Sonesta Simply Suites Jacksonville

Hotels
•
Sonesta Simply Suites
8 (655 reviews)
4990 Belfort Road , Jacksonville , US
+1 904-296-7785

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Uncomfortable room

Categories

Cleanliness
5.64
The cleanliness was noted as poor, with comments about bad odors and dirty carpets.
Service
9.61
Staff was friendly and helpful, even accommodating guests with room changes as needed.
Location
9.15
The location was convenient for visiting family, which was positively noted.
Room Quality
6.6
Multiple complaints about uncomfortable beds and maintenance issues in the room.
Amenities
7.63
Amenities were average, but no specific positive mention; there were minor maintenance issues.
Value for Money
8.09
Guests felt somewhat underwhelmed by the value based on conditions and presentation.
Food and Beverage
8.64
No specific feedback provided, assigned target rating.
Overall Experience
8.61
Overall experience was mixed; positives about staff countered by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:01

Property Description

Spacious All-Suite Accommodations with Full Kitchens
Experience the comfort of home at Sonesta Simply Suites Jacksonville, with each suite featuring a full kitchen equipped with stoves, microwaves, and dishware.

Convenient On-Site Amenities
Enjoy outdoor barbecues and a convenience store within the hotel premises. Laundry facilities are also available for your convenience, making your stay hassle-free.

Prime Location near Attractions
Situated near the University of North Florida, our hotel provides easy access to Jacksonville city center, beautiful beaches, the Mayport Naval Air Station, and historic St. Augustine.

Book your stay at Sonesta Simply Suites Jacksonville for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. Name on credit card must match on valid ID and on reservation in order to check in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Incidental Hold is 100 USD per stay. Return to your account can take up to 7 business days if there are no incidental charges.
When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays. A maximum of 2 pet(s) per room is allowed.

Please note, our hotel is currently undergoing renovations until early 2025. Our entire teams is working hard to minimize impact during your stay. Thank you for your patience as we work to make improvements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 655 reviews
Cleanliness: 5.64
Service: 9.61
Location: 9.15
Room Quality: 6.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
B
Bethany • couple • us
7
Pros:

Very nice facility. Everyone there was nice and personable.

Cons:

Fire alarm going off multiple times and being outside until it was sorted at 1230-1 am.

2026-09-19 • via Nuitee
G
Green • couple • us
1
Not Great
Cons:

Staff did not accommodate for water system issues. The room’s floor was moist and wet upon arrival. The water for freezing cold.

2026-09-18 • via Nuitee
O
Ortega • solo_traveller • us
4
No hot water, unacceptable amount of time to fix the problem
Pros:

Location

Cons:

No hot water.. broken pipes for days

2026-09-15 • via Nuitee
D
Daquino • solo_traveller • us
5
It started off rough but ended well.
Pros:

I did like the quietness no disturbance at all

Cons:

1st night no hot water was not so good at all. A cold shower on a mini vacation is wild but it’s ok.

2026-09-14 • via Nuitee
A
Augusto Turra • extended_group • us
5
Pros:

kitchen in the room, free laundry and location

Cons:

They did not clean my room and I stayed there for more than 30 days

2026-09-11 • via Nuitee
M
Morley • solo_traveller • us
10
Pros:

Everything was clean smell good through out and staff was very helpful

Cons:

Nothing

2026-09-03 • via Nuitee
C
Carlton • solo_traveller • us
10
Pros:

The great service and professionalism

2026-09-01 • via Nuitee
C
Carla • solo_traveller • us
9
Pros:

Just beautiful 😍

Cons:

The socket in the bathroom didn't work

2026-08-31 • via Nuitee
A
Augusto Turra • extended_group • br
6
Custo benefício bom, mas tem bastante coisa para melhorar
Pros:

Custo benefíco. Local com cozinbha onde eu podia fazer minhas refeições quando não queria sair para comer em outro lugar.

Cons:

Fiquei aproximadamente 30 no hotel, quando entreii lá recebi uma promessa que o meu quarto seria limpo de 15 em 15 dias, e no período que eu fiquei lá o meu quarto não foi limpo nenhuma vez. Mesmo eu indo na recepção solicitar a limpeza por diversas vezes ele não foi limpo.

2026-08-31 • via Nuitee
M
Myhesa • solo_traveller • us
3
2026-08-24 • via Nuitee
A
Angelica • couple • us
4
2026-08-24 • via Nuitee
J
Jones • couple • us
8
2026-08-20 • via Nuitee
O
Ortega • couple • us
7
Pros:

Location

Cons:

The shower head was not working properly

2026-08-15 • via Nuitee
N
Nikolina • couple • it
8
2026-08-13 • via Nuitee
O
Ortega • couple • us
10
Great
Pros:

The facility is great.: we’re here for work and have extended our stay and decided to stay at Sonesta Suites again

Cons:

Cleanliness

2026-08-05 • via Nuitee
J
j • couple • us
10
2026-08-02 • via Nuitee
R
Raicher • solo_traveller • br
5
Pros:

Price and location

Cons:

The overall maintenance was poor, house keeping only after two weeks.

2026-08-02 • via Nuitee
J
Joe • couple • us
3
Not somewhere I would stay again.
Pros:

Location was good because it was close to Nuvia Dental, there was no breakfast we were made aware of onsite. Room was ok price was high for the room.

Cons:

Check into the room there was no ice because icemaker was not turned on in time. No ice machines either for issues like this. No breakfast was available that we were told about. Had to get a taxi to go buy ice for water and ice pads for after my surgery that day.” On day of checkout no staff was onsite till after 8:00 am.

2026-07-21 • via Nuitee
M
Monica • solo_traveller • us
10
Pros:

The location and it was a quiet stay. Loved the kitchenette as well.

Cons:

The funny smell in the halls but it could have been someone cooking. Cooking supplies were always checked out, each room should have they're own.

2026-07-13 • via Nuitee
L
Luke • solo_traveller • us
5
2026-07-04 • via Nuitee