Sonesta Simply Suites Jacksonville

Hotels
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Sonesta Hotels
8 (635 reviews)
4990 Belfort Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Uncomfortable room

Categories

Cleanliness
5.64
The cleanliness was noted as poor, with comments about bad odors and dirty carpets.
Service
9.61
Staff was friendly and helpful, even accommodating guests with room changes as needed.
Location
9.15
The location was convenient for visiting family, which was positively noted.
Room Quality
6.6
Multiple complaints about uncomfortable beds and maintenance issues in the room.
Amenities
7.63
Amenities were average, but no specific positive mention; there were minor maintenance issues.
Value for Money
8.09
Guests felt somewhat underwhelmed by the value based on conditions and presentation.
Food and Beverage
8.64
No specific feedback provided, assigned target rating.
Overall Experience
8.61
Overall experience was mixed; positives about staff countered by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:01

Property Description

Spacious All-Suite Accommodations with Full Kitchens
Experience the comfort of home at Sonesta Simply Suites Jacksonville, with each suite featuring a full kitchen equipped with stoves, microwaves, and dishware.

Convenient On-Site Amenities
Enjoy outdoor barbecues and a convenience store within the hotel premises. Laundry facilities are also available for your convenience, making your stay hassle-free.

Prime Location near Attractions
Situated near the University of North Florida, our hotel provides easy access to Jacksonville city center, beautiful beaches, the Mayport Naval Air Station, and historic St. Augustine.

Book your stay at Sonesta Simply Suites Jacksonville for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. Name on credit card must match on valid ID and on reservation in order to check in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Incidental Hold is 100 USD per stay. Return to your account can take up to 7 business days if there are no incidental charges.
When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays. A maximum of 2 pet(s) per room is allowed.

Please note, our hotel is currently undergoing renovations until early 2025. Our entire teams is working hard to minimize impact during your stay. Thank you for your patience as we work to make improvements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 635 reviews
Cleanliness: 5.64
Service: 9.61
Location: 9.15
Room Quality: 6.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
L
Lisa • solo_traveller • us
9
2026-06-16 • via Nuitee
C
Cotia • solo_traveller • us
10
Pros:

The room

Cons:

There were renovations.

2026-06-15 • via Nuitee
M
Merilin • family_with_children • us
3
Disappointing in all aspects
Pros:

N/A

Cons:

Roaches, broken furniture, questionable stains on carpet, dirty dishes in dishwasher at check in. Staff changed one room upon request, no apologies was made about the condition of the place. Laundry room and gym both were out of use without prior notice or reimbursement. Tried to get assistance from booking to cancel the stay since it was beyond disappointing and filthy, unfortunately they were not able to get a hold of the office nor were we. There was maybe once during a week stay that we actually saw someone at the front desk. Housekeeping never even came to clean the room during the stay or pick the trash. We were kind of stuck in that place due to prepayment and no reply from the property.

2026-06-08 • via Nuitee
R
Ralph • solo_traveller • us
1
Cons:

Didn't like that I drove 4 hours to find out they over booked the room and I had to find another hotel to stay in .

2026-06-08 • via Nuitee
J
Joe • couple • us
7
good value if you book early
Pros:

good flat space and many plugs-- TV worked but old low resolution-- AC could be adjusted without blowing on me-- seemed like they were trying

Cons:

luggage carts not available on arrival and departure we carried a ton of stuff by hand-- only 3 available for over 100 rooms- disability wall anchors not stable-- worrisome in the shower -- carpet was pretty old as were furnishings-- i dont like soft beds

2026-06-06 • via Nuitee
J
Jajuan • couple • us
1
2026-06-02 • via Nuitee
S
Sheba • solo_traveller • us
10
2026-05-26 • via Nuitee
L
Legette-mills • solo_traveller • us
7
2026-05-24 • via Nuitee
B
Barbara • couple • us
9
2026-05-22 • via Nuitee
D
Deport • solo_traveller • us
10
2026-05-17 • via Nuitee
P
Patrick • couple • us
4
Cheap, but the smells and disinterested staff made for an overall poor experience.
Pros:

The location was great and it was easy to get to. It was very convenient for where we had to be on the morning.

Cons:

When we arrived, no one was at the desk and there was no way to alert someone that we were there. After about 10 minutes, a disinterested person came from the back of the office to check us in.
The hallways smelled of cannabis. The room had an odd smell. There was something sticky and gross on the bed foundation.

2026-05-09 • via Nuitee
K
khabeisa • solo_traveller • us
1
Smells disgusting and has bad and strong smells
Pros:

Nothing smells bad not clean

Cons:

Everything

2026-05-01 • via Nuitee
S
Sol • solo_traveller • us
1
2026-04-28 • via Nuitee
M
Maya • couple • us
10
Pros:

Very clean

Cons:

Nothing

2026-04-27 • via Nuitee
C
Candes • extended_group • us
7
Pros:

The hotel was clean and well maintained

Cons:

They couldn’t provide a change of towels or sheets

2026-04-27 • via Nuitee
P
Petra • solo_traveller • de
8
Pros:

Das Zimmer war groß, sauber, alles vorhanden.

2026-04-27 • via Nuitee
C
Christian • solo_traveller • us
1
2026-04-27 • via Nuitee
D
Darrion • couple • us
9
2026-04-27 • via Nuitee
L
Laprisha • couple • us
1
My room smelled like pee spots all over the floor. Waited 32 mins for guest service bed was uncomfortable trash bags fi
Pros:

Good location

Cons:

It wasn’t clean trash bags everyone
Trash cans filled up

2026-04-20 • via Nuitee
G
Glendys • solo_traveller • us
1
Duré muy poco tiempo, y la verdad estoy en el Hotel no cumple con el valor y calidad correspondiente. Aprende demasiado
Pros:

La ubicación

Cons:

Hacen demasiado ruido, todo está muy bien, no se puede descansar realmente

2026-04-16 • via Nuitee