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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Private parking
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Outdoor pool
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Vending machine - drinks
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Vending machine - snacks
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Fully Equipped Kitchen in Every Room
Extended Stay America - Phoenix - Biltmore offers a convenient stay with fully equipped kitchens in all rooms, perfect for longer stays. You can easily prepare your meals just like at home with a stovetop, microwave, and fridge provided in each kitchen.
Convenient Amenities and Services
Enjoy the convenience of free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding with extra pillows during your stay at this hotel. Additionally, take advantage of the free grab-and-go breakfast served every morning, ensuring a great start to your day.
Ideal Location and Attractions
Situated in Phoenix, this hotel is close to popular attractions such as the Planetarium/Science Center, Convention Center, and the University of Phoenix Stadium. With free onsite parking available, exploring the city is hassle-free for guests.
Book your stay at Extended Stay America - Phoenix - Biltmore for a comfortable and convenient experience.
Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
I stayed in the studio with a queen bed. There was a small kitchen with nice sized refrigerator with upper freezer, a stove top and microwave. The room had a newer, clean leather sleeper couch with a coffee table. On the other side of the space was a nice clean queen bed. Large 43in/50in TV with basic cable and 2 showtime channels and it was on a cabinet with wheels so you can move it where u want in the room. The bathroom was clean with bathtub/shower. Only thing was it took a bit for the water to get warm in the shower. Priced right. I would definitely stay there again.
It was very clean. Staff was very nice and welcoming.
N/A
We did like the ensuite kitchenette. We did like the fact that they were able to provide all the utensils we required. We were appreciative of the location of the hotel. The air conditioning in our room worked really well. We were appreciative of that during the Phoenix summer heat.
The hotel was dirty everywhere.
Black mold on every vent.
The floor appeared to be clean but upon wiping a Kleenex on the floor to pick up something that we had dropped it was immediately black. The baby crawled around for a minute before their poor hands and knees were pitch black. The whole floor was like this. They hide the mess well with dark tiles.
The bathroom had particulate matter in the bowl. I will leave that to your imagination.
The whole hotel smelled like there was a constant funk; that never improved our whole stay. There was a constant smell of weed all over the building. People were smoking in their rooms and blowing to smoke out of their windows not sure if it was cigarettes or marijuana.
The staff was nice; until we needed back into the building to grab our parents and their grandkids out of our room and drop off the luggage rack. It was literally 10:58 and our key no longer functioned. We were left outside in 105° heat; and told, "oh don't worry about the key." We were not worried about the key.
The bottom of the tub did feel slimy until you ran it on hot water for a little bit.
The sheets had cool mystery stains if you're into that sort of thing. We did not want to venture any guesses as to what the brown stains were, but we're pretty sure the red ones were a form of makeup. No idea what the blue one was. Also the dried rice stuck to the sheets makes for a fun game of, "what is that!?" While trying to fall asleep. Gets your mind off of the sounds of your neighbors at all hours.
While we were there we saw someone forcibly evicted. The police arrived for a different room. And there was a fight, down by the pool.
The Hot tub appeared to have been occupied recently by Swamp Thing by the sheer amount of algae growing. The pool was slightly bluer, and on the plus side you didn't feel nearly as slimy getting in and out of the pool. Would not recommend the hot tub. You WILL get a staph infection.
The location was great and the place was clean
I did not like the disrespect the housekeeper had towards my wife ( which she cried and called me about) when she went to the front desk to fix our room key. We also were not notified about water being shut off and had to call front desk to find out and were not prepared as we had to buy water to clean our baby's bottles.
Had most of my interaction with the front desk worker by the name of Britney... She was excellent but also all the other staff that I had interactions with were both polite and well informed on the facilities and answered all my questions.. simply ask the staff and they will help you out I think this place is great and would highly recommend it
Location was good. Quiet, not too much noise. Wonderful staff.
No selection on breakfast. Only coffee and muffin was provided. Was expecting something like eggs, bacon, pancake.
Everything was good
Night staff
The breakfast sucked I expected eggs waffle maker and cereal like all the other hotels I could have went to for the same price
The breakfast
The location
The hormonal women at the front desk, very nasty and condescending. They are not in the right place to
The staff, Aubrey.
No full breakfast an no hair dryer in the room..
An there's only one elevator in the hotel.
Excelente servicio y limpieza
The location
The hormonal vile nasty and pleasant rude front desk people
Staff was rude , felt like jail
Rude staff
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