Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Beautiful hotel
Pleasant lobby
Must-try restaurant
Cons:
Dirty carpets
No kettle
Inadequate heating control
Service inconsistencies

Categories

Cleanliness
7.95
Reviews mentioned dirty carpets and maintenance issues affecting cleanliness.
Service
9.42
Service experiences varied; some reports of unhelpfulness and noise issues impacted overall service sentiment.
Location
10
Positive mentions of central location and proximity to amenities.
Room Quality
8.46
Reports of inadequate room arrangements and heating control issues.
Amenities
9.41
Facilities are generally adequate but specific items like a kettle were missing.
Value for Money
8.94
Complaints about price not aligning with room quality and service.
Food and Beverage
9.4
Restaurant received praise, but breakfast quality was noted to have declined.
Overall Experience
10
Overall positive sentiment despite mentioned issues; hopes for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:39

Property Description

Luxurious Accommodations and Amenities
The Grand Hotel Wien, just a 3-minute walk from the Vienna State Opera, offers opulent rooms with modern amenities like flat-screen TVs, coffee makers, and marble bathrooms with deluxe toiletries. The Grand Spa N°605 provides a lavish wellness experience with saunas, steam baths, and a range of beauty treatments.

Culinary Delights
Indulge in fine dining at the hotel's 5 restaurants, including the Michelin-starred “Le Ciel by Toni Mörwald” and the Japanese restaurant “Unkai”. Sip on cocktails at the Kavalier Bar or enjoy Viennese specialties at the Grand Brasserie.

Convenience and Services
Guests can take advantage of valet parking, free WiFi, a business center, and complimentary shoe-shine service. With 12 meeting rooms and Vienna's grand ballroom, the Grand Hotel Wien is perfect for both leisure and business travelers. Book now to experience luxury in the heart of Vienna!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2802 reviews
Cleanliness: 7.95
Service: 9.42
Location: 10
Room Quality: 8.46
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 9.4
Overall Experience: 10
H
Hilary solo_traveller us
10
Pros:

Beautifully appointed rooms. Helpful staff. Tasty breakfast. Great location, central and quiet.

2026-08-29 via Nuitee
J
John and Chrissy couple au
10
Lovely stay staff friendly and helpful
Pros:

Easy walking distance to most things

2026-08-28 via Nuitee
E
Eric couple us
6
This hotel is in a wonderful location and has the potential to be very nice but staffing lacks consistent quality.
Pros:

Location is great and the rooms are nice and quiet. Some of the staff were pleasant and helpful.

Cons:

Majority of the staff are cold and appear uninterested in helping guests. Issues with the room were not solved until reception was contacted a third time. Multiple room service orders were incorrect or missing parts of the order.

2026-08-28 via Nuitee
K
Khulood couple sa
10
throughout our stay. Overall, we had a very pleasant experience and would definitely recommend this hotel for anyone vis
Pros:

Grand Hotel Wien. The location is excellent, right in the heart of Vienna and within easy walking distance of many attractions, shops, restaurants, and public transportation. The hotel is elegant and has a beautiful classic Viennese atmosphere.

Cons:

Nothing

2026-08-27 via Nuitee
Y
Yngve solo_traveller se
7
2026-08-27 via Nuitee
I
Ian family_with_children ae
9
Brilliant location
Pros:

Hotel has and old-wordly feel. Good to hear live piano music in the evenings from very good pianists. So easy to walk out and be in heart of Wien (Vienna). Beautiful city and the zoo was wonderful.

Cons:

Took an age to get a drink when sitting in the bar listening to pianist. Breakfast experience a bit stiff and some seating in poor location.

2026-08-27 via Nuitee
D
David couple ie
3
Poor service all round
Pros:

The room was nice

Cons:

Getting room service was very difficult. The cleaners didn’t clean the room properly.

2026-08-27 via Nuitee
K
Kamil couple at
10
2026-08-27 via Nuitee
D
Dr.Mansour couple sa
9
لو رجعت فينا لن اسكن الا في هذا الفندق الجميل
Pros:

المكان
الاثاث ونظافة الغرفة
حسن تعامل الطاقم

Cons:

وصلتني ايميلات ورسائل واتس اب تدعي انها من الفندق وهي رسائل احتيال اعتقد ان بيانات الضيوف غير محمية بشكل جيد

2026-08-27 via Nuitee
Y
Yuki couple jp
10
2026-08-26 via Nuitee
P
Penelope solo_traveller ie
8
An enjoyable stay and a great location.
Pros:

Location is excellent. The staff were very pleasant.

Cons:

The bathroom had an almost inaccessible shower. The climb into the bath for 2 elderly ladies was difficult and dangerous.
There was only 1 bedside table

2026-08-26 via Nuitee
F
Fatma solo_traveller ae
10
2026-08-26 via Nuitee
A
Abdulhadi family_with_children qa
10
2026-08-25 via Nuitee
K
Kornelis couple nl
9
2026-08-25 via Nuitee
J
JAGODA couple au
10
Pros:

Excellent location very nice interior comfortable room

2026-08-25 via Nuitee
C
Caroline solo_traveller ie
10
I will be back! Perfect.
Pros:

The location is amazing. Central to EVERYTHING, all major sights, shopping and restaurants. Our bedroom was stunning, huge bathroom and separate WC. Breakfast was delicious. Offered a huge variety. The concierge was superb. We sat outside in the Rose Garden many evenings with a glass of wine.

Cons:

Nothing

2026-08-24 via Nuitee
L
Lucia Doina solo_traveller ro
10
Pros:

Everything

Cons:

Nothing to complain about.

2026-08-24 via Nuitee
A
Adriana extended_group de
10
2026-08-24 via Nuitee
F
Fabrice couple fr
10
2026-08-24 via Nuitee
A
Abraham couple il
9
השהות הייתה מצויינת קרוב למרכז
Pros:

מקום מצויין מרכזי. מפואר חדרים גדולים

2026-08-24 via Nuitee