Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Beautiful hotel
Pleasant lobby
Must-try restaurant
Cons:
Dirty carpets
No kettle
Inadequate heating control
Service inconsistencies

Categories

Cleanliness
7.95
Reviews mentioned dirty carpets and maintenance issues affecting cleanliness.
Service
9.42
Service experiences varied; some reports of unhelpfulness and noise issues impacted overall service sentiment.
Location
10
Positive mentions of central location and proximity to amenities.
Room Quality
8.46
Reports of inadequate room arrangements and heating control issues.
Amenities
9.41
Facilities are generally adequate but specific items like a kettle were missing.
Value for Money
8.94
Complaints about price not aligning with room quality and service.
Food and Beverage
9.4
Restaurant received praise, but breakfast quality was noted to have declined.
Overall Experience
10
Overall positive sentiment despite mentioned issues; hopes for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:39

Property Description

Luxurious Accommodations and Amenities
The Grand Hotel Wien, just a 3-minute walk from the Vienna State Opera, offers opulent rooms with modern amenities like flat-screen TVs, coffee makers, and marble bathrooms with deluxe toiletries. The Grand Spa N°605 provides a lavish wellness experience with saunas, steam baths, and a range of beauty treatments.

Culinary Delights
Indulge in fine dining at the hotel's 5 restaurants, including the Michelin-starred “Le Ciel by Toni Mörwald” and the Japanese restaurant “Unkai”. Sip on cocktails at the Kavalier Bar or enjoy Viennese specialties at the Grand Brasserie.

Convenience and Services
Guests can take advantage of valet parking, free WiFi, a business center, and complimentary shoe-shine service. With 12 meeting rooms and Vienna's grand ballroom, the Grand Hotel Wien is perfect for both leisure and business travelers. Book now to experience luxury in the heart of Vienna!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2802 reviews
Cleanliness: 7.95
Service: 9.42
Location: 10
Room Quality: 8.46
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 9.4
Overall Experience: 10
A
Avi • extended_group • il
10
שהיתי כבר פעמיים במלון הזה. אין ספק שתהיה פעם שלישית
Pros:

המיקום,העיצוב,החדרים,ארוחת הבוקר הכי מפנקת,היחס של הצוות בכל המלון

Cons:

אין כזה דבר

2026-09-18 • via Nuitee
S
Sergii • solo_traveller • ua
9
2026-09-18 • via Nuitee
L
Lubna • family_with_children • ae
8
Pros:

Location was very convenient for exploring the city, and the staff were friendly and welcoming.

The highlight for me was the bed—it was incredibly comfortable and we slept really well!

The only downside was that the room was quite small, and the overall décor and atmosphere felt a little dated and not really my personal style.

Overall, it’s a good and comfortable hotel with a great location, lovely staff, and an amazing bed.

2026-09-17 • via Nuitee
S
Sergey • couple • bg
9
2026-09-17 • via Nuitee
C
Clarence • solo_traveller • tt
10
2026-09-16 • via Nuitee
S
Svetlana • family_with_children • mc
5
Very disappointing experience for a five-star hotel: poor communication, rude staff, and repeated problems with the room
Pros:

Friendly breakfast staff and a good breakfast

Cons:

Unfortunately, our stay at the hotel was quite disappointing and did not meet the standards I would expect from a five-star property.

We booked a room for three people and specifically requested one large bed when making the reservation on Booking.com. However, upon arrival, we were first given a room with two separate beds. After we complained, we were moved to another room, which was extremely small — it was barely suitable for one person, let alone three.

Only after contacting the hotel again and insisting on a solution were we finally given a spacious room with a large bed, as originally requested. It was very frustrating to have to go through three different rooms just to receive what we had actually booked. The receptionist was also quite rude and argumentative instead of simply trying to resolve the issue.

There was also a problem with housekeeping. On one of the days, our room was not cleaned at all. I specifically called the reception in the morning to request housekeeping after noticing that the room had not been serviced. Despite this, no one came to clean the room during the day. It was only late in the evening, after a long discussion with the staff, that they finally took away the rubbish and brought us fresh towels.

The staff’s main explanation was that some “Do Not Disturb” button had been activated. However, the “Please make up my room” sign was hanging on the door throughout the entire day. I have no idea what button they were referring to, and if the electronic “Do Not Disturb” function is a reason not to clean the room, then it is unclear why the hotel provides a physical sign requesting housekeeping — and, more importantly, why the room was not cleaned after I had specifically called reception to request it.

Overall, we had the impression that the staff were more focused on arguing with guests and proving that they were right than on actually helping and resolving problems.

2026-09-15 • via Nuitee
K
Kenneth • solo_traveller • gb
9
2026-09-15 • via Nuitee
J
Juzhong • couple • ph
10
Strongly recommended
Pros:

Location, facilities, staff altitudes

Cons:

None

2026-09-15 • via Nuitee
O
olga • couple • gb
6
2026-09-14 • via Nuitee
A
Astrid • couple • au
8
Overall a great experience
Pros:

Friendly staff, great location and a beautifully appointed room. Thoughtful touches such as a drink voucher, a kind note and bowl of fruit and sweets for my partner’s birthday.

Cons:

One of the two single beds had a mattress that was in a very poor condition and needed replacing. The room seemed dusty.

2026-09-14 • via Nuitee
B
Barbara • solo_traveller • us
8
Pros:

Room was exactly as represented in the app.

Cons:

Cushions on the couch and chairs need to be replaced - quite terrible.

2026-09-14 • via Nuitee
L
Lydie • solo_traveller • fr
10
Pros:

Hotel est au centre des sites à visiter

Cons:

Rien tout était parfait

2026-09-14 • via Nuitee
P
Philip • couple • gb
9
2026-09-14 • via Nuitee
B
Birgit • couple • at
10
Traumhaft, mehr geht nicht!
Pros:

Ich kenne dieses Hotel schon von früheren Aufenthalten und es ist jedes Mal ein Erlebnis. Es ist so schön. sich auch mal als einfache Reinigungskraft, als Prinzessin fühlen zu können! Die Auswahl beim Frühstück ist riesig und von sehr guter Qualität. Das Personal, egal in welchem Bereich, ist ausgesprochen höflich und hilfsbereit! Danke für diesen 3. wahrgewordenen Traum!

2026-09-14 • via Nuitee
S
Susanne • couple • es
8
Pros:

Zentrale Lage

Cons:

Ein in die Jahre gekommenes Hotel, welches dringend Renovierungsarbeiten benötigt.

2026-09-14 • via Nuitee
F
FLAVIA • solo_traveller • ro
10
Pros:

Pozitia excelenta langa zona comerciala de lux,camerele spațioase frumos amenajate,consumabile suficiente la baie,personal amabil

Cons:

Pe o zona de camere din hotel nu au încălzire,calorifere- iar aerul condiționat merge doar pe răcire. Ne-au dat calorifer electric si a fost ok. Alte camere aveau calorifere si era cald.
La aparatul de cafea ar trebui sa aibă lapte condensat la 5 stele, nu praf.

2026-09-14 • via Nuitee
V
Viktoriia • couple • ua
7
Good choice! Price and comfortable are good!
Pros:

Location, good facilities, service

Cons:

Old

2026-09-13 • via Nuitee
D
Dagmar • solo_traveller • at
7
Klassisches Grandhotel
Pros:

Die Lage ist super!

Cons:

WLAN hat nicht immer funktioniert.

2026-09-13 • via Nuitee
L
Lasse • solo_traveller • fi
9
2026-09-13 • via Nuitee
H
Hamad • couple • ae
8
2026-09-13 • via Nuitee