MainStay Suites Columbus North - Worthington

O valor pago pelo quarta estava muito acima da média normal de preços, porém a necessidade no momento nos fez reservar o quarto.

The floors were extremely dirty and sticky and there was hair in the shower and sink still.

Only complaints are the room keys kept deactivating every night when we got back, and this happened to everyone in our hallway nightly. So we had to take the time to go to the front desk, and sometimes the employees would disappear at night, and not be at the desk which is listed as 24hrs. One night I waited for 30 minutes at the desk waiting for someone to appear and help me get into our room.

Shower was dirty, faucet in the kitchenette area leaked, remote to the TV did not work, refrigerator still had beer/snacks from previous person. Ordered DoorDash and it was taken before we could grab it.

Blanket had a spot on it and ironing board was wobbly. Nothing major

It was nice but the kitchen provided didn’t serve any purpose. The pot and pan given where trash

The room I was assigned to was never cleaned. They were booked. The maid was even called in the afternoon when we checked in and never got to finish the room. We did not stay because the room was horrible and never cleaned. We ended up driving home three hours starting at 1 AM. There have been issues with my card being used to pay other charges and rooms that I had to cancel my credit card for.

The outlet was tripping all night no one came to fix it

The room we had was not clean. The slippers we had on were thrown away due to the dirt from the floor. It was worse than all other hotels I’ve stayed in, even with carpet. The walls were dirty and I had to wipe the faucets and door handles off because there was something on them. The glasses in the kitchen had finger prints on them and the kitchen drawers had crumbs and hair in them. I assumed the room wasn’t cleaned but the beds were made. The main door to the hotel was open at all times which made me nervous for security reasons. No option to add breakfast. No fan in the bathroom. We checked in at 3:30, we were laying down taking a nap around 4 and some lady walked into our room. Used a key card, I can only assume she was the cleaning staff but woke the kids up and couldn’t get them back to sleep.

No lights in the facility

No one ever came for housekeeping although no sign was up. Had to get our own towels and our own stuff.

Everything.

We booked three rooms in our group, 2 of the 3 were cancelled while we were in the air flying from across the country. We were called once and then cancelled. They said they couldn’t reserve with the card we had on file. They said that they were filling up for the Arnold event so they could no longer hold our rooms. Who does this after one call.

Once I did connect with someone, the person who I reached was extremely rude. We had no choice and reluctantly booked for one night.

The room was extremely dirty. The bathroom had dirt smeared all over the walls. There was dead bugs smashed on the blinds and the floor was horrible.

Gym was horrible and our kids had to run outside as we were in town for a boxing event. Now this usually isn’t a problem, but the neighborhood was absolutely horrible! As a matter of fact, the next night there was a shooting outside of the hotel and an 18-year-old was killed.

Met the GM that was on her way out, literally in just a week, extremely unprofessional. She indicated that she creates reservations all the time under a fake name to hold them just in case they overbook because they usually do overbook. Not sure why she felt the need to cancel our reservations if this was the case but everything about this place was a no.