Springhill Suites by Marriott Warwick

N/A

Swimming pool, breakfast, room for my whole family of 6

Location and cleanliness.

value and facilities were outstanding

Pleasant atmosphere, well-appointed room, very good breakfast; the hotel and room were clean. The staff were very polite and attentive. We would definitely return.

The rooms and location of this place were fine - it is central to a lot of things to do in Rhode Island. The rooms are fine as well and I do think the beds are comfortable overall. However, the service here was so terrible I felt the need to leave a review. I have never experienced such poor customer service for a hotel and at such a high price point. I called them from the very beginning requesting connecting rooms and they told me I could not do this until closer to the actual date, and it wasn’t guaranteed. I talked to them two more times closer to the date and finally on the day of, they informed me they did have connecting rooms but I would have to change my room types for a charge of $300 to make it happen, even though it was a downgrade, because it was happening the day of. No management was available to waive this fee or ever tried to get into contact with me. I ended up electing not to make the switch but it definitely felt like a money grab, especially with absolutely no communication from management. Hilton has options for connecting rooms and offered me much better customer service on other nights of my trip. If you have another option, definitely choose it instead.

מלון חדש נקי שירותי צוות עזר בהכל

I frequently stay at Marriott properties and this was one of the worst experiences I’ve had. First, the hotel was incredibly noisy. The people in the room next to me were incredibly loud at night, making it impossible to sleep. Finally at 1am, I called the front desk to ask them to address the issue but nothing happened. Second, the hot water in the shower was not working. I had to take a basically cold shower on my first night. On the second day of my stay, I stopped by the front desk to tell them I had no hot water and they said they would have maintenance to take a look at it. However, when I took my next shower, there was again no hot water. I am not a particularly hard to please customer, but I do expect to be able to sleep peacefully and have a warm shower when I am paying hundreds of dollars a night for a room. For these reasons, I would not recommend this place to anyone and I will never stay here again.

This was my first time staying at this hotel. I must say, compared to some of the reviews I had a good experience here. I enjoyed the pool and hot tub a lot, good layout, extremely satisfied. Also checked out their fitness room which is decent compared to other hotels I have stayed at. I felt the breakfast was good and had plenty of options. I liked my room, I know some have complained of noise from the highway, but I blame construction season for that. For the most part it is quiet and lowkey and tucked off a side street. The air conditioner was very easy to use as well. I would definitely stay here again.

Everything was great!

Le professionalisme de l’etablissement qui a regle tres favorablement un litige.
Tres bon accueil a l’arrivee.

Food was excellent.. The rooms were nice.

The coffee tasted good, and breakfast was a nice touch.

The room was a great size. I liked having a microwave and refrigerator in the room. The fitness center was good. I used it every morning. It was nice having breakfast included. The front desk staff was very nice and helpful.