Hilton Garden Inn Lexington

Hotels
•
Hilton Garden Inn
8.3 (201 reviews)
1973 Plaudit Place , Lexington , US
+1 859-543-8300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly, helpful staff and attentive management
Convenient location near highway
Heated pool
Pet-friendly and accommodating
Cozy lobby
Comfortable beds
Decent breakfast when purchased
Cons:
Unexpected extra charges / pet fee charged after checkout
Breakfast not included (additional cost)
Noisy air conditioning and light intrusion from drapes
Small rooms and small parking stalls
Slow, dirty, screeching elevator
Bar staffing and stock issues

Categories

Cleanliness
9
Multiple reviewers explicitly praised that rooms were nice, very clean and the property was clean overall.
Service
9
Numerous comments about exceptionally warm, welcoming, helpful staff and attentive management, with a few notes about aloof check-in service.
Location
9
Frequently described as convenient and right off the highway and good for dog walks; one mention of a congested area.
Room Quality
8.3
Rooms noted as clean and comfortable, but some guests reported small rooms, noisy air conditioning, difficult drapes and a confusing TV remote.
Amenities
8.3
Heated pool was praised, but guests reported issues with the bar (staffing/stock) and a slow/dirty elevator.
Value for Money
6
Multiple complaints about unexpected additional charges (e.g., extra $132, $75 pet fee) and frustration that breakfast is not included, lowering perceived value.
Food and Beverage
8.3
Breakfast was described as decent by some but is often not included (extra cost); bar service had isolated problems with staffing and stock.
Overall Experience
8.5
Overall stays were positive due to cleanliness and strong staff/service, though some guests were significantly impacted by extra fees, elevator issues and room noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location near Hamburg Pavilion Mall
Located just a 5-minute walk from the popular Hamburg Pavilion mall, the Hilton Garden Inn Lexington offers a prime spot for shopping and entertainment.

Comfortable Rooms with Essential Amenities
Each room at the hotel is equipped with a microwave, refrigerator, coffee maker, and cable TV, ensuring a cozy and convenient stay for every guest.

On-Site Dining and Fitness Options
Guests can enjoy a meal at the Great American Grill restaurant, work out at the gym, or take advantage of the 24-hour business center. Additionally, the hotel offers a 24-hour convenience store, lounge, and evening room service for ultimate convenience.

Ready to experience the perfect blend of comfort and convenience at the Hilton Garden Inn Lexington? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LEX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 201 reviews
Cleanliness: 9
Service: 9
Location: 9
Room Quality: 8.3
Amenities: 8.3
Value for Money: 6
Food and Beverage: 8.3
Overall Experience: 8.5
G
Gilmore • solo_traveller • us
9
2026-10-26 • via Nuitee
R
Randy • extended_group • us
10
2026-10-23 • via Nuitee
Y
Yocum • solo_traveller • us
8
Pros:

Rooms were nice and clean.

Cons:

Was charged an extra $132 after paying Booking.

2026-10-14 • via Nuitee
D
Donna • couple • us
10
Pros:

The staff was exceptionally warm, welcoming, and helpful. The room was perfect.

Cons:

It would have been great if we could have gotten a complimentary ride to the hotel.

2026-09-15 • via Nuitee
J
John • couple • us
10
2026-09-11 • via Nuitee
J
Jeff • couple • us
8
2026-09-06 • via Nuitee
A
Amy • solo_traveller • us
10
Great place
Pros:

Nice, clean room. Pool was very nice and heated

Cons:

No free breakfast but you could purchase if needed

2026-08-25 • via Nuitee
J
Jocelyn • couple • us
7
This was a convenient location for getting on and off the major highway. It was clean. The noise from the air conditione
Pros:

Location, cleanliness.

Cons:

Parking stalls were very small; hard to get in and out.
The air conditioning was very noisy when it went on; awoke us in the night.
The drapes could not be pulled together, by design. Light from outside thus poured in all night making it hard to sleep.

2026-08-21 • via Nuitee
K
Kathleen • couple • us
10
2026-08-20 • via Nuitee
L
Lorie • couple • us
10
Clean, comfortable and affordable
Pros:

It was a great price, location and very clean. The lobby was very cozy and the staff was attentive

Cons:

Nothing

2026-08-19 • via Nuitee
C
Carter • couple • us
1
Untrustworthy and deceptive management and an awful elevator
Pros:

Nothing

Cons:

There was one dirty, smelly, slow elevator that screeched anytime it was used, and the property charged me a $75 pet fee after never mentioning it and showing me a total price for my stay that did not include this amount. I know the pet policy states that there is a pet fee, but since the manager rang me up after I signed the policy and no fee was included when she rang me up, I had assumed that they were waiving the fee like other hotels have done in the past. It’s terrible business practice to confirm a price multiple times after being told repeatedly that I was bringing a dog without ever mentioning a fee, and then charge that fee after I’ve already checked out and left the property.

2026-08-11 • via Nuitee
Y
Yannis • couple • gr
10
Hospitality at it’s finest
Pros:

Everyone on the team was extremely kind and helpful in every occasion. Exceptional customer service and support from the general manager of the hotel

2026-08-10 • via Nuitee
B
Bledsoe • solo_traveller • us
10
2026-07-20 • via Nuitee
P
Paul • couple • us
7
Pros:

Location

Cons:

Service

2026-07-19 • via Nuitee
D
David • couple • us
10
2026-07-14 • via Nuitee
A
Adam • family_with_children • us
6
Decent hotel, but you can find better ones not far away; breakfast is not included
Pros:

Rooms were clean and comfortable.

Cons:

Our room was not ready at check in, which was not that big of a deal, but the staff seemed to aloof that we were waiting. They could have at least offered some kind of complementary snack or additional waters, especially since we had young kids with us, and we were tired from traveling.

We think the fact that breakfast costs extra is absolutely absurd. This is something I missed in the reviews and I wish I would’ve caught. Had I noticed this, we would not have stayed.

Most other hotels I’ve stayed at, including many Hiltons, include breakfast with your nightly rate. The most recent example is the Homewood suites by Hilton in Louisville. It was a nicer hotel and breakfast was included.

2026-07-13 • via Nuitee
A
Anthony • family_with_children • us
10
Just what we needed after a long day traveling/
Pros:

Great staff service

Cons:

Would have been nice if breakfast was included and not an additional fee.

2026-07-01 • via Nuitee
S
Shelley • couple • us
8
2026-06-30 • via Nuitee
P
Peter • family_with_children • us
10
Pros:

Breakfast was decent. Rooms were very clean. Staff very friendly and helpful.

2026-06-27 • via Nuitee
P
Patricia • family_with_children • us
8
Pros:

What I DIDN’T like about the property: The bar area is a lot to be desired for a Hilton Garden Inn. The guy bartender was great, he knew his drinks and how to prepare them. The lady didn’t know any of the drinks we requested but was very polite, maybe more training for her before she’s on her own. The stock of Michelob Ultra ran out of cold beer at the bar and at the self serve area, some was finally

2026-06-23 • via Nuitee