Sonesta Simply Suites Dallas Galleria

Hotels
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Sonesta Hotels
7 (628 reviews)
13939 Noel Road , Dallas , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Musty odors
Unmaintained facilities

Categories

Cleanliness
4.64
Multiple complaints about dirtiness, odor, and unclean rooms.
Service
8.61
Positive sentiments regarding staff friendliness and support.
Location
8.65
Convenient location near Galleria.
Room Quality
5.6
Issues with room maintenance, such as odor and broken amenities.
Amenities
6.63
Limited amenities reported; cleanliness of refrigerator noted.
Value for Money
6.59
Concerns regarding pricing vs. cleanliness and upkeep.
Food and Beverage
7.64
Not explicitly mentioned; assumed to be standard.
Overall Experience
7.61
Mixed feelings, primarily negative due to cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:23

Property Description

Fully Equipped Suites with Kitchenettes and Free WiFi

Experience convenience and comfort at Sonesta Simply Suites Dallas Galleria. Each suite is equipped with a full kitchen and complimentary WiFi, offering you the flexibility to feel at home while away.

24-Hour Gym and Business Center

Stay active and productive with our 24-hour gym and business center. Whether you want to squeeze in a workout or catch up on work, we have you covered at any hour of the day.

Convenient Location near Shopping and Recreation

Located just 2 blocks from the renowned Galleria Dallas and a short drive from Brookhaven Country Club, our hotel is the perfect base for exploring entertainment and leisure options in the area.

Book your stay at Sonesta Simply Suites Dallas Galleria for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
When traveling with pets, please note that an extra charge of $75 per room, per stay applies for stays up to 7 nights, $150 for all longer stays. Please note that a maximum of 2 pets per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 628 reviews
Cleanliness: 4.64
Service: 8.61
Location: 8.65
Room Quality: 5.6
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 7.61
P
Pvforever • solo_traveller • us
6
Cons:

The fact that it said "no smoking facility" yet every hallway smelled like weed. And we asked for a change of room.

2026-05-27 • via Nuitee
A
Amelie • couple • us
8
I enjoyed my stay and will definitely book again.
Pros:

The staff was very nice, helpful and accommodating!

Cons:

There was construction going on in the building and there was an unpleasant smell which I’m assuming could be because of the paint/construction.

2026-05-25 • via Nuitee
D
Derrick • solo_traveller • us
8
2026-05-17 • via Nuitee
S
Syreeta • couple • us
10
2026-05-16 • via Nuitee
S
salvatore • solo_traveller • es
8
2026-05-16 • via Nuitee
P
Priscilla • solo_traveller • us
1
Pros:

Washer and dryer dryer were not available due 2 construction

Cons:

Say that on app u washed and dry are not available and are under construction

2026-05-15 • via Nuitee
A
Ahmed • solo_traveller • ca
1
Very disappointing stay due to undisclosed renovations, bad smells, and non-working elevator.
Pros:

The location was convenient

Cons:

The hotel failed to inform guests that major renovations were taking place during the stay. The second floor was under renovation, causing strong and unpleasant smells throughout the property, including the elevators and hallways. In addition, the elevator was out of service for the last three days, creating major inconvenience. The ground floor also became under renovation during the stay, making the overall environment noisy, unclean, and uncomfortable. Due to these conditions, I had to leave three days earlier than planned.

2026-05-06 • via Nuitee
K
Kimlicko Lee • solo_traveller • us
1
Pros:

Bed was comfortable

Cons:

Was not warned that they where under construction the smell was horrible

2026-05-06 • via Nuitee
Y
Yuka • solo_traveller • jp
7
2026-05-06 • via Nuitee
Y
Yuka • solo_traveller • jp
7
キッチンが欲しいなら、犬と泊まりたいならここへ！
Pros:

受付のスタッフの方がどの方もとても優しくて嬉しかった。彼女らの接客レベルは日本レベルです。

Cons:

初日の部屋にはドライヤーがなく、スタッフに伝えたら部屋に持ってゆくといったのにきませんでした。滞在を延長し同じ部屋にしてもらう話をしたのに数日後リノベーションするからと部屋を移動されその部屋は臭くてお風呂の蓋がないため湯船に浸かれなかったので、その話をスタッフにしたころ違う部屋を案内されましたがその部屋の風呂場のタイルは割れていて換気扇は動きませんでした。その話を伝えると違う部屋に案内されましたがその部屋はハウスキーピングされておらずとてもひどい有様でした笑
スタッフは部屋の状況を、全く知らずに案内していたので悪いとは思いませんがホテルのオーナーはこの問題がまた起きないよう対策するべきです。

2026-05-06 • via Nuitee
C
Chillelil • solo_traveller • us
1
Move.away from them, big scammers
Pros:

Corrupted and mean staff amd management, trying to steal your money and credit card and other personality identifiable information, they are mainly into the scamming business than hospitality business

Cons:

Corrupted and mean staff amd management, trying to steal your money and credit card and other personality identifiable information, they are mainly into the scamming business than hospitality business

2026-05-04 • via Nuitee
D
Dominique • couple • us
8
2026-04-30 • via Nuitee
S
Sandoval • solo_traveller • us
6
2026-04-24 • via Nuitee
J
James • family_with_children • us
3
Pros:

Good location, quiet and staff was decent.

Cons:

Room was not clean, no shower curtain in the bathroom or tolite paper. When I called the front desk and asked for these items, I was told I could come down and get them myself.

2026-04-20 • via Nuitee
V
Victoria • couple • us
4
I understand hotel is getting renovations, but they shouldn’t rent out in those areas if they look that bad and also saf
Pros:

Kitchen in the room suite

Cons:

Location. Traffic and safety and wasn’t cleared properly in the halls ways. And homeless people hanging around in the lobby. Also entrance furniture was dirty and horrible looking . Room doors beat up an not clean and elevator did not work

2026-04-14 • via Nuitee
H
Haris • solo_traveller • us
5
Good place..decent price and facilities.
Pros:

Calm area and good kitchen, full size Refriferator. Common areas are well maintained ( like Walkway, Gym, Washer..etc).

Cons:

It would be better if everything checked to make sure it works. I had broken shower spray and my garbage dispenser was not working. They should check all things before getting a long term guest in. People who doesn't like pet smell, some rooms has very strong pet smell coming out, allthough you can get the rooms whatever they way you like.

2026-04-13 • via Nuitee
A
Ali • solo_traveller • iq
6
2026-04-11 • via Nuitee
A
Ali • couple • iq
5
2026-04-11 • via Nuitee
T
Tatyana • solo_traveller • us
8
Overall it was a very good stay
Pros:

Good location with many shopping areas and dining options nearby. Easily accessible by public transportation. Staff is very helpful and professional. The place is clean, nice and quiet. Very comfy bed, good workstation, kitchen has everything what is needed for cooking. Wi-fi is fast, connection is stable. I would definitely stay there again.

Cons:

Equipment seem to be a bit outdated, I had to addresse 2 small issues to maintenance during my stay. They fixed it right away so not a big deal.

2026-04-04 • via Nuitee
A
Aquila • family_with_children • us
1
SIMPLY GO ANYWHERE ELSE...your welcome.
Pros:

SIMPLY Nothing.

Cons:

Everything ,Stinky Drug infested,Boarded up windows,people walking around in underwear,and some carrying guns in lobby smoking weed ,rooms smell like mildew feet ,a** and cigarettes.PHOTOS ARE EXTREMELY MISLEADING.

2026-03-31 • via Nuitee