Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Beautiful hotel
Pleasant lobby
Must-try restaurant
Cons:
Dirty carpets
No kettle
Inadequate heating control
Service inconsistencies

Categories

Cleanliness
7.95
Reviews mentioned dirty carpets and maintenance issues affecting cleanliness.
Service
9.42
Service experiences varied; some reports of unhelpfulness and noise issues impacted overall service sentiment.
Location
10
Positive mentions of central location and proximity to amenities.
Room Quality
8.46
Reports of inadequate room arrangements and heating control issues.
Amenities
9.41
Facilities are generally adequate but specific items like a kettle were missing.
Value for Money
8.94
Complaints about price not aligning with room quality and service.
Food and Beverage
9.4
Restaurant received praise, but breakfast quality was noted to have declined.
Overall Experience
10
Overall positive sentiment despite mentioned issues; hopes for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:39

Property Description

Luxurious Accommodations and Amenities
The Grand Hotel Wien, just a 3-minute walk from the Vienna State Opera, offers opulent rooms with modern amenities like flat-screen TVs, coffee makers, and marble bathrooms with deluxe toiletries. The Grand Spa N°605 provides a lavish wellness experience with saunas, steam baths, and a range of beauty treatments.

Culinary Delights
Indulge in fine dining at the hotel's 5 restaurants, including the Michelin-starred “Le Ciel by Toni Mörwald” and the Japanese restaurant “Unkai”. Sip on cocktails at the Kavalier Bar or enjoy Viennese specialties at the Grand Brasserie.

Convenience and Services
Guests can take advantage of valet parking, free WiFi, a business center, and complimentary shoe-shine service. With 12 meeting rooms and Vienna's grand ballroom, the Grand Hotel Wien is perfect for both leisure and business travelers. Book now to experience luxury in the heart of Vienna!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2802 reviews
Cleanliness: 7.95
Service: 9.42
Location: 10
Room Quality: 8.46
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 9.4
Overall Experience: 10
N
Ngoc Tram • couple • ch
8
2026-10-31 • via Nuitee
S
Shuei • couple • jp
5
2026-10-31 • via Nuitee
N
Ngoc Tram • solo_traveller • ch
7
2026-10-31 • via Nuitee
E
eliane penha • couple • br
10
Adorei!!!!!
Pros:

O staff é maravilhoso, muito prestativos. O hotel é incrível, fica em um prédio histórico, tem uma pequena cafeteira no térreo que em alguns momentos tem um pianista tocando música clássica. Tem um restaurante japonês no 7o andar, bem carinho, mas excelente.
A decoração pode ser considerada brega, por alguns. Não é um hotel modernoso. Mas tudo é muito bem cuidado. E moderno naquilo que faz diferença, Internet boa, chuveiro quente, dentre outros.
O quarto era muito bom, armários espaçosos, bastante cabide, climatação. Café da manhã era bom, com variedade de queijos e frios, com opções a lá cart (que às vezes demoravam um pouquinho)

Cons:

A banheira era muito alta. Acho que seria uma restrição para pessoas mais velhas.

2026-10-30 • via Nuitee
H
hadiya • extended_group • qa
10
Pros:

فخامه الفندق

Cons:

لا شي

2026-10-29 • via Nuitee
B
Bernd • family_with_children • de
8
2026-10-29 • via Nuitee
G
Gabriel • couple • cl
10
Muy acorde con la elegancia de Viena
Pros:

La ubicaciòn del Hotel es extraordinariamente buena, a solo metros de la Opera. El desayuno muy bien y su personal muy amable. La Habitaciòn clàsica y muy bien decorada, Muy acogedora.

2026-10-28 • via Nuitee
S
Silvia • couple • br
10
Excelente!
Pros:

A localização do Hotel é perfeita! Os funcionários são todos muito educados, super atenciosos e dispostos a ajudar e dar dicas sobre a cidade. Fomos atendidos no checkin pelo Samuel, excelente profissional, deu dicas incríveis de restaurantes!

Cons:

n/a

2026-10-28 • via Nuitee
S
Sipilä • family_with_children • fi
8
2026-10-27 • via Nuitee
P
Peter • couple • us
10
Lovely hotel in a good location
2026-10-27 • via Nuitee
A
Ambra • couple • it
10
Meraviglioso.
Pros:

Abbiamo soggiornato per una parte della nostra luna di miele in questo favoloso hotel di Vienna. Posizione centralissima a due passi dalla fermata di Karlsplatz e dalla zona pedonale. Vicino alla Hofburg, l'Opera e Santo Stefano. La stanza molto grande e comoda, arredi in legno favolosi, doppie finestre, camera silenziosa nonostante l'affaccio sul ring. È nostra intenzione tornare in futuro.

Cons:

Se proprio devo trovare un neo, poche stampelle nell'armadio. Forse aumentarne qualche unità potrebbe far comodo. Per il resto, tutto perfetto e splendido, al di sopra di ogni aspettativa.

2026-10-26 • via Nuitee
P
Pascal • couple • ca
10
Pros:

Absolutely stunning hotel. Location and accessibility to the main attractions and restaurants.
Service and comfort were exceptional, especially with Mr Morgan Girardeau, our guest relation manager that took care of all our requests.
Thank you for making our stay very special.

2026-10-26 • via Nuitee
N
Nabil • couple • ae
9
2026-10-26 • via Nuitee
M
Mariet • family_with_children • am
5
Extremely disappointing service and very poor organization for a hotel that claims to offer five-star standards.
Pros:

Location

Cons:

It is absolutely unacceptable for a five-star hotel in Vienna to be this cold, especially when the outside temperature is only 9–10°C. The hotel was not heated at all during our stay.
We called the reception and asked someone to come and check, thinking there might be a problem with the heating in our room. Instead of fixing the issue, they brought us a portable heater to plug into our room.
However, the problem was not just our room — the entire hotel was freezing cold! We arrived early in the morning, and even the corridors, lobby, and reception area were extremely cold. We had to sit there wearing our coats because it was so uncomfortable.
This is completely unacceptable for a hotel that claims to be five-star. Guests should not have to sit in their coats or rely on portable heaters just to stay warm. A five-star hotel should provide basic comfort, and unfortunately, this hotel failed to meet even that expectation.

Very disappointing experience!

2026-10-25 • via Nuitee
S
Szymon • couple • pl
9
2026-10-24 • via Nuitee
R
Renata • couple • pl
10
Pros:

Wszystko było wspaniale dziękuję serdecznie

2026-10-24 • via Nuitee
L
LAURENT • couple • fr
10
Féerique!
Pros:

C’était parfait !!!! Un énorme merci à l hotel pour avoir participé à rendre notre anniversaire de mariage exceptionnel!

Cons:

Rien c’était parfait !

2026-10-23 • via Nuitee
D
Dominique • couple • fr
9
Pros:

Le confort de la literie

2026-10-23 • via Nuitee
J
JONATAN • couple • co
10
2026-10-23 • via Nuitee
S
Sofiia • couple • ru
10
Pros:

I can highly recommend this hotel. Location, room, stuff - every single detail is perfect❤️

2026-10-22 • via Nuitee