Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Hotels
•
Marriott
7.6 (178 reviews)
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028 , Costa Mujeres , MX
52-998 283 3919

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Facilities

Free breakfast
Full-service spa
Fitness facilities
Front entrance ramp
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Clean and well-maintained resort
Great overall vacation experience
Cons:
Poor service from staff
Noisy environment at night

Categories

Cleanliness
8.85
The resort was clean and well-maintained.
Service
5.85
Several guests reported poor service and unprofessionalism from the staff.
Location
7.85
Located near the main area, though noise at night was noted.
Room Quality
7.35
Rooms with pools were described as very nice.
Amenities
7.35
Amenities are decent but some services require advance reservations, which can be inconvenient.
Value for Money
7.35
Generally a good experience, but some guests felt they wasted money due to service issues.
Food and Beverage
7.35
Food quality varied, with some excellent dishes but also subpar options.
Overall Experience
8.85
A great vacation overall with some memorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:40

Property Description

Discover a world of luxury and relaxation at Planet Hollywood Adult Scene Cancun, an exclusive all-inclusive resort designed for adults seeking an unforgettable getaway.

Luxury Accommodations
Indulge in one of our 380 elegantly designed rooms complete with iPod docking stations, flat-screen TVs, and private furnished balconies for your personal paradise. Enjoy complimentary Wi-Fi and unwind in modern bathrooms featuring rainfall showerheads and top-quality toiletries.

Gourmet Dining Experiences
Savor international cuisine at the renowned So Cal Gourmet Emporium, or grab a quick bite from our coffee shop. With 24-hour room service and swim-up bars, delightful culinary experiences are always within reach.

Rejuvenating Amenities
Relax and recharge at our full-service spa, explore four outdoor pools, or stay active in our 24-hour health club. With complimentary valet parking and concierge services, every detail of your stay is meticulously catered to.

Book your escape today and immerse yourself in the luxury of Planet Hollywood Adult Scene Cancun!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Children 18 years old and younger are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Travelife

See all policies

Location

Guest Reviews

7.6
Based on 178 reviews
Cleanliness: 8.85
Service: 5.85
Location: 7.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 7.35
Overall Experience: 8.85
B
BCficcion • solo_traveller • mx
7
El hotel es bonito pero...
Pros:

El río lento muy divertido, aunque de 4 motores para la corriente sólo hubieron 1 o 2 prendidos, estaría mucho mejor con todos encendidos. La comida estuvo bien, hubieron algunas cosas que estuvieron excelentes. Los bartenders y la mayoría de meseros fueron muy amables. El servicio de concierge probablemente lo mejor de la estancia, atendieron todas las solicitudes que hicimos por la app, aunque claro, tardan un poco. El minigolf súper divertido. Se aprecia que sigan teniendo música en vivo en la alberca. La playa es muy bella pero eso es algo que tienen todos los hoteles de la zona. Casi nada de zargaso aún cuando es temporada.

Cons:

Hubieron varios detalles durante la estancia. Empezando por la habitación. Se entiende que hay un problema con la húmedad porque toda la riviera tiene un problema con la humedad, y sobre todo en Costa Mujeres que es en medio del mangle, el olor y las manchas de la pared es algo que yo ya esperaba encontrar, pero en nuestra habitación la puerta no cerraba por completo, probablemente porque la humedad ha inflado la madera del marco. No quisimos tomarnos el tiempo de pedir un cambio de habitación porque el seguro adicional por dentro para nosotros fue suficiente, pero es verdad que estando fuera de la habitación cualquiera podría haber entrado al cuarto sólo empujando la puerta. La regadera estaba bastante tapada, probablemente de sarro, funcionaba lo suficiente para no ser un inconveniente pero deberían revisarlas y limpiarlas seguido, la regadera de mano cuando la abrí salió el agua naranja, seguro está llena de oxido por el desuso, no la quise usar para nada por eso. La plancha de vapor que estaba en la habitación no servía, tuvimos que pedir una normal y, como tardó en llegar, la primera noche no pudimos planchar nuestra ropa para la cena.
Luego, la alberca para adultos. Los 4 días que estuvimos la alberca estaba sucia de una especie de espuma amarilla que se acumula en las esquinas de la alberca, es evidente que es un problema recurrente porque el azulejo está manchado de amarillo en las esquinas, a mí me dio mucho asco y no entré a esa alberca por eso.
Tuvimos varios incidentes en los restaurantes del área de adultos. En ambos durante el desayuno tardaron mucho en atender, en Braza nos dieron la carne de res cruda en 2 ocasiones (una en el desayuno y otra en la cena) en Catch el último día llegamos a comer cerca del horario de cierre y tardaron 2 horas en entregarnos la comida, al grado que apagaron hasta el aire del lugar cuando no era nuestra culpa que tardaran tanto, en esa ocasión también los meseros fueron groseros, probablemente poruqe ya estaban apurados.

2026-05-12 • via Nuitee
E
Effy Yanely • solo_traveller • mx
9
Pros:

El personal de todas las áreas es muy atento y amable 😉

Cons:

Todo fue estupendo

2026-05-12 • via Nuitee
B
Brenda • family_with_children • mx
3
dejó mucho que desear
Pros:

la alberca

Cons:

la atención al cliente es pésima, faltaban insumos en los restaurantes, muy tardado el servicio, no había cerveza en la playa

2026-05-10 • via Nuitee
W
Weynshet • couple • gb
9
2026-05-04 • via Nuitee
D
dale • extended_group • us
7
Very relaxing vacation, great resort, restaurants and buffet
Pros:

Beautiful location, very large resort with friendly staff

Cons:

No option for top shelf vodka! Makes no sense

2026-04-27 • via Nuitee
L
Linda • couple • us
5
2026-03-28 • via Nuitee
A
Aixa • couple • ar
9
2026-03-16 • via Nuitee
F
felicia • couple • us
2
Pros:

The concierge was very helpful getting our room situation fixed

Cons:

The rooms smelled like mildew. We changed rms 3 times due to them giving us the wrong room and the horrific smell. They gave us a humidifier to help

2026-03-08 • via Nuitee
M
Michele • couple • us
5
The property was pretty, the staff exceptional, the food atrocious.
Pros:

The staff were incredibly; always welcoming and lovely.

Cons:

The food was really bad. We came to Mexico expecting to have good Mexican food, but we found nachos that were worse than gas station nachos, dry tacos, and there is only one location on site that has chips and guacamole as an option. The quality of all of the restaurants is very low; most dry, flavorless, or had gnats or hair in it.

2026-02-28 • via Nuitee
F
felicia • couple • us
2
Pros:

Staff was friendly

Cons:

The rooms smelled like mold. We had to move rooms 3 times in less than 24 hours due to the smell and also them messing up our room assignment. All the rooms that we had had a smell and they had to put a dehumidifier in the rooms

2026-02-10 • via Nuitee
A
ABrea • couple • us
1
Hate it
Pros:

I didn’t like anything!

Cons:

Adult side everything closed at 5/6pm forced to mingle with kids and my passport was stolen

2026-01-19 • via Nuitee
S
Sandrel • couple • us
7
Overall I would stay at Planet Hollywood again but to use booking.com transportation I Will Not
Pros:

Overall the stay and the service and staff was excellent I will stay again.If you and your family need a vacation this is your best place.

Cons:

When we arrived got in our room the bathroom was not clean very good seem that it was a Rush job.
The night before leaving our reservation for our transportation got canceled by booking.com leaving us in bind to get transportation back to the airport that was not good booking.com side and receiving my money back I haven’t.. use booking.com to much to be done like this.

2026-01-19 • via Nuitee
J
Jaleisha • couple • us
10
2026-01-19 • via Nuitee
M
Martina • couple • at
1
NIE WIEDER
Cons:

Das Hotel war eine Katastrophe.
Die Lüftung/Klima hat die Luft zum Atmen genommen.
Sind in der Nacht auf die Terasse gezogen...

Gar nicht zu reden von den Kakerlaken...

Das Personal hat in keinster Weise gehlofen ein Ersatzhotel zu finden.

2026-01-17 • via Nuitee
T
Thien-Vy • extended_group • us
8
Overall the stay was good thanks to the amazing staff.
Pros:

The staff here are incredible, they’re very friendly and always helpful.

Cons:

I think the verity of foods were very little considering there were multiple restaurants.

2026-01-15 • via Nuitee
I
imran • solo_traveller • gb
6
2025-12-22 • via Nuitee
R
Ramírez • solo_traveller • mx
10
Pros:

Un agradecimiento especial a los chicos del FlowRider Xavier y Juaquin por su excelente dedicación en su trabajo

2025-12-18 • via Nuitee
J
Joris • couple • es
10
Días de relax en un paraíso
Pros:

El hotel superó todas nuestras expectativas: una ubicación fantástica cerca del aeropuerto y un entorno paradisíaco que hizo que nuestra estancia fuera perfecta.

El personal fue absolutamente increíble, siempre atento en cada restaurante y cada bar; realmente nos hicieron sentir cuidados en todo momento.

La playa estaba impecable y la habitación era amplia y muy cómoda, ideal para desconectar y disfrutar del paraíso de Cancún.

Nos vamos muy contentos y con ganas de volver, porque encontrar un lugar donde se combina buen servicio, confort y un entorno espectacular no es fácil.

2025-11-26 • via Nuitee
V
Valerie • couple • mx
10
2025-11-20 • via Nuitee
K
Kang • extended_group • ca
2
It was mediocre
Pros:

Beautiful ocean to swim in and great restaurants

Cons:

The fire alarm in our room kept going off, the app sucks and it is difficult to make dinner reservations as a group and you are almost only offered a 9:30pm dinner as a group

2025-11-19 • via Nuitee