Extended Stay America Suites - Asheville - Tunnel Rd

Hotels
•
Extended Stay America Suites
7.7 (411 reviews)
6 Kenilworth Knoll , Asheville , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bed
Cons:
Cleanliness issues
Safety concerns

Categories

Cleanliness
6.7
Several reviews highlighted cleanliness issues, including dirty sheets and unclean bathrooms.
Service
8.7
Many reviewers praised the friendliness and helpfulness of the staff, contributing positively to the service experience.
Location
7.7
The location received mixed sentiments, with some highlighting convenience, while others mentioned safety concerns.
Room Quality
8.2
Most reviews mentioned comfortable rooms and adequate space, though some issues with cleanliness were noted.
Amenities
7.2
Mixed sentiments about amenities; some guests enjoyed features like kitchens and pet-friendliness while noting lacking items.
Value for Money
7.7
Considering some guests felt they overpaid due to cleanliness and service issues, the value was perceived as fair but not excellent.
Food and Beverage
7.2
Breakfast options were limited but adequate, hence a reasonable rating.
Overall Experience
8.2
Despite some negative points, many guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:52

Property Description

Convenient Extended Stay Accommodations

Fully Equipped Kitchens: Enjoy the convenience of a stovetop, microwave, and fridge in every room for a comfortable extended stay experience.

Additional Amenities: Benefit from laundry facilities, ironing essentials, upgraded bedding, and complimentary fresh water, ensuring a stress-free stay.

Ideal Location: Explore popular attractions like the Biltmore Estate, Blue Ridge Parkway, and River Arts District just a stone's throw away.

Book now for a delightful and hassle-free extended stay at Extended Stay America - Asheville - Tunnel Rd.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 411 reviews
Cleanliness: 6.7
Service: 8.7
Location: 7.7
Room Quality: 8.2
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.2
S
Sara • couple • us
6
Cheap and served the need we had
Pros:

Room was spacious and clean. Staff were friendly and helpful. Laundry facilities were good

Cons:

breakfast wasn't really breakfast, coffee bar and some nutrigrain bars and grits packets although advertised as breakfast and not enough toiletries provided

2026-09-12 • via Nuitee
A
Autumn • solo_traveller • us
7
2026-09-10 • via Nuitee
J
josetta • solo_traveller • us
8
It was a good stay for the most part
Pros:

Room was clean and it was in a good location

Cons:

Beds are very hard not comfortable at all . And people was so loud there all hours of the night

2026-09-08 • via Nuitee
S
Stephanie • solo_traveller • us
7
Mostly nice
Pros:

Close to venue, comfy bed, clean linens, free parking

Cons:

They didn't have our room ready at check-in, no coffee pot in the room, overpriced for a basic room but there was a big concert in town

2026-09-07 • via Nuitee
M
Marianne • solo_traveller • us
7
Pros:

Very helpful front desk when I checked in. Have mobility issues and was given room on first floor and the young lady helped me wheel my bags to my room!
Room was clean and quiet!

Cons:

Very hard to load and unload from car, electric doors are a must!
The young woman who was at the desk after 7 pm needs a different job or a complete attitude adjustment - when I asked for the kitchen set up I got a nasty attitude, when I asked if she'd help me with it to my room as I walk with a cane, she told me to put it on the suitcase trolley and push it, when I returned with the trolley and asked for coffee cups, I got another nasty attitude. I have been in service industryfor over 50 years and if I had ever found an employee treating a customer as she treated me, she'd be fired.

2026-09-06 • via Nuitee
R
Renee.Sanders • solo_traveller • us
8
Kitchenette made our stay better.
Pros:

Close to the expressway. Plenty of room to park our truck and trailer. Kitchenette worked very well for fixing simple meals. 2 chairs and a small desk/table for eating.

Cons:

We stayed 8 days. They charged us for 7 days when we got there and 1 day on day 6 for the next week.
You have to go to the front desk to get clean towels and toilet paper.
Only 1 chair for relaxing. Difficult for 2 people in the room.

2026-08-30 • via Nuitee
G
Geri • couple • gb
10
2026-08-28 • via Nuitee
S
Sunrise • solo_traveller • us
9
Friendly staff and clean room
Pros:

Front desk staff such as John r all very friendly. Room is spacious, clean and comfortable with a nice kitchen. Will book again if traveling to the area again.

2026-08-25 • via Nuitee
T
Tracy • couple • us
8
This property offers a comfortable and affordable place to stay near downtown Asheville.
Pros:

Kitchenette in room with refrigerator was very helpful. Coffe and pre-packaged breakfast items available in lobby were a nice extra.

Cons:

Some of our "neighbors" were a bit noisy (crying babies, early morning voices and activity, etc.) This is not unexpected for an extended stay, just be aware if you are a light sleeper.

2026-08-24 • via Nuitee
K
KALA • solo_traveller • us
10
Great place, superb staff!
Pros:

Staff was very friendly - all of them! Place was very comfortable, cozy, & clean.

Cons:

Have nothing to improve on. You're doing exceptionally wonderful!

2026-08-22 • via Nuitee
K
KALA • solo_traveller • us
10
Grest place & wonderful staff
Pros:

Upon arrival, the staff was very welcoming and friendly. Quickly checked me in & gave me my key. My room was clean and very comfortable - even tbe pillows were great & I'm very picky about my pillow! Everything was clean, organized & working properly. They even gave me a room in the top floor as I requested - I work nights & precious places affected my sleep hearing people walking around all day.

Cons:

There's nothing I didn't like. Everything was wonderful.

2026-08-10 • via Nuitee
J
Joshua • solo_traveller • us
2
2026-08-06 • via Nuitee
T
Tony • solo_traveller • us
8
Pros:

It was old but nice

Cons:

Not real clean

2026-07-24 • via Nuitee
J
Joseph • couple • us
9
2026-07-20 • via Nuitee
S
Susan • couple • us
7
I like having the kitchenette in the room and the location is great.
Pros:

Location and the kitchenette

Cons:

My room had a stickiness to the floor and ants. I told the clerk and she said she would get someone to spray but I requested that they spray after I leave because I have severe asthma.

2026-07-07 • via Nuitee
J
Jamare • solo_traveller • us
1
2026-07-04 • via Nuitee
J
Jean-François • solo_traveller • ca
8
Nice
Cons:

No water pressure in the shower. Very low water level. It might be for good reason (water conservation), I was not aware of and got me surprised.

2026-06-28 • via Nuitee
M
Madeline • solo_traveller • us
6
Once I found it it was ok. No ice!
Cons:

I had a very hard time finding it. Very hard time. I went left instead of right.

2026-06-27 • via Nuitee
T
tulisam2026 • Business
10
Extended Stay America
Pros:

The rooms are super clean. The hotel staff treats you like family. The location is in walking distance to restaurants and grocery stores. It's perfect for travelers that need peace and quiet and a home away from home.

2026-06-26 • via Tripadvisor
S
stevedV7459QM • Solo travel
10
Love it here!!!
Pros:

This place is an amazing place to stay, what’s lacking in fancy amenities is made up for by the amazing staff. This place is pet friendly and so close to all downtown attractions. Even the long term guest here are amazing. If you’re ever in the area looking for an amazing affordable place this is the top place I recommend

2026-06-23 • via Tripadvisor