Mercure Aberdeen Caledonian Hotel

Hotels
•
Mercure
7.6 (3227 reviews)
10-14 Union Terrace , Aberdeen , GB
+44 1224 640233

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and helpful staff
Good breakfast
Clean rooms in many cases
Attractive/characterful building
Some rooms (deluxe) are spacious and well appointed
Amenities like gowns/slippers, hairdryer and mini-fridge provided
Convenient parking nearby
Cons:
Dated decor and chipped paintwork in places
Some rooms need renovation (bathrooms, flooring)
Slanted floorboards and uneven rooms reported
Lumpy or overly firm beds for some guests
Photos may not accurately represent all rooms
Occasional food quality issues (over-salted items, lukewarm coffee)
Staff visibility at breakfast was an issue for at least one guest
Steps up to front door / limited accessibility

Categories

Cleanliness
7.8
Rooms often described as clean and well kept, though several reviews note dated bathrooms, chipped paint and a need for renovation in places.
Service
8.8
Staff repeatedly praised as friendly, helpful and polite (dining room and bar staff called out positively); a few comments about staff not being visible at breakfast were isolated.
Location
9
Consistently highlighted as an excellent, central location (close to city centre, theatre, overlooking gardens/terrace); only minor access issue noted (steps to front door).
Room Quality
6.5
Mixed: some deluxe rooms described as gorgeous with large bathrooms and comfortable beds, but multiple reports of dated decor, slanted floorboards, lumpy/firm beds and photos not matching some rooms.
Amenities
7.4
Good basic amenities noted (gowns/slippers, toiletries, hairdryer, mini-fridge, parking nearby), but some small shortcomings (limited in-room tea/coffee portions, lukewarm coffee urn).
Value for Money
6.8
Perceived value is mixed: some guests happy with their stay and facilities, others cite dated rooms, extra parking cost and occasional poor food quality when judging overall worth.
Food and Beverage
7.2
Breakfast is frequently praised as very good; dinner/restaurant experiences vary from excellent to one report of over-salted items and poor quality. Bar drinks received positive mentions.
Overall Experience
7.3
Generally pleasant stays with standout location and staff, tempered by variability in room condition and occasional food/service inconsistencies; overall positive but not uniformly excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Award-Winning Restaurant and Modern Rooms:
Experience culinary excellence at our award-winning restaurant and unwind in our modern rooms equipped with complimentary toiletries and daily newspapers.

Elegant Victorian Hotel with Relaxing Ambience:
Indulge in afternoon tea or a light meal in the sophisticated Café Bar Caley or Diamond Suite, both offering a serene atmosphere for relaxation. Private dining and a pre-theatre menu are also available to enhance your dining experience.

Convenient Amenities and Prime Location:
Enjoy en suite facilities, flat-screen TVs, and wireless internet in all rooms, along with 24-hour room service for your convenience. Located in the heart of Aberdeen, our hotel is a short stroll away from major attractions like the Satrosphere Science Centre and Aberdeen Rail Station.

Book your stay at Mercure Aberdeen Caledonian Hotel for a delightful blend of luxury and convenience.

Important information:

When booking for 7 rooms or more, different policies may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABZ

Location

Guest Reviews

7.6
Based on 3227 reviews
Cleanliness: 7.8
Service: 8.8
Location: 9
Room Quality: 6.5
Amenities: 7.4
Value for Money: 6.8
Food and Beverage: 7.2
Overall Experience: 7.3
L
Linda • solo_traveller • gb
4
Chose property on location. Very disappointed at quality of single room allocated.
Pros:

Convenient location

Cons:

Very uncomfortable bed.
Mattress felt worn out.

2026-11-07 • via Nuitee
M
Margaret • family_with_children • gb
9
Pros:

Great location and comfortable clean room

Cons:

Nothing at all

2026-11-07 • via Nuitee
J
Jesper • solo_traveller • gb
2
2026-11-06 • via Nuitee
L
Lorna • couple • gb
8
Good value for money.
Pros:

Location and staff were excellent

2026-11-06 • via Nuitee
S
Shauna • family_with_children • gb
8
Would stay again!
Pros:

Overall the hotel was in good condition with excellent staff and breakfast.

Cons:

Single glazed windows did nothing to prevent the noise from the street.

2026-11-06 • via Nuitee
M
Mohammed • solo_traveller • gb
7
2026-11-05 • via Nuitee
L
Lisa • family_with_children • gb
8
Pros:

Good location and nice staff

Cons:

Not enough tea bags/coffee. Loose toilet roll holder and cupboard door stiff to open. Lampshade on bedside was too far over and kept knocking it during the night

2026-11-05 • via Nuitee
M
Melanie • solo_traveller • gb
7
2026-11-05 • via Nuitee
G
Gabriel • solo_traveller • gb
10
Pros:

Everything

2026-11-05 • via Nuitee
L
Lesley • solo_traveller • gb
10
Enjoyed my stay and would definitely book again.
Pros:

I didn't have breakfast, but location was perfect.

2026-11-05 • via Nuitee
S
Shannon • couple • gb
5
Pros:

The location was perfect. Reasonably priced for what we got.

Cons:

A very strong musky smell in the room, didn’t spend long in the room due to this smell.

2026-11-04 • via Nuitee
N
Nigel • family_with_children • gb
7
Pros:

New carpet in room and the room was clean.
Didn't hear much noise on a night and location was good.

Cons:

Only 3 coffees in the room, shower very low and staff not that friendly.

2026-11-04 • via Nuitee
C
Claire • couple • gb
8
2026-11-04 • via Nuitee
C
Christina • couple • gb
5
Pros:

Very central

Cons:

Dated, not very clean, surrounded by construction works

2026-11-04 • via Nuitee
F
Flora • solo_traveller • gb
9
Pros:

Staff were very pleasant and helpful, great choice for buffet breakfast. Nice view over Unio Terrace Gardens from my room.

Cons:

Room was too warm and I couldn't find a way of turning the heating down

2026-11-04 • via Nuitee
J
june kennedy • couple • gb
10
Excellent central location
Pros:

Didn't have breakfast wasn't hungry. We had an excellent meal on the day of arrival

2026-11-03 • via Nuitee
J
JACQUELINE • couple • gb
8
2026-11-02 • via Nuitee
K
katherine • solo_traveller • gb
9
Good value for money.
Pros:

Staff were very friendly and helpful.

Cons:

The light in the bedroom(ceiling) wasn’t working..

2026-11-02 • via Nuitee
J
Janet • solo_traveller • gb
5
2026-11-02 • via Nuitee
B
bryony • family_with_children • gb
5
2026-11-01 • via Nuitee