The Kahala Hotel & Resort Yokohama

Hotels
9.2 (324 reviews)
Nishi-ku Minatomirai 1-1-3 , Yokohama , jp

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Excellent amenities
Delicious food
Cons:
Check-in delay
Occasional cleanliness issues
False advertisement of views

Categories

Cleanliness
8.2
While the room quality was high, there were complaints about check-in delay and general organization.
Service
9.7
The staff was frequently mentioned as helpful and friendly throughout various reviews.
Location
9.2
Great location with a view of the cruise port appreciated by multiple guests.
Room Quality
9.2
Most reviews described rooms as spacious and comfortable.
Amenities
9.2
Amenities like the spa and pool were specifically noted as excellent.
Value for Money
9.2
Guests generally felt they received good value considering the quality and location.
Food and Beverage
9.2
Food quality, particularly dinner options, was highlighted positively.
Overall Experience
9.7
The majority of reviews reflected a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:36

Property Description

Luxurious Accommodation
The Kahala Hotel & Resort Yokohama, opened in September 2020, presents lavishly-decorated air-conditioned rooms with modern amenities. Each stylish room features a flat-screen TV and an en suite bathroom with complimentary toiletries, ensuring a comfortable stay for guests.

Convenient Facilities
This 5-star modern hotel boasts a 24-hour front desk, onsite shops, spa, and fitness facilities, providing convenience and relaxation for visitors. Guests can enjoy free WiFi, a restaurant, and a bar within the property, adding to the overall experience of luxury and comfort.

Prime Location
Perfectly situated in Yokohama, The Kahala Hotel & Resort Yokohama is near popular attractions such as Pacifico Yokohama, Cupnoodles Museum, and Yokohama Museum. With easy access to Tokyo Haneda International Airport, guests can benefit from the hotel's paid airport shuttle service for a seamless travel experience.

Book your stay at The Kahala Hotel & Resort Yokohama for a luxurious and convenient accommodation experience.

Important information:

Due to hydrogen peroxide disinfection work at The Spa on Tuesday, May 19th, and Wednesday, May 20th, there will be changes to our operating hours. We will open at 9:00 a.m. on both days, so please be aware in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 4000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 324 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
I
Ishikawa • couple • jp
8
2026-05-18 • via Nuitee
日野 • couple • jp
10
2026-05-15 • via Nuitee
H
HIROMITSU • couple • jp
8
2026-05-13 • via Nuitee
H
Haruka • couple • jp
10
2026-05-12 • via Nuitee
M
Mylene • solo_traveller • fr
9
Une belle découverte !!
Pros:

Le personnel était très serviable et le petit déjeuner japonais est absolument à faire !!

Cons:

Ne pas avoir de support dans la douche pour poser la dosette de gel douche.

2026-05-12 • via Nuitee
K
KANATO • solo_traveller • jp
10
最高
Pros:

綺麗、丁寧

Cons:

なし

2026-05-11 • via Nuitee
I
Ishikawa • couple • jp
10
2026-05-10 • via Nuitee
F
FURUSAKI • family_with_children • jp
10
お金をかけた以上の快適な滞在でした。
Pros:

ホテルロビーでの出迎えからスタッフが丁寧に対応してくれた。問い合わせにも迅速に反応してくれた。

Cons:

特に無し。

2026-05-09 • via Nuitee
C
Can • family_with_children • us
9
2026-05-07 • via Nuitee
N
nobue • solo_traveller • jp
10
Pros:

アメニティの充実。ロケーションも最高！スタッフの方の感じが良かった。

2026-04-27 • via Nuitee
B
Barbara • solo_traveller • us
10
Pros:

Everything, especially the bed abd and breakfast.

Cons:

Better directions for the park walk

2026-04-26 • via Nuitee
Y
Yozo • solo_traveller • jp
6
2026-04-26 • via Nuitee
M
Marina • solo_traveller • au
9
Very luxurious, stylish, next-level hotel. Absolute treat.
Pros:

The rooms are incredible. Beautifully decorated, spacious, perfectly clean. Every detail has been though of. Loved the big bathroom...quality of linens. The breakfast in the different restaurants was amazing.

Cons:

The TV didn't have streaming services and only 1-2 channels in english. Didn't love that you have to pay extra to use the spa. Check where in the convention center your conference is taking place because its HUGE and you may be walking a fair distance from this hotel which is on one end.

2026-04-24 • via Nuitee
H
Hanako • couple • jp
8
2026-04-19 • via Nuitee
H
Hayashi • solo_traveller • jp
9
2026-04-17 • via Nuitee
D
Davinder • extended_group • gb
10
Pros:

Excellent hotel

Cons:

Couldn’t use the spa as I had a tattoo.

2026-04-16 • via Nuitee
W
Werner • solo_traveller • be
9
2026-04-11 • via Nuitee
I
Ines • couple • es
9
2026-04-11 • via Nuitee
貴矢 • family_with_children • jp
7
2026-04-06 • via Nuitee
悦子 • family_with_children • jp
10
Pros:

日常をすっかり忘れ、本当にゆったり過ごせました。
広々とした空間、すてきな香り、美味しい食事、質の良いアメニティ、そして何よりスタッフの笑顔。満足感いっぱいで、帰ってきました。

Cons:

ありません。

2026-04-03 • via Nuitee