nuitee
J
Jissell • couple • us
1
Horrible
Pros:

Nothing

Cons:

Everything

2026-04-21 • via Nuitee
K
Ken • couple • us
1
This property canceled our reservation 3 hours before checking, we had booked thru booking.com and a great rate. I feel
Pros:

Nothing!! We didn’t get to stay there as they cancelled our booking thru a 3 rd party web site saying they “overbooked” I got the feeling it was because the rate offered was too low!!

Cons:

Nothing

2026-04-15 • via Nuitee
C
Carlos • couple • mx
8
Pros:

la ubicacion

Cons:

todo bien

2026-04-10 • via Nuitee
J
Jamie • couple • us
6
Not the same.
Pros:

It had a kitchen, staff

Cons:

Pool wasn’t maintained, gym was missing weights, parking fee

2026-04-06 • via Nuitee
V
Victor • solo_traveller • us
10
Pros:

STAFF WAS WARM AND INVITING FOR BOTH MY VISITS. THE LOCATION WAS PERFECT AND VERY CLOSE AND EASY TO ACCESS FAMILY IN THE AREA AND HIGHWAY.

Cons:

THE ONLY

2026-04-02 • via Nuitee
Y
Yen-Chun • extended_group • tw
5
Pros:

location is good, staffs are nice

Cons:

cleanness can be improved, some guest have their smoking in their rooms, noise cannot eliminate even window is shut.
air ventilation and water flow have some problems due to old infrastructure.

2026-03-30 • via Nuitee
J
Jodi • couple • us
7
Mediocre, would not stay again even as friendly as the staff was.
Pros:

Staff was very friendly rooms were actually pretty comfortable. Beds were soft rooms stocked well.

Cons:

The property was not clean. The hallways were dirty corners of our room were dirty phone in the room really dirty and it just needed some maintenance. They have so much air freshener in that place trying to cover up, I’m not sure what but the air freshener is horrible. It is so overpowering and not a fresh set it’s just bad.

2026-03-23 • via Nuitee
J
Jill • family_with_children • us
3
Pros:

Nothing

Cons:

Spa out of order over month, dirty footprints in tub, popcorn and pretzels crumbs in hide a bed, not made up for 3rd guest that was paid for, ice maker made 10 ice cubes on 12 hours. Front desk noted no maintaince worker for property. Dirty bathroom floor and toilet. Only positive thing to say is early check-in and front desk girl was very nice and apologetic for condition of property for the price charged.

2026-03-22 • via Nuitee
D
Degroot • family_with_children • us
8
Pros:

The bed was very comfortable. The room had a ton of storage great for a long stay. The staff were friendly and helpful. Its has a small but very nice 24hr gym with good equipment and the other plus is the laundry room is 24hr also.

Cons:

This particular room is all I can share about but I wish between guests they'd do more to neutralize odors from food cooked in the room #112 Ours was heavy on Vietnamese food smell. The other thing is this room had roaches at night coming from drains. Only saw 2 and killed each of them. I know they are a problem in this region and I was not really aware of them because of the lack of reviews. Everything was checked and washed so none came home with us.

2026-03-22 • via Nuitee
J
John • couple • ca
7
2026-03-10 • via Nuitee
V
Victor • family_with_children • us
10
Comfort close to family.!
Pros:

The location was perfect and close to family during my visit. Staff was very welcoming and helpful.

2026-02-23 • via Nuitee
T
Thomson • family_with_children • us
10
2026-02-09 • via Nuitee